Xero

xero.com

Xero declares 21 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026. 41 tracked vendors name Xero as a subprocessor, including Telnyx, SendSafely and Filestack.

Subprocessors CSV of Xero's subprocessors · Atom feed of Xero's subprocessors DORA draft CSV of Xero's subprocessors as declared by Xero what's this? · 

21 third parties.

NamePurposeLocationListed since
Adobe Electronic signing service providerUnited States
Amazon Web Services Cloud infrastructure service providerUnited States
Anthropic AIConversational artificial intelligence servicesUnited States
Avalara United States, Sales tax look-up (United States)United States
CloudFactory Data extraction and processingUnited Kingdom
Confluent Cloud infrastructure service providerUnited States
Datadog Cloud monitoring service providerUnited States
Fivetran Cloud infrastructure services providerUnited States
Google Cloud Platform Cloud infrastructure service providerUnited States
Infosys Technology consulting providerIndia
Mailgun Technologies Transactional email processingUnited States
Microsoft Azure Cloud infrastructure service providerUnited States
Mixpanel Platform instrumentationUnited States
OpenAI AIConversational artificial intelligence servicesUnited States
Snowflake Cloud infrastructure service providerUnited States
Stripe Online payment processingUnited States
Sumo Logic Cloud monitoring service providerUnited States
Superchoice Payroll processing (Australia)Australia
Tink Bank feed aggregator (UK)United Kingdom
Twilio Inc cloud communications providerUnited States
Yodlee Bank feed aggregator (US)United States

Web TechnologiesCSV of Xero's web technologies · Atom feed of Xero's web technologies

Xero's homepage made 133 requests to 14 domains, 8 services controlled by another company, and 1 domain not identified.

Tag managers (1): Google CloudMarketing automation (1): usually detected as Marketing automation: AdobeCookie compliance (1): OneTrustOther (5): SEO: Hunch Manifest Inc dba Schema App, InLinks Optimization LTD; Feature management: LaunchDarkly; Payment processors: Stripe; reviewed as RUM: New Relic

8 third parties by category: Tag managers 1Marketing automation 1Cookie compliance 1Other 5

Third parties 8 · 55 requests
New Relic newrelic.com, nr-data.net 12% of the page's requests 16
OneTrust OneTrust 9% of the page's requests 12
Adobesubprocessor demdex.net, omtrdc.net, everesttech.net 6% of the page's requests 8
Hunch Manifest Inc dba Schema App Schema App 5% of the page's requests 6
Stripesubprocessor Stripe 3 5% of the page's requests 6
LaunchDarkly LaunchDarkly 3% of the page's requests 4
InLinks Optimization LTD InLinks 2% of the page's requests 2
Google Cloudsubprocessor Google Tag Manager <1% of the page's requests 1
Unknown 1 · 4 requests

techlab-cdn.com

First party 1 · 74 requests
Xero Adobe Audience Manager Adobe Experience Platform Identity Service Akamai Akamai Bot Manager Amazon S3 Amazon Web Services New Relic Next.js 16.4.2 Open Graph Priority Hints React Turbopack Webpack styled-components 6.1.18 56% of the page's requests 74

3 tracked companies loaded by the homepage are not in Xero's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (41)CSV of the companies listing Xero · Atom feed of the companies listing Xero

41 companies
  • 1000minds 1000minds.com Accounting software; Finance and payments
  • Appamondo appamondo.com Finance and accounting software
  • AspirePro aspirepro.io Invoice synchronization, when an organization connects Xero
  • BrightLocal brightlocal.com Company financial management and reporting
  • Buffer buffer.com
  • Couchdrop couchdrop.io
  • Cradle cradle.io Accounting
  • Crowdin crowdin.com Corporate billing system
  • Data Dwell datadwell.com Accounting and financial data processing (via AWS US servers)
  • Data Zoo datazoo.com Accounting Software
  • Digistorm AU digistorm.com Accounting; Internal Business Operations
  • Edgescan edgescan.com
  • Fathom Analytics usefathom.com Accounting/compliance
  • Filestack filestack.com ● Business contact information; ● Invoicing
  • Flywire flywire.com Accounting
  • FrankieOne frankieone.com General accounting, payroll processing and employee compensation management
  • Frill frill.co Accounting
  • GaggleAMP gaggleamp.com Software we use for finance and accounting functions
  • Hack The Box hackthebox.com Billing & Accounting
  • Humanforce humanforce.com - Processing Purpose: Financial System - Type of Data: No personal data outside of billing contacts, used for billing UK customers. - Processing duration: For the duration of the agreement, unless otherwise mutually agreed. - Modules Applicable: WFM, HR, Talent, Benefits.; Finance and payments
  • IDEXX idexx.com Cloud based accounting services
  • Jatheon jatheon.com Cloud-based accounting and financial management
  • JobAdder jobadder.com Accounting and billing services
  • Kudosity kudosity.com Accounting software
  • Kyckr kyckr.com HRMS
  • Minter.io minter.io Accounting
  • Modica Group modicagroup.com Cloud-Based Accounting
  • Panintelligence panintelligence.com Xero is Panintelligence’s accounting software
  • Postcall postcall.io
  • Sendmarc sendmarc.com Accounting software; Finance
  • SendSafely explore.sendsafely.com Invoicing & Online Bookkeeping
  • Signable signable.co.uk Accounting Software
  • Speechmatics speechmatics.com Accounting system
  • SquaredUp squaredup.com Financial
  • streamGo streamgo.events
  • Symbe symbe.co Finance and payments
  • SyncMatters syncmatters.com Corporate financial system.
  • Telnyx telnyx.com Accounting software used for managing company's financial data; personal data processed could include employee payroll information, vendor payment data, and other financial data.
  • UpGuard upguard.com Invoicing
  • Ziflow ziflow.com Finance and payments; Payments processing
  • Zyte zyte.com Invoicing tool

Service statusCSV of Xero's status page incidents · Atom feed of Xero's status page incidents

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: 1 incident (1 minor)Aug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: 1 incident (1 minor)Aug 29: no incident reportedAug 30: 2 incidents (2 major)Aug 31: no incident reportedSep 1: 1 incident (1 minor)Sep 2: 1 incident (1 critical)Sep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: 3 incidents (1 major, 2 minor)Sep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: 1 incident (1 major)Sep 14: 1 incident (1 minor)Sep 15: 1 incident (1 major)Sep 16: 1 incident (1 major)Sep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: 1 incident (1 minor)Sep 24: 1 incident (1 no impact stated)Sep 25: no incident reportedSep 26: 1 incident (1 no impact stated)Sep 27: no incident reportedSep 28: 2 incidents (1 critical, 1 major)Sep 29: 2 incidents (2 minor)Sep 30: no incident reportedOct 1: 1 incident (1 minor)Oct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: 1 incident (1 minor)Oct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: 1 incident (1 minor)Oct 14: 1 incident (1 major)Oct 15: 1 incident (1 minor)Oct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: 1 incident (1 minor)Oct 27: no incident reportedOct 28: 1 incident (1 critical)Oct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: 1 incident (1 minor)Nov 10: 1 incident (1 major)Nov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 29 incidents in 90 days
  • 12 major or critical
  • 2 h 27 min typical time to resolve
  • 6 h 23 min longest major
BeganIncidentImpactLasted
Global: Xero Partner Hub - Some slowness or unable to access pages in Partner Hubmajor1 h 7 min
UK: HMRC connected services - MTD IT and MTD VATminor14 h 32 min
Global: Xero - customers are experiencing issues across Xerocritical1 h
Global: Xero - some customers may be experiencing intermittent errors in Xero.minor2 h 23 min
Global: Subscriptions - some customers are unable to purchase and management subscriptionsminor36 min
Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.major25 min
Global: Xero Partner Hub - Some slowness or unable to access pages in Partner Hubminor—
Global: Xero Partner Hub - Some slowness or unable to access pages in Partner Hubminor—

Incidents per month

0 8 16 Dec 2025: 5 incidents (3 major, 1 minor, 1 no impact stated) · typical time to resolve 46 min Jan 2026: 4 incidents (3 major, 1 minor) · typical time to resolve 2 h 30 min Feb 2026: 5 incidents (1 major, 3 minor, 1 no impact stated) · typical time to resolve 10 h 53 min Mar 2026: 2 incidents (1 major, 1 no impact stated) · typical time to resolve 16 min Apr 2026: 7 incidents (1 major, 3 minor, 3 no impact stated) · typical time to resolve 29 min May 2026: 8 incidents (3 major, 4 minor, 1 no impact stated) · typical time to resolve 31 min Jun 2026: 11 incidents (2 major, 6 minor, 3 no impact stated) · typical time to resolve 1 h 5 min Jul 2026: 8 incidents (1 major, 6 minor, 1 no impact stated) · typical time to resolve 1 h 20 min Aug 2026: 4 incidents (2 major, 2 minor) · typical time to resolve 2 h 18 min Sep 2026: 16 incidents (2 critical, 5 major, 7 minor, 2 no impact stated) · typical time to resolve 3 h 48 min Oct 2026: 7 incidents (1 critical, 1 major, 5 minor) · typical time to resolve 1 h Nov 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 14 h 32 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidentsBar
Xero Platform and Settings4
Tax Reporting - UK VAT & MTD3
US Payroll, powered by Gusto3
AU Payroll1
Analytics powered by Syft1
Contacts1
Invoicing, Bills & Quotes1
Tax Reporting - BAS, TPAR1

As Xero's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Xero's subprocessorsCSV of incidents reported by vendors Xero lists · Atom feed of incidents reported by vendors Xero lists

268 reported incidents in the last 30 days, by 10 of the vendors Xero lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Xero was involved.

DateCompanyIncidentImpactLasted
SnowflakeINC20000347 minor32 min
TwilioMMS Delivery Failures from Twilio to GCI United States minor3 min
TwilioSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
TwilioSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
TwilioSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
TwilioSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
OpenAIUnable to start new Workspace Agent runs critical9 h 42 min
TwilioMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
TwilioVoice Call Failures in JP1 minor3 h 51 min
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
TwilioIssue resolved minor1 h 43 min
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
Sumo LogicProblem with Cloud SIEM Processing in North America 2 (US2) minor22 min
TwilioGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
TwilioWhatsApp Business API Message Send Failures minor16 h 29 min
Sumo LogicProblem with Cloud SIEM Processing in North America 2 (US2) minor2 h 44 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
TwilioVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min

And 243 more. All of them: CSV · Who is around them.

ChangesCSV of Xero's changes · Atom feed of Xero's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Xero's site

Xero transparency rating

It updates with the rating.

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