Third Party Index

Upstream incidents

major· Metronome· · 12 h 5 min

Invoice and line item data export tables delayed

Listed as a subprocessor by 12 tracked vendors · 111 within 2 hops · In window: 1 vendor listing it (2 within 2 hops)

Reporting vendor List it List one of those Metronome · listed by 12 tracked vendors Metronome AssemblyAI · listed by 51 tracked vendors · incident: Increased turnaround times for Async Universal-3 model, Sep 28 17:27 UTC AssemblyAI Perplexity AI · listed by 21 tracked vendors Perplexity AI Fly.io · listed by 12 tracked vendors Fly.io Speechmatics · listed by 11 tracked vendors Speechmatics Daytona · listed by 8 tracked vendors Daytona Replicate · listed by 6 tracked vendors Replicate Luma AI · listed by 2 tracked vendors Luma AI Posit · listed by 1 tracked vendor Posit Ceros · listed by 0 tracked vendors Ceros Nscale · listed by 0 tracked vendors Nscale SambaNova · listed by 0 tracked vendors SambaNova StackGuardian · listed by 0 tracked vendors StackGuardian Deepgram · listed by 66 tracked vendors · incident: Elevated latency on Flux STT (US), Sep 28 17:04 UTC Deepgram Atlassian · listed by 283 tracked vendors Atlassian Mailgun · listed by 218 tracked vendors Mailgun Zoom · listed by 162 tracked vendors Zoom Hyperdoc (a.k.a. Recall.ai) · listed by 47 tracked vendors Hyperdoc (a.k.a. Rec… Supabase · listed by 46 tracked vendors Supabase Vonage · listed by 40 tracked vendors Vonage Adobe · listed by 34 tracked vendors Adobe Apollo · listed by 28 tracked vendors Apollo LiveKit · listed by 28 tracked vendors LiveKit Sinch · listed by 24 tracked vendors Sinch nylas · listed by 24 tracked vendors nylas Notion · listed by 20 tracked vendors Notion Together AI · listed by 14 tracked vendors Together AI Pipedrive · listed by 12 tracked vendors Pipedrive Rev · listed by 12 tracked vendors Rev Figma · listed by 11 tracked vendors Figma Fireflies.AI · listed by 11 tracked vendors Fireflies.AI Notion · listed by 11 tracked vendors Notion ClickUp™ · listed by 10 tracked vendors ClickUp™ + 79 more

Incidents starting 30 min before to 2 h after

AssemblyAI lists Metronome Increased turnaround times for Async Universal-3 model ↗ minor +1 h 42 min 30 min
Deepgram lists Fly.io (2 hops) Elevated latency on Flux STT (US) ↗ minor +1 h 19 min 3 min

Incidents

major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 29 03:40 1 min 12 129 minor Baseten Metrics degradation in UI and API. **Inference not affected** Sep 29 01:07 21 min 50 1,047 minor Delinea Platform: Slow logins and login failures on Delinea Platform (EU, UK, SEA and AU) Sep 29 01:02 32 min 1 major Kentik Delays in NMS alert evaluation Sep 29 00:48 17 h 40 min 1 80 minor Worldpay INC0669055 - Alternative Payment Method (APM) - iDeal Sep 28 23:41 1 h 30 min 10 47 no impact stated Cube Dev ongoing Service Management Console UI seems to be down Sep 28 23:04 ongoing 3 54 no impact stated Ping Identity PingID iOS app crashes affecting authentications Sep 28 23:00 — 6 48 minor Sinch Delivery Issue Qatar - Ooredoo Qatar Sep 28 22:26 1 h 8 min 24 1,019 minor Unblocked Increased response latency Sep 28 22:24 40 min 1 32 minor Zoom Service Degradation Affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips. Sep 28 22:15 1 h 20 min 162 841 1major Redpanda Partial outage for customers signing into cloud.redpanda.com Sep 28 22:14 3 h 1 min 1 3 minor Worldpay INC0669022 - A third-party issue is causing an increase in transaction authorization failures on the Visa network Sep 28 22:06 8 h 21 min 10 47 minor Delinea ongoing Delinea Cloud Suite Mobile App Authenticator Issues Sep 28 21:35 ongoing 1 critical GitHub Copilot Code Review is unable to complete reviews Sep 28 21:16 51 min 184 1,039 1no impact stated Twilio· SendGrid· Segment Bulk Messaging API Errors Sep 28 21:12 1 min 721 1,617 3minor KnowBe4 Prevent and Protect Degraded Performance (US Instances) Sep 28 21:10 3 days 6 minor Amplitude We are actively investigating an incident in our data exports Sep 28 21:09 5 h 24 min 131 641 1minor Moveworks Intermittent Error Responses in the Moveworks Assistant on EmployeeWorks Web App Sep 28 20:33 4 h 49 min 2 202 1critical Xero US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero Sep 28 20:32 51 min 25 92 minor Cursor Investigating service degradation — Grok Bot Sep 28 20:23 13 min 8 24 minor Telesign Phone ID Sim Swap Service Alert - Canada Sep 28 20:04 42 h 44 min 7 407 no impact stated Formstack· Intellistack Formstack Sign authentication migration Sep 28 20:01 9 h 58 min 6 21 no impact stated Twilio· SendGrid· Segment Automated Alert: No Customer Impact Sep 28 19:50 1 h 53 min 721 1,617 4major Salesloft Drift users unable to see data once logged in the platform Sep 28 19:06 19 h 33 min 30 169 minor PlanetScale Branch creation delays in GCP europe-west-1 Sep 28 18:59 2 h 3 min 29 637 minor Salesloft Clari Availability Sep 28 18:56 1 h 45 min 30 169 minor Depot Elevated queue times for Sandboxes and Depot CI Jobs Sep 28 18:52 19 min 1 13 major Nutshell Database Issue Sep 28 18:49 7 h 14 min 1 2 major Sprinklr Email Publishing Failures in Prod 8 Sep 28 17:49 19 min 4 582 minor Deepgram Elevated Latency and Errors for Batch STT (US) Sep 28 17:40 12 min 66 1,123 2minor Middesk Texas SOS Portal Maintenance Sep 28 17:39 23 h 45 min 6 42 critical Grafana Grafana Access Issues Sep 28 17:32 1 h 49 min 54 696 minor AssemblyAI Increased turnaround times for Async Universal-3 model Sep 28 17:27 30 min 51 427 no impact stated Veracode PLatform Instability Sep 28 17:18 2 h 57 min 3 major Telnyx Errors for K2.6 Chat Completions (Voice AI not affected) Sep 28 17:09 11 min 15 192 minor Deepgram Elevated latency on Flux STT (US) Sep 28 17:04 3 min 66 1,123 3minor Telesign 2-Way service interruptions Austria (AT) Sep 28 16:56 9 h 4 min 7 407 major Cloudsmith Issues Pulling Docker Images Sep 28 16:55 33 min 1 2 minor Attio Workflow processing delayed Sep 28 16:43 4 h 4 min 24 136 minor Akamai Edge Delivery issues in Canada Sep 28 16:22 23 h 21 min 43 999 major Kaseya ConnectBooster - Intermittent Sync and Access issues Sep 28 16:18 7 h 21 min 2 3 major Pylon Inbound Email Delays for US Hosted Workspaces Sep 28 16:14 1 h 49 min 87 963 1minor Unbounce Delay in Leads Delivered to Mailchimp Sep 28 16:08 1 h 31 min 5 13 no impact stated TypeSafe AI Degradation in API Traffic Sep 28 16:07 — 6 182 1no impact stated Postmark Delayed Inbound Message Processing Sep 28 15:55 2 h 5 min 93 994 2major Metronome Invoice and line item data export tables delayed Sep 28 15:45 12 h 5 min 12 111 1minor ElevenLabs Increased latency for Speech to Text API requests Sep 28 15:42 1 h 11 min 80 1,312 2minor Gong Dialer - Degraded Performance Sep 28 15:34 1 h 15 min 87 437 1minor ESET Issue with logging in to hybrid EBA/MSP account Sep 28 15:23 41 h 48 min 1 2 no impact stated SendPulse Google Sheets authorization issues Sep 28 15:23 10 min 3 6

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