Dropbox
Dropbox declares 11 subprocessors, plus 1 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026. 42 tracked vendors name Dropbox as a subprocessor, including HubSpot, Freshworks and SolarWinds.
Includes: DocSend, Dropbox Sign
Subprocessors CSV of Dropbox's subprocessors · Atom feed of Dropbox's subprocessors DORA draft CSV of Dropbox's subprocessors as declared by Dropbox what's this? ·
11 third parties, 1 affiliate.
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services, Inc. | Infrastructure, Customer Support, Search, Large Language Model Processing (e.g. summarization, enhanced search) | United States | |
| Google LLC | Customer Support, Large Language Model Processing (e.g. summarization, enhanced search) | United States | |
| Groq, Inc. AI | Large Language Model Processing (e.g. summarization, enhanced search) | United States | |
| Microsoft Corporation | Large Language Model Processing (e.g. summarization, enhanced search) | United States | |
| OpenAI AI | Large Language Model Processing (e.g. video captioning, summarization, enhanced search) | United States | |
| Oracle America, Inc. | Billing and Customer Support | United States | |
| Parallel Web Systems Inc. | Large Language Model Processing (e.g. summarization, enhanced search) | United States | |
| Salesforce.com, Inc. | Customer Support | United States | |
| Teleperformance A.E. | Customer Support | Greece | |
| Zendesk, Inc. | Customer Support | United States | |
| Zoom Video Communications, Inc. | Customer Support | United States |
Web TechnologiesCSV of Dropbox's web technologies · Atom feed of Dropbox's web technologies
Dropbox's homepage made 462 requests to 33 domains, 15 services controlled by another company, and 4 domains not identified.
15 third parties by category: Advertising 6Analytics 3Marketing automation 2A/B Testing 1Other 3
knotch-cdn.comemjcd.comknotch.commpc-prod-28-1053047382554.us-central1.run.app
7 tracked companies loaded by the homepage are not in Dropbox's subprocessor list. A website can use a service without it processing customer data.
Subprocessor of (42)CSV of the companies listing Dropbox · Atom feed of the companies listing Dropbox
Ahrefs ahrefs.com Cloud storage
Anaphora anaphora.tech Digital signatures for forms and waivers in the Anaphora platform
Archbee archbee.com Collaboration & Productivity
Ashby ashbyhq.com Electronic Signatures via Dropbox Sign
Blissbook blissbook.com Cloud storage
ClearlyRated clearlyrated.com
Cloudmersive cloudmersive.com Productivity Software
CS DISCO csdisco.com File transfer tool
DocSend docsend.com Affiliate
Dot Compliance dotcompliance.com
Dropbox Sign dropboxsign.com Affiliate
Eptura eptura.com Optional file sharing service
EventUp Planner eventupplanner.com
EverTrue evertrue.com Cloud file storage & management
Fastmail fastmail.com Support services and Business operations
Freshworks freshworks.com Share the quote for signature, the quote is sent for signature through DropboxSign. Only Opt out facility for the customers is not to send for signatory.
Friendbuy friendbuy.com File storage provider
GaggleAMP gaggleamp.com File storage tool
Greenhouse greenhouse.com E-signature platform for Greenhouse Onboarding
HubSpot hubspot.com E-Signature Functionality
Klaviyo klaviyo.com File Hosting for Professional Services and Enablement
Leapsome leapsome.com Digital signature provider
LearnUpon learnupon.com Document storage and file transfer
MangoApps mangoapps.com Documents (optional)
Massed Compute massedcompute.com File storage and collaboration
Maxio maxio.com File storage and collaboration; File storage integration
Meltwater meltwater.com Facilitating e-signatures
Moqups moqups.com Cloud Drive
Noonlight noonlight.com Cloud Services – Document Storage
Ontra ontra.ai File Sharing Provider; File sharing and document management
Pin Payments pinpayments.com File storage
Podfather thepodfather.com Dropbox International Unlimited Company, One Park Place, Floor 5 Upper Hatch Street, Dublin 2, Ireland Cloud storage and file sharing.
SalesScreen salesscreen.com
Sign In Solutions signinsolutions.com SIC: Signatures and Verifications
SolarWinds solarwinds.com Secure file sharing, Analytics & E-Signatures
Spekit spekit.com Document signing
Swantide swantide.com Cloud Storage
Telnyx telnyx.com Cloud storage for file sharing and collaboration; personal data processed could include names, email addresses, and any data contained in files stored on Dropbox.
Together AI together.ai Contract administration and signature tool and file sharing
Tropic tropicapp.io Data storage and secure data transfer
Verda verda.com Document management; Privacy policy:
Zearn zearn.org Provides secure file transfer for School Account partners that choose to roster students using spreadsheets.
ComplianceCSV of Dropbox's compliance · Atom feed of Dropbox's compliance
- Certified
- Says it complies with
Security program
How Dropbox says it manages cybersecurity risk, in its annual report to the SEC.
- Led by
- Head of Security · 25+ years of experience
quote
This team includes senior leaders from our legal, privacy, information security, information technology, infrastructure, and compliance teams, including our Chief Legal Officer, who also serves as our Chief Privacy Officer, our Chief Technology Officer, and our Head of Security.
Our Head of Security joined Dropbox in 2022 and has more than 25 years of experience in security and intelligence, including a decade in leadership roles across the financial services and technology sectors.
- Board oversight
- Audit Committee
quote
Additionally, our Audit Committee oversees programs and policies related to cybersecurity risks and initiatives.
- Frameworks named
- ISO 27001
- SOC 2
quote
Our cybersecurity risk management approach is supplemented by external and internal management audits against commonly accepted frameworks, including SOC-2 and ISO/IEC 27001, which are designed to test the effectiveness of our security controls.
- Outside review
- Engages outside assessors or consultants
quote
Our cybersecurity risk management approach is supplemented by external and internal management audits against commonly accepted frameworks, including SOC-2 and ISO/IEC 27001, which are designed to test the effectiveness of our security controls.
- Its own suppliers
- Reviews their security
quote
We also maintain a vendor risk management program designed to identify and mitigate risks associated with third-party suppliers and business partners.
- Practices named
- Incident response plan
- Tabletop exercises
- Penetration testing
- Red team
- Bug bounty
- Vulnerability management
- Threat intelligence
- Security training
Read Item 1C in full
Risk Management and Strategy
We recognize the importance of assessing, identifying, and managing material risks associated with cybersecurity threats. These risks include, among other things, operational risks; intellectual property theft; fraud; extortion; harm to employees or customers; violation of privacy or security laws and other litigation and legal risk; and reputational risks. We have implemented a variety of cybersecurity processes, technologies, and controls to aid in our efforts to identify, assess and manage such material risks. Our approach includes: (1) an enterprise risk management program, which includes cybersecurity risks and is periodically refreshed; (2) security and privacy reviews designed to identify risks from new features, software, and vendors; (3) a vulnerability management program designed to identify hardware and software vulnerabilities; (4) an internal red team program, which simulates cyber threats, intended to allow us to address vulnerabilities before threat actors identify them; and (5) a threat intelligence program designed to model and research our adversaries. These processes vary in maturity across the business and are processes we work to continually improve.
Our process for identifying and assessing material risks from cybersecurity threats (our “Cybersecurity Process”) operates alongside our broader overall risk assessment process, covering other risks facing the company. As part of our Cybersecurity Process appropriate disclosure personnel will collaborate with subject matter specialists, as necessary, to gather insights for identifying and assessing material cybersecurity threat risks, their severity, and potential mitigations.
We also maintain an incident response program to prepare for, detect, respond to, and recover from cybersecurity incidents, which include processes to triage, assess the severity of, escalate, contain, investigate, and remediate identified incidents, as well as to comply with potentially applicable legal obligations and mitigate brand and reputational damage. Further, we conduct periodic tabletop exercises to test and fortify the controls of our cyber incident response program. The incident response team assesses the severity and priority of incidents, with escalations of cybersecurity incidents provided to our management team. If a cybersecurity incident is determined to be a material cybersecurity incident, our incident response plan and cybersecurity disclosure controls and procedures define the process to disclose such a material cybersecurity incident.
Our cybersecurity risk management approach is supplemented by external and internal management audits against commonly accepted frameworks, including SOC-2 and ISO/IEC 27001, which are designed to test the effectiveness of our security controls. We conduct penetration testing on a periodic basis and have established an external bug bounty program through which security researchers can help identify vulnerabilities in our systems before threat actors do. We also maintain a vendor risk management program designed to identify and mitigate risks associated with third-party suppliers and business partners. This program includes pre-engagement diligence, contractual security and notification provisions, and ongoing monitoring, as appropriate.
We describe whether and how risks from identified cybersecurity threats, including as a result of any previous cybersecurity incidents, have materially affected or are reasonably likely to materially affect us, including our business strategy, results of operations, or financial condition, under the heading “We have in the past and may continue to experience privacy and data security breaches or incidents” included as part of our risk factor disclosures at Item 1A of this Annual Report on Form 10-K.
Governance
Our Board of Directors is actively involved in overseeing cybersecurity risk management. At least once a year, the Board of Directors discusses our programs and policies related to cybersecurity and risk initiatives and considers them closely both from a risk management perspective and as part of Dropbox’s business strategy. Additionally, our Audit Committee oversees programs and policies related to cybersecurity risks and initiatives. Our Audit Committee is comprised entirely of independent directors who evaluate these issues at least quarterly.
We have also established a cross-functional leadership team to oversee our information security and privacy programs and practices, as well as to assess, identify, manage, and mitigate security and privacy risks. Members of this team also report periodically to the Board of Directors, Audit Committee, and members of our senior leadership team. This team includes senior leaders from our legal, privacy, information security, information technology, infrastructure, and compliance teams, including our Chief Legal Officer, who also serves as our Chief Privacy Officer, our Chief Technology Officer, and our Head of Security. Our Chief Legal Officer and Chief Privacy Officer has held various roles advising Dropbox and two other large publicly-traded technology companies on a variety of privacy, regulatory, and product counseling issues since 2010. Our Chief Technology Officer joined Dropbox in March 2025 and has more than 25 years of experience leading engineering and product functions at top technology companies. Our Head of Security joined Dropbox in 2022 and has more than 25 years of experience in security and intelligence, including a decade in leadership roles across the financial services and technology sectors.
Members of senior leadership are informed about and monitor the prevention, mitigation, detection, and remediation of cybersecurity incidents through their management of, and participation in, the cybersecurity risk management and strategy processes described herein, including the operation of our incident response plan. Additionally, all employees are required to complete annual information security and privacy training, which are reviewed and updated annually. They also receive ongoing security awareness education via informational emails, talks and presentations, and resources available on our intranet.
Certifications as Dropbox's trust center lists them; reports are usually shared on request (evidence) Security program from DROPBOX, INC.'s Form 10-K for fiscal 2025, filed Feb 20, 2026, Item 1C, in its words (evidence)
Security recordCSV of Dropbox's security record · Atom feed of Dropbox's security record
What public security catalogs list for Dropbox, in their words.
Cybersecurity incidents reported to the SEC
Material cybersecurity incidents DROPBOX, INC. reported under Form 8-K Item 1.05, and amendments, in the filing's words.
- Form 8-K filed event reported: Filing at SEC EDGAR · Document
On April 24, 2024, Dropbox, Inc. (“Dropbox” or “we”) became aware of unauthorized access to the Dropbox Sign (formerly HelloSign) production environment. We immediately activated our cybersecurity incident response process to investigate, contain, and remediate the incident. … more less
On April 24, 2024, Dropbox, Inc. (“Dropbox” or “we”) became aware of unauthorized access to the Dropbox Sign (formerly HelloSign) production environment. We immediately activated our cybersecurity incident response process to investigate, contain, and remediate the incident. Upon further investigation, we discovered that the threat actor had accessed data related to all users of Dropbox Sign, such as emails and usernames, in addition to general account settings. For subsets of users, the threat actor also accessed phone numbers, hashed passwords, and certain authentication information such as API keys, OAuth tokens, and multi-factor authentication. Based on what we know as of the date of this filing, there is no evidence that the threat actor accessed the contents of users’ accounts, such as their agreements or templates, or their payment information. Additionally, we believe this incident was limited to Dropbox Sign infrastructure and there is no evidence that the threat actor accessed the production environments of other Dropbox products. We are continuing our investigation.
When we became aware of the incident, we launched an investigation with industry-leading forensic investigators to understand what happened and mitigate risks to our users. We have notified and are working with law enforcement. As appropriate, we are also notifying regulatory authorities and users with respect to unauthorized access to personal information.
As of the date of this filing, the incident has not had, and we do not believe it is reasonably likely to have, a material impact on our overall business operations, given our current understanding that this incident is limited to the Dropbox Sign infrastructure. We have not determined that the incident is reasonably likely to materially impact our financial condition or results of operations. We remain subject to various risks due to the incident, including potential litigation, changes in customer behavior, and additional regulatory scrutiny. Our remediation efforts are ongoing.
Forward-Looking Statements
This Form 8-K contains forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements include statements regarding our ongoing investigation of the cybersecurity incident, the nature and known extent of the incident, the isolation of the incident to our Dropbox Sign infrastructure, Dropbox’s mitigation and remediation efforts, the potential disruption to our business or operations, and the potential impact on our operations, financial conditions, and results. These statements involve certain risks and uncertainties that may cause actual results to differ materially from expectations as of the date of this release. Among the factors that could cause actual results to differ materially from those indicated in the forward-looking statements are risks and uncertainties associated with the ongoing investigation of the incident, risks related security breaches or incidents, as well as other risks listed or described from time to time in Dropbox’s filings with the Securities and Exchange Commission (the “SEC”), including Dropbox’s Annual Report on Form 10-K filed with the SEC on February 16, 2024. All forward-looking statements are based on information and estimates available to Dropbox at the time of this Current Report on Form 8-K and are not guarantees of future performance. Except as required by law, Dropbox assumes no obligation to update any of the statements in this Current Report on Form 8-K.
Data breaches
- Dropbox 68,648,009 accounts Email addresses; Passwords
In mid-2012, Dropbox suffered a data breach which exposed the stored credentials of tens of millions of their customers. In August 2016, they forced password resets for customers they believed may be at risk. A large volume of data totalling over 68 million records was subsequently traded online and included email addresses and salted hashes of passwords (half of them SHA1, half of them bcrypt).
Have I Been Pwned
Filings: SEC EDGAR, Item 1.05 only (incidents a company hasn't judged material are often reported under Item 8.01, not read here) (evidence) Breach data: Have I Been Pwned (CC BY 4.0), which calls every entry a breach, including data scraped from public pages (evidence)
Service statusCSV of Dropbox's status page incidents · Atom feed of Dropbox's status page incidents
90 days agotoday
- 4 incidents in 90 days
- 1 major or critical
- 6 h 49 min typical time to resolve
- 59 min longest major
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Some customers are unable to access certain website routes and features. | major | 59 min | |
| Customer support via telephone may be unavailable for some users | minor | 6 h 49 min | |
| Some Dropbox Protect features are not working correctly | minor | 11 h 46 min | |
| Dropbox is not working as expected for some users | minor | 1 h 54 min | |
| Dropbox is not working as expected for some users | minor | 24 min | |
| Shared content downloads are degraded | minor | 3 days | |
| Opening a video or audio file might not be working for users | minor | 2 h 26 min | |
| Availability was impacted across a number of services | no impact stated | — |
Incidents per month
critical major minor no impact stated
Components affected
| Component | Incidents | Bar |
|---|---|---|
| API | 1 | |
| Desktop Application | 1 | |
| Mobile Application | 1 | |
| Protect | 1 | |
| Support Services | 1 | |
| Website | 1 |
As Dropbox's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)
Incidents reported by Dropbox's subprocessorsCSV of incidents reported by vendors Dropbox lists · Atom feed of incidents reported by vendors Dropbox lists
49 reported incidents in the last 30 days, by 3 of the vendors Dropbox lists as subprocessors.
A subprocessor list names a company, not the service an incident touched. This does not show that Dropbox was involved.
And 24 more. All of them: CSV · Who is around them.
ChangesCSV of Dropbox's changes · Atom feed of Dropbox's changes
See the list as we read it on any date: Time machine
- Removed certification: ISO/IEC 27018 evidence: certification: ISO/IEC 27018
- Removed certification: SOC 2 Type II evidence: certification: SOC 2 Type II
- Added certification: CSA STAR evidence: certification: CSA STAR
- Added certification: EU Cloud Code of Conduct evidence: certification: EU Cloud Code of Conduct
- Added certification: ISMAP evidence: certification: ISMAP
- Added certification: ISO 22301 evidence: certification: ISO 22301
- Added certification: ISO/IEC 27701 evidence: certification: ISO/IEC 27701
- Added certification: SOC 1 evidence: certification: SOC 1
- Added certification: SOC 2 evidence: certification: SOC 2
- Removed certification: CSA STAR evidence: certification: CSA STAR
- Removed certification: EU Cloud Code of Conduct evidence: certification: EU Cloud Code of Conduct
- Removed certification: ISMAP evidence: certification: ISMAP
- Removed certification: ISO 22301 evidence: certification: ISO 22301
- Removed certification: ISO/IEC 27701 evidence: certification: ISO/IEC 27701
- Removed certification: SOC 1 evidence: certification: SOC 1
- Removed certification: SOC 2 evidence: certification: SOC 2
- Added certification: ISO/IEC 27018 evidence: certification: ISO/IEC 27018
- Added certification: SOC 2 Type II evidence: certification: SOC 2 Type II
- Removed certification: ISO/IEC 27018 evidence: certification: ISO/IEC 27018
- Removed certification: SOC 2 Type II evidence: certification: SOC 2 Type II
- Added certification: CSA STAR evidence: certification: CSA STAR
- Added certification: EU Cloud Code of Conduct evidence: certification: EU Cloud Code of Conduct
- Added certification: ISMAP evidence: certification: ISMAP
- Added certification: ISO 22301 evidence: certification: ISO 22301
- Added certification: ISO/IEC 27701 evidence: certification: ISO/IEC 27701
- Added certification: SOC 1 evidence: certification: SOC 1
- Added certification: SOC 2 evidence: certification: SOC 2
- Removed certification: EU Cloud Code of Conduct evidence: certification: EU Cloud Code of Conduct
- Removed certification: ISMAP evidence: certification: ISMAP
- Removed certification: CSA STAR evidence: certification: CSA STAR
- Removed certification: ISO 22301 evidence: certification: ISO 22301
- Removed certification: ISO/IEC 27701 evidence: certification: ISO/IEC 27701
- Removed certification: SOC 1 evidence: certification: SOC 1
- Removed certification: SOC 2 evidence: certification: SOC 2
- Added certification: ISO/IEC 27018 evidence: certification: ISO/IEC 27018
- Added certification: SOC 2 Type II evidence: certification: SOC 2 Type II
- Added certification: SOC 1 evidence: certification: SOC 1
- Added certification: SOC 2 evidence: certification: SOC 2
- Added certification: CSA STAR evidence: certification: CSA STAR
- Added certification: EU Cloud Code of Conduct evidence: certification: EU Cloud Code of Conduct
- Added certification: ISMAP evidence: certification: ISMAP
- Added certification: ISO 22301 evidence: certification: ISO 22301
- Added certification: ISO/IEC 27701 evidence: certification: ISO/IEC 27701
- Removed certification: ISO/IEC 27018 evidence: certification: ISO/IEC 27018
- Removed certification: SOC 2 Type II evidence: certification: SOC 2 Type II
- Removed certification: SOC 1 evidence: certification: SOC 1
- Removed certification: SOC 2 evidence: certification: SOC 2
- Added certification: ISO/IEC 27018 evidence: certification: ISO/IEC 27018
- Added certification: SOC 2 Type II evidence: certification: SOC 2 Type II
- Removed certification: CSA STAR evidence: certification: CSA STAR