Third Party Index

Upstream incidents

critical· Braze· · 6 h 51 min

Braze Support Services Outage

Listed as a subprocessor by 19 tracked vendors · 42 within 2 hops · In window: 2 of its subprocessors · In window: 1 vendor listing it (2 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Twilio · listed by 485 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Twilio ClickHouse · listed by 133 tracked vendors · incident: Intermittent Issues with the Support tab, Sep 16 10:16 UTC ClickHouse Amazon Web Services · listed by 1,552 tracked vendors Amazon Web Services Google Cloud · listed by 1,418 tracked vendors Google Cloud OpenAI · listed by 805 tracked vendors OpenAI Cloudflare · listed by 606 tracked vendors Cloudflare Anthropic · listed by 584 tracked vendors Anthropic Datadog · listed by 422 tracked vendors Datadog Snowflake · listed by 324 tracked vendors Snowflake Mailgun · listed by 244 tracked vendors Mailgun Databricks · listed by 90 tracked vendors Databricks Fastly · listed by 53 tracked vendors Fastly dbt Labs · listed by 48 tracked vendors dbt Labs Bird · listed by 40 tracked vendors Bird Braze · listed by 19 tracked vendors Braze Procore · listed by 0 tracked vendors · incident: Third party degradation impacting Procore Customer Support, Sep 16 09:33 UTC Procore GoCardless · listed by 6 tracked vendors GoCardless Lusha · listed by 6 tracked vendors Lusha You.com · listed by 5 tracked vendors You.com Kudoboard · listed by 2 tracked vendors Kudoboard Luma AI · listed by 2 tracked vendors Luma AI BitPay · listed by 1 tracked vendor BitPay Descript · listed by 1 tracked vendor Descript Employment Hero · listed by 1 tracked vendor Employment Hero Age of Learning · listed by 0 tracked vendors Age of Learning Blinq · listed by 0 tracked vendors Blinq CirrusMD · listed by 0 tracked vendors CirrusMD Dashlane · listed by 0 tracked vendors Dashlane Figure · listed by 0 tracked vendors Figure Kaltura · listed by 4 tracked vendors · incident: Access to Support portal, Sep 16 09:47 UTC Kaltura Slack · listed by 523 tracked vendors Slack Salesforce · listed by 506 tracked vendors Salesforce Redis · listed by 50 tracked vendors Redis Tableau · listed by 40 tracked vendors Tableau Adobe · listed by 35 tracked vendors Adobe ThoughtSpot · listed by 15 tracked vendors ThoughtSpot Speechmatics · listed by 13 tracked vendors Speechmatics Figma · listed by 12 tracked vendors Figma FastSpring · listed by 9 tracked vendors FastSpring Bitwarden · listed by 1 tracked vendor Bitwarden Data Zoo · listed by 1 tracked vendor Data Zoo Nectar HR · listed by 1 tracked vendor Nectar HR Quaderno · listed by 1 tracked vendor Quaderno Blackbaud · listed by 0 tracked vendors Blackbaud Command Alkon · listed by 0 tracked vendors Command Alkon Cradle · listed by 0 tracked vendors Cradle Harvey AI · listed by 0 tracked vendors Harvey AI Light · listed by 0 tracked vendors Light Lokalise · listed by 0 tracked vendors Lokalise + 1 more+ 5 more+ 3 more

Incidents starting 30 min before to 2 h after

Twilio subprocessor of Braze SMS Delivery Delays from Twilio to Airtel India ↗ minor +22 min 4 h 58 min
ClickHouse subprocessor of Braze Intermittent Issues with the Support tab ↗ minor +58 min 13 h 49 min
Procore lists Braze Third party degradation impacting Procore Customer Support ↗ minor +16 min 6 h 46 min
Kaltura lists Descript (2 hops) Access to Support portal ↗ minor +30 min 7 h 17 min

Incidents

minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 100 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 68 720 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 29 minor Supabase Edge Function Latency Sep 16 09:24 3 h 2 min 68 454 1minor Gong Gong CRM is currently affected by a service disruption at Salesforce Sep 16 09:24 12 h 40 min 97 509 2minor Ping Identity Customer Support Portal degraded performance Sep 16 09:20 4 h 41 min 6 53 1critical Braze Braze Support Services Outage Sep 16 09:17 6 h 51 min 19 42 1critical BigCommerce Contact Center System Outage Sep 16 09:15 6 h 27 min 1 minor UiPath Multiple Region- Uipath Customer Portal - Degraded Performance Sep 16 09:14 8 h 31 min 2 12 1major MongoDB Support Portal Outage Sep 16 09:06 6 h 24 min 232 1,457 8major Kaseya [KaseyaOne & Kaseya Store] Salesforce Global Service Disrution Impacting KaseyaOne and Kaseya Store Services Sep 16 09:06 6 h 14 min 2 3 minor Flexera Flexera Community- Service unavailable Sep 16 09:04 25 h 57 min 1 no impact stated Telesign Possible Delays in Service Response Sep 16 08:58 23 h 36 min 8 464 1minor Gearset Salesforce service disruption affecting multiple instances Sep 16 08:55 9 h 57 min 2 3 minor Instructure Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels. Sep 16 08:52 6 h 37 min 2 4 major Xero Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central Sep 16 08:49 6 h 23 min 32 107 major Lyyti Support services disruption Sep 16 08:44 4 h 18 min 1 1major Lovable Previews and builds failing to start Sep 16 08:42 25 min 1 major Bullhorn Salesforce Outage - Performance and Connection Issues Sep 16 08:42 11 h 30 min 2 3 minor Signicat Degraded performance - Signicat Dashboard Sep 16 08:36 2 h 3 min 1 minor Optimizely Delay of E-Mails Submitted via SMTP API Sep 16 08:33 23 min 5 14 minor Exact All products - Support portal unavailable (Global) Sep 16 08:28 21 h 23 min 1 2 minor Cursor Investigating service degradation Sep 16 08:03 39 min 10 29 1minor PagerDuty Issue Identified - Notification message Sep 16 07:59 11 min 36 234 minor Qualys AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869] Sep 16 07:39 16 min 6 21 major GitHub Degradation with Gemini 3.8 Flash Sep 16 07:20 10 h 27 min 210 1,188 2minor Supabase Auth Service Outage Sep 16 07:17 2 h 16 min 68 454 1minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru Sep 16 07:07 6 h 9 min 828 1,916 6no impact stated Tailscale Iru (formerly Kandji) device posture integration failure Sep 16 06:43 2 h 12 min 5 111 minor Scaleway [INSTANCE][FR-PAR-2] Outbound connectivity issues Sep 16 06:22 1 h 35 min 23 359 major Canonical "launchpad.net" is Down Sep 16 06:17 30 min 1 1,418 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Etisalat Egypt Sep 16 06:15 6 h 21 min 828 1,916 3major AfterShip Carrier bring is unstable - Start Time - 2026/09/16 05:53 UTC - End Time - 2026/09/17 05:32 UTC Sep 16 05:53 23 h 39 min 2 no impact stated Bandwidth Bandwidth Local Market Impairment - 920 - New Haven, CT Sep 16 05:35 4 h 50 min 13 68 minor Telesign 2-Way service interruptions Colombia (CO) Sep 16 04:56 2 h 56 min 8 464 major Canonical "Landscape" is Down Sep 16 04:50 21 min 1 1,418 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Tigo Paraguay Sep 16 04:49 6 h 27 min 828 1,916 1minor Sinch Delivery Issue Paraguay - Tigo Sep 16 04:18 3 h 2 min 29 1,181 3no impact stated Bandwidth Bandwidth Local Market Impairment - 234 - Pittsburgh, PA Sep 16 04:16 10 h 54 min 13 68 minor Harness.io· OverOps IACM Module Registry timeouts Sep 16 04:13 12 h 31 min 3 36 minor Zoom Service Degradation Affecting Zoom Phone Outbound Calls in China Region Sep 16 04:00 35 min 186 1,021 minor Twilio· SendGrid· Segment SMS Delivery Failures from Twilio to Vivo Brazil Sep 16 03:32 6 h 12 min 828 1,916 4no impact stated Vercel Invoice Generation Paused Sep 16 03:21 — 172 811 minor Reducto Partial degradation of Parse for requests with embed_pdf_metadata Sep 16 02:59 — 10 146 minor Twilio· SendGrid· Segment MMS Delivery Delays from a Subset of Twilio Long Codes to Freedom and Rogers Wireless Canada Sep 16 02:43 4 h 50 min 828 1,916 4minor FingerprintPro Ingress endpoint degradations Sep 16 01:17 3 min 2 3 minor Qualys IN Platform 1: Qualys UI Login Impacted Intermittently [IM-12868] Sep 16 00:22 16 h 18 min 6 21 no impact stated New Relic Data Irregularities for EU Region Sep 16 00:14 1 min 92 401 1no impact stated People Data Labs Elevated API error rate Sep 16 00:00 — 10 31 major Confluent Multiple Confluent Cloud services are in a degraded state - All regions Sep 15 23:59 1 h 22 min 40 1,194 1

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