Third Party Index

Xero

xero.com

Transparency

Strong

Breakdown
Subprocessor list30 / 30
Processing locations8 / 8
Purposes7 / 7
Data processing addendum12 / 12
Trust centernot found0 / 8
Privacy policy6 / 6
security.txtnot found0 / 6
Security page5 / 5
Status page5 / 5
Vulnerability disclosurenot found0 / 5
Pages still reachable8 / 8
Total81 / 100

Only documents we can retrieve count: a page behind a login or a broken link scores nothing.

Badge

Xero transparency rating

For Xero's own site; it updates with the rating.

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Documents

DocumentVerifiedChangedEvidence
Subprocessor list snapshot
Data processing addendum snapshot
Privacy policy snapshot
Terms snapshot
Security page snapshot
Status page statuspage snapshot

Subprocessors

21 third parties. CSV · Atom

NamePurposeLocationListed since
Adobe Electronic signing service providerUnited States
Amazon Web Services Cloud infrastructure service providerUnited States
Anthropic Conversational artificial intelligence servicesUnited States
Avalara United States, Sales tax look-up (United States)United States
CloudFactory Data extraction and processingUnited Kingdom
Confluent Cloud infrastructure service providerUnited States
Datadog Cloud monitoring service providerUnited States
Fivetran Cloud infrastructure services providerUnited States
Google Cloud Platform Cloud infrastructure service providerUnited States
Infosys Technology consulting providerIndia
Mailgun Technologies Transactional email processingUnited States
Microsoft Azure Cloud infrastructure service providerUnited States
Mixpanel Platform instrumentationUnited States
OpenAI Conversational artificial intelligence servicesUnited States
Snowflake Cloud infrastructure service providerUnited States
Stripe Online payment processingUnited States
Sumo Logic Cloud monitoring service providerUnited States
Superchoice Payroll processing (Australia)Australia
Tink Bank feed aggregator (UK)United Kingdom
Twilio Inc cloud communications providerUnited States
Yodlee Bank feed aggregator (US)United States

Listed as a subprocessor by (11)

Purposes as each company states them.

Service status

BeganIncidentImpactLasted
Global : Xero apps unavailable on Apple App Storenone2 h 10 min
Global: Invoicing/Contacts and Payroll - Brief latency in some areas on Xeronone—
UK: HMRC connected services (Corporate Tax, Personal Tax, Partnership Tax, MTD IT and MTD VAT)minor47 h 36 min
Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Centralmajor6 h 23 min
Global: Syft Native Budget and Cashflow Manager - Error when accessing Native Budget and Cashflow Managermajor15 min
UK: Delay with processing HMRC connected services (CIS, Corporate Tax, Personal Tax, Partnership Tax, Payroll)minor22 h 35 min

As Xero's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.