Labs / Time machine / Zendesk
Zendesk
The subprocessor list as we last read it, on Nov 11, 2026.
Dates are when we read the list (UTC), not when Zendesk changed it. Between two readings we don't know what it said.
tall: list changed · medium: document changed · short: read, no change · x: check failed · dotted: change dates only. Tap a tick or use the date box.
We record change dates, not every check, before Oct 11, 2026.
We have published no changes to this vendor's list; our first reading was Sep 21, 2026.
Read Nov 11, 2026 · 36 companies named as a subprocessor, in 37 entries · stored document
| Name | Purpose | Location | First read |
|---|---|---|---|
| Aiven Oy | Provides search and data analytics functionality. | United States; Belgium | |
| Amazon Web Services Australia Pty. Ltd. | Cloud Service Provider | United States; Canada; United Kingdom; Germany; Australia | |
| Amazon Web Services, Inc. | Cloud Service Provider for All Services | United States; Ireland; Germany; United Kingdom; Japan; Australia | |
| Anthropic, PBC AI | Provides generative artificial intelligence and natural language processing services. | No hosting of Service Data | |
| APIHub, Inc. (aka Clearbit) | Provides the marketing data engine used for the Reach functionality available in Zendesk Sell. | United States | |
| Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością) | Poland | ||
| Baseten Labs, Inc. AI | Provides hosting and inference infrastructure for open-weight AI models. | No hosting of Service Data | |
| Cartesia AI Inc. | Provides text to speech generation for voice-related features. | No hosting of Service Data | |
| Cleverly, Unipessoal, LDA | Portugal | ||
| Cloudflare, Inc. | Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services. | Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.) | |
| Daily.co | Provides voice channel infrastructure. | No hosting of Service Data | |
| Datadog, Inc. | Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. | Forethought AI Agents: United States; United States; United States; Germany | |
| Deepgram Inc. AI | Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts. | No hosting of Service Data | |
| ElevenLabs Inc. AI | Provides generative artificial intelligence and natural language processing services. | No hosting of Service Data | |
| Fireworks.ai, Inc. AI | Provides hosting and inference infrastructure for open-weight AI models. | No hosting of Service Data | |
| Forge Technology, Inc. (aka Paragon) | Provides integration infrastructure platform services | No hosting of Service Data | |
| Functional Software, Inc. (aka Sentry) | Provides cross-platform error monitoring and reporting services. | United States; Germany | |
| Gladia, Inc. | Provides natural language processing services for voice-related features. | No hosting of Service Data | |
| GoodData Corporation | Supports analytics functionality in Insights. | United States | |
| Google LLC | Supports translation functionality available to Agents, analytics dashboards and features, user authorization within WFM, and generative artificial intelligence and natural language processing services. | No hosting of Service Data | |
| Google LLC, Google Cloud EMEA Limited | Cloud Service Provider for AI Agents (Legacy)* | United States; Belgium | |
| Groq, Inc. AI | Provides hosting and inference infrastructure for open-weight AI models. | No hosting of Service Data | |
| Halon Security AB | [Optional] Supports email filtering and security services. | Germany | |
| Microsoft Corporation | Hosts large language models used to provide generative artificial intelligence and natural language processing services. | No hosting of Service Data | |
| Mistral AI AI | Provides generative artificial intelligence and natural language processing services. | No hosting of Service Data | |
| MongoDB, Inc. | Provides scalable database services used to host select Service Data. | AI Agents (Legacy): United States, Belgium; Forethought AI Agents: United States; United States; Canada; United Kingdom; Germany; Australia; United States; Ireland; Germany; Japan; Australia | |
| OpenAI, L.L.C. AI | Provides generative artificial intelligence and natural language processing services. | No hosting of Service Data | |
| Pusher Ltd. | Supports live event handling and messaging services for system-wide notifications. | United States | |
| Qualitista OÜ | Estonia | ||
| Raintank, Inc. (aka Grafana Labs) | Provides logging and observability functionality. | United States; Belgium | |
| SendGrid, Inc. | Provides email campaign services used to send notification emails and dashboards to Agents and End-Users. | United States | |
| Smooch Technologies ULC | Canada | ||
| Snowflake Inc. | Provides data warehouse and analytics services and supports advanced Analytics Functionality. | United States; Germany | |
| Twilio, Inc. | Supports telecommunication and messaging functionality, including telecommunication infrastructure. | Voice Functionality, AI Agents: United States, Ireland, Australia; Zendesk Sell, Forethought AI Agents: United States | |
| Tymeshift doo Novi Sad | Serbia | ||
| Ultimate Enterprises Oy | Finland | ||
| Unleash Labs Ltd. | Israel |
Affiliates it names
Built from the changes we published; changes we recorded without an alert (parser fixes, entries approved after review) don't appear. Where we later improved how we read a list, an earlier list may look different from the vendor's page at the time.
Gaps in our readings
No gaps since Oct 11, 2026.
All readings (33)
History starts Sep 21, 2026. Dates are UTC. Data CC BY 4.0. Shown as stored when this page was built.