Gem
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | not found | 0 / 12 |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 77 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Gem's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/gem"><img src="https://thirdpartyindex.com/badge/gem.svg" alt="Gem transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/gem)Compliance
- Certified
Certifications as Gem's trust center lists them; reports are usually shared on request (evidence)
Not listed by any tracked vendor.
Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center vanta | snapshot | ||
| Subprocessor list vanta | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services | Servers and network infrastructure for the Gem services | United States | |
| Anthropic PBC | AI Features | United States | |
| Cerebras Systems, Inc. | AI Features | United States | |
| Deep Infra | AI Features | United States | |
| Elasticsearch Inc. | In-product search infrastructure | United States | |
| Estuary Technologies, Inc. | Data warehouse & analytics infrastructure | United States | |
| FullStory, Inc. | Website analytics | United States | |
| Google Workspace | Google Cloud platform service provider | United States | |
| Heroku | Application infrastructure support, sales/customer relationship management | United States | |
| Merge API, Inc. | Data integration solution to help connect to various ATS (Applicant Tracking Systems) and other internal systems | United States | |
| Microsoft Corporation | Azure services, OpenAI | United States | |
| Mongo DB, Inc. | AI Features | United States | |
| OpenAI Group PBC | AI Features | United States | |
| Pylon | Cloud-based customer support services | United States | |
| Sentry | Error logging for production service | United States | |
| Snowflake | Data warehouse & analytics infrastructure | United States | |
| Stripe | Payment processing platform (only applicable to credit card payments) | United States | |
| Twilio, Inc. | For messaging services - cloud communications platform | United States |
Service status
- 1 incident in 90 days
- 1 major or critical
- 1 h 1 min typical time to resolve
- 1 h 1 min longest major
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| File uploads and attachments are failing | major | 1 h 1 min | |
| Workday data sync and webhook disruptions | minor | 10 days | |
| Unable to send offer e-signature requests | minor | 4 h 2 min | |
| Sequence Sending Failures | major | 11 min | |
| Some AI Ranking tasks not completing | major | 2 h 40 min | |
| AI Sourcing search delays | major | 1 h 24 min | |
| Delays in nightly Greenhouse syncs | minor | 14 days |
As Gem's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)
Changes
None since tracking began.