Third Party Index

Lucid Software

lucid.co

Transparency

Exemplary

Breakdown
Subprocessor list30 / 30
Processing locations8 / 8
Purposes7 / 7
Data processing addendum12 / 12
Trust center8 / 8
Privacy policy6 / 6
security.txtnot found0 / 6
Security page5 / 5
Status page5 / 5
Vulnerability disclosurenot found0 / 5
Pages still reachable8 / 8
Total89 / 100

Only documents we can retrieve count: a page behind a login or a broken link scores nothing.

Badge

Lucid Software transparency rating

For Lucid Software's own site; it updates with the rating.

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Compliance

Certified
Says it complies with

Certifications as Lucid Software's trust center lists them; reports are usually shared on request (evidence)

Documents

DocumentVerifiedChangedEvidence
Trust center conveyor snapshot
Subprocessor list snapshot
Data processing addendum snapshot
Privacy policy snapshot
Terms snapshot
Security page snapshot
Status page statuspage snapshot

Subprocessors

22 third parties, 1 affiliate. CSV · Atom

NamePurposeLocationListed since
airfocus GmbH Germany
Akamai Technologies Edge network services, including Web Application and API Protection (WAAP) & Content Delivery Network (CDN) servicesWorldwide*
Amazon Web Services (AWS) Features powered by artificial intelligence and machine learning; Includes third-party models hosted within the AWS environment; Web hosting and data services; Zero-knowledge encrypted backup for business continuityUnited States; United States, European Union (Germany and Ireland), Australia
Atlassian Pty Ltd Content management and issue/project trackingUnited States
Clari Copilot (provided by Clari, Inc.) Conversational intelligence platformUnited States
Gong.io Inc. Conversational intelligence and messaging platformUnited States
Google Cloud Platform Data Loss Prevention API for automated sensitive data discovery and classification; Processing only, data is not stored; Web hosting and data services; Zero-knowledge encrypted offsite backup for business continuityUnited States; United States, European Union, Australia
Google Workspace Business applications, including web conferencingUnited States
Hetzner Online GmbH Web hosting and data servicesGermany
HubSpot E-mail communicationsUnited States
Mailgun (provided by Sinch) E-mail communicationsUnited States
Marketo, Inc. (an Adobe company) E-mail communicationsUnited States
Microsoft Azure Features powered by artificial intelligence and machine learning; Includes OpenAI models hosted within the Azure environmentUnited States
Microsoft PhotoDNA Scans images uploaded into subscription services for known images of child exploitationUnited States
PostHog Analytics servicesGermany
SendGrid (provided by Twilio Inc.) E-mail communicationsUnited States
Slack Technologies, LLC (a Salesforce company) Messaging applicationUnited States
Snowflake Computing, Inc. Analytics servicesUnited States
Splunk Inc. Logging solutionUnited States
Workato, Inc. Data ETLUnited States
Zendesk, Inc. Customer supportUnited States
Zoom Video Communications, Inc. Web-conferencing systemUnited States
Lucid Software affiliates (1)
NamePurposeLocationListed since
Lucidchart B.V. Australia; The Netherlands

Changes

None since tracking began.