Khoros

We have published no changes to this vendor's list; our first reading was Oct 26, 2026.
Read Nov 11, 2026 · 35 companies named as a subprocessor, in 37 entries · stored document

Name	Purpose	Location	First read
Airship	Mobile push notifications which might contain PII	Customer: Worldwide; Data Hosting: USA, EU	Oct 26, 2026
Akamai Technologies	Content delivery network	Customer: Worldwide; Data Hosting: Worldwide (location list at: https://www.akamai.com/us/en/locations.jsp)	Oct 26, 2026
Akismet	Spam detection	Customer: Worldwide; Data Hosting: USA and Australia	Oct 26, 2026
Atlassian (Jira)	Product support tool for Professional Services issue tracking and project management	Customer: Worldwide; Data Hosting: USA	Oct 26, 2026
Auth0	User authentication	Customer: Worldwide; Data Hosting: Germany	Oct 26, 2026
AWS Australia	Cloud hosting	Customer: APAC Customers*; Customer: APAC** Customers; Data Hosting: Australia	Oct 26, 2026
AWS EU West 1	Cloud hosting	Customer: Worldwide; Data Hosting: Amsterdam, Germany, and Luxembourg	Oct 26, 2026
AWS Ireland	Cloud hosting	Customer: EMEA Customers; Customer: EMEA Customers*; Customer: Worldwide; Data Hosting: Ireland	Oct 26, 2026
AWS USA	Cloud hosting	Customer: EMEA/APAC Customers solely for authentication data*; Customer: USA and Canada Customers; Customer: USA, Canada, and APAC** Customers; Customer: Worldwide; Data Hosting: USA	Oct 26, 2026
Box	File storage for Customers using the “File Preview Feature”	Customer: Worldwide; Data Hosting: USA	Oct 26, 2026
Brightcove	Video playback and storage	Customer: Worldwide; Data Hosting: USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden	Oct 26, 2026
Clarotest Consulting Lab S.R.L.	Some access to customer data as part of outage mitigation	Customer: Worldwide; Data Hosting: Argentina	Oct 26, 2026
Cloud Elements	API integration platform for CRM	Customer: Worldwide; Data Hosting: USA and Ireland	Oct 26, 2026
Cloudflare	Web firewall and CDN	Customer: Worldwide; Data Hosting: Worldwide	Oct 26, 2026
Crossover Markets, LLC	Recruiting, HR services	Customer: Worldwide; Data Hosting: USA	Oct 26, 2026
Customer.io	CRM	Customer: Worldwide; Data Hosting: USA	Oct 26, 2026
Domo	Business intelligence and data visualization tool	Customer: Worldwide; Data Hosting: USA	Oct 26, 2026
ESW Operations, LLC	Customer support platform	Customer: Worldwide; Data Hosting: EU	Oct 26, 2026
ETI	Migrations	Customer: Worldwide; Data Hosting: Bulgaria, Italy, and UK	Oct 26, 2026
Fastly	Content delivery network	Customer: Worldwide; Data Hosting: Worldwide (location list at: https://www.fastly.com/network-map)	Oct 26, 2026
Google Ads (and analytics)	Advertising	Customer: Worldwide; Data Hosting: USA	Oct 26, 2026
Google LLC	Email and document management	Customer: Worldwide; Data Hosting: USA/EU	Oct 26, 2026
Litmos	Learning management system used to host product training content	Customer: Worldwide; Data Hosting: USA	Oct 26, 2026
MongoDB	Database management	Customer: Worldwide; Data Hosting: Belgium	Oct 26, 2026
Pendo	In-app help, guidance, and announcements	Customer: Worldwide; Data Hosting: USA	Oct 26, 2026
Read AI, Inc.	Meeting assistant, used for recording, taking notes and summarizing meetings	Customer: Worldwide; Data Hosting: USA	Oct 26, 2026
Salesforce	Customer relationship management	Customer: Worldwide; Data Hosting: USA	Oct 26, 2026
SendGrid (Twilio)	Email provider; Email service provider used to send emails; Email services provider used to send emails	Customer: Worldwide; Data Hosting: USA; Data Hosting: USA, UK, India, and Japan	Oct 26, 2026
Sentry.io	Error reporting	Customer: Worldwide; Data Hosting: USA	Oct 26, 2026
Sumo Logic	Log collection and storage	Customer: APAC Customers; Customer: USA, Canada, and EMEA Customers; Customer: Worldwide; Data Hosting: Australia; Data Hosting: USA	Oct 26, 2026
Sunshine Conversations	Extends conversational capabilities	Customer: Worldwide; Data Hosting: USA and EU	Oct 26, 2026
Talkwalker	Deep listening services for select Strategic Services Customers	Customer: Worldwide; Data Hosting: EU (Germany)	Oct 26, 2026
Twilio	Provides programmable communication products and services, primarily in the form of APIs	Customer: Worldwide; Data Hosting: USA	Oct 26, 2026
Vertex AI (Google Cloud) AI	Provides advanced machine learning to enhance Khoros Bot and Agent Assist functionality, including large language models (LLMs)	Customer: APAC Customers; Customer: EMEA Customers; Customer: US and Canada Customers; Data Hosting: Australia; Data Hosting: UK; Data Hosting: USA (Oregon)	Oct 26, 2026
VoiceFlow, Inc.	Support Chatbot	Customer: Worldwide; Data Hosting: Canada	Oct 26, 2026
Workato	System integration	Customer: Worldwide; Data Hosting: USA	Oct 26, 2026
Zencoder (Brightcove)	Video transcoding; Although it does not handle PII, it may have access to unreleased marketing assets	Customer: Worldwide; Data Hosting: USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden	Oct 26, 2026

Built from the changes we published; changes we recorded without an alert (parser fixes, entries approved after review) don't appear. Where we later improved how we read a list, an earlier list may look different from the vendor's page at the time.