Fountain

fountain.com

Fountain declares 40 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

40 third parties.

NamePurposeLocationListed since
AlphaRun AI powered candidate interviewing platformSan Francisco, CA(DPA w/ SCCs)
Amazon Web Services, Inc (AWS) Cloud hosting and infrastructure servicesData Center: United States; Ireland; Germany; France; India; Office Location(s): United States(DPA w/ SCCs)
Anthropic AICustom GPT powering chatbot and other AI based servciesSan Francisco, CA(DPA w/ SCCs)
Appcast Job Board AggregatorUnited States(Binding Corporate Rules)
Atlassian, Inc. Bug tracking, manage Service improvements, resolve customer support ticketsSan Francisco, CA; Sydney, Australia(DPA w/ SCCs)
Base64.ai Automated Document Parsing and ReviewNew York, NY(DPA w/ SCCs)
Cloudflare, Inc. Infrastructure services, content delivery network services, security services.Data Center: United States; Office Location(s): United States(DPA w/ SCCs)
Cronofy Limited Calendar synchronization platformNottingham, UK; Netherlands(DPA w/ SCCs)
Customer.io Marketing and messaging automationUnited States(DPA w/ SCCs)
Danzig Media, LLC (Cameratag) Video and image capture, editing and viewingNew York, NY(DPA w/ SCCs)
Datadog, Inc. System and event logs and operational monitoring with session replaysData Center: United States; Office Location(s): United States(DPA w/ SCCs)
DocuSign, Inc. Electronic signature capture, delivery and audit serviceSan Francisco, CA(Binding Corporate Rules)
Dropbox Sign Electronic signature capture, delivery and audit serviceSan Francisco, CA(DPA w/ SCCs)
Elasticsearch B.V. Search functionalityNetherlands; Mountain View, CA(DPA w/ SCCs)
Fivetran Inc. Data centralization, replication and integration (ETL solution)Data Center: United States; Office Location(s): United States(DPA w/ SCCs)
Fullstory, Inc. User experience and session monitoring and analyticsAtlanta, GA(DPA w/ SCCs)
Gong.io Ltd. Customer support video capture and viewingSan Francisco, CA; Israel(DPA w/ SCCs)
Google, Inc. (BigQuery) Data warehousing and analyticsData Center: United States; Office Location(s): United States(DPA w/ SCCs)
Google Maps Address ValidationUnited States(DPA w/ SCCs)
Linear Bug tracking, manage Service improvements, resolve customer support ticketsSan Francisco, CA(DPA w/ SCCs)
Looker Data Sciences, Inc. Reporting and analytics servicesSanta Cruz, CA(DPA w/ SCCs)
MessageBird B.V Initiate, receive and manage messaging and callsAmsterdam, the Netherlands(DPA w/ SCCs)
MessageBird UK Limited Socket communication layer; real-time updatesUnited States; UK; Netherlands(DPA w/ SCCs)
MongoDB Application DatabaseData Center: United States; Office Location(s): United States(DPA w/ SCCs)
Okta, Inc. Identity and access managementSan Francisco, CA(DPA w/ SCCs)
OpenAI AICustom GPT powering chatbot and other AI based servciesSan Francisco, CA(DPA w/ SCCs)
PandaDoc, Inc. Document management and electronic signaturesSan Francisco, CA; Lisbon, Portugal(DPA w/ SCCs)
Posthog Product analytics and feature flagsSan Francisco, CA(DPA w/ SCCs)
Prismatic Software Inc. Integration PlatformSioux Falls, South Dakota(Binding Corporate Rules)
Recruitics Job Board AggregatorUnited States(Binding Corporate Rules)
Salesforce, Inc. Customer relationship management platformSan Francisco, CA(Binding Corporate Rules)
SendGrid, Inc. (Twilio Inc.) Initiate, route, send and track email messagingSan Francisco, CA; Dublin, Ireland; London, UK(Binding Corporate Rules)
Sovren Automated Document Parsing and ReviewThe Netherlands(DPA w/ SCCs)
Twilio Inc. Initiate, receive and manage messaging and callsSan Francisco, CA; Dublin, Ireland; London, UK(Binding Corporate Rules)
Vonage Holdings Corp. Text messaging automation and video streamingUnited States(DPA w/ SCCs)
Vonq Job Board AggregatorUnited States(Binding Corporate Rules)
WhatsApp LLC and WhatsApp Ireland Limited Initiate, receive and manage messaging and callsMenlo Park, CA; Dublin, Ireland(DPA w/ SCCs)
Workato Integration PlatformUnited States(DPA w/ SCCs)
Workbright Form I-9 and W-4 automationSan Francisco, CA(DPA w/ SCCs)
Zendesk, Inc. Receive, manage and resolve customer support ticketsSan Francisco, CA(DPA w/ SCCs)

Web TechnologiesCSV · Atom

Fountain's homepage made 118 requests to 14 domains, and 10 services controlled by another company.

CDN (3): UNPKG, Cloudflare, jsDelivrAdvertising (1): Google CloudAnalytics (1): posthogMarketing automation (1): usually detected as Marketing automation: Customer.ioCookie compliance (1): TranscendOther (3): reviewed as Accessibility: accessiBe; Issue trackers: Sentry; Video players: Wistia

10 third parties by category: CDN 3Advertising 1Analytics 1Marketing automation 1Cookie compliance 1Other 3

Third parties 10 · 52 requests
Wistia Wistia 15% of the page's requests 18
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 8% of the page's requests 10
posthogsubprocessor PostHog 6% of the page's requests 7
Customer.iosubprocessor customer.io 5% of the page's requests 6
Transcend Transcend 3% of the page's requests 4
UNPKG LottieFiles Unpkg 2% of the page's requests 2
accessiBe acsbapp.com 2% of the page's requests 2
Cloudflaresubprocessor cdnjs <1% of the page's requests 1
Sentry Sentry 9.6.1 <1% of the page's requests 1
jsDelivr Bootstrap 5.2.3 jsDelivr <1% of the page's requests 1
First party 1 · 66 requests
Fountain AccessiBe Cloudflare EWWW Image Optimizer HSTS LazySizes MySQL Open Graph PHP WP Engine WordPress Yoast SEO 28.8 jQuery 3.7.1 56% of the page's requests 66

4 tracked companies loaded by the homepage are not in Fountain's subprocessor list. A website can use a service without it processing customer data.

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Fountain's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

  • minor The status page says: Partially Degraded Service · Messaging: degraded performance
Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: 1 incident (1 major)Sep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: 1 incident (1 major)Sep 23: no incident reportedSep 24: no incident reportedSep 25: 2 incidents (1 minor, 1 no impact stated)Sep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: 1 incident (1 major)Oct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: 1 incident (1 no impact stated)Oct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: 1 incident (1 no impact stated)Oct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 7 incidents in 90 days
  • 3 major or critical
  • 1 h 13 min typical time to resolve
  • 3 h 10 min longest major
BeganIncidentImpactLasted
Service Outageno impact stated1 h 13 min
Dropbox Sign Outageno impact stated1 h 3 min
Service Outagemajor1 h 17 min
Phishing Emails Impersonating Fountainno impact stated—
i9 Centre – Ongoing Service Issueminor34 min
Partial Service Degradationmajor3 h 10 min
Source dashboard outagemajor26 min
i9 Centre – Ongoing Service Issueno impact stated21 min

Incidents per month

0 6 12 Dec 2025: 4 incidents (1 minor, 3 no impact stated) · typical time to resolve 41 min Jan 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 2 h 1 min Feb 2026: 9 incidents (3 major, 1 minor, 5 no impact stated) · typical time to resolve 1 h 29 min Mar 2026: 3 incidents (2 minor, 1 no impact stated) · typical time to resolve 1 h 14 min Apr 2026: 1 incident (1 minor) · typical time to resolve 56 min May 2026: 11 incidents (2 major, 2 minor, 7 no impact stated) · typical time to resolve 22 min Jun 2026: 10 incidents (2 critical, 2 major, 1 minor, 5 no impact stated) · typical time to resolve 1 h 16 min Jul 2026: 7 incidents (2 major, 2 minor, 3 no impact stated) · typical time to resolve 23 h 51 min Aug 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 1 h 23 min Sep 2026: 5 incidents (3 major, 1 minor, 1 no impact stated) · typical time to resolve 1 h 17 min Oct 2026: 2 incidents (2 no impact stated) · typical time to resolve 1 h 13 min Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Worker Experience Platform2
API1
Analytics1
Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign1
Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign1
Dropbox Sign, Fax, and Forms Send signature requests1
Other Integrations1
Source1

As Fountain's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Fountain's subprocessorsCSV · Atom

262 reported incidents in the last 30 days, by 14 of the vendors Fountain lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Fountain was involved.

DateCompanyIncidentImpactLasted
Twilio· SendGridMMS Delivery Failures from Twilio to GCI United States minor3 min
Twilio· SendGridSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
Twilio· SendGridSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
Twilio· SendGridSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
Twilio· SendGridSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
Twilio· SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
OpenAIUnable to start new Workspace Agent runs criticalongoing
Twilio· SendGridMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
Twilio· SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
Twilio· SendGridVoice Call Failures in JP1 minor3 h 51 min
LinearSlack integration degraded due to Slack outage minor3 h 9 min
Twilio· SendGridSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
Twilio· SendGridRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
Twilio· SendGridIssue resolved minor1 h 43 min
Twilio· SendGridSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
Twilio· SendGridGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
Twilio· SendGridWhatsApp Business API Message Send Failures minor16 h 29 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
Twilio· SendGridVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
Twilio· SendGridVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
Twilio· SendGridSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min

And 237 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Fountain's site

Fountain transparency rating

It updates with the rating.

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