Labs / Time machine / Sendbird
Sendbird
The subprocessor list as we last read it, on Nov 11, 2026.
Dates are when we read the list (UTC), not when Sendbird changed it. Between two readings we don't know what it said.
tall: list changed · medium: document changed · short: read, no change · x: check failed · dotted: change dates only. Tap a tick or use the date box.
We record change dates, not every check, before Oct 11, 2026.
We have published no changes to this vendor's list; our first reading was Sep 22, 2026.
Read Nov 11, 2026 · 43 companies named as a subprocessor · stored document
| Name | Purpose | Location | First read |
|---|---|---|---|
| Alta.AI | Internal AI sales engagement tool for inbound and outbound activities, integrated with CRM systems (e.g., Salesforce) | United States | |
| Amazon Web Services, Inc. | Used to run API services and main storage services | United States | |
| Anthropic (Claude API) AI | AI-assisted software development, debugging, and code review tool used internally by Sendbird engineering and support personnel. Customer Data is not used to train models; inputs and outputs may be retained by the provider for up to 30 days solely for abuse monitoring.; LLM provider for Sendbird's AI Agent product (customer-facing inference), powered by Anthropic's Claude API. Zero Data Retention (ZDR) applies: Anthropic does not retain any input or output data. | United States | |
| AssemblyAI AI | Speech-to-text processing service used to support Sendbird’s Voice AI Agent functionality | United States | |
| Atlassian Corporation Plc | Issue tracking, documentation, collaboration, service management, and AI-powered features (Rovo) for enterprise search, content summarization, and workflow assistance within Atlassian Cloud, used to support business operations | Australia | |
| Baseten AI | AI inference platform used to run open-source and custom language models that power Sendbird's AI Agent product | United States | |
| Cartesia | Speech-to-text (STT) and text-to-speech (TTS) services used to support Sendbird’s voice-based AI agent functionality | United States | |
| Centralize | Internal sales operations tool used to map customer organizations, identify stakeholders, and manage account relationships | United States | |
| Cerebras Systems, Inc. AI | Cloud-based AI inference infrastructure to support Sendbird’s AI agent features | United States and European Union | |
| Clay | Data enrichment platform with AI powered functionality | United States | |
| Cohere AI | Improves quality of RAG process in AI products by reranking API powered by Rerank models | Canada and United States | |
| CyberHaven | Data Loss Prevention (DLP) solution | United States | |
| Docusign | Electronic signatures provider | United States | |
| DocuSmart, Inc. (dba Lexion) | Contract management system | United States | |
| Drata | Compliance monitoring tool and Trust Center | United States | |
| Fireworks AI AI | AI inference platform used to run open-source language models that power specific Sendbird AI-powered features. Fireworks AI processes inference inputs solely to generate model outputs and does not use customer data to train or improve its own models. | United States | |
| FiveTran | Data pipeline platform | United States | |
| FriendliAI Corp. | LLM inference serving for Sendbird's internal AI features; hosts Sendbird's fine-tuned language models on dedicated endpoints | United States | |
| Functional Software, Inc. | Error monitoring software | United States | |
| Google, Inc. AI | Collaboration tools (e.g., Gmail, Drive, Meet), data warehouse (BigQuery), and LLM services (Gemini) used to support: 1) internal productivity and 2) AI development | United States | |
| Langfuse | Open Source LLM Engineering Platform for tracing, evaluation, prompt management, and metrics to debug and improve the LLM application | United States | |
| Leandata, Inc. | Lead routing platform | United States | |
| LiveKit | Real-time audio and video communication infrastructure used to support Sendbird's voice-based AI agent functionality | United States | |
| Looker Data Sciences, Inc. | Business intelligence platform | United States | |
| Marketo, Inc. | Marketing automation platform | United States | |
| MessageBird | SMS service provider | Netherlands | |
| Microsoft Azure (e.g., Azure OpenAI, Document Intelligence) AI | Used to power AI features like language model inference and document parsing | United States | |
| MongoDB, Inc. | Reranking API (Voyage AI, via MongoDB Atlas) used to reorder knowledge-base search results by relevance in Sendbird's AI Agent RAG pipeline | United States | |
| NHN Cloud | SMS service provider | South Korea | |
| OpenAI (Codex) AI | AI-assisted software development, debugging, and code review tool used internally by Sendbird engineering and support personnel. Customer Data is not used to train models; inputs and outputs may be retained by the provider for up to 30 days solely for abuse monitoring.; Provides processing of large language models via API to power Sendbird's AI Agent product. Zero Data Retention (ZDR) applies: OpenAI does not retain any input or output data. | United States | |
| Panther Labs Inc. | Security information and event management | United States | |
| Stripe, Inc. | Online payment processing | United States | |
| Supabase | Backend infrastructure used to support internal operational tooling and analytics workflows | United States | |
| Telnyx | PSTN/SIP routing provider to enable voice capabilities for Sendbird AI Voice Agent | United States | |
| Twilio Inc. | Phone number, Voice, and Messaging (SMS, OTP) API provider | United States | |
| Twingate | Secure remote access to private resources using a Zero Trust, identity-based networking model | United States | |
| TypeSafe AI | Classification/decision-model API (Jev) used for intent classification and routing steps in Sendbird's AI Agent pipeline | United States | |
| Upstage Co., Ltd. | LLM inference provider used to generate responses for Sendbird's AI Agent | South Korea | |
| Vercel | Hosting platform used to operate internal developer tooling and productivity workflows | United States | |
| VESSL AI | Managed GPU compute platform used to fine-tune Sendbird's AI models; processes anonymized training data under Sendbird's instruction | South Korea | |
| Vonage | SMS service provider | United States | |
| Wispr Flow | AI voice dictation and transcription service | United States | |
| Zapier | Automate internal data workflows by facilitating the transfer and synchronization of datasets between Sendbird’s internal analytics systems and third-party marketing tools | United States |
Affiliates it names
| Name | Purpose | Location | First read |
|---|---|---|---|
| Sendbird Korea, Inc. | Sendbird subsidiary | South Korea |
Built from the changes we published; changes we recorded without an alert (parser fixes, entries approved after review) don't appear. Where we later improved how we read a list, an earlier list may look different from the vendor's page at the time.
Gaps in our readings
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All readings (34)
History starts Sep 22, 2026. Dates are UTC. Data CC BY 4.0. Shown as stored when this page was built.