Third Party Index

Upstream incidents

minor· DigitalOcean· · 11 h 21 min

Support Portal Service Disruption

Listed as a subprocessor by 89 tracked vendors · 404 within 2 hops · In window: 3 of its subprocessors · In window: 0 vendors listing it (12 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Stripe · listed by 713 tracked vendors · incident: Stripe Support Systems issue, Sep 16 10:05 UTC Stripe Twilio · listed by 480 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Twilio SendGrid · listed by 345 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC SendGrid Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud Cloudflare · listed by 599 tracked vendors Cloudflare MongoDB · listed by 230 tracked vendors MongoDB Mailchimp · listed by 107 tracked vendors Mailchimp Oracle · listed by 89 tracked vendors Oracle PayPal US · listed by 61 tracked vendors PayPal US Exa Labs · listed by 25 tracked vendors Exa Labs Aiven · listed by 22 tracked vendors Aiven Vultr · listed by 14 tracked vendors Vultr Wasabi · listed by 14 tracked vendors Wasabi DigitalOcean · listed by 89 tracked vendors DigitalOcean AssemblyAI · listed by 55 tracked vendors AssemblyAI Fireworks · listed by 54 tracked vendors Fireworks Bird · listed by 38 tracked vendors Bird LiveKit · listed by 32 tracked vendors LiveKit SolarWinds · listed by 27 tracked vendors SolarWinds 84codes · listed by 25 tracked vendors 84codes sparkpost · listed by 24 tracked vendors sparkpost Aiven · listed by 22 tracked vendors Aiven Telnyx · listed by 18 tracked vendors Telnyx Crisp · listed by 13 tracked vendors Crisp Figma · listed by 12 tracked vendors Figma Daytona · listed by 8 tracked vendors Daytona Featurebase · listed by 7 tracked vendors Featurebase Ahrefs · listed by 5 tracked vendors Ahrefs Workato · listed by 66 tracked vendors · incident: Salesforce Connector Performance Degradation, Sep 16 09:28 UTC Workato Akamai · listed by 46 tracked vendors · incident: Case Ticketing Issue, Sep 16 10:51 UTC Akamai Apollo · listed by 33 tracked vendors · incident: Salesforce Service Disruption, Sep 16 11:00 UTC Apollo Bitbucket · listed by 11 tracked vendors · incident: Delays with Bitbucket Pipelines Execution, Sep 16 09:32 UTC Bitbucket Smartsheet · listed by 11 tracked vendors · incident: Salesforce connector is experiencing intermittent issues, Sep 16 10:36 UTC Smartsheet DevRev · listed by 5 tracked vendors · incident: Web App and Computer Access Issues (US-East), Sep 16 09:30 UTC DevRev InfluxData · listed by 2 tracked vendors · incident: Query performance degradation in Azure Westeurope., Sep 16 10:08 UTC InfluxData Teamtailor · listed by 2 tracked vendors · incident: Intermittent availability issue, Sep 16 09:35 UTC Teamtailor Lovable · listed by 1 tracked vendor · incident: Builds failing for some users, Sep 16 11:47 UTC Lovable Signicat · listed by 1 tracked vendor · incident: Degraded performance - VideoID, Sep 16 11:08 UTC Signicat Spendesk · listed by 0 tracked vendors · incident: International Transfers feature is unavailable for affected EEA customers, Sep 16 10:05 UTC Spendesk Microsoft · listed by 739 tracked vendors Microsoft Zendesk · listed by 385 tracked vendors Zendesk Intercom · listed by 364 tracked vendors Intercom Atlassian · listed by 301 tracked vendors Atlassian Okta · listed by 278 tracked vendors Okta Mailgun · listed by 242 tracked vendors Mailgun GitHub · listed by 207 tracked vendors GitHub Vercel · listed by 171 tracked vendors Vercel Fivetran · listed by 147 tracked vendors Fivetran + 6 more+ 75 more+ 295 more

Incidents starting 30 min before to 2 h after

Twilio subprocessor of DigitalOcean SMS Delivery Delays from Twilio to Airtel India ↗ minor −8 min 4 h 58 min
SendGrid subprocessor of DigitalOcean SMS Delivery Delays from Twilio to Airtel India ↗ minor −8 min 4 h 58 min
Stripe subprocessor of DigitalOcean Stripe Support Systems issue ↗ no impact stated +17 min 7 h 4 min
Supabase lists ConfigCat (2 hops) Edge Function Latency ↗ minor −24 min 3 h 2 min
Workato lists sparkpost (2 hops) Salesforce Connector Performance Degradation ↗ minor −20 min 7 h 52 min
DevRev lists LiveKit (2 hops) Web App and Computer Access Issues (US-East) ↗ minor −18 min 50 min
Bitbucket lists Bird (2 hops) Delays with Bitbucket Pipelines Execution ↗ minor −16 min 43 min
Teamtailor lists AssemblyAI (2 hops) Intermittent availability issue ↗ no impact stated −13 min —
Spendesk lists Bird (2 hops) International Transfers feature is unavailable for affected EEA customers ↗ critical +18 min 22 h
InfluxData lists SolarWinds (2 hops) Query performance degradation in Azure Westeurope. ↗ minor +20 min 6 h 48 min
Smartsheet lists Bird (2 hops) Salesforce connector is experiencing intermittent issues ↗ major +48 min 10 h 26 min
Akamai lists Aiven (2 hops) Case Ticketing Issue ↗ minor +1 h 4 min 3 h 7 min
Apollo lists AssemblyAI (2 hops) Salesforce Service Disruption ↗ no impact stated +1 h 12 min —
Signicat lists 84codes (2 hops) Degraded performance - VideoID ↗ minor +1 h 20 min 15 min
Lovable lists Fireworks (2 hops) Builds failing for some users ↗ minor +1 h 59 min 22 min

Incidents

minor Kaseya Datto Endpoint Backup - UK Region - Intermittent Connectivity Degradation Sep 16 13:14 3 h 14 min 2 3 major Coveo [All Regions] Salesforce sources update Issues Sep 16 13:04 5 days 4 670 minor Netlify Elevated Image CDN Errors Sep 16 12:58 50 min 13 32 major Gorgias Customer sidebar search not working Sep 16 12:51 1 h 14 min 3 no impact stated Redpanda Scheduled Database Maintenance Sep 16 12:45 36 min 2 4 minor DevRev Platform Performance & Errors Sep 16 12:45 45 min 5 98 minor Firmable User Management & Authentication: Delays in webhook delivery Sep 16 12:44 59 min 1 minor Coveo [All Regions] Support portal Issues Sep 16 12:33 7 h 56 min 4 670 minor Formstack· Intellistack Salesforce Service Disruption Sep 16 12:33 5 h 44 min 7 23 minor Clerk Delays in webhook delivery Sep 16 12:31 1 h 7 min 38 175 1minor Anaplan Platform Alerts Sep 16 12:24 17 min 3 17 no impact stated Resend High latency on General-API Sep 16 12:23 — 78 225 2minor Aiven Creation of new service nodes disrupted Sep 16 12:21 13 days 22 879 no impact stated Bullhorn Internal support platform Outage Sep 16 12:12 2 h 36 min 2 3 minor Luma AI Ray2 increased queue times Sep 16 12:00 13 h 2 48 major Salesloft Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze Sep 16 11:59 2 h 32 196 minor Intercom Issues with Fin for Salesforce Sep 16 11:51 5 h 27 min 364 1,480 5minor Lovable Builds failing for some users Sep 16 11:47 22 min 1 major Pitney Bowes UPS Service Disruption Observed for RateShipment. Sep 16 11:39 1 h 1 2 major Jamf Fulfillment services Sep 16 11:31 3 h 24 min 7 8 no impact stated Digicert DigiCert Alert - CertCentral and CIS Service Degraded Sep 16 11:24 1 h 19 min 2 3 minor Clever Clever's Support Team Delayed in Assisting Districts Sep 16 11:24 12 h 18 min 4 minor Rippling Issues accessing Rippling live chat and support email Sep 16 11:22 2 h 11 min 10 23 minor Conga Informational Notice – Salesforce Service Disruption Sep 16 11:08 25 h 36 min 9 516 1minor Signicat Degraded performance - VideoID Sep 16 11:08 15 min 1 no impact stated Apollo Salesforce Service Disruption Sep 16 11:00 — 33 170 1minor Akamai Case Ticketing Issue Sep 16 10:51 3 h 7 min 46 1,115 1minor Degreed Sitewide slowness - EU region Sep 16 10:50 49 min 1 3 major Nebius [us-central1] Object Storage is partially unavailable Sep 16 10:45 4 h 56 min 12 669 major Smartsheet Salesforce connector is experiencing intermittent issues Sep 16 10:36 10 h 26 min 11 13 no impact stated Gainsight Software Salesforce Service Disruption - Cascading impact on Gainsight CS functionality Sep 16 10:34 8 h 35 min 55 277 3minor Plain Degraded AI thread processing Sep 16 10:33 25 min 45 1,017 2major Canonical "Landscape" is Down Sep 16 10:27 15 min 1 1,391 minor ClickHouse Intermittent Issues with the Support tab Sep 16 10:16 13 h 49 min 132 1,406 4no impact stated New Relic Salesforce Service Disruption Sep 16 10:08 5 h 32 min 91 395 2minor InfluxData Query performance degradation in Azure Westeurope. Sep 16 10:08 6 h 48 min 2 514 minor Worldpay INC0652044 - We are aware of potential issues with a Third Party Sep 16 10:05 2 h 31 min 10 55 no impact stated Stripe Stripe Support Systems issue Sep 16 10:05 7 h 4 min 713 1,636 8no impact stated Stripe Elevated errors on Google Pay payments Sep 16 10:05 7 h 47 min 713 1,636 8major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 16 09:57 1 min 17 148 1minor Veryfi API performance impacted for some accounts Sep 16 09:55 16 min 2 34 major Qualtrics Salesforce Workflow Connection issues noticed in all Regions Sep 16 09:53 3 h 50 min 19 229 minor Sprout Social Meta Connection Issue Sep 16 09:49 34 h 32 min 6 13 1minor DigitalOcean Support Portal Service Disruption Sep 16 09:48 11 h 21 min 89 404 minor Kaltura Access to Support portal Sep 16 09:47 7 h 17 min 4 5 minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 30 155 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 815 1,881 30minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1

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