StarRez
Not listed by any tracked vendor.
Subprocessors
32 third parties. CSVof StarRez's subprocessors · Atom
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Absorb | A cloud-based, AI-powered Learning Management System (LMS) designed to manage corporate training, compliance, onboarding, and employee development.; AI-powered learning management | Global | |
| Adobe | Creative and document software; Global software company providing creative, design, document, and marketing tools (e.g. Photoshop, Illustrator). | Global | |
| Anthropic | AI Assistant; Claude is an AI assistant and tool powered by LLM models, developed by Anthropic. | Global | |
| Atlassian | Collaboration and work management; Collaboration tools provider offering products such as Jira and Confluence. | Global | |
| AWS | Cloud infrastructure and hosting; Comprehensive cloud computing platform providing infrastructure, storage, and platform services. | Global (user-selectable regions) | |
| Better Stack | Monitoring and incident management; SaaS platform for uptime monitoring, logging, and incident response. | Global | |
| Cloudflare | Security and content delivery; Web application firewall, DDoS protection, and bot mitigation network services. | Global | |
| Crowdstrike Falcon | Advanced cloud-native platform for protecting endpoints, cloud workloads, identities, and data.; Cloud monitoring | Global (AWS-hosted) | |
| Datadog | Cloud-based APM, logging, and infrastructure monitoring services hosted on AWS and Azure.; Observability and monitoring | Global | |
| DX | Developer experience analytics; Platform for measuring and improving developer experience through analytics and reporting. | Global (AWS-hosted) | |
| EvaluAgent | QA platform used for performance management and quality monitoring.; Quality assurance | Global (AWS-hosted) | |
| Forethought AI | AI Customer Support; Agentic AI platform that automates and enhances customer support operations. | Global (AWS Hosted) | |
| Gong | Revenue intelligence platform providing insights for sales teams.; Sales analytics and intelligence | Global (AWS-Hosted) | |
| jsDelivr | Content delivery network; Content distribution network for software libraries. | Global | |
| Langfuse | Engineering platform; Platform for observing, debugging, and optimizing large language model (LLM) applications. | USA | |
| LaunchDarkly | Feature flag and experimentation platform for controlled software releases.; Feature management | Global (AWS-hosted) | |
| MaestroQA | Customer support QA; Quality assurance and coaching platform for customer support teams. | Global (AWS-hosted) | |
| Microsoft 365 | Document management; Multinational technology company providing software and productivity services. | Global | |
| Microsoft Azure | Cloud provider; Multinational technology company providing software, cloud (Azure) services, including Azure OpenAI Service. | Global | |
| Netsuite | Cloud-based business management applications (ERP, CRM).; Finance and payments | Global | |
| Octopus Deploy | Continuous deployment and release orchestration SaaS for software teams.; Deployment automation | Global (Azure-hosted) | |
| Pendo | Platform for understanding user behavior and improving product experience.; Product analytics and UX insights | Europe | |
| Salesforce | Cloud-based CRM platform for sales, service, and marketing.; Customer relationship management | Global | |
| Shibboleth (InCommon) | Identity federation; Open-source identity federation system supporting secure single sign-on. | Global | |
| Sisense Inc. | AI-powered analytics platform; BI Platform powering StarRez Analytics product. | USA (Data Storage) + EU (AI Narratives) | |
| Slack | Internal communication; Messaging and collaboration platform used for internal communication. | USA | |
| Spinach.ai | Customer success analytics; Data-driven platform supporting customer success and operational insights. | Global (AWS-hosted) | |
| Twilio | Cloud communications; Cloud communications platform enabling SMS, voice, and messaging services (customer opt-in required). | Global | |
| Vitally | Customer success; Customer success platform. | USA | |
| Wrike | Collaboration; Project and work management platform. | USA | |
| Zendesk | Customer service and engagement platform for support operations.; Customer support platform | Global | |
| Zoom | Video conferencing; Video conferencing platform for online meetings. | Global |
Compliance
Certifications as StarRez's trust center lists them; reports are usually shared on request (evidence)
Service status
90 days agotoday
- 9 incidents in 68 days
- 8 major or critical
- 3 h 12 min typical time to resolve
- 10 h 6 min longest major
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| THD - self service outage | critical | 3 h 12 min | |
| Service Disruption - The Housing Director (US East) | critical | 5 h 35 min | |
| Service Disruption - Australia South East | critical | 1 h 7 min | |
| Service Disruption - THD SFTP service | major | 4 h 4 min | |
| THD - mail service disruption | major | 10 h 6 min | |
| Service Disruption - Australia East | major | 1 h 11 min | |
| Service Disruption - The Housing Director | no impact stated | 2 h 52 min | |
| Service Disruption: Collegepads | critical | 1 h 23 min |
Incidents per month
critical major minor no impact stated before or partly before our history
Components affected
| Component | Incidents | Bar |
|---|---|---|
| The Housing Director Cloud Services | 5 | |
| Australia East | 1 | |
| Australia Southeast | 1 | |
| Partner Sites | 1 | |
| West US | 1 |
As StarRez's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)
Changes
None since tracking began.
Rating badge for StarRez's site
It updates with the rating.
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