Third Party Index

UserTesting

usertesting.com

Subprocessors

28 third parties, 2 affiliates. CSV · Atom

NamePurposeLocationListed since
Amazon Web Services AIPlatform hosting and use of third party tools through Amazon BedrockUnited States/European Union
Coalfire SOC 2 & ISO auditorUnited States
Code42 Data loss prevention tool for workstations and G-SuiteUnited States
CrowdStrike Anti-virusUnited States
dbt Labs Data pipeline from UserTesting platform to cloud storage and data warehouseUnited States
ElevenLabs AIArtificial intelligence features for the platformUnited States
Firebase Tool for mobile analytics, notifications and crash data collectionUnited States
FiveTran Data pipelineUnited States
Google LLC Artificial intelligence features for the platformUnited States
Liveblocks Inter-platform user collaborationUnited States
Mandiant Forensic analysisUnited States
MongoDB Platform databaseUnited States
Nightfall Data loss prevention tool that integrates with SlackUnited States
Nylas Calendar syncing between the platform and third-party calendar providersUnited States
Okta Service for managing IDs, credentials, access and SSOUnited States
OpenAI OPCO LLC AIArtificial intelligence features for the platformUnited States
Panisero SAS IT, system administration, and Business Support ServicesFrance
Rev TranscriptionUnited States
Segment Tool to track user journey through logged in and logged parts of the platform and supporting servicesUnited States
Snowflake Data warehouseUnited States
Teston AS IT, system administration, and Business Support ServicesGermany; Norway
User Interviews, Inc. IT, system administration, and Business Support ServicesUnited States
User Testing Limited IT, system administration, and Business Support ServicesUnited Kingdom
User Testing Singapore Pte Ltd IT, system administration, and Business Support ServicesSingapore
UserZoom GmbH IT, system administration, and Business Support ServicesGermany
UserZoom Spain, SLU IT, system administration, and Business Support ServicesSpain
UserZoom Technologies Inc IT, system administration, and Business Support ServicesUnited States
Zoom Live Conversation supportUnited States
UserTesting affiliates (2)
NamePurposeLocationListed since
UserTesting Technologies Limited (fka UserZoom Limited) IT, system administration, and Business Support ServicesUnited Kingdom; United States
UserTesting Technologies Canada, Inc. (fka Human Insights Canada, Inc.) IT, system administration, and Business Support ServicesCanada

Service status

Jul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: 1 incident (1 major)Jul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: 1 incident (1 major)Aug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: 1 incident (1 major)Sep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reported

90 days agotoday

  • 3 incidents in 90 days
  • 3 major or critical
  • 3 h 26 min typical time to resolve
  • 15 h 52 min longest major
BeganIncidentImpactLasted
Exports are not working for new UserTesting studiesmajor15 h 52 min
Customers are unable to join Live Conversations with Notetakingmajor3 h 26 min
We're investigating an issue which may cause AI Test Creation to fail for some usersmajor36 min
Email notifications for scheduled live conversations are temporarily unavailable.minor1 h 46 min
Duplicating Surveys, Interactive tests and new TOLminor3 h 18 min
AI Study creation does not appear to be working.major45 min
Some UTZ studies cannot be ordered or resumedcritical9 h 23 min
Mobile login issueminor23 min

Incidents per month

0 2 4 May 2026: 4 incidents (2 critical, 1 major, 1 minor) · partial: our history begins May 19 · typical time to resolve 9 h 23 min Jun 2026: 3 incidents (1 major, 2 minor) · typical time to resolve 1 h 46 min Jul 2026: 1 incident (1 major) · typical time to resolve 36 min Aug 2026: 1 incident (1 major) · typical time to resolve 3 h 26 min Sep 2026: 1 incident (1 major) · typical time to resolve 15 h 52 min May 2026Jun Jul Aug Sep

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidents
Live Conversations1
Study Results1
Test Launch Flow1

As UserTesting's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for UserTesting's site

UserTesting transparency rating

It updates with the rating.

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