Iterable
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | not found | 0 / 12 |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | not found | 0 / 5 |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 72 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Iterable's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/iterable"><img src="https://thirdpartyindex.com/badge/iterable.svg" alt="Iterable transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/iterable)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center | snapshot | ||
| Subprocessor list | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services | Infrastructure as a service. | United States. Ireland. Germany** | |
| Bird Email | Transactional and Marketing email delivery optimization and analytics. | United States.Ireland.** | |
| Boldr | User support services, including technical support, customer support, and customer success. | Philippines. | |
| DataBricks | Data science tool. | United States.Ireland.** | |
| DataDog | Application monitoring system. | United States. | |
| Digioh | Product marketing personalization, data collection, and engagement tools. | United States.Ireland.** | |
| Hightouch | Data Import (Reverse ETL). | United States.Ireland.** | |
| Infobip | Provision of WhatsApp and RCS messaging, including message delivery, inbound replies, delivery reports, and template updates. | United States. Germany.** | |
| Mailgun | Send and receive emails via API. | United States.Belgium.** | |
| OpenAI, OpCo, LLC | Provides large language models and artificial intelligence services. | United States. EEA and Switzerland.** | |
| Prequel | Data Sync – Transfers for Iterable data into customer’s destination of choice. | United States. Belgium.** | |
| Prismatic | Integrations Hub: Integration execution and management between Iterable and external systems. | United States. Ireland.** | |
| Snowflake | Data Analytics.; Secure Data Share.* | United States. Europe.***; United States. Ireland.** | |
| StreamNative | Message queueing. | United States.Ireland.** | |
| Telnyx | Send SMS via API. | United States.Germany.** | |
| Twilio | Send SMS via API. | United States. |
Listed as a subprocessor by (8)
Purposes as each company states them.
1Password 1password.com Product emails
Anthropic anthropic.com Email communications; Products: All Products except Claude for Government
ClickUp™ clickup.com Customer engagement
NimbleRx nimblerx.com Marketing software
Pluralsight pluralsight.com Platform Communications Tool
Restream restream.io Cloud-based Email Delivery Services
Todoist todoist.com **Data elements**: Email address, first name, user ID, subscription plan, product usage and engagement events; Marketing
replit replit.com
Service status
5 incidents in the last 90 days (1 major or critical, 4 minor, 0 with no stated impact) · typically resolved in 58 min · longest major: 39 min
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Timeouts on User Update API Endpoints | minor | 56 min evidence | |
| EU platform slowness and gateway errors | minor | 2 h 22 min evidence | |
| Subset of customers using Twilio for SMS seeing a portion of messages getting droppped | minor | 58 min evidence | |
| Email Send Delays with Partial Sparkpost outage on US-WEST-2. | minor | 2 h 39 min evidence | |
| Iterable Application Issues in US Datacenter | critical | 39 min evidence | |
| WhatsApp Messaging Delays and Failures | none | 54 min evidence | |
| Iterable Web Application Outage - US and EU Regions | critical | 37 min evidence | |
| Journey pages are not responding | none | 49 min evidence |
As Iterable's status page reports its own incidents (scheduled maintenance left out), read every few hours since .
Changes
None since tracking began.