Third Party Index

Upstream incidents

minor· Heap· · 2 h 40 min

Heap Connect Syncs: Possibility Of Stale Data

Listed as a subprocessor by 24 tracked vendors · 240 within 2 hops · In window: 1 of its subprocessors · In window: 0 vendors listing it (1 within 2 hops)

Its subprocessors Reporting vendor List it List one of those OpenAI · listed by 794 tracked vendors · incident: Mobile users unable to see Work Mode and the Model Picker, Sep 23 23:25 UTC OpenAI Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud Zendesk · listed by 385 tracked vendors Zendesk Snowflake · listed by 319 tracked vendors Snowflake Hotjar · listed by 47 tracked vendors Hotjar IBM · listed by 26 tracked vendors IBM Ada Support · listed by 17 tracked vendors Ada Support Contentsquare · listed by 7 tracked vendors Contentsquare scaletrix.com · listed by 1 tracked vendor scaletrix.com Heap · listed by 24 tracked vendors Heap Vanta · listed by 106 tracked vendors Vanta Deepgram · listed by 76 tracked vendors Deepgram Fireflies.AI · listed by 15 tracked vendors Fireflies.AI Orb · listed by 15 tracked vendors Orb Userflow · listed by 8 tracked vendors Userflow Bugcrowd · listed by 3 tracked vendors Bugcrowd Termly · listed by 3 tracked vendors Termly InMoment · listed by 2 tracked vendors InMoment Matillion · listed by 2 tracked vendors Matillion SnapLogic · listed by 2 tracked vendors SnapLogic APPZEN · listed by 1 tracked vendor APPZEN Captain Data · listed by 1 tracked vendor Captain Data Toggl · listed by 1 tracked vendor Toggl ActiveState · listed by 0 tracked vendors ActiveState Netlify · listed by 13 tracked vendors · incident: Elevated CDN Errors, Sep 23 23:26 UTC Netlify Salesforce · listed by 500 tracked vendors Salesforce Twilio · listed by 480 tracked vendors Twilio Zendesk · listed by 385 tracked vendors Zendesk SendGrid · listed by 345 tracked vendors SendGrid Mailgun · listed by 242 tracked vendors Mailgun Segment · listed by 179 tracked vendors Segment LaunchDarkly · listed by 64 tracked vendors LaunchDarkly Hyperdoc (a.k.a. Recall.ai) · listed by 52 tracked vendors Hyperdoc (a.k.a. Rec… Baseten · listed by 51 tracked vendors Baseten Hotjar · listed by 47 tracked vendors Hotjar Tableau · listed by 40 tracked vendors Tableau turbopuffer · listed by 39 tracked vendors turbopuffer Paddle · listed by 33 tracked vendors Paddle LiveKit · listed by 32 tracked vendors LiveKit Sinch · listed by 28 tracked vendors Sinch ChartMogul · listed by 27 tracked vendors ChartMogul SolarWinds · listed by 27 tracked vendors SolarWinds Infobip · listed by 21 tracked vendors Infobip Upstash · listed by 20 tracked vendors Upstash + 10 more+ 196 more

Incidents starting 30 min before to 2 h after

OpenAI subprocessor of Heap Mobile users unable to see Work Mode and the Model Picker ↗ minor +1 h 9 min 24 min
Netlify lists Orb (2 hops) Elevated CDN Errors ↗ minor +1 h 11 min 34 min

Incidents

minor Signicat SMS sending to Europe degraded performance - id.signicat.com Sep 24 06:54 5 h 35 min 1 critical Jamf Central US Certificate Issues Sep 24 06:28 55 min 7 8 no impact stated Telesign Possible Delays Sep 24 04:56 19 min 7 457 no impact stated Xero Global: Invoicing/Contacts and Payroll - Brief latency in some areas on Xero Sep 24 04:00 — 30 104 major Discord Age group status mismatch across devices Sep 24 02:08 1 h 23 min 14 111 minor Replicated High error rate for a subset of Enterprise Portal sites Sep 24 02:08 26 min 1 40 major Pitney Bowes Canada Post Service Disruption Observed for RateShipment. Sep 24 02:01 1 h 28 min 1 2 minor Zoom Service Degradation Affecting Live Transcription Services. Sep 23 23:43 2 h 4 min 182 1,007 minor Render Key Value service restarts Sep 23 23:30 — 25 121 minor Netlify Elevated CDN Errors Sep 23 23:26 34 min 13 32 minor OpenAI Mobile users unable to see Work Mode and the Model Picker Sep 23 23:25 24 min 794 1,932 3minor Decagon Investigating High Latency with Voice Agent Responses Sep 23 23:15 1 h 23 min 3 53 minor dbt Labs Intermittent dbt deps failures Sep 23 22:59 4 min 47 505 minor Heap Heap Connect Syncs: Possibility Of Stale Data Sep 23 22:15 2 h 40 min 24 240 minor FingerprintPro Degradation in the dashboard Sep 23 22:04 3 min 2 3 minor Supabase Supabase CLI CI workflow failures Sep 23 21:58 1 h 42 min 67 447 minor TeamViewer Remote & Tensor : Degraded Performance Sep 23 21:52 14 h 39 min 4 8 minor Lambda Labs· Lambda US-SOUTH-3 Region Resources Not Visible on Dashboard, Impacting Launches and Terminations Sep 23 21:41 2 h 6 min 8 135 minor Akamai Account Protector Issues Sep 23 21:30 12 h 14 min 46 1,115 no impact stated Chronosphere WildFire Global Cloud Service Scheduled Maintenance Sep 23 21:18 2 h 41 min 2 46 no impact stated TypeSafe AI Elevated API latency and connection issues Sep 23 20:56 — 6 201 1minor Mintlify Images on Authed Sites are not rendering Sep 23 20:47 28 min 8 836 minor Bullhorn Bullhorn Time & Expense - Performance Issues Sep 23 20:31 4 h 23 min 2 3 no impact stated Hostinger· Hosting24 Emergency Server US-1685 Maintenance Sep 23 20:31 50 min 1 no impact stated Hostinger· Hosting24 Emergency Server us-1683 Maintenance Sep 23 20:29 28 min 1 minor Cursor Investigating service degradation - Grok 4.7 Sep 23 20:28 8 min 9 28 no impact stated Harness.io· OverOps Palo Alto Networks Firewall Blocking Harness Connections Sep 23 20:17 44 h 53 min 3 35 no impact stated Cartesia API key issuing degraded Sep 23 20:16 50 min 23 779 major BigCommerce Inaccurate product stock on category pages Sep 23 20:16 2 h 57 min 1 major Kentik High latency in NMS Alert evaluation Sep 23 20:14 1 min 2 95 no impact stated Chronosphere WildFire EU Regulated Cloud Service Scheduled Maintenance Sep 23 20:07 2 h 17 min 2 46 no impact stated Chronosphere WildFire Delhi Cloud Service Scheduled Maintenance Sep 23 20:07 2 h 19 min 2 46 no impact stated Chronosphere WildFire US Native Cloud Service Scheduled Maintenance Sep 23 20:07 2 h 18 min 2 46 no impact stated Chronosphere WildFire Eu Sovereign Cloud Service Scheduled Maintenance Sep 23 20:07 2 h 18 min 2 46 no impact stated Fastmail Replies sent using masked email addresses are bouncing Sep 23 20:00 11 h 12 min 6 12 minor Scaleway [fr-par] Qwen 3 235B saturated Sep 23 19:51 8 days 22 353 minor Twilio· SendGrid· Segment Voice Call Failures From a Subset of Twilio Phone Numbers to Vodafone in the United Kingdom of Great Britain and Northern Ireland Sep 23 19:34 27 h 46 min 815 1,881 8minor Bullhorn Bullhorn ATS/CRM/Bullhorn One - Payroll Export Performance Issue Sep 23 19:13 1 h 54 min 2 3 major Fullstory Failure to load assets during playback for sessions (EU1 Data Center) Sep 23 19:00 — 88 666 2major Fly.io Partial Sprites outage Sep 23 18:44 7 h 28 min 15 160 no impact stated Cube Dev ongoing Service Management Console UI seems to be down Sep 23 18:43 ongoing 3 61 no impact stated Cube Dev ongoing Service Cloud workers seems to be down Sep 23 18:42 ongoing 3 61 no impact stated Cube Dev ongoing Service Cloud workers seems to be down Sep 23 18:42 ongoing 3 61 no impact stated Cube Dev ongoing Service Cloud workers seems to be down Sep 23 18:42 ongoing 3 61 no impact stated Cube Dev ongoing Service Management Console and APIs seems to be down Sep 23 18:42 ongoing 3 61 no impact stated Cube Dev ongoing Service Cloud workers seems to be down Sep 23 18:35 ongoing 3 61 no impact stated Toggl Elevated API Errors Sep 23 18:23 4 min 1 2 no impact stated CircleCI· Vamp Delays in processing new signups and plan changes Sep 23 18:13 1 h 52 min 8 45 minor Twilio· SendGrid· Segment SMS Delivery Failures from Twilio Alphanumeric Sender IDs to MTN Nigeria Sep 23 17:57 5 h 55 min 815 1,881 7no impact stated Telesign Operator Alert - Ghana (GH) - ScanCom Ltd (MTN) (620/01) - 09/23/2026 Sep 23 17:56 1 h 56 min 7 457

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