Third Party Index

Upstream incidents

critical· Braze· · 6 h 51 min

Braze Support Services Outage

Listed as a subprocessor by 19 tracked vendors · 41 within 2 hops · In window: 2 of its subprocessors · In window: 1 vendor listing it (2 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Twilio · listed by 450 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Twilio ClickHouse · listed by 130 tracked vendors · incident: Intermittent Issues with the Support tab, Sep 16 10:16 UTC ClickHouse Amazon Web Services · listed by 1,435 tracked vendors Amazon Web Services Google Cloud · listed by 1,284 tracked vendors Google Cloud OpenAI · listed by 740 tracked vendors OpenAI Cloudflare · listed by 557 tracked vendors Cloudflare Anthropic · listed by 545 tracked vendors Anthropic Datadog · listed by 397 tracked vendors Datadog Snowflake · listed by 316 tracked vendors Snowflake Mailgun · listed by 231 tracked vendors Mailgun Databricks · listed by 87 tracked vendors Databricks Fastly · listed by 50 tracked vendors Fastly dbt Labs · listed by 46 tracked vendors dbt Labs Bird · listed by 34 tracked vendors Bird Braze · listed by 19 tracked vendors Braze Procore · listed by 0 tracked vendors · incident: Third party degradation impacting Procore Customer Support, Sep 16 09:33 UTC Procore Lusha · listed by 6 tracked vendors Lusha GoCardless · listed by 5 tracked vendors GoCardless You.com · listed by 5 tracked vendors You.com Kudoboard · listed by 2 tracked vendors Kudoboard Luma AI · listed by 2 tracked vendors Luma AI BitPay · listed by 1 tracked vendor BitPay Descript · listed by 1 tracked vendor Descript Employment Hero · listed by 1 tracked vendor Employment Hero Age of Learning · listed by 0 tracked vendors Age of Learning Blinq · listed by 0 tracked vendors Blinq CirrusMD · listed by 0 tracked vendors CirrusMD Dashlane · listed by 0 tracked vendors Dashlane Figure · listed by 0 tracked vendors Figure Kaltura · listed by 4 tracked vendors · incident: Access to Support portal, Sep 16 09:47 UTC Kaltura Salesforce · listed by 482 tracked vendors Salesforce Slack · listed by 476 tracked vendors Slack Redis · listed by 47 tracked vendors Redis Tableau · listed by 39 tracked vendors Tableau Adobe · listed by 34 tracked vendors Adobe ThoughtSpot · listed by 13 tracked vendors ThoughtSpot Speechmatics · listed by 12 tracked vendors Speechmatics Figma · listed by 11 tracked vendors Figma FastSpring · listed by 8 tracked vendors FastSpring Bitwarden · listed by 1 tracked vendor Bitwarden Data Zoo · listed by 1 tracked vendor Data Zoo Nectar HR · listed by 1 tracked vendor Nectar HR Quaderno · listed by 1 tracked vendor Quaderno Blackbaud · listed by 0 tracked vendors Blackbaud Command Alkon · listed by 0 tracked vendors Command Alkon Harvey AI · listed by 0 tracked vendors Harvey AI Light · listed by 0 tracked vendors Light Lokalise · listed by 0 tracked vendors Lokalise Nextiva · listed by 0 tracked vendors Nextiva + 1 more+ 5 more+ 2 more

Incidents starting 30 min before to 2 h after

Twilio subprocessor of Braze SMS Delivery Delays from Twilio to Airtel India ↗ minor +22 min 4 h 58 min
ClickHouse subprocessor of Braze Intermittent Issues with the Support tab ↗ minor +58 min 13 h 49 min
Procore lists Braze Third party degradation impacting Procore Customer Support ↗ minor +16 min 6 h 46 min
Kaltura lists Descript (2 hops) Access to Support portal ↗ minor +30 min 7 h 17 min

Incidents

major Modal Dashboard and sandbox outage Sep 16 18:29 14 min 43 462 minor Twilio· SendGrid· Segment Twilio Console Issue Sep 16 18:19 26 h 38 min 766 1,756 3minor Orb Dashboard loading errors for reporting-related surfaces Sep 16 18:09 21 h 53 min 15 200 minor Supabase Query slowness for projects running Postgres version 14 in us-east-1 and ap-northeast-2 Sep 16 17:53 2 h 42 min 57 408 critical KnowBe4 Console Login/Access Issue - (UK Instance) Sep 16 17:47 3 h 11 min 6 major Barracuda Networks XDR log processing for o365 and email protection is affected by an outage. Sep 16 17:42 3 h 15 min 1 13 minor Adapty Google Play pub-sub notifications problem Sep 16 17:32 23 min 1 major LeanData Bookit Partial Server Outage Sep 16 17:30 26 h 33 min 9 63 minor Moveworks Get Help options not appearing for greeting messages Sep 16 17:21 53 min 2 209 minor Signicat Incident on 3rd party service - ID-Porten and Data Verification source freg Sep 16 16:56 — 1 major Nebius [eu-west1] Metrics for resources in this region are partially unavailable Sep 16 16:52 1 h 28 min 12 626 1minor ZoomInfo Chorus - Call Recording Issues Sep 16 16:47 1 h 48 min 43 163 major Delinea Platform: Availability Failures and Degraded Performance Sep 16 16:37 1 h 55 min 1 minor Whatfix Investigating – Intermittent P2P Failures Sep 16 16:30 2 h 30 min 2 4 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Orange Democratic Republic of the Congo Sep 16 16:28 3 h 32 min 766 1,756 6major FastSpring Google Pay Disruption Sep 16 16:20 41 min 8 16 minor Worldpay INC0652454 - Google Pay - Transaction Authorisations Sep 16 16:19 1 h 16 min 10 51 1no impact stated Anthropic Issues with Google Play subscriptions Sep 16 16:18 32 min 545 1,730 6major Discord Google Pay Outage Sep 16 16:15 27 min 14 107 minor Airwallex US Google Pay outage Sep 16 16:14 29 min 3 20 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio Phone Numbers to Multibyte Hong Kong Sep 16 16:03 19 h 56 min 766 1,756 5minor Resend Increased latency in WebHooks Sep 16 15:58 5 min 64 196 minor RevenueCat Drop in Google Play Store pub-sub notifications Sep 16 15:55 1 h 49 min 10 13 minor agorapulse Listening Search Creation, Updates, and Sync on Keyword Searches Sep 16 15:51 3 h 2 min 1 2 minor Twilio· SendGrid· Segment MMS Delivery Delays from Twilio Long Codes to Rogers Wireless Canada Sep 16 15:44 35 h 34 min 766 1,756 6minor Worldpay INC0652468 - We are aware of potential issues with a Third Party Acquirer - iyzico Sep 16 15:35 8 h 1 min 10 51 1no impact stated UiPath Multiple Regions - Maestro - Action Center task creation failing Sep 16 15:24 4 h 16 min 2 11 major Coveo [All Regions] Platform login with Salesforce provider issues Sep 16 15:18 8 h 39 min 4 645 no impact stated Qualtrics Workflow execution delays in multiple regions Sep 16 15:00 — 19 220 minor IDnow [IDCheck.io/PVID/Check'n'Sign] Degraded Performance Sep 16 14:56 23 min 5 20 minor CircleCI· Vamp Customers may experience delays in UI updates Sep 16 14:55 4 h 34 min 8 44 minor Ping Identity PingOne for Enterprise dock and administration increasing errors Sep 16 14:46 8 h 19 min 6 48 minor Formassembly Salesforce Service Disruption Sep 16 14:45 5 h 10 min 1 minor Socure [SEV3] Batch processing delays on the dashboard Sep 16 14:36 13 min 3 15 minor PagerDuty Event Processing Delays Sep 16 14:35 32 min 36 223 major Cursor Investigating service degradation — Grok Bot Sep 16 14:27 6 h 30 min 8 25 minor Flare ongoing Paused ingestion of update events for lookalike domains Sep 16 14:00 ongoing 2 5 minor Vercel Missing Web Analytics and Speed Insights data Sep 16 14:00 — 155 733 4minor Worldpay INC0652327 - We are aware of potential issues with a Third-Party POS Terminal provider. Sep 16 13:58 54 min 10 51 no impact stated Scaleway [Instances] - not all resolvers updated with new subnet 78.232.0.0/21 Sep 16 13:52 — 19 330 minor Rapid7 Command Platform Dashboard Degradition Sep 16 13:51 32 min 8 27 minor Mindtickle Salesforce Sync Workflows Impacted Sep 16 13:33 3 h 28 min 3 4 minor Gong Gong Platform Outage - Multiple Pages Not Loading Sep 16 13:25 1 h 25 min 93 462 1major Elasticsearch Elastic Support Portal unavailable Sep 16 13:17 2 h 21 min 123 1,150 minor Kaseya Datto Endpoint Backup - UK Region - Intermittent Connectivity Degradation Sep 16 13:14 3 h 14 min 2 3 major Coveo [All Regions] Salesforce sources update Issues Sep 16 13:04 5 days 4 645 minor Netlify Elevated Image CDN Errors Sep 16 12:58 50 min 13 32 major Gorgias Customer sidebar search not working Sep 16 12:51 1 h 14 min 3 no impact stated Redpanda Scheduled Database Maintenance Sep 16 12:45 36 min 1 3 minor DevRev Platform Performance & Errors Sep 16 12:45 45 min 5 91

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