Totango
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | partial | 6 / 7 |
| Data processing addendum | 12 / 12 | |
| Trust center | not found | 0 / 8 |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | not found | 0 / 5 |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 75 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Totango's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/totango"><img src="https://thirdpartyindex.com/badge/totango.svg" alt="Totango transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/totango)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Subprocessor list | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
25 third parties, 1 affiliate. CSV · Atom
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services, Inc. | Cloud Service Provider | United States; United States, Germany, Ireland | |
| Auth0 | Authorization and authentication | United States | |
| Axiom | Logging management | United States | |
| Catalyst Software Corporation | United States | ||
| Cloudflare | Web application firewall | United States | |
| Databricks Inc. | Data analytics platform | United States | |
| Fivetran Inc. | ELT as a service platform | United States | |
| FullStory | Digital User Experience Cloud-based platform | United States | |
| Google Cloud | Cloud Service Provider | United States | |
| Intercom, Inc. | In-app services including product promotional banners, product walk-throughs, and support chat | United States | |
| Jasper AI, Inc. | AI writing tool | United States | |
| LOU Web Technologies | United States | ||
| Mixpanel | Product usage reporting | United States | |
| New Relic, Inc. | Connectivity monitoring, logging & analytics | United States | |
| OpenAI, L.L.C. | Large language model processing via APIs for customers using Totango's Account Summary features | United States | |
| pganalyze | DataBase efficiency | United States | |
| Salesforce Inc. | CRM Platform | United States | |
| Segment | Product usage reporting | United States | |
| SendGrid | Email Communication Cloud-based platform | United States | |
| Snowflake Inc. | Cloud computing-based data warehouse | United States | |
| Stripe | Billing & subscription management | United States | |
| TiDB Cloud | Cloud Database Provider | United States | |
| TurboPuffer | Vector DataBase | United States | |
| Vercel | Application Platform | United States | |
| Zendesk, Inc. | Cloud-based Customer Support Services | United States |
Listed as a subprocessor by (5)
Purposes as each company states them.
Drata drata.com [Drata] Totango (dba Catalyst Software) supports customer success management and analytics solutions, helping track user engagement, manage customer relationships, and optimize retention.
Everbridge everbridge.com Application usage statistics for customer
Meltwater meltwater.com Customer Success
Nextiva nextiva.com Customer onboarding and sentiment analysis
Parsec parsecgaming.com Customer Insight
Service status
0 incidents in the last 90 days
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Account and Segment Experiencing High Load Times | minor | 3 h 13 min evidence | |
| Totango Performance Issues | minor | 2 h 18 min evidence | |
| Application not loading | none | 5 h 22 min evidence |
As Totango's status page reports its own incidents (scheduled maintenance left out), read every few hours since .
Changes
None since tracking began.