Third Party Index

Upstream incidents

minor· Heap· · 2 h 40 min

Heap Connect Syncs: Possibility Of Stale Data

Listed as a subprocessor by 24 tracked vendors · 208 within 2 hops · In window: 1 of its subprocessors · In window: 0 vendors listing it (1 within 2 hops)

Its subprocessors Reporting vendor List it List one of those OpenAI · listed by 691 tracked vendors · incident: Mobile users unable to see Work Mode and the Model Picker, Sep 23 23:25 UTC OpenAI Amazon Web Services · listed by 1,344 tracked vendors Amazon Web Services Google Cloud · listed by 1,176 tracked vendors Google Cloud Zendesk · listed by 354 tracked vendors Zendesk Snowflake · listed by 309 tracked vendors Snowflake Hotjar · listed by 41 tracked vendors Hotjar IBM · listed by 26 tracked vendors IBM Ada Support · listed by 17 tracked vendors Ada Support Contentsquare · listed by 7 tracked vendors Contentsquare scaletrix.com · listed by 1 tracked vendor scaletrix.com Heap · listed by 24 tracked vendors Heap Vanta · listed by 87 tracked vendors Vanta Deepgram · listed by 66 tracked vendors Deepgram Orb · listed by 15 tracked vendors Orb Fireflies.AI · listed by 11 tracked vendors Fireflies.AI Userflow · listed by 7 tracked vendors Userflow Bugcrowd · listed by 3 tracked vendors Bugcrowd Termly · listed by 3 tracked vendors Termly InMoment · listed by 2 tracked vendors InMoment Matillion · listed by 2 tracked vendors Matillion SnapLogic · listed by 2 tracked vendors SnapLogic APPZEN · listed by 1 tracked vendor APPZEN Toggl · listed by 1 tracked vendor Toggl ActiveState · listed by 0 tracked vendors ActiveState Anaconda · listed by 0 tracked vendors Anaconda Netlify · listed by 11 tracked vendors · incident: Elevated CDN Errors, Sep 23 23:26 UTC Netlify Salesforce · listed by 463 tracked vendors Salesforce Twilio · listed by 426 tracked vendors Twilio Zendesk · listed by 354 tracked vendors Zendesk SendGrid · listed by 301 tracked vendors SendGrid Mailgun · listed by 218 tracked vendors Mailgun Segment · listed by 162 tracked vendors Segment LaunchDarkly · listed by 60 tracked vendors LaunchDarkly Baseten · listed by 50 tracked vendors Baseten Hyperdoc (a.k.a. Recall.ai) · listed by 47 tracked vendors Hyperdoc (a.k.a. Rec… Hotjar · listed by 41 tracked vendors Hotjar Tableau · listed by 38 tracked vendors Tableau turbopuffer · listed by 38 tracked vendors turbopuffer LiveKit · listed by 28 tracked vendors LiveKit Paddle · listed by 25 tracked vendors Paddle Sinch · listed by 24 tracked vendors Sinch SolarWinds · listed by 24 tracked vendors SolarWinds Infobip · listed by 18 tracked vendors Infobip ServiceNow · listed by 18 tracked vendors ServiceNow Ada Support · listed by 17 tracked vendors Ada Support + 10 more+ 164 more

Incidents starting 30 min before to 2 h after

OpenAI subprocessor of Heap Mobile users unable to see Work Mode and the Model Picker ↗ minor +1 h 9 min 24 min
Netlify lists Orb (2 hops) Elevated CDN Errors ↗ minor +1 h 11 min 34 min

Incidents

minor Zoom Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India Sep 24 11:19 2 h 23 min 162 841 minor Twilio· SendGrid· Segment SMS Delivery Receipt Delays from Twilio to MTN Cameroon Sep 24 11:13 2 days 721 1,617 3minor Tinybird eu-west-1 degraded Sep 24 10:59 3 h 15 237 no impact stated Teamwork.com Issue with tasks creation in Projects Sep 24 10:42 39 min 2 critical Supabase Permission errors in the Supabase Dashboard Sep 24 10:37 1 h 12 min 46 380 major Flexera Flexera One- IT Asset management - NAM - Inventory processing failures Sep 24 10:11 10 h 20 min 1 major Sarvam AI Partial Outage on Voice Agents Sep 24 09:17 — 1 major Yotpo Loyalty Home Page Currently experiencing loading issues Sep 24 09:06 3 min 1 minor Livestorm Live Captions and Translations unavailable Sep 24 09:00 33 min 3 9 minor ClickHouse Streaming ClickPipes degradation in AWS eu-central-1 region Sep 24 08:42 29 min 125 1,229 3no impact stated Scaleway [Elastic Metal] - [fr-par] [nl-ams]- Failed to get metadata Sep 24 08:39 1 min 17 309 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Datora Brazil Sep 24 08:36 4 days 721 1,617 4minor ClickHouse Some ClickPipes CDC pipes paused and can't be resumed Sep 24 08:31 33 min 125 1,229 3no impact stated Hostinger· Hosting24 Emergency Server UK-1476 Maintenance Sep 24 07:50 13 h 15 min 1 no impact stated Bandwidth Bandwidth Local Market Impairment - 636 - Fargo, ND Sep 24 07:49 5 h 10 min 12 61 major Baseten Elevated inference 500s for a subset of models deployed in 1 US-East cluster Sep 24 07:23 42 min 50 1,047 1minor Krisp Speech-to-Text API Degradation Sep 24 07:23 35 min 1 minor Kaseya Autotask PSA - UK01, UK02, UK03, EU1, DE1 - Latency and Errors Observed Within the UI Sep 24 07:21 2 h 13 min 2 3 no impact stated TypeSafe AI Elevated API latency Sep 24 07:18 — 6 182 minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to Telkomsel Indonesia Sep 24 06:56 21 h 45 min 721 1,617 2critical Jamf Central US Certificate Issues Sep 24 06:28 55 min 7 8 no impact stated Telesign Possible Delays Sep 24 04:56 19 min 7 407 no impact stated Xero Global: Invoicing/Contacts and Payroll - Brief latency in some areas on Xero Sep 24 04:00 — 25 92 major Discord Age group status mismatch across devices Sep 24 02:08 1 h 23 min 13 100 minor Replicated High error rate for a subset of Enterprise Portal sites Sep 24 02:08 26 min 1 37 major Pitney Bowes Canada Post Service Disruption Observed for RateShipment. Sep 24 02:01 1 h 28 min 1 2 minor Zoom Service Degradation Affecting Live Transcription Services. Sep 23 23:43 2 h 4 min 162 841 minor Render Key Value service restarts Sep 23 23:30 — 17 99 minor Netlify Elevated CDN Errors Sep 23 23:26 34 min 11 29 minor OpenAI Mobile users unable to see Work Mode and the Model Picker Sep 23 23:25 24 min 691 1,663 3minor Decagon Investigating High Latency with Voice Agent Responses Sep 23 23:15 1 h 23 min 3 47 minor dbt Labs Intermittent dbt deps failures Sep 23 22:59 4 min 45 464 minor Heap Heap Connect Syncs: Possibility Of Stale Data Sep 23 22:15 2 h 40 min 24 208 minor FingerprintPro Degradation in the dashboard Sep 23 22:04 3 min 2 3 minor Supabase Supabase CLI CI workflow failures Sep 23 21:58 1 h 42 min 46 380 minor TeamViewer Remote & Tensor : Degraded Performance Sep 23 21:52 14 h 39 min 4 8 minor Lambda Labs· Lambda US-SOUTH-3 Region Resources Not Visible on Dashboard, Impacting Launches and Terminations Sep 23 21:41 2 h 6 min 8 128 minor Akamai Account Protector Issues Sep 23 21:30 12 h 14 min 43 999 no impact stated Chronosphere WildFire Global Cloud Service Scheduled Maintenance Sep 23 21:18 2 h 41 min 2 36 no impact stated TypeSafe AI Elevated API latency and connection issues Sep 23 20:56 — 6 182 1minor Mintlify Images on Authed Sites are not rendering Sep 23 20:47 28 min 6 737 minor Bullhorn Bullhorn Time & Expense - Performance Issues Sep 23 20:31 4 h 23 min 2 3 no impact stated Hostinger· Hosting24 Emergency Server US-1685 Maintenance Sep 23 20:31 50 min 1 no impact stated Hostinger· Hosting24 Emergency Server us-1683 Maintenance Sep 23 20:29 28 min 1 minor Cursor Investigating service degradation - Grok 4.7 Sep 23 20:28 8 min 8 24 no impact stated Harness.io· OverOps Palo Alto Networks Firewall Blocking Harness Connections Sep 23 20:17 44 h 53 min 3 34 no impact stated Cartesia API key issuing degraded Sep 23 20:16 50 min 19 696 major BigCommerce Inaccurate product stock on category pages Sep 23 20:16 2 h 57 min 1 major Kentik High latency in NMS Alert evaluation Sep 23 20:14 1 min 1 80 no impact stated Chronosphere WildFire EU Regulated Cloud Service Scheduled Maintenance Sep 23 20:07 2 h 17 min 2 36

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