Labs / Time machine / BrightLocal
BrightLocal
The subprocessor list as we last read it, on Nov 11, 2026.
Dates are when we read the list (UTC), not when BrightLocal changed it. Between two readings we don't know what it said.
tall: list changed · medium: document changed · short: read, no change · x: check failed · dotted: change dates only. Tap a tick or use the date box.
We record change dates, not every check, before Oct 11, 2026.
We have published no changes to this vendor's list; our first reading was Sep 22, 2026.
Read Nov 11, 2026 · 48 companies named as a subprocessor, in 50 entries · stored document
| Name | Purpose | Location | First read |
|---|---|---|---|
| Agorapulse | Social media management | France | |
| Amazon Web Services (AWS) | Cloud Platform | Dublin, Ireland | |
| Anthropic Claude AI | AI integrations available on customer account | USA | |
| Ask Nicely | Customer NPS feedback | USA | |
| Atlassian | Collaboration and project management | Dublin, Ireland | |
| Avalara | Tax management for customer payments | USA | |
| Awesome Screenshot | Taking screenshots and screencasts | USA | |
| Bitly | URL shortening service | USA | |
| Braintree | PCI compliant processor for customer payments | USA | |
| Canny | A feature voting and changelog tool | USA | |
| ChartMogul | Analytics platform, providing information about subscription lifecycle, MMR, churn etc. | Frankfurt, Germany | |
| ChatBot | Pre-sales live chat | USA | |
| Chili Piper | Lead scheduling, pipeline management, custom deal management | USA | |
| Cloudflare | Performance and security platform | Data may be held in the USA or Europe. | |
| CloudTalk | International calling and recording platform | Frankfurt, Germany | |
| CookieBot | Cookie bar management tool | USA | |
| Crazy Egg | Understanding customer usage – snapshots, screenshots, and recordings | USA | |
| Debounce | Email validation service | Germany | |
| Digital Ocean | Colocation (SaaS application) & hosting (corporate website) providers. | Corporate site (USA) and VPN servers (US, UK and Singapore). | |
| Dovetail.AI | AI integrations available on customer account | USA | |
| DropBox Sign | Contract signing and management | USA | |
| FullView | Screen recording user journeys for troubleshooting and customer support | Germany, Frankfurt | |
| Gong.io | Video calls, transcribing | USA | |
| Google Analytics | Analytics help us understand how customers interact with the BrightLocal website. | USA | |
| Google Workspace AI | Email provision for brightlocal.com. Office applications and file storage, and use of Google Gemini | Dublin, Ireland | |
| HubSpot | Marketing CRM platform | Frankfurt, Germany | |
| Learnworlds | Learning platform, powers BrightLocal Academy | Frankfurt, Germany | |
| Mailchimp | Marketing automation and email marketing platform | USA | |
| Mailgun | Email sending services | USA | |
| Open AI AI | AI provider | USA | |
| PayPal | PCI compliant processor for customer payments | USA | |
| Planhat | CRM and customer success platforms | ||
| Postmark | Email sending services | USA | |
| Profitwell | Churn and delinquent payment management | USA | |
| RapidSwitch | Colocation (SaaS application) & hosting (corporate website) providers. | UK | |
| Recruitee | Recruitment system | AWS – Dublin; Google – Germany | |
| Sharesale | Affiliate management platform | USA | |
| Simplecast | Podcasts | USA | |
| Streamyard | Streaming | USA | |
| Survey Monkey | Website and platform surveys + customer and market research. Used for both marketing and product purposes | USA | |
| TicketTailor | Ticket and payment site | Dublin, Ireland | |
| Twillio | SMS sending service | USA | |
| Typeform | Customer Service contact-us form | USA | |
| UltimateAI | AI driven chatbox feature for Zendesk | Frankfurt, Germany | |
| Userpilot | Software to provide in-app messaging | EU | |
| Xero | Company financial management and reporting | USA + New Zealand | |
| Zapier | Automated workflows and service connections | USA | |
| Zendesk | Customer support/ticket management | USA | |
| Zoho | Email provision for brightlocal.ph | Dublin, Ireland | |
| Zoom | Video conferencing platform | USA |
Built from the changes we published; changes we recorded without an alert (parser fixes, entries approved after review) don't appear. Where we later improved how we read a list, an earlier list may look different from the vendor's page at the time.
Gaps in our readings
No gaps since Oct 11, 2026.
All readings (33)
History starts Sep 22, 2026. Dates are UTC. Data CC BY 4.0. Shown as stored when this page was built.