Third Party Index

Upstream incidents

major· Modal· · 14 min

Dashboard and sandbox outage

Listed as a subprocessor by 43 tracked vendors · 502 within 2 hops · In window: 0 vendors listing it (8 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud Microsoft · listed by 739 tracked vendors Microsoft Cloudflare · listed by 599 tracked vendors Cloudflare Datadog · listed by 414 tracked vendors Datadog Snowflake · listed by 319 tracked vendors Snowflake ClickHouse · listed by 132 tracked vendors ClickHouse Oracle · listed by 89 tracked vendors Oracle Hex · listed by 43 tracked vendors Hex Vultr · listed by 14 tracked vendors Vultr Nebius · listed by 12 tracked vendors Nebius Crusoe · listed by 6 tracked vendors Crusoe Lambda · listed by 5 tracked vendors Lambda Megaport · listed by 5 tracked vendors Megaport Modal · listed by 43 tracked vendors Modal posthog · listed by 237 tracked vendors posthog Pylon · listed by 91 tracked vendors Pylon Linear · listed by 90 tracked vendors Linear Hex · listed by 43 tracked vendors Hex LiveKit · listed by 32 tracked vendors LiveKit rollbar · listed by 30 tracked vendors rollbar Notion · listed by 21 tracked vendors Notion Fathom · listed by 20 tracked vendors Fathom Daily · listed by 17 tracked vendors Daily Notion · listed by 16 tracked vendors Notion Figma · listed by 12 tracked vendors Figma Reducto · listed by 10 tracked vendors Reducto n8n · listed by 8 tracked vendors n8n TypeSafe AI · listed by 6 tracked vendors TypeSafe AI OpenAI · listed by 794 tracked vendors · incident: Elevated errors in ChatGPT Work, Sep 16 18:44 UTC OpenAI Twilio · listed by 480 tracked vendors · incident: Twilio Console Issue, Sep 16 18:19 UTC Twilio SendGrid · listed by 345 tracked vendors · incident: Twilio Console Issue, Sep 16 18:19 UTC SendGrid Segment · listed by 179 tracked vendors · incident: Twilio Console Issue, Sep 16 18:19 UTC Segment AssemblyAI · listed by 55 tracked vendors · incident: Outage on US Async Endpoint, Sep 16 20:22 UTC AssemblyAI Langfuse · listed by 33 tracked vendors · incident: OTEL ingestion queue delay over 10 minutes in US, Sep 16 20:20 UTC Langfuse Orb · listed by 15 tracked vendors · incident: Dashboard loading errors for reporting-related surfaces, Sep 16 18:09 UTC Orb Atomicwork · listed by 0 tracked vendors · incident: Atom in teams and extension are currently down, Sep 16 19:00 UTC Atomicwork Salesforce · listed by 500 tracked vendors Salesforce Zendesk · listed by 385 tracked vendors Zendesk Mixpanel · listed by 166 tracked vendors Mixpanel ClickHouse · listed by 132 tracked vendors ClickHouse Vanta · listed by 106 tracked vendors Vanta ElevenLabs · listed by 103 tracked vendors ElevenLabs Supabase · listed by 67 tracked vendors Supabase LaunchDarkly · listed by 64 tracked vendors LaunchDarkly Merge API · listed by 63 tracked vendors Merge API ChargeBee · listed by 58 tracked vendors ChargeBee Fireworks · listed by 54 tracked vendors Fireworks Calendly.com · listed by 53 tracked vendors Calendly.com + 4 more+ 29 more+ 439 more

Incidents starting 30 min before to 2 h after

Orb lists Pylon (2 hops) Dashboard loading errors for reporting-related surfaces ↗ minor −20 min 21 h 53 min
Twilio lists Hex (2 hops) Twilio Console Issue ↗ minor −10 min 26 h 38 min
SendGrid lists Hex (2 hops) Twilio Console Issue ↗ minor −10 min 26 h 38 min
Segment lists Hex (2 hops) Twilio Console Issue ↗ minor −10 min 26 h 38 min
OpenAI lists Pylon (2 hops) Elevated errors in ChatGPT Work ↗ minor +16 min 50 min
Atomicwork lists LiveKit (2 hops) Atom in teams and extension are currently down ↗ major +31 min 2 h 54 min
Langfuse lists Pylon (2 hops) OTEL ingestion queue delay over 10 minutes in US ↗ minor +1 h 51 min 1 h 11 min
AssemblyAI lists Pylon (2 hops) Outage on US Async Endpoint ↗ critical +1 h 53 min 1 h 14 min

Incidents

major Smartsheet Salesforce connector is experiencing intermittent issues Sep 16 10:36 10 h 26 min 11 13 no impact stated Gainsight Software Salesforce Service Disruption - Cascading impact on Gainsight CS functionality Sep 16 10:34 8 h 35 min 55 277 3minor Plain Degraded AI thread processing Sep 16 10:33 25 min 45 1,017 2major Canonical "Landscape" is Down Sep 16 10:27 15 min 1 1,391 minor ClickHouse Intermittent Issues with the Support tab Sep 16 10:16 13 h 49 min 132 1,406 4no impact stated New Relic Salesforce Service Disruption Sep 16 10:08 5 h 32 min 91 395 2minor InfluxData Query performance degradation in Azure Westeurope. Sep 16 10:08 6 h 48 min 2 514 minor Worldpay INC0652044 - We are aware of potential issues with a Third Party Sep 16 10:05 2 h 31 min 10 55 no impact stated Stripe Stripe Support Systems issue Sep 16 10:05 7 h 4 min 713 1,636 8no impact stated Stripe Elevated errors on Google Pay payments Sep 16 10:05 7 h 47 min 713 1,636 8major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 16 09:57 1 min 17 150 1minor Veryfi API performance impacted for some accounts Sep 16 09:55 16 min 2 34 major Qualtrics Salesforce Workflow Connection issues noticed in all Regions Sep 16 09:53 3 h 50 min 19 229 minor Sprout Social Meta Connection Issue Sep 16 09:49 34 h 32 min 6 13 1minor DigitalOcean Support Portal Service Disruption Sep 16 09:48 11 h 21 min 89 404 minor Kaltura Access to Support portal Sep 16 09:47 7 h 17 min 4 5 minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 30 155 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 815 1,881 30minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1minor WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 515 no impact stated Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 14 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 98 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 66 713 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 29 minor Supabase Edge Function Latency Sep 16 09:24 3 h 2 min 67 447 1minor Gong Gong CRM is currently affected by a service disruption at Salesforce Sep 16 09:24 12 h 40 min 96 501 2minor Ping Identity Customer Support Portal degraded performance Sep 16 09:20 4 h 41 min 6 53 1critical Braze Braze Support Services Outage Sep 16 09:17 6 h 51 min 19 42 1critical BigCommerce Contact Center System Outage Sep 16 09:15 6 h 27 min 1 minor UiPath Multiple Region- Uipath Customer Portal - Degraded Performance Sep 16 09:14 8 h 31 min 2 12 1major MongoDB Support Portal Outage Sep 16 09:06 6 h 24 min 230 1,434 8major Kaseya [KaseyaOne & Kaseya Store] Salesforce Global Service Disrution Impacting KaseyaOne and Kaseya Store Services Sep 16 09:06 6 h 14 min 2 3 minor Flexera Flexera Community- Service unavailable Sep 16 09:04 25 h 57 min 1 no impact stated Telesign Possible Delays in Service Response Sep 16 08:58 23 h 36 min 7 457 1minor Gearset Salesforce service disruption affecting multiple instances Sep 16 08:55 9 h 57 min 2 3 minor Instructure Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels. Sep 16 08:52 6 h 37 min 2 4 major Xero Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central Sep 16 08:49 6 h 23 min 30 104 major Lyyti Support services disruption Sep 16 08:44 4 h 18 min 1 1major Lovable Previews and builds failing to start Sep 16 08:42 25 min 1 major Bullhorn Salesforce Outage - Performance and Connection Issues Sep 16 08:42 11 h 30 min 2 3 minor Signicat Degraded performance - Signicat Dashboard Sep 16 08:36 2 h 3 min 1 minor Optimizely Delay of E-Mails Submitted via SMTP API Sep 16 08:33 23 min 5 14 minor Exact All products - Support portal unavailable (Global) Sep 16 08:28 21 h 23 min 1 2 minor Cursor Investigating service degradation Sep 16 08:03 39 min 9 28 1minor PagerDuty Issue Identified - Notification message Sep 16 07:59 11 min 36 232 minor Qualys AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869] Sep 16 07:39 16 min 6 21

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