Third Party Index

Upstream incidents

minor· Aiven· · 13 days

Creation of new service nodes disrupted

Listed as a subprocessor by 22 tracked vendors · 879 within 2 hops · In window: 0 vendors listing it (11 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud Microsoft · listed by 739 tracked vendors Microsoft Stripe · listed by 713 tracked vendors Stripe Slack · listed by 514 tracked vendors Slack Salesforce · listed by 500 tracked vendors Salesforce Sentry · listed by 459 tracked vendors Sentry Zendesk · listed by 385 tracked vendors Zendesk Atlassian · listed by 301 tracked vendors Atlassian DigitalOcean · listed by 89 tracked vendors DigitalOcean Oracle · listed by 89 tracked vendors Oracle OVH · listed by 42 tracked vendors OVH incident.io · listed by 15 tracked vendors incident.io Qualified · listed by 12 tracked vendors Qualified Aiven · listed by 22 tracked vendors Aiven Zendesk · listed by 385 tracked vendors Zendesk Okta · listed by 278 tracked vendors Okta Mailgun · listed by 242 tracked vendors Mailgun DigitalOcean · listed by 89 tracked vendors DigitalOcean Calendly.com · listed by 53 tracked vendors Calendly.com Akamai · listed by 46 tracked vendors Akamai Adobe · listed by 34 tracked vendors Adobe Sinch · listed by 28 tracked vendors Sinch Vultr · listed by 14 tracked vendors Vultr Constant · listed by 4 tracked vendors Constant SOPHOS · listed by 4 tracked vendors SOPHOS Workable · listed by 2 tracked vendors Workable Abusix · listed by 1 tracked vendor Abusix SuprSend · listed by 1 tracked vendor SuprSend Intercom · listed by 364 tracked vendors · incident: Issues with Fin for Salesforce, Sep 16 11:51 UTC Intercom Elasticsearch · listed by 128 tracked vendors · incident: Elastic Support Portal unavailable, Sep 16 13:17 UTC Elasticsearch Gong · listed by 96 tracked vendors · incident: Gong Platform Outage - Multiple Pages Not Loading, Sep 16 13:25 UTC Gong Salesloft · listed by 32 tracked vendors · incident: Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze, Sep 16 11:59 UTC Salesloft Rapid7 · listed by 8 tracked vendors · incident: Command Platform Dashboard Degradition, Sep 16 13:51 UTC Rapid7 DevRev · listed by 5 tracked vendors · incident: Platform Performance & Errors, Sep 16 12:45 UTC DevRev Bullhorn · listed by 2 tracked vendors · incident: Internal support platform Outage, Sep 16 12:12 UTC Bullhorn Redpanda · listed by 2 tracked vendors · incident: Scheduled Database Maintenance, Sep 16 12:45 UTC Redpanda Genetec · listed by 0 tracked vendors · incident: Login issue affecting Genetec Cloud Products / Clearance - Global, Sep 16 12:23 UTC Genetec Kontent.ai · listed by 0 tracked vendors · incident: Investigating GraphQL Service Disruption, Sep 16 12:47 UTC Kontent.ai PowerSchool · listed by 0 tracked vendors · incident: Customer Central and PowerSchool Assistant - Intermittent Availability, Sep 16 12:24 UTC PowerSchool OpenAI · listed by 794 tracked vendors OpenAI Microsoft · listed by 739 tracked vendors Microsoft Cloudflare · listed by 599 tracked vendors Cloudflare Slack · listed by 514 tracked vendors Slack Salesforce · listed by 500 tracked vendors Salesforce Twilio · listed by 480 tracked vendors Twilio Sentry · listed by 459 tracked vendors Sentry Datadog · listed by 414 tracked vendors Datadog SendGrid · listed by 345 tracked vendors SendGrid + 1 more+ 8 more+ 837 more

Incidents starting 30 min before to 2 h after

Intercom lists Mailgun (2 hops) Issues with Fin for Salesforce ↗ minor −30 min 5 h 27 min
Salesloft lists Okta (2 hops) Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze ↗ major −22 min 2 h
Bullhorn lists DigitalOcean (2 hops) Internal support platform Outage ↗ no impact stated −9 min 2 h 36 min
Genetec lists Mailgun (2 hops) Login issue affecting Genetec Cloud Products / Clearance - Global ↗ critical +2 min 2 h 55 min
PowerSchool lists Okta, Mailgun (2 hops) Customer Central and PowerSchool Assistant - Intermittent Availability ↗ minor +3 min 6 h 59 min
DevRev lists Okta (2 hops) Platform Performance & Errors ↗ minor +24 min 45 min
Redpanda lists Zendesk (2 hops) Scheduled Database Maintenance ↗ no impact stated +24 min 36 min
Kontent.ai lists Okta (2 hops) Investigating GraphQL Service Disruption ↗ no impact stated +26 min 30 min
Elasticsearch lists Okta (2 hops) Elastic Support Portal unavailable ↗ major +56 min 2 h 21 min
Gong lists Mailgun (2 hops) Gong Platform Outage - Multiple Pages Not Loading ↗ minor +1 h 4 min 1 h 25 min
Rapid7 lists Okta (2 hops) Command Platform Dashboard Degradition ↗ minor +1 h 30 min 32 min

Incidents

minor Kaseya Datto Endpoint Backup - UK Region - Intermittent Connectivity Degradation Sep 16 13:14 3 h 14 min 2 3 major Coveo [All Regions] Salesforce sources update Issues Sep 16 13:04 5 days 4 670 minor Netlify Elevated Image CDN Errors Sep 16 12:58 50 min 13 32 major Gorgias Customer sidebar search not working Sep 16 12:51 1 h 14 min 3 no impact stated Redpanda Scheduled Database Maintenance Sep 16 12:45 36 min 2 4 minor DevRev Platform Performance & Errors Sep 16 12:45 45 min 5 98 minor Firmable User Management & Authentication: Delays in webhook delivery Sep 16 12:44 59 min 1 minor Coveo [All Regions] Support portal Issues Sep 16 12:33 7 h 56 min 4 670 minor Formstack· Intellistack Salesforce Service Disruption Sep 16 12:33 5 h 44 min 7 23 minor Clerk Delays in webhook delivery Sep 16 12:31 1 h 7 min 38 175 1minor Anaplan Platform Alerts Sep 16 12:24 17 min 3 17 no impact stated Resend High latency on General-API Sep 16 12:23 — 78 225 2minor Aiven Creation of new service nodes disrupted Sep 16 12:21 13 days 22 879 no impact stated Bullhorn Internal support platform Outage Sep 16 12:12 2 h 36 min 2 3 minor Luma AI Ray2 increased queue times Sep 16 12:00 13 h 2 48 major Salesloft Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze Sep 16 11:59 2 h 32 196 minor Intercom Issues with Fin for Salesforce Sep 16 11:51 5 h 27 min 364 1,480 5minor Lovable Builds failing for some users Sep 16 11:47 22 min 1 major Pitney Bowes UPS Service Disruption Observed for RateShipment. Sep 16 11:39 1 h 1 2 major Jamf Fulfillment services Sep 16 11:31 3 h 24 min 7 8 no impact stated Digicert DigiCert Alert - CertCentral and CIS Service Degraded Sep 16 11:24 1 h 19 min 2 3 minor Clever Clever's Support Team Delayed in Assisting Districts Sep 16 11:24 12 h 18 min 4 minor Rippling Issues accessing Rippling live chat and support email Sep 16 11:22 2 h 11 min 10 23 minor Conga Informational Notice – Salesforce Service Disruption Sep 16 11:08 25 h 36 min 9 516 1minor Signicat Degraded performance - VideoID Sep 16 11:08 15 min 1 no impact stated Apollo Salesforce Service Disruption Sep 16 11:00 — 33 170 1minor Akamai Case Ticketing Issue Sep 16 10:51 3 h 7 min 46 1,115 1minor Degreed Sitewide slowness - EU region Sep 16 10:50 49 min 1 3 major Nebius [us-central1] Object Storage is partially unavailable Sep 16 10:45 4 h 56 min 12 669 major Smartsheet Salesforce connector is experiencing intermittent issues Sep 16 10:36 10 h 26 min 11 13 no impact stated Gainsight Software Salesforce Service Disruption - Cascading impact on Gainsight CS functionality Sep 16 10:34 8 h 35 min 55 277 3minor Plain Degraded AI thread processing Sep 16 10:33 25 min 45 1,017 2major Canonical "Landscape" is Down Sep 16 10:27 15 min 1 1,391 minor ClickHouse Intermittent Issues with the Support tab Sep 16 10:16 13 h 49 min 132 1,406 4no impact stated New Relic Salesforce Service Disruption Sep 16 10:08 5 h 32 min 91 395 2minor InfluxData Query performance degradation in Azure Westeurope. Sep 16 10:08 6 h 48 min 2 514 minor Worldpay INC0652044 - We are aware of potential issues with a Third Party Sep 16 10:05 2 h 31 min 10 55 no impact stated Stripe Stripe Support Systems issue Sep 16 10:05 7 h 4 min 713 1,636 8no impact stated Stripe Elevated errors on Google Pay payments Sep 16 10:05 7 h 47 min 713 1,636 8major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 16 09:57 1 min 17 148 1minor Veryfi API performance impacted for some accounts Sep 16 09:55 16 min 2 34 major Qualtrics Salesforce Workflow Connection issues noticed in all Regions Sep 16 09:53 3 h 50 min 19 229 minor Sprout Social Meta Connection Issue Sep 16 09:49 34 h 32 min 6 13 1minor DigitalOcean Support Portal Service Disruption Sep 16 09:48 11 h 21 min 89 404 minor Kaltura Access to Support portal Sep 16 09:47 7 h 17 min 4 5 minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 30 155 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 815 1,881 30minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1

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