Third Party Index

Upstream incidents

critical· Braze· · 6 h 51 min

Braze Support Services Outage

Listed as a subprocessor by 19 tracked vendors · 41 within 2 hops · In window: 2 of its subprocessors · In window: 1 vendor listing it (2 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Twilio · listed by 450 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Twilio ClickHouse · listed by 130 tracked vendors · incident: Intermittent Issues with the Support tab, Sep 16 10:16 UTC ClickHouse Amazon Web Services · listed by 1,435 tracked vendors Amazon Web Services Google Cloud · listed by 1,284 tracked vendors Google Cloud OpenAI · listed by 740 tracked vendors OpenAI Cloudflare · listed by 557 tracked vendors Cloudflare Anthropic · listed by 545 tracked vendors Anthropic Datadog · listed by 397 tracked vendors Datadog Snowflake · listed by 316 tracked vendors Snowflake Mailgun · listed by 231 tracked vendors Mailgun Databricks · listed by 87 tracked vendors Databricks Fastly · listed by 50 tracked vendors Fastly dbt Labs · listed by 46 tracked vendors dbt Labs Bird · listed by 34 tracked vendors Bird Braze · listed by 19 tracked vendors Braze Procore · listed by 0 tracked vendors · incident: Third party degradation impacting Procore Customer Support, Sep 16 09:33 UTC Procore Lusha · listed by 6 tracked vendors Lusha GoCardless · listed by 5 tracked vendors GoCardless You.com · listed by 5 tracked vendors You.com Kudoboard · listed by 2 tracked vendors Kudoboard Luma AI · listed by 2 tracked vendors Luma AI BitPay · listed by 1 tracked vendor BitPay Descript · listed by 1 tracked vendor Descript Employment Hero · listed by 1 tracked vendor Employment Hero Age of Learning · listed by 0 tracked vendors Age of Learning Blinq · listed by 0 tracked vendors Blinq CirrusMD · listed by 0 tracked vendors CirrusMD Dashlane · listed by 0 tracked vendors Dashlane Figure · listed by 0 tracked vendors Figure Kaltura · listed by 4 tracked vendors · incident: Access to Support portal, Sep 16 09:47 UTC Kaltura Salesforce · listed by 482 tracked vendors Salesforce Slack · listed by 476 tracked vendors Slack Redis · listed by 47 tracked vendors Redis Tableau · listed by 39 tracked vendors Tableau Adobe · listed by 34 tracked vendors Adobe ThoughtSpot · listed by 13 tracked vendors ThoughtSpot Speechmatics · listed by 12 tracked vendors Speechmatics Figma · listed by 11 tracked vendors Figma FastSpring · listed by 8 tracked vendors FastSpring Bitwarden · listed by 1 tracked vendor Bitwarden Data Zoo · listed by 1 tracked vendor Data Zoo Nectar HR · listed by 1 tracked vendor Nectar HR Quaderno · listed by 1 tracked vendor Quaderno Blackbaud · listed by 0 tracked vendors Blackbaud Command Alkon · listed by 0 tracked vendors Command Alkon Harvey AI · listed by 0 tracked vendors Harvey AI Light · listed by 0 tracked vendors Light Lokalise · listed by 0 tracked vendors Lokalise Nextiva · listed by 0 tracked vendors Nextiva + 1 more+ 5 more+ 2 more

Incidents starting 30 min before to 2 h after

Twilio subprocessor of Braze SMS Delivery Delays from Twilio to Airtel India ↗ minor +22 min 4 h 58 min
ClickHouse subprocessor of Braze Intermittent Issues with the Support tab ↗ minor +58 min 13 h 49 min
Procore lists Braze Third party degradation impacting Procore Customer Support ↗ minor +16 min 6 h 46 min
Kaltura lists Descript (2 hops) Access to Support portal ↗ minor +30 min 7 h 17 min

Incidents

minor Coveo [All Regions] Support portal Issues Sep 16 12:33 7 h 56 min 4 645 minor Formstack· Intellistack Salesforce Service Disruption Sep 16 12:33 5 h 44 min 6 21 minor Clerk Delays in webhook delivery Sep 16 12:31 1 h 7 min 32 154 minor Anaplan Platform Alerts Sep 16 12:24 17 min 3 16 no impact stated Resend High latency on General-API Sep 16 12:23 — 64 196 1minor Aiven Creation of new service nodes disrupted Sep 16 12:21 13 days 22 835 no impact stated Bullhorn Internal support platform Outage Sep 16 12:12 2 h 36 min 2 3 minor Luma AI Ray2 increased queue times Sep 16 12:00 13 h 2 47 major Salesloft Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze Sep 16 11:59 2 h 31 187 minor Intercom Issues with Fin for Salesforce Sep 16 11:51 5 h 27 min 341 1,384 4minor Lovable Builds failing for some users Sep 16 11:47 22 min 1 major Pitney Bowes UPS Service Disruption Observed for RateShipment. Sep 16 11:39 1 h 1 2 major Jamf Fulfillment services Sep 16 11:31 3 h 24 min 7 8 no impact stated Digicert DigiCert Alert - CertCentral and CIS Service Degraded Sep 16 11:24 1 h 19 min 2 3 minor Clever Clever's Support Team Delayed in Assisting Districts Sep 16 11:24 12 h 18 min 3 minor Rippling Issues accessing Rippling live chat and support email Sep 16 11:22 2 h 11 min 10 23 minor Conga Informational Notice – Salesforce Service Disruption Sep 16 11:08 25 h 36 min 9 497 1minor Signicat Degraded performance - VideoID Sep 16 11:08 15 min 1 no impact stated Apollo Salesforce Service Disruption Sep 16 11:00 — 29 156 1minor Akamai Case Ticketing Issue Sep 16 10:51 3 h 7 min 44 1,062 1minor Degreed Sitewide slowness - EU region Sep 16 10:50 49 min 1 3 major Nebius [us-central1] Object Storage is partially unavailable Sep 16 10:45 4 h 56 min 12 626 major Smartsheet Salesforce connector is experiencing intermittent issues Sep 16 10:36 10 h 26 min 10 12 no impact stated Gainsight Software Salesforce Service Disruption - Cascading impact on Gainsight CS functionality Sep 16 10:34 8 h 35 min 54 270 3minor Plain Degraded AI thread processing Sep 16 10:33 25 min 44 946 2major Canonical "Landscape" is Down Sep 16 10:27 15 min 1 1,284 minor ClickHouse Intermittent Issues with the Support tab Sep 16 10:16 13 h 49 min 130 1,313 4no impact stated New Relic Salesforce Service Disruption Sep 16 10:08 5 h 32 min 85 365 2minor InfluxData Query performance degradation in Azure Westeurope. Sep 16 10:08 6 h 48 min 2 495 minor Worldpay INC0652044 - We are aware of potential issues with a Third Party Sep 16 10:05 2 h 31 min 10 51 no impact stated Stripe Stripe Support Systems issue Sep 16 10:05 7 h 4 min 647 1,514 8no impact stated Stripe Elevated errors on Google Pay payments Sep 16 10:05 7 h 47 min 647 1,514 8major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 16 09:57 1 min 14 136 1minor Veryfi API performance impacted for some accounts Sep 16 09:55 16 min 2 30 major Qualtrics Salesforce Workflow Connection issues noticed in all Regions Sep 16 09:53 3 h 50 min 19 220 minor Sprout Social Meta Connection Issue Sep 16 09:49 34 h 32 min 6 13 1minor DigitalOcean Support Portal Service Disruption Sep 16 09:48 11 h 21 min 79 371 minor Kaltura Access to Support portal Sep 16 09:47 7 h 17 min 4 5 minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 29 138 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 766 1,756 29minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1minor WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 496 no impact stated Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 13 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 91 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 65 674 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 27

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