Tracked subprocessors 7 Subprocessor of 37 Third parties loaded 17 Loaded by 1
+ − ⟲
7 third parties.
Name Purpose Location Listed since Amazon Web Services Primary infrastructure provider for Appcues applications and services; USA: Oregon, USA EU: Frankfurt, Germany USA & EU Sep 22, 2026 ClickHouse Provides managed database services. USA & EU Sep 22, 2026 Confluent Infrastructure provider, managing Apache Kafka as a service. USA & EU Sep 22, 2026 Langfuse Provides monitoring and quality testing tools for optional Appcues AI features USA & EU Oct 1, 2026 Mailgun Used for delivering emails as part of the Appcues out-of-product messaging product. USA & EU Sep 22, 2026 OpenAI AI Provides AI model services for optional Appcues AI features. USA & EU Oct 1, 2026 Snowflake Analytics database for calculating aggregate statistics for production. USA & EU Sep 22, 2026
Appcues's homepage made 237 requests to 34 domains, and 17 services controlled by another company.
Analytics (7): Google Cloud, Meta, ZoomInfo, Clearbit, LinkedIn, HubSpot; usually detected as Analytics: Mux Advertising (2): Reddit, Inc.; reviewed: Clickagy Cookie compliance (1): CookieYes CDN (1): jsDelivr Other (6): Widgets: Navattic; usually detected as Widgets: Unicorn Studio; Customer data platform: Segment; Issue trackers: Sentry; JavaScript libraries: Webflow; Video players: Wistia 17 third parties by category: 7 2 1 1 6
Third parties 17 · 226 requests
Wistia Wistia 34% of the page's requests 81
Webflow Webflow 1.6.0 jQuery 3.5.1 19% of the page's requests 46 Google Cloud Google Analytics Google Font API Google Hosted Libraries Google Tag Manager 15% of the page's requests 35 Segment Segment 1.84.3 5% of the page's requests 12 CookieYes CookieYes 5% of the page's requests 11 Clickagy clickagy.com 3% of the page's requests 8
Meta Facebook Pixel 2.9.435 3% of the page's requests 7 ZoomInfo Zoominfo 3% of the page's requests 7 Clearbit Clearbit Clearbit Reveal 2% of the page's requests 5 LinkedIn Linkedin Insight Tag 1% of the page's requests 3 Navattic Navattic 1% of the page's requests 3 Mux litix.io <1% of the page's requests 2 Reddit, Inc. Reddit Ads <1% of the page's requests 2
HubSpot HubSpot HubSpot Analytics <1% of the page's requests 1 Sentry Sentry 9.6.1 <1% of the page's requests 1 Unicorn Studio unicorn.studio <1% of the page's requests 1
jsDelivr jsDelivr <1% of the page's requests 1 First party 1 · 11 requests
Appcues Cloudflare HTTP/3 Open Graph Webpack core-js 3.32.2 5% of the page's requests 11
13 tracked companies loaded by the homepage are not in Appcues's subprocessor list. A website can use a service without it processing customer data.
37 companies
Adobe adobe.com Appcues provides in-app messaging (tooltips, user guidance, and tutorials) to help customers understand how to use Adobe Frame. Data is passed to Appcues to assist with user activation and provide a more personalized onboarding experience. Users are provided with pop-ups, checklists, and options for how to explore product features. Appcues potentially processes marketing sales data (meaning details of pricing subscription data and transaction data) alongside limited personal data (such as name, email and location, user ID and, if users choose to, details of feedback). Anaconda anaconda.com Customer Onboarding AWeber aweber.com Appcues Data Processing Addendum; Customer Walkthroughs and Surveys BetterCloud bettercloud.com Data Analytics; [Website]( Analyzes use of the application through programmed specific page events. Blackboard blackboard.com User onboarding, adoption, engagement, and feedback Bynder bynder.com Appcues enables Bynder to provide in-app notifications and/or training. Ceros ceros.com Relevant Customer Data: IP address and user name associated with login credentials, based on authentication information provided by the customer or via SSO.; User Tracking and Analytics Cint cint.com Showing specific information and overlays within our website Concord concord.app User onboarding Confirm confirm.com Edpuzzle edpuzzle.com For marketing communications; Marketing Education Perfect educationperfect.com In-app communication Employment Hero employmenthero.com Processing Activity: User onboarding, engagement, and product experience optimisation through in-app messaging and tutorials. GDPR Transfer Mechanism: Standard Contractual Clauses; Product and design EverTrue evertrue.com Customer experience Flywire flywire.com User guidance, surveys, and product engagement analytics Forethought Technologies forethought.ai Customer Onboarding and Feedback FrankieOne frankieone.com In-portal feature management Freshworks freshworks.com Appcues provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features. Gatekeeper gatekeeperhq.com Product Walkthroughs, NPS, In-App Messaging Haiilo haiilo.com Digital Adoption Platform Service; [Haiilo Amplify] Appcues is used in our Haiilo Amplify services to support platform adoption by managing and delivering user communications and engagement flows, including in-app messaging and email notifications. IDEXX idexx.com InMoment inmoment.com Customer engagement Leapsome leapsome.com Product onboarding, guidance and feedback LiquidPlanner liquidplanner.com Automatic in-app user onboarding/new feature guides and walkthroughs; Customer Support and Communication Mailgun mailgun.com Infrastructure,; User Onboarding,; announcements; feature release Mixmax mixmax.com Customer Messaging P PandaDoc pandadoc.com Onboarding tours, announcements and surveys PROS pros.com User onboarding, adoption, engagement, and feedback R Range range.co User onboarding Recurly recurly.com In-app messaging tool Redstor redstor.com Contextual Onboarding Technology Sinch sinch.com Infrastructure,; User Onboarding,; announcements; feature release Spekit spekit.com In-app surveys TaxJar taxjar.com User onboarding tool Termly termly.io Improve products & services Unito unito.io Services provided: Automated and personalized onboardings, product tours, surveys, and announcementsLocation: MA, U.S.A. WorkRamp workramp.com Certified Says it complies with Certifications as Appcues's trust center lists them; reports are usually shared on request (evidence )
Aug 15: no incident reported Aug 16: no incident reported Aug 17: no incident reported Aug 18: no incident reported Aug 19: no incident reported Aug 20: no incident reported Aug 21: no incident reported Aug 22: no incident reported Aug 23: no incident reported Aug 24: no incident reported Aug 25: no incident reported Aug 26: no incident reported Aug 27: no incident reported Aug 28: no incident reported Aug 29: no incident reported Aug 30: no incident reported Aug 31: no incident reported Sep 1: no incident reported Sep 2: no incident reported Sep 3: no incident reported Sep 4: no incident reported Sep 5: no incident reported Sep 6: no incident reported Sep 7: no incident reported Sep 8: no incident reported Sep 9: no incident reported Sep 10: no incident reported Sep 11: no incident reported Sep 12: no incident reported Sep 13: no incident reported Sep 14: no incident reported Sep 15: no incident reported Sep 16: no incident reported Sep 17: no incident reported Sep 18: no incident reported Sep 19: no incident reported Sep 20: no incident reported Sep 21: no incident reported Sep 22: no incident reported Sep 23: no incident reported Sep 24: no incident reported Sep 25: no incident reported Sep 26: no incident reported Sep 27: no incident reported Sep 28: no incident reported Sep 29: no incident reported Sep 30: no incident reported Oct 1: no incident reported Oct 2: no incident reported Oct 3: no incident reported Oct 4: no incident reported Oct 5: no incident reported Oct 6: 1 incident (1 major) Oct 7: no incident reported Oct 8: no incident reported Oct 9: no incident reported Oct 10: no incident reported Oct 11: no incident reported Oct 12: no incident reported Oct 13: no incident reported Oct 14: no incident reported Oct 15: no incident reported Oct 16: no incident reported Oct 17: no incident reported Oct 18: no incident reported Oct 19: no incident reported Oct 20: no incident reported Oct 21: no incident reported Oct 22: no incident reported Oct 23: no incident reported Oct 24: no incident reported Oct 25: no incident reported Oct 26: no incident reported Oct 27: no incident reported Oct 28: no incident reported Oct 29: no incident reported Oct 30: 1 incident (1 minor) Oct 31: no incident reported Nov 1: no incident reported Nov 2: no incident reported Nov 3: no incident reported Nov 4: no incident reported Nov 5: no incident reported Nov 6: no incident reported Nov 7: no incident reported Nov 8: no incident reported Nov 9: no incident reported Nov 10: no incident reported Nov 11: no incident reported Nov 12: no incident reported 90 days ago today
2 incidents in 90 days1 major or critical9 h 32 min typical time to resolve9 h 32 min longest majorIncidents per month 0 2 4 Dec 2025: 1 incident (1 no impact stated) · typical time to resolve 1 min Jan 2026: 0 incidents Feb 2026: 1 incident (1 major) · typical time to resolve 7 min Mar 2026: 1 incident (1 major) · typical time to resolve 18 min Apr 2026: 1 incident (1 major) · typical time to resolve 58 min May 2026: 0 incidents Jun 2026: 0 incidents Jul 2026: 0 incidents Aug 2026: 0 incidents Sep 2026: 0 incidents Oct 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 9 h 32 min Nov 2026: 0 incidents Dec 2025 Jan 2026 Feb Mar Apr May Jun Jul Aug Sep Oct Nov critical major minor no impact stated
Components affected Component Incidents Bar Javascript SDK (US) 1 Workflow Processing 1
As Appcues's status page reports its own incidents (scheduled maintenance left out), read every few hours since Oct 10, 2025 (evidence )
54 reported incidents in the last 30 days, by 6 of the vendors Appcues lists as subprocessors.
A subprocessor list names a company, not the service an incident touched. This does not show that Appcues was involved.
Date Company Incident Impact Lasted Nov 12, 2026 GPT-image-2.5 and 2.6 Sunburst & Flare High error rate minor 32 min Nov 12, 2026 INC20000347 minor 32 min Nov 11, 2026 Unable to start new Workspace Agent runs critical 9 h 42 min Nov 11, 2026 Elevated errors affecting logins, sign-ups, and ChatGPT features minor 8 min Nov 11, 2026 Provisioning and scaling operations may take longer in AWS ap-northeast-1 Tokyo minor 7 h 38 min Nov 10, 2026 Incorrect cost data in Costs API exports no impact stated 2 h 20 min Nov 9, 2026 Elevated Errors On API minor 42 min Nov 9, 2026 Elevated ChatGPT Conversation Errors minor 52 min Nov 8, 2026 Elevated errors with image generation minor 1 h 49 min Nov 7, 2026 INC20000337 minor 2 h 5 min Nov 6, 2026 INC20000336 minor 3 h 20 min Nov 6, 2026 Elevated error rates with some U.S. business Mastercards no impact stated 3 days Nov 5, 2026 ChatGPT Work and Dots Errors minor 13 h 6 min Nov 5, 2026 Kafka - Increased latency and connectivity issues - Azure - brazilsouth minor 2 h 9 min Nov 4, 2026 Elevated error rates across paid ChatGPT plans minor 1 h 54 min Nov 3, 2026 File upload errors in ChatGPT minor 4 h 52 min Nov 2, 2026 SQL Console database connection outage minor 49 min Oct 30, 2026 INC20000321 minor 3 h 25 min Oct 30, 2026 Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences minor 1 h 35 min Oct 30, 2026 Elevated errors for GPT Image 2 API image edits minor 4 h 1 min Oct 29, 2026 INC20000319 minor 21 h 27 min Oct 28, 2026 Route delays in EU Region minor 1 h 3 min Oct 27, 2026 6.1 Sol Degraded Model Performance minor 1 h 17 min Oct 27, 2026 Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories no impact stated 29 min Oct 26, 2026 Elevated error rates for Ads POST requests minor 11 min
And 29 more. All of them: CSV · Who is around them .
See the list as we read it on any date: Time machine
None since tracking began.
AppcuesAdobe adobe.com Appcues provides in-app messaging (tooltips, user guidance, and tutorials) to help customers understand how to use Adobe Frame. Data is passed to Appcues to assist with user activation and provide a more personalized onboarding experience. Users are provided with pop-ups, checklists, and options for how to explore product features. Appcues potentially processes marketing sales data (meaning details of pricing subscription data and transaction data) alongside limited personal data (such as name, email and location, user ID and, if users choose to, details of feedback).
Anaconda anaconda.com Customer Onboarding
AWeber aweber.com Appcues Data Processing Addendum; Customer Walkthroughs and Surveys
BetterCloud bettercloud.com Data Analytics; [Website]( Analyzes use of the application through programmed specific page events.
Blackboard blackboard.com User onboarding, adoption, engagement, and feedback
Bynder bynder.com Appcues enables Bynder to provide in-app notifications and/or training.
Ceros ceros.com Relevant Customer Data: IP address and user name associated with login credentials, based on authentication information provided by the customer or via SSO.; User Tracking and Analytics
Cint cint.com Showing specific information and overlays within our website
Concord concord.app User onboarding
Confirm confirm.com
Edpuzzle edpuzzle.com For marketing communications; Marketing
Education Perfect educationperfect.com In-app communication
Employment Hero employmenthero.com Processing Activity: User onboarding, engagement, and product experience optimisation through in-app messaging and tutorials. GDPR Transfer Mechanism: Standard Contractual Clauses; Product and design
EverTrue evertrue.com Customer experience
Flywire flywire.com User guidance, surveys, and product engagement analytics
Forethought Technologies forethought.ai Customer Onboarding and Feedback
FrankieOne frankieone.com In-portal feature management
Freshworks freshworks.com Appcues provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features.
Gatekeeper gatekeeperhq.com Product Walkthroughs, NPS, In-App Messaging
Haiilo haiilo.com Digital Adoption Platform Service; [Haiilo Amplify] Appcues is used in our Haiilo Amplify services to support platform adoption by managing and delivering user communications and engagement flows, including in-app messaging and email notifications.
IDEXX idexx.com
InMoment inmoment.com Customer engagement
Leapsome leapsome.com Product onboarding, guidance and feedback
LiquidPlanner liquidplanner.com Automatic in-app user onboarding/new feature guides and walkthroughs; Customer Support and Communication
Mailgun mailgun.com Infrastructure,; User Onboarding,; announcements; feature release
Mixmax mixmax.com Customer Messaging
PROS pros.com User onboarding, adoption, engagement, and feedback
Recurly recurly.com In-app messaging tool
Redstor redstor.com Contextual Onboarding Technology
Sinch sinch.com Infrastructure,; User Onboarding,; announcements; feature release
Spekit spekit.com In-app surveys
TaxJar taxjar.com User onboarding tool
Termly termly.io Improve products & services
Unito unito.io Services provided: Automated and personalized onboardings, product tours, surveys, and announcementsLocation: MA, U.S.A.
WorkRamp workramp.com
