Paragon

useparagon.com

Paragon declares 21 subprocessors in its subprocessor list, which we last checked on Nov 10, 2026 (evidence). They include Amazon Web Services, Google Cloud and Stripe. No published changes since we first read it on Sep 28, 2026. 21 tracked vendors name Paragon as a subprocessor, including Zendesk, Typeform and Pipedrive.

Subprocessors CSV of Paragon's subprocessors · Atom feed of Paragon's subprocessors DORA draft CSV of Paragon's subprocessors as declared by Paragon what's this? · 

21 third parties.

NamePurposeLocationListed since
Amazon Web Services Hosting and data storage (End-User Data + Customer Data)Multiple Regions
Atlassian Project management (Customer Data)USA
Cloudflare DNS and DDOS mitigation (End-User Data + Customer Data)USA
dbt Labs BI and usage data transformation (Customer Metadata)USA
Fathom Video call recording (Customer Data)USA
Google Analytics User analytics (Customer Metadata)USA
Google Workspace File Storage and Email (Customer Data)USA
Hubspot Customer relationship management (Customer Data)USA
Intercom Customer support (Customer Data)USA
Mixpanel Platform analytics (Customer Data)USA
Notion Internal knowledge base (Customer Data)USA
PostHog Platform analytics (Customer Data)USA
Pylon Support Ticketing (Customer Data)USA
Salesforce Customer relationship management (Customer Data)USA
Segment Platform analytics (Anonymized, Non-identifiable End-User Metadata + Customer Metadata)USA
SendGrid Alerts and team management (End-User Data + Customer Data)USA
Slack Customer support and team communication (Customer Data)USA
Snowflake BI and usage analytics (Customer Data)USA
Stripe Payment processing (Customer Data)USA
Voyage AIAI embedding services (End User Data)USA
WorkOS Single sign on provider for on-premise installations (Customer Data)USA

Web TechnologiesCSV of Paragon's web technologies · Atom feed of Paragon's web technologies

Paragon's homepage made 352 requests to 9 domains, and 5 services controlled by another company.

Analytics (1): Google CloudCookie compliance (1): CookiebotCDN (1): usually detected as CDN: UNPKGOther (2): JavaScript graphics: Rive; Page builders: Framer

5 third parties by category: Analytics 1Cookie compliance 1CDN 1Other 2

Third parties 5 · 350 requests
Framer Framer Sites 86% of the page's requests 302
Rive Rive 11% of the page's requests 40
Cookiebot Cookiebot 1 1% of the page's requests 5
Google Cloudsubprocessor Google Analytics Google Tag Manager <1% of the page's requests 2
UNPKG unpkg.com <1% of the page's requests 1
First party 1 · 2 requests
Paragon Framer Motion Google Font API HSTS HTTP/3 Open Graph Priority Hints React <1% of the page's requests 2

2 tracked companies loaded by the homepage are not in Paragon's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (21)CSV of the companies listing Paragon · Atom feed of the companies listing Paragon

21 companies
  • Abode abodehr.com Optional Integration with Slack
  • BugHerd bugherd.com Integrations platform
  • CoLab colabsoftware.com Integration Platform As A Service; Used to facilitate the integration of products with third-party applications and data sources.
  • Conveyor conveyor.com Conveyor integrations
  • Cora AI cora.ai Integration Services; Integration platform that connects the application to third‑party SaaS systems (e.g. CRM, ticketing, data warehouse); processes and routes customer data
  • Ema ema.ai Integration
  • Factors.ai factors.ai Ongoing
  • Firmable firmable.ai Integrations
  • HiHello hihello.com
  • Instruqt instruqt.com Build and manage product integrations; Essential
  • Jasper AI jasper.ai Integrations (option agentic features)
  • Ontra ontra.ai Data integration; iPaaS Provider
  • Pipedrive pipedrive.com
  • Precisely Software precisely.com Fulfillment
  • QA Wolf qawolf.com Paragon provides integration infrastructure to connect QA Wolf with third-party project management and ticketing systems for bug report delivery.
  • Snappy Gifts snappy.com An embedded integration platform Snappy uses to connect with the third-party tools our customers rely on, so data and workflows can move smoothly between Snappy and the other systems in our customers' stacks.; Data storage and processing
  • Solvimon solvimon.com Embedded integrations
  • tl;dv tldv.io Engineering; Platform-as-a-Service provider used to build, manage, and operate customer-authorized integrations with third-party applications.
  • Typeform typeform.com (Optional processing)\ Customer Data\ Response Data; Integrations
  • User Interviews userinterviews.com Provides an embedded Integration Platform as a Service that enables Researchers to sync data between UI’s platform and third-party data sources
  • Zendesk zendesk.com Provides integration infrastructure platform services

Service statusCSV of Paragon's status page incidents · Atom feed of Paragon's status page incidents

Aug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: 2 incidents (1 major, 1 minor)Oct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: 2 incidents (1 major, 1 minor)Oct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reported

90 days agotoday

  • 4 incidents in 90 days
  • 2 major or critical
  • 1 h 20 min typical time to resolve
  • 1 h 10 min longest major
BeganIncidentImpactLasted
Degraded Performance - Cloudflare Endpoint Latencyminor1 h 20 min
Paragon Dashboard Errorsmajor1 h 10 min
US Cloud: Degraded Service (Cloudflare Incident) - Recurrenceminor3 h 25 min
US Cloud: Degraded Service (Cloudflare Incident)major32 min
EU Cloud Instance: Degraded Performance for Workflows and Connect APIminor3 h 3 min
US Cloud: Intermittent Connection Issues with Task History, Connect Portal, and Request Triggersminor1 h 51 min
Paragon Cloud Services impactedminor2 h 10 min
Dashboard currently downno impact stated10 min

Incidents per month

0 2 4 Dec 2025: 0 incidents Jan 2026: 0 incidents Feb 2026: 0 incidents Mar 2026: 0 incidents Apr 2026: 0 incidents May 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 2 h 10 min Jun 2026: 0 incidents Jul 2026: 2 incidents (2 minor) · typical time to resolve 3 h 3 min Aug 2026: 0 incidents Sep 2026: 0 incidents Oct 2026: 4 incidents (2 major, 2 minor) · typical time to resolve 1 h 20 min Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidentsBar
ActionKit4
Connect Portal4
Integrations Manager4
Task History4
Workflow Editor4
Workflows2
Connect API1

As Paragon's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Paragon's subprocessorsCSV of incidents reported by vendors Paragon lists · Atom feed of incidents reported by vendors Paragon lists

252 reported incidents in the last 30 days, by 12 of the vendors Paragon lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Paragon was involved.

DateCompanyIncidentImpactLasted
SegmentMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States minorongoing
SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minorongoing
SegmentVoice Call Failures in JP1 minor3 h 51 min
SegmentOn Call Engineers are Investigating no impact statedongoing
PylonSlack Integration Connection Issues major3 h 13 min
SendGrid· SegmentSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
SendGrid· SegmentRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
SendGrid· SegmentIssue resolved minor1 h 43 min
NotionSome Notion Agent sessions may hang or stop updating major2 h 19 min
SendGrid· SegmentSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min
dbt LabsDegraded run performance due to dbt State service disruption no impact stated—
SendGrid· SegmentGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
SendGrid· SegmentWhatsApp Business API Message Send Failures minor16 h 29 min
SendGrid· SegmentVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
SendGrid· SegmentVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
SendGrid· SegmentSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
SendGrid· SegmentSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
SendGrid· SegmentSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min
SendGrid· SegmentSMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes minor8 h 40 min
SendGrid· SegmentSMS Delivery Failures from Twilio to ETL Laos minor16 h 8 min
SendGrid· SegmentSMS Delivery Failures from Twilio to MTN Nigeria minor6 h
SendGrid· SegmentSilent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada minor14 h 12 min
SendGrid· SegmentSMS Delivery Receipt Delays from Twilio to Globe Philippines minor13 h 16 min
WorkOSIntermittent 503 errors in certain regions minor4 h 19 min

And 227 more. All of them: CSV · Who is around them.

ChangesCSV of Paragon's changes · Atom feed of Paragon's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Paragon's site

Paragon transparency rating

It updates with the rating.

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