Third Party Index

TextExpander

textexpander.com

Subprocessors

25 third parties. CSV · Atom

NamePurposeLocationListed since
Amazon Web Services Inc. Cloud infrastructure hosting for all product services and dataUS
Anrok Sales tax calculation and remittanceUS
Anthropic AILLM API - primary provider for AI onboarding and snippet generation; MCP client platform (claude.ai)US
Clay Data enrichment (job title/industry) keyed by customer emailUS
Front Inc. Shared inbox for support emailUS
Google Gemini AILLM API - gateway fallback for onboarding/snippet generation; default provider for in-app AI conversationsUS
Google reCAPTCHA Bot protection on signup/auth (server-side verification)Global
Google Sign-In (OAuth) Social login identity providerUS
Google Workspace Inc. Corporate and support email hosting (all inbound mail)US
Gravatar (Automattic) Avatar images in app UI and email templates, keyed by email hashUS
Hevo Data ELT data pipeline into analytics warehouseUS
HighTouch Inc. Reverse ETL from warehouse to downstream SaaS toolsUS
Intercom In-app messenger and customer support chatUS
Mixpanel Inc. Product analyticsUS
MongoDB Managed database (Atlas) for all application data, cloud snapshots for backupUS
NetSuite Inc. ERP - sales orders for invoiced customersUS
OpenAI AIMCP client platform (ChatGPT connectors); separately a customer-BYO-key chat integrationUS
Paddle Inc. Payment processing / merchant of recordUS, EU, UK
Segment Technologies - Twilio Customer data platform / analytics event collection and routingUS
SendGrid Technologies Transactional email sending, link/open tracking, inbound event webhookUS
Sentry Error/crash reporting across all client platforms and server; Session Replay of authenticated web sessionsUS
Sigma Inc. Business intelligence on analytics warehouseUS
Snowflake Inc. Analytics data warehouseUS
SumoLogic Inc. Centralized log management and monitoringUS
Zapier Inc. Workflow automation integrations (first-party Zapier app)US

Service status

Jul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reported

90 days agotoday

  • 0 incidents in 90 days
  • 0 major or critical
BeganIncidentImpactLasted
Emails not being sent from TextExpanderno impact stated2 h 42 min
Emails not getting sent from TextExpanderno impact stated2 h 53 min
Users having trouble logging in.no impact stated1 h 19 min
System performance degredationno impact stated3 h 7 min
Slower connection timesno impact stated6 h 6 min
Server connection issuesmajor—

Incidents per month

0 2 4 Oct 2025: 2 incidents (1 major, 1 no impact stated) · typical time to resolve 6 h 6 min Nov 2025: 0 incidents Dec 2025: 1 incident (1 no impact stated) · typical time to resolve 3 h 7 min Jan 2026: 0 incidents Feb 2026: 0 incidents Mar 2026: 0 incidents Apr 2026: 1 incident (1 no impact stated) · typical time to resolve 1 h 19 min May 2026: 0 incidents Jun 2026: 2 incidents (2 no impact stated) · typical time to resolve 2 h 53 min Jul 2026: 0 incidents Aug 2026: 0 incidents Sep 2026: 0 incidents Oct 2025Nov Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep

critical major minor no impact stated

As TextExpander's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for TextExpander's site

TextExpander transparency rating

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