Totango

totango.com

Totango declares 25 subprocessors, plus 1 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026. 12 tracked vendors name Totango as a subprocessor, including Drata, Everbridge and Meltwater.

Subprocessors CSV of Totango's subprocessors · Atom feed of Totango's subprocessors DORA draft CSV of Totango's subprocessors as declared by Totango what's this? · 

25 third parties, 1 affiliate.

NamePurposeLocationListed since
Amazon Web Services, Inc. Cloud Service ProviderUnited States; United States; Germany; Ireland
Auth0 Authorization and authenticationUnited States
Axiom Logging managementUnited States
Catalyst Software Corporation United States
Cloudflare Web application firewallUnited States
Databricks Inc. Data analytics platformUnited States
Fivetran Inc. ELT as a service platformUnited States
FullStory Digital User Experience Cloud-based platformUnited States
Google Cloud Cloud Service ProviderUnited States
Intercom, Inc. In-app services including product promotional banners, product walk-throughs, and support chatUnited States
Jasper AI, Inc. AI writing toolUnited States
LOU Web Technologies United States
Mixpanel Product usage reportingUnited States
New Relic, Inc. Connectivity monitoring, logging & analyticsUnited States
OpenAI, L.L.C. AILarge language model processing via APIs for customers using Totango's Account Summary featuresUnited States
pganalyze DataBase efficiencyUnited States
Salesforce Inc. CRM PlatformUnited States
Segment Product usage reportingUnited States
SendGrid Email Communication Cloud-based platformUnited States
Snowflake Inc. Cloud computing-based data warehouseUnited States
Stripe Billing & subscription managementUnited States
TiDB Cloud Cloud Database ProviderUnited States
TurboPuffer Vector DataBaseUnited States
Vercel Application PlatformUnited States
Zendesk, Inc. Cloud-based Customer Support ServicesUnited States
Totango affiliates (1)
NamePurposeLocationListed since
Totango Metrics Ltd. Israel

Web TechnologiesCSV of Totango's web technologies · Atom feed of Totango's web technologies

Totango's homepage made 80 requests to 30 domains, 10 services controlled by another company, and 3 domains not identified.

Analytics (5): Google Cloud, HubSpot, ZoomInfo, LinkedIn, UserGemsMarketing automation (1): GetVector, Inc.Cookie compliance (1): iubendaCDN (1): jsDelivrOther (2): JavaScript libraries: Webflow; Page builders: Finsweet

10 third parties by category: Analytics 5Marketing automation 1Cookie compliance 1CDN 1Other 2

Third parties 10 · 73 requests
Webflow Webflow 1.6.0 jQuery 3.5.1 20% of the page's requests 16
GetVector, Inc. Vector 14% of the page's requests 11
Google Cloudsubprocessor Google Analytics Google Font API Google Hosted Libraries Google Tag Manager 14% of the page's requests 11
HubSpot HubSpot HubSpot Analytics 11% of the page's requests 9
jsDelivr jsDelivr 9% of the page's requests 7
ZoomInfo Zoominfo 8% of the page's requests 6
iubenda iubenda 6% of the page's requests 5
LinkedIn Linkedin Insight Tag 5% of the page's requests 4
UserGems UserGems 4% of the page's requests 3
Finsweet Finsweet 1% of the page's requests 1
Unknown 3 · 5 requests

usbrowserspeed.comfastify-app-l7ngintg7a-pd.a.run.appug-webapp-public-production.s3.amazonaws.com

First party 1 · 2 requests
Totango Cloudflare HSTS HTTP/3 Linkedin Ads Open Graph 2% of the page's requests 2

6 tracked companies loaded by the homepage are not in Totango's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (12)CSV of the companies listing Totango · Atom feed of the companies listing Totango

12 companies
  • AHEAD ahead.com Customer Success Management
  • Drata drata.com [Drata] Totango (dba Catalyst Software) supports customer success management and analytics solutions, helping track user engagement, manage customer relationships, and optimize retention.
  • etailinsights etailinsights.com Customer and product support
  • EventUp Planner eventupplanner.com
  • Everbridge everbridge.com Application usage statistics for customer
  • Meltwater meltwater.com Customer Success
  • Nextiva nextiva.com Customer onboarding and sentiment analysis
  • Parsec parsecgaming.com Customer Insight
  • Repsly repsly.com Account Management Software
  • SightCall sightcall.com Communication to customers
  • Stormboard stormboard.com Customer Success Management
  • VisibleThread visiblethread.com

Service statusCSV of Totango's status page incidents · Atom feed of Totango's status page incidents

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 0 incidents in 90 days
  • 0 major or critical
BeganIncidentImpactLasted
Account and Segment Experiencing High Load Timesminor3 h 13 min
Totango Performance Issuesminor2 h 18 min

Incidents per month

0 2 4 Dec 2025: 1 incident (1 minor) · typical time to resolve 2 h 18 min Jan 2026: 0 incidents Feb 2026: 1 incident (1 minor) · typical time to resolve 3 h 13 min Mar 2026: 0 incidents Apr 2026: 0 incidents May 2026: 0 incidents Jun 2026: 0 incidents Jul 2026: 0 incidents Aug 2026: 0 incidents Sep 2026: 0 incidents Oct 2026: 0 incidents Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

As Totango's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Totango's subprocessorsCSV of incidents reported by vendors Totango lists · Atom feed of incidents reported by vendors Totango lists

269 reported incidents in the last 30 days, by 12 of the vendors Totango lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Totango was involved.

DateCompanyIncidentImpactLasted
SnowflakeINC20000347 minor32 min
SendGrid· SegmentMMS Delivery Failures from Twilio to GCI United States minor3 min
SendGrid· SegmentSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
SendGrid· SegmentSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
SendGrid· SegmentSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
SendGrid· SegmentSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
SendGrid· SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
OpenAIUnable to start new Workspace Agent runs criticalongoing
SendGrid· SegmentMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
SendGrid· SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
turbopufferDashboard Outage critical—
SendGrid· SegmentVoice Call Failures in JP1 minor3 h 51 min
SegmentOn Call Engineers are Investigating no impact statedongoing
SendGrid· SegmentSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
SendGrid· SegmentRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
SendGrid· SegmentIssue resolved minor1 h 43 min
VercelElevated Sandbox and Blob request latency and errors minor1 min
SendGrid· SegmentSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
SendGrid· SegmentGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
SendGrid· SegmentWhatsApp Business API Message Send Failures minor16 h 29 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
SendGrid· SegmentVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min

And 244 more. All of them: CSV · Who is around them.

ChangesCSV of Totango's changes · Atom feed of Totango's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Totango's site

Totango transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/totango"><img src="https://thirdpartyindex.com/badge/totango.svg" alt="Totango transparency rating on Third Party Index" height="20"></a>
[![Totango transparency rating on Third Party Index](https://thirdpartyindex.com/badge/totango.svg)](https://thirdpartyindex.com/vendors/totango)