Third Party Index

Upstream incidents

critical· Braze· · 6 h 51 min

Braze Support Services Outage

Listed as a subprocessor by 19 tracked vendors · 42 within 2 hops · In window: 2 of its subprocessors · In window: 1 vendor listing it (2 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Twilio · listed by 480 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Twilio ClickHouse · listed by 132 tracked vendors · incident: Intermittent Issues with the Support tab, Sep 16 10:16 UTC ClickHouse Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud OpenAI · listed by 794 tracked vendors OpenAI Cloudflare · listed by 599 tracked vendors Cloudflare Anthropic · listed by 575 tracked vendors Anthropic Datadog · listed by 414 tracked vendors Datadog Snowflake · listed by 319 tracked vendors Snowflake Mailgun · listed by 242 tracked vendors Mailgun Databricks · listed by 88 tracked vendors Databricks Fastly · listed by 52 tracked vendors Fastly dbt Labs · listed by 47 tracked vendors dbt Labs Bird · listed by 38 tracked vendors Bird Braze · listed by 19 tracked vendors Braze Procore · listed by 0 tracked vendors · incident: Third party degradation impacting Procore Customer Support, Sep 16 09:33 UTC Procore GoCardless · listed by 6 tracked vendors GoCardless Lusha · listed by 6 tracked vendors Lusha You.com · listed by 5 tracked vendors You.com Kudoboard · listed by 2 tracked vendors Kudoboard Luma AI · listed by 2 tracked vendors Luma AI BitPay · listed by 1 tracked vendor BitPay Descript · listed by 1 tracked vendor Descript Employment Hero · listed by 1 tracked vendor Employment Hero Age of Learning · listed by 0 tracked vendors Age of Learning Blinq · listed by 0 tracked vendors Blinq CirrusMD · listed by 0 tracked vendors CirrusMD Dashlane · listed by 0 tracked vendors Dashlane Figure · listed by 0 tracked vendors Figure Kaltura · listed by 4 tracked vendors · incident: Access to Support portal, Sep 16 09:47 UTC Kaltura Slack · listed by 514 tracked vendors Slack Salesforce · listed by 500 tracked vendors Salesforce Redis · listed by 49 tracked vendors Redis Tableau · listed by 40 tracked vendors Tableau Adobe · listed by 34 tracked vendors Adobe ThoughtSpot · listed by 15 tracked vendors ThoughtSpot Speechmatics · listed by 13 tracked vendors Speechmatics Figma · listed by 12 tracked vendors Figma FastSpring · listed by 8 tracked vendors FastSpring Bitwarden · listed by 1 tracked vendor Bitwarden Data Zoo · listed by 1 tracked vendor Data Zoo Nectar HR · listed by 1 tracked vendor Nectar HR Quaderno · listed by 1 tracked vendor Quaderno Blackbaud · listed by 0 tracked vendors Blackbaud Command Alkon · listed by 0 tracked vendors Command Alkon Cradle · listed by 0 tracked vendors Cradle Harvey AI · listed by 0 tracked vendors Harvey AI Light · listed by 0 tracked vendors Light Lokalise · listed by 0 tracked vendors Lokalise + 1 more+ 5 more+ 3 more

Incidents starting 30 min before to 2 h after

Twilio subprocessor of Braze SMS Delivery Delays from Twilio to Airtel India ↗ minor +22 min 4 h 58 min
ClickHouse subprocessor of Braze Intermittent Issues with the Support tab ↗ minor +58 min 13 h 49 min
Procore lists Braze Third party degradation impacting Procore Customer Support ↗ minor +16 min 6 h 46 min
Kaltura lists Descript (2 hops) Access to Support portal ↗ minor +30 min 7 h 17 min

Incidents

minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to H3G United Kingdom Sep 17 09:43 6 h 37 min 815 1,881 4no impact stated FastSpring Custom Orders Unavailable Sep 17 09:35 2 h 26 min 8 17 minor Bullhorn Bullhorn Back Office - Unable to Send Onboarding Sep 17 09:33 15 min 2 3 no impact stated Brevo Security Incident - ClickFix Sep 17 09:32 — 21 28 minor Webflow [RESOLVED] Reports of issues authorizing MCP for sites within Client Workspaces Sep 17 09:30 41 min 16 28 minor Brevo Multiple Services are Impacted Sep 17 09:20 1 h 40 min 21 28 minor Twilio· SendGrid· Segment User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines Sep 17 09:14 7 h 14 min 815 1,881 4minor monday.com Partial UI functionality degradation Sep 17 09:11 1 h 54 min 18 53 minor Tavily Tavily website degraded performance Sep 17 08:40 38 min 6 89 minor Exact Exact Online - OOPS error when opening the overview Revenue Forecast in Subscriptions (NL/BE) Sep 17 08:31 22 h 27 min 1 2 major Automattic "Crowdsignal" is Down Sep 17 08:21 13 min 17 148 major Automattic "Crowdsignal" is Down Sep 17 08:09 2 min 17 148 minor Scaleway [CKPT] (fr-par) Some customers may have traces ingestion and query unavailability Sep 17 07:59 — 22 353 minor Kaseya VSA9 - Service Disruption - remotecarece3 Sep 17 07:33 2 h 1 min 2 3 no impact stated Hostinger· Hosting24 hPanel Accessibility Issues Sep 17 07:01 33 min 1 major Canonical "Landscape" is Down Sep 17 06:41 13 min 1 1,391 minor Fireworks Service Degradation for GLM 5.2 US Sep 17 06:41 12 min 54 1,375 no impact stated Composio Elevated errors on platform APIs Sep 17 06:40 16 min 9 22 minor Conga Investigating Issue Impacting Conga Platform - EU region Sep 17 06:04 6 h 37 min 9 516 major Pinecone [Serverless][AWS][us-west-2] 5xx errors on the readpath Sep 17 05:37 11 h 7 min 32 320 no impact stated Vercel Failures delivering Logs to Drains Sep 17 05:11 2 h 171 801 2minor ChargeBee API Service Degradation Sep 17 03:51 1 min 58 370 major Canonical "Landscape" is Down Sep 17 03:32 24 min 1 1,391 minor Genesys Elevated Error Rates - Americas (US-East) Sep 17 01:33 3 h 41 min 7 30 minor FingerprintPro Webhooks Degradation Sep 17 01:30 1 h 19 min 2 3 no impact stated Broadcom EMEA and NAM Email Quarantine Portal Login Issue Sep 17 01:21 30 h 29 min 2 major Retell AI Call service disruption Sep 17 01:15 19 min 7 67 minor Criteo Data Processing Delays - Reporting Tools Affected Sep 17 01:13 4 h 25 min 4 critical Bandwidth Bandwidth Local Market Impairment - 234 - Pittsburgh, PA Sep 17 01:11 13 h 20 min 12 66 1no impact stated Genesys Elevated Error Rates - APAC (Sydney) Sep 17 00:50 1 min 7 30 minor Dash0 Spans ingestion delay in AWS eu-west-1 region Sep 17 00:21 2 h 21 min 3 14 minor Notion· Notion Duplicate characters when editing with a Korean keyboard on iOS Sep 16 23:58 22 h 5 min 37 161 minor Bullhorn Bullhorn Back Office - Performance Issues Sep 16 23:57 2 h 50 min 2 3 no impact stated Stripe Elevated declines on Visa Sep 16 23:33 1 h 44 min 713 1,636 1minor Twilio· SendGrid· Segment MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States Sep 16 23:29 20 h 28 min 815 1,881 6minor Worldpay INC0652637 - Credit/Debit Network - Visa Sep 16 23:21 2 h 45 min 10 55 no impact stated Formassembly Salesforce Connector Authorization Issues Following Recent Salesforce Outage Sep 16 22:43 15 h 46 min 1 minor Workato Deployments and RLCM Performance Degradation Sep 16 21:50 9 h 9 min 66 713 major Discord Issue establishing voice call Sep 16 21:32 1 h 2 min 14 111 no impact stated Prismatic Elevated error rates in US-WEST-2 only Sep 16 21:18 1 min 6 20 minor Qualys US Platform 3: Delay in data processing to the UI and via API (IM-12872) Sep 16 20:24 44 h 44 min 6 21 critical AssemblyAI Outage on US Async Endpoint Sep 16 20:22 1 h 14 min 55 490 minor Langfuse OTEL ingestion queue delay over 10 minutes in US Sep 16 20:20 1 h 11 min 33 253 no impact stated Worldpay INC0652739 - Mastercard Debit (Maestro) - Transaction Authorizations Sep 16 20:00 — 10 55 major Automattic "Tumblr API (Tumblr)" is Down Sep 16 19:57 1 min 17 148 minor Kaseya Datto Endpoint Backup for PC - Cloud Siris 299242 - Degraded Cloud Operations Sep 16 19:39 43 h 17 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Smart Communications Philippines Sep 16 19:36 11 h 17 min 815 1,881 1no impact stated Discord API Errors Sep 16 19:03 24 min 14 111 minor Twilio· SendGrid· Segment SMS Delivery Receipt Delays from Twilio to Chunghwa Telecom Taiwan Sep 16 18:57 3 h 25 min 815 1,881 3major HeyGen Seedance Outage Sep 16 18:55 1 min 7 9

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