Appcues
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | not found | 0 / 5 |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 84 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Appcues's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/appcues"><img src="https://thirdpartyindex.com/badge/appcues.svg" alt="Appcues transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/appcues)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center vanta | snapshot | ||
| Subprocessor list vanta | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services | Primary infrastructure provider for Appcues applications and services; USA: Oregon, USA EU: Frankfurt, Germany | USA & EU | |
| ClickHouse | Provides managed database services. | USA & EU | |
| Confluent | Infrastructure provider, managing Apache Kafka as a service. | USA & EU | |
| Langfuse | Provides monitoring and quality testing tools for optional Appcues AI features | USA & EU | |
| Mailgun | Used for delivering emails as part of the Appcues out-of-product messaging product. | USA & EU | |
| OpenAI | Provides AI model services for optional Appcues AI features. | USA & EU | |
| Snowflake | Analytics database for calculating aggregate statistics for production. | USA & EU |
Listed as a subprocessor by (14)
Purposes as each company states them.
Adobe adobe.com Appcues provides in-app messaging (tooltips, user guidance, and tutorials) to help customers understand how to use Adobe Frame. Data is passed to Appcues to assist with user activation and provide a more personalized onboarding experience. Users are provided with pop-ups, checklists, and options for how to explore product features. Appcues potentially processes marketing sales data (meaning details of pricing subscription data and transaction data) alongside limited personal data (such as name, email and location, user ID and, if users choose to, details of feedback).
Anaconda anaconda.com Customer Onboarding
Employment Hero employmenthero.com Processing Activity: User onboarding, engagement, and product experience optimisation through in-app messaging and tutorials. GDPR Transfer Mechanism: Standard Contractual Clauses; Product and design
Forethought Technologies forethought.ai Customer Onboarding and Feedback
FrankieOne frankieone.com In-portal feature management
Freshworks freshworks.com Appcues provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features.
InMoment inmoment.com Customer engagement
Mailgun mailgun.com Infrastructure,; User Onboarding,; announcements; feature release
Mixmax mixmax.com Customer Messaging
- PandaDoc pandadoc.com Onboarding tours, announcements and surveys
Recurly recurly.com In-app messaging tool
Sinch sinch.com Infrastructure,; User Onboarding,; announcements; feature release
TaxJar taxjar.com User onboarding tool
Termly termly.io Improve products & services
Service status
- 0 incidents in 90 days
- 0 major or critical
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| EU Studio login issue | major | 58 min | |
| Appcues Studio Unavailable in the EU | major | 18 min | |
| Appcues Studio Unavailable | major | 7 min | |
| Appcues Studio Unavailable | none | 1 min | |
| Studio Analytics Degredation | minor | 1 h 2 min | |
| Appcues Studio and Builder Outage | none | — | |
| Appcues Studio and Builder Login Issue | none | — | |
| Appcues Studio and Builder Outage | none | — |
As Appcues's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)
Changes
None since tracking began.