Labs / Time machine / Genesys
Genesys
The subprocessor list as we last read it, on Nov 12, 2026.
Dates are when we read the list (UTC), not when Genesys changed it. Between two readings we don't know what it said.
tall: list changed · medium: document changed · short: read, no change · x: check failed · dotted: change dates only. Tap a tick or use the date box.
We record change dates, not every check, before Oct 11, 2026.
We have published no changes to this vendor's list; our first reading was Sep 28, 2026.
Read Nov 12, 2026 · 43 companies named as a subprocessor · stored document
| Name | Location | First read |
|---|---|---|
| Akamai Technologies, Inc. | Worldwide* | |
| Amazon Web Services, Inc. | In region (data center region selected by customer) | |
| Amazon.com Inc., incl. Amazon Web Services | Europe**; India**; United States** | |
| Bandwidth, Inc. | USA | |
| Bird.com, Inc. (fka MessageBird) | EU (for all AWS regions in Europe, except Zurich), USA (for all other AWS regions). | |
| Branch of Genesys Cloud Services Inc. Middle East for Business Services | Saudi Arabia | |
| CA Technologies | USA | |
| CloudShare, Inc. | USA, Singapore, and the Netherlands | |
| CLX Communications | USA | |
| Credly, Inc. | USA | |
| Deepgram Inc. AI | For customers hosted in all other Genesys AWS regions, the corresponding Deepgram region is EU.; For customers hosted in the Canada, Mexico, Brazil & USA Genesys AWS regions, the corresponding Deepgram region is US.; For customers hosted in the Sydney (ap-southeast-2) Genesys AWS region, the corresponding Deepgram region is AU. | |
| Docebo NA, Inc. | USA | |
| Elasticsearch, Inc. | USA | |
| Eleven Labs Inc. AI | For customers hosted in Canada, Mexico, Brazil & USA Genesys AWS regions the corresponding Eleven Labs region is the USA.; For customers hosted in all other Genesys AWS regions the corresponding Eleven Labs region is the EU. | |
| Equinix, Inc. and Switch, Inc. | Australia**; Europe*; United States* | |
| Gainsight, Inc. | USA | |
| Google LLC | /articles/aws-regions-for-google-cloud-tts-and-stt-integrations/; https://cloud.google.com/about/locations/ | |
| Iconectiv LLC | USA | |
| Infobip | UK | |
| Infobip Communications Inc | USA | |
| Infosys | India; USA | |
| Intrado Life and Safety, Inc. | USA | |
| Itochu Techno-Solutions Corporation | Japan | |
| Kaleyra US Inc. (fka mGage) | USA | |
| Kryterion, Inc. | USA | |
| Lionbridge Technologies, Inc. (if enabled) | Worldwide* | |
| mGage LLC | USA | |
| Microsoft Corp. | In region (data center region selected by customer); Speech service regions for the Microsoft Azure Cognitive Services TTS and STT integrations; USA; https://datacenters.microsoft.com/globe/explore/ | |
| Microsoft Corp., incl. Azure | Europe*; Tied to customer geo-location.; United States* | |
| Miratech | Ukraine | |
| NETNUMBER INC | USA | |
| New Relic, Inc. | USA | |
| Okta Inc. | USA | |
| PT Genesys Cloud Services Indonesia | Indonesia | |
| QuickPivot Corporation | USA | |
| SalesForce.com, Inc. | USA | |
| ServiceNow, Inc. | USA | |
| Sinch America Inc. | USA; Canada; Germany; Australia | |
| Snowflake Inc. | In region (data center region selected by customer) | |
| Subsentio LLC | For customers in Canadian AWS regions processing takes place in Canada.; For customers in EU and UK AWS regions processing takes place in Ireland.; For customers in US AWS regions processing takes place in the US. | |
| Sumo Logic Inc. | Sumo Logic processing locations for Genesys AWS deployment regions. | |
| Twilio, Inc. (including Zipwhip) | USA; United States* | |
| Vonage Business Inc. | USA (for AWS regions Americas), Netherlands (for European AWS regions), Singapore (for AWS regions Asia Pacific). |
Affiliates it names
Built from the changes we published; changes we recorded without an alert (parser fixes, entries approved after review) don't appear. Where we later improved how we read a list, an earlier list may look different from the vendor's page at the time.
Gaps in our readings
No gaps since Oct 11, 2026.
All readings (34)
History starts Sep 28, 2026. Dates are UTC. Data CC BY 4.0. Shown as stored when this page was built.