Glean

glean.com

Glean declares 18 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 21, 2026. 23 tracked vendors name Glean as a subprocessor, including Deepgram, Redis and GitLab.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

18 third parties.

NamePurposeLocationListed since
Amazon Web Services This is an optional sub-processor for customers who choose to use AWS.Cloud Service Provider / LLM Provider
Anthropic PBC AILLM ProviderUnited States
Brave Software Inc. SearchUnited States
Deepgram, Inc. AISpeech-to-text transcriptionUnited States
Exa Labs, Inc. Web crawling and renderingUnited States
Fireworks.ai, Inc. AILLM Provider
Google LLC Cloud Service Provider / LLM Provider
Groq Inc. AILLM ProviderUnited States
Intercom, Inc. Cloud-based Customer Support ServicesUnited States
Microsoft Corporation Cloud Service Provider / LLM Provider
OpenAI OpCo, LLC AILLM ProviderUnited States
Palo Alto Networks, Inc. AI security provider (Prisma AI Runtime Security)United States
Salesforce Inc. CRMUnited States
Sendgrid, Inc Email ProviderUnited States
Slack Technologies, LLC Customer CommunicationsUnited States
Snowflake, Inc. LLM ProviderUnited States
Twilio Inc. Communication ServicesUnited States
Zendesk Inc. Customer Support PortalUnited States

Web TechnologiesCSV · Atom

Glean's homepage made 390 requests to 46 domains, 24 services controlled by another company, and 7 domains not identified.

Analytics (7): Wingify, Clay, Cloudflare, LinkedIn, Meta, Rampmetrics, Roadway AIAdvertising (6): Google Cloud, Reddit, Inc., Microsoft, Podscribe; reviewed: Claritas, LLC, FreeWheelMarketing automation (3): Adobe, Apollo; usually detected as Marketing automation: OktopostLive chat (1): Qualified.com, Inc.Cookie compliance (1): OsanoCDN (1): jsDelivrOther (5): reviewed as Affiliate programs: TUNE, Inc.; Customer data platform: RudderStack; Documentation: TechTarget, Inc.; usually detected as Issue trackers: Sentry; JavaScript libraries: Webflow

24 third parties by category: Analytics 7Advertising 6Marketing automation 3Live chat 1Cookie compliance 1CDN 1Other 5

Third parties 24 · 227 requests
Webflow Webflow 1.6.0 jQuery 3.5.1 29% of the page's requests 115
Qualified.com, Inc. Qualified 10% of the page's requests 39
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Font API Google Hosted Libraries Google Tag Manager 5% of the page's requests 19
Wingify VWO 3% of the page's requests 12
Clay Clay Web Intent 1% of the page's requests 4
Cloudflare Cloudflare Browser Insights cdnjs 1% of the page's requests 4
Reddit, Inc. Reddit Ads 1% of the page's requests 4
Adobe Marketo <1% of the page's requests 3
LinkedIn Linkedin Insight Tag <1% of the page's requests 3
Meta Facebook Pixel 2.9.433 <1% of the page's requests 3
Microsoftsubprocessor Microsoft Advertising <1% of the page's requests 3
Podscribe Podscribe <1% of the page's requests 3
Apollo Apollo.io <1% of the page's requests 2
Osano Osano <1% of the page's requests 2
TechTarget, Inc. TechTarget <1% of the page's requests 2
Claritas, LLC trkn.us <1% of the page's requests 1
FreeWheel bidr.io <1% of the page's requests 1
Oktopost oktopost.com <1% of the page's requests 1
Rampmetrics Rampmetrics <1% of the page's requests 1
Roadway AI Roadway AI <1% of the page's requests 1
RudderStack Rudderstack <1% of the page's requests 1
Sentry sentry.io <1% of the page's requests 1
TUNE, Inc. go2cloud.org <1% of the page's requests 1
jsDelivr jsDelivr <1% of the page's requests 1
Unknown 7 · 18 requests

roundprincemusic.comd2hrivdxn8ekm8.cloudfront.netcr-proxy.comrevsure.cloudrm-api.comseamintent.aivaultdcr.com

First party 1 · 145 requests
Glean Cloudflare GSAP 3.15.0 HSTS HTTP/3 LottieFiles Open Graph Priority Hints Sentry Splide Tatari Webpack core-js 3.32.2 37% of the page's requests 145

13 tracked companies loaded by the homepage are not in Glean's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (23)CSV · Atom

23 companies
  • AHEAD ahead.com Internal Knowledge Work and Automation
  • Confirm confirm.com
  • Culture Amp cultureamp.com Glean is an AI-powered SaaS tool that integrates with various data sources and uses machine learning to analyze, interpret, and surface information to end users. Tailored specifically for Culture Amp, it ingests information from numerous corporate data repositories, making them searchable and providing accurate and relevant answers to questions about corporate data and the internet via a familiar ChatGPT-style interface.
  • Deepgram deepgram.com A centralized platform for quickly and securely deploying AI in the enterprise. Connect, secure, index, and understand enterprise data on one centralized AI platform. Generate highly personalized, permissions-aware answers grounded in a unique enterprise-specific knowledge graph.
  • DoiT doit.com Search and knowledge management platform
  • Endor Labs endorlabs.com AI Services
  • Gigamon gigamon.com
  • GitLab gitlab.com AI-Powered Knowledge Base for Support Services
  • Greenhouse greenhouse.com Internal AI platform for enterprise search and knowledge discovery
  • Higher Logic higherlogic.com AI for internal customer support
  • Hightouch hightouch.com AI for internal customer support
  • HUMAN Security humansecurity.com AI Service Provider
  • Intapp intapp.com Support Platform
  • Klaviyo klaviyo.com Customer Success and Support Services
  • Knak knak.com Indexing
  • Mediafly mediafly.com Internal Operations
  • Northbeam northbeam.io AI and workplace search
  • OneTrust onetrust.com Customer Support Services
  • Ping Identity pingidentity.com Glean provides AI-powered enterprise search and knowledge retrieval capabilities for workforce productivity
  • Pressable pressable.com AI-powered search across hosting and support systems
  • Pricefx pricefx.com Enterprise AI search, knowledge management, AI assistant, document retrieval, enterprise chat, and workflow automation platform
  • Redis redis.io Search and summary tool
  • WorkRamp workramp.com

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Glean's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: 1 incident (1 no impact stated)Aug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: 1 incident (1 no impact stated)Sep 1: 1 incident (1 no impact stated)Sep 2: no incident reportedSep 3: 1 incident (1 no impact stated)Sep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: 1 incident (1 no impact stated)Oct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 5 incidents in 90 days
  • 0 major or critical
BeganIncidentImpactLasted
AWS Bedrock rate limiting for Claude Opusno impact statedongoing
Elevated AWS STS errorsno impact statedongoing
We are investigating an issue impacting Chat/Assistantno impact statedongoing
Service degradation from Azure OpenAI causing failed assistant errorsno impact statedongoing
Chat instability caused by hitting OpenAI capacityno impact statedongoing
Chat/Assistant errors due to AzureOpenAI outageno impact statedongoing
Elevated chat errors on AWS Bedrock customersno impact statedongoing
Extension actions failing during auth and execution in Chat and Agentsno impact statedongoing

Incidents per month

0 3 6 Apr 2026: 5 incidents (5 no impact stated) · partial: our history begins Apr 2 May 2026: 3 incidents (3 no impact stated) Jun 2026: 0 incidents Jul 2026: 5 incidents (5 no impact stated) Aug 2026: 2 incidents (2 no impact stated) Sep 2026: 2 incidents (2 no impact stated) Oct 2026: 1 incident (1 no impact stated) Nov 2026: 0 incidents Apr 2026May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated before or partly before our history

As Glean's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Glean's subprocessorsCSV · Atom

380 reported incidents in the last 30 days, by 9 of the vendors Glean lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Glean was involved.

DateCompanyIncidentImpactLasted
SnowflakeINC20000347 minor32 min
Twilio· SendGridMMS Delivery Failures from Twilio to GCI United States minor3 min
Twilio· SendGridSMS Delivery Failures from Twilio Long Codes to AT&T United States minorongoing
Twilio· SendGridSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
Twilio· SendGridSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
Twilio· SendGridSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
Twilio· SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
OpenAIUnable to start new Workspace Agent runs criticalongoing
Twilio· SendGridMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
Twilio· SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
FireworksService Degradation for Kimi K3.1 Pro minor2 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
Twilio· SendGridVoice Call Failures in JP1 minor3 h 51 min
Twilio· SendGridSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
FireworksService Degradation for GLM 5.3 minor24 min
Palo Alto NetworksWildFire Taiwan Cloud Service Scheduled Maintenance no impact stated1 h 7 min
Palo Alto NetworksWildFire Switzerland Cloud Service Scheduled Maintenance no impact stated1 h 8 min
Palo Alto NetworksWildFire Indonesia Cloud Service Scheduled Maintenance no impact stated1 h 5 min
Palo Alto NetworksWildFire Qatar Cloud Service Scheduled Maintenance no impact stated1 h 4 min
Palo Alto NetworksWildFire Poland Cloud Service Scheduled Maintenance no impact stated1 h 6 min
Palo Alto NetworksWildFire Spain Cloud Service Scheduled Maintenance no impact stated1 h 2 min
Palo Alto NetworksWildFire Israel Cloud Service Scheduled Maintenance no impact stated1 h 3 min
Palo Alto NetworksWildFire Canada Cloud Service Scheduled Maintenance no impact stated1 h 30 min
Palo Alto NetworksWildFire Eu Sovereign Cloud Service Scheduled Maintenance no impact stated1 h 23 min
Palo Alto NetworksWildFire Germany Cloud Service Scheduled Maintenance no impact stated1 h 24 min

And 355 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Glean's site

Glean transparency rating

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