Third Party Index

Upstream incidents

major· Pendo· · 3 h 50 min

Latency issue in US region impacting login, guide delivery and event data processing

Listed as a subprocessor by 145 tracked vendors · 705 within 2 hops · In window: 1 of its subprocessors · In window: 3 vendors listing it (5 within 2 hops)

Its subprocessors Reporting vendor List it List one of those OpenAI · listed by 794 tracked vendors · incident: Elevated errors affecting Work Mode in ChatGPT, Sep 14 15:58 UTC OpenAI Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud Microsoft · listed by 739 tracked vendors Microsoft Anthropic · listed by 575 tracked vendors Anthropic Elasticsearch · listed by 128 tracked vendors Elasticsearch LangChain · listed by 51 tracked vendors LangChain Tray.ai · listed by 24 tracked vendors Tray.ai Pendo · listed by 145 tracked vendors Pendo Salesloft · listed by 32 tracked vendors · incident: marking start of status time, Sep 14 18:00 UTC Salesloft HireVue · listed by 0 tracked vendors · incident: Candidates unable to complete device setup, Sep 14 15:51 UTC HireVue Screencastify · listed by 0 tracked vendors · incident: Webcam Not Appearing During Full Screen Recordings., Sep 14 17:27 UTC Screencastify Salesforce · listed by 500 tracked vendors Salesforce LaunchDarkly · listed by 64 tracked vendors LaunchDarkly Tableau · listed by 40 tracked vendors Tableau PagerDuty · listed by 36 tracked vendors PagerDuty Vitally · listed by 28 tracked vendors Vitally SolarWinds · listed by 27 tracked vendors SolarWinds PartnerStack · listed by 17 tracked vendors PartnerStack Backblaze · listed by 14 tracked vendors Backblaze Demandbase · listed by 14 tracked vendors Demandbase Rackspace · listed by 13 tracked vendors Rackspace Filestack · listed by 12 tracked vendors Filestack OpenAI · listed by 794 tracked vendors · incident: Elevated errors affecting Work Mode in ChatGPT, Sep 14 15:58 UTC OpenAI Fountain · listed by 0 tracked vendors · incident: Source dashboard outage, Sep 14 17:46 UTC Fountain Veracross · listed by 0 tracked vendors · incident: Issue with LDAP Authentication, Sep 14 17:06 UTC Veracross Stripe · listed by 713 tracked vendors Stripe Cloudflare · listed by 599 tracked vendors Cloudflare Datadog · listed by 414 tracked vendors Datadog Atlassian · listed by 301 tracked vendors Atlassian Okta · listed by 278 tracked vendors Okta Mailgun · listed by 242 tracked vendors Mailgun MongoDB · listed by 230 tracked vendors MongoDB Vercel · listed by 171 tracked vendors Vercel ClickHouse · listed by 132 tracked vendors ClickHouse Zapier · listed by 129 tracked vendors Zapier Elasticsearch · listed by 128 tracked vendors Elasticsearch WorkOS · listed by 114 tracked vendors WorkOS Vanta · listed by 106 tracked vendors Vanta New Relic · listed by 91 tracked vendors New Relic DigitalOcean · listed by 89 tracked vendors DigitalOcean Databricks · listed by 88 tracked vendors Databricks Fullstory · listed by 88 tracked vendors Fullstory + 131 more+ 540 more

Incidents starting 30 min before to 2 h after

OpenAI subprocessor of Pendo Elevated errors affecting Work Mode in ChatGPT ↗ minor −16 min 11 h 12 min
HireVue lists Pendo Candidates unable to complete device setup ↗ minor −23 min 31 h 5 min
Screencastify lists Pendo Webcam Not Appearing During Full Screen Recordings. ↗ minor +1 h 13 min 3 days
Salesloft lists Pendo marking start of status time ↗ minor +1 h 47 min —
Veracross lists Salesforce, Rackspace (2 hops) Issue with LDAP Authentication ↗ no impact stated +52 min 1 min
Fountain lists Salesforce (2 hops) Source dashboard outage ↗ major +1 h 32 min 26 min

Incidents

minor LogicMonitor LogicMonitor is currently investigating potential impacts to our Account Access Component(s). Sep 15 07:16 21 min 1 minor OpenAI Elevated errors from GPT-5.6 and GPT-5.6 Instant on paid plans Sep 15 07:12 41 min 794 1,932 8major Digicert DigiCert G5 CRL Availability Issue Sep 15 07:03 2 h 46 min 2 3 no impact stated Fireworks Service Degradation for one of our Serverless models Sep 15 07:01 19 min 54 1,375 minor Telesign Operator Alert - Malaysia (MY) - DiGi Telecommunications Sdn Bhd (502/10;16;154) - 09/14/26 Sep 15 06:59 2 h 10 min 7 457 major Barracuda Networks Customers in the US, India, and Australia are experiencing issues when redelivering quarantined inbound and outbound emails in the Email Gateway Defense UI. Sep 15 06:44 9 h 54 min 1 14 no impact stated Sprinklr Planned Infrastructure Enhancement Activity for Prod15 Sep 15 04:51 20 days 4 726 no impact stated Hostinger· Hosting24 Emergency Server web1519 Maintenance Sep 15 04:18 30 min 1 minor Fly.io Depot builder failures Sep 15 04:08 1 h 25 min 15 160 minor Twilio· SendGrid· Segment Missing Data in Voice Insights / Console Subaccount Rollup Sep 15 03:51 30 h 58 min 815 1,881 2minor Fireworks Service Degradation for GLM 5.3 Sep 15 03:40 14 min 54 1,375 major Xero Global: Syft Native Budget and Cashflow Manager - Error when accessing Native Budget and Cashflow Manager Sep 15 03:29 15 min 30 104 no impact stated Akamai Performance issues in HTTPS edge delivery network Sep 15 03:21 22 h 15 min 46 1,115 minor Baseten Elevated errors for models in a single India-based cluster Sep 15 01:22 44 min 51 1,196 no impact stated Hostinger· Hosting24 Emergency Server UK-700 Maintenance Sep 15 01:08 1 h 11 min 1 minor Twilio· SendGrid· Segment SMS Delivery Receipt Delays from Twilio to MTN Swaziland Sep 15 00:31 4 h 13 min 815 1,881 minor Telesign Operator Alert - Switzerland (CH) - Salt Mobile SA (228/03) - 09/14/26 Sep 15 00:14 2 h 41 min 7 457 critical Otter Meeting Agent Sitewide outage Sep 15 00:06 — 3 no impact stated OpenAI Degraded Performance affecting Agents API Sep 14 23:20 18 min 794 1,932 5major Flexera Flexera One - NAM - Access Disruption Sep 14 22:23 37 min 1 major Red Hat catalog.redhat.com - Partial Outage Sep 14 22:10 10 h 39 min 8 934 major BigCommerce Unable to export Catalog using Modern Import/Export Sep 14 22:09 1 h 4 min 1 minor Xactus Undisclosed DebtX - TransUnion Processing Delays Sep 14 21:55 4 days 1 minor Klaviyo Sending delays for event-triggered flows Sep 14 21:30 4 h 21 min 7 8 major ActiveCampaign Bulk Edit of contacts is not applying filters. Sep 14 21:29 26 min 21 31 minor Twilio· SendGrid· Segment SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States Sep 14 21:25 11 h 44 min 815 1,881 3minor ClickHouse Distributed Cache performance degradation in AWS us-east-1 Sep 14 20:36 3 h 59 min 132 1,406 4major Orum Analytics not loading / spinning wheel / query failed Sep 14 20:18 1 h 31 min 1 minor Coralogix Log alerts Lag in AP2 Sep 14 20:03 12 min 24 108 no impact stated Twilio· SendGrid· Segment Comms API retry failing intermittently Sep 14 20:00 — 815 1,881 4major Sigma Databricks Azure East US query timeout Sep 14 19:31 3 h 21 min 29 320 minor Decagon Investigating Issue with Intermittent Failures Sep 14 19:31 9 h 29 min 3 53 major ESET MS Exchange Online email scanning delayed in US and EU Sep 14 19:29 3 days 1 2 major WorkOS Elevated Admin Portal Errors Sep 14 19:08 51 min 114 1,248 1critical Harness.io· OverOps MTLS Outage with Delegates Sep 14 19:00 8 h 28 min 3 35 minor Bandwidth Bandwidth App Incident - Registration Center — Brand Creation Sep 14 18:54 9 h 4 min 12 66 minor GitHub Actions Larger Runner Jobs for some customers may be slow to start Sep 14 18:40 55 min 207 1,172 1no impact stated Gorgias Notifications not playing sound in the browser Sep 14 18:37 1 h 21 min 3 minor Bandwidth Outbound SMS Incident - T-Mobile Sep 14 18:31 29 h 38 min 12 66 major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 14 18:19 1 min 17 150 no impact stated Coralogix Data usage metrics having issues Sep 14 18:14 42 min 24 108 no impact stated Wistia Wistia pages are loading slowly Sep 14 18:09 33 min 8 103 minor Salesloft marking start of status time Sep 14 18:00 — 32 196 critical Voyage AI Elevated 503s on Voyage-4-large Sep 14 18:00 11 min 13 191 minor Tavus Conversations using Gemma-4 are experiencing delays Sep 14 17:58 1 h 4 min 10 529 minor Worldpay INC0650292 - Worldwide Payment Gateway (WPG) - iyzico - Transaction Authorizations Sep 14 17:26 52 min 10 55 critical Kaseya Spanning - Canada and Asia-Pacific Regions - CA/AP-based Spanning Customers Unable To Login Sep 14 16:53 3 h 5 min 2 3 major Stability AI Investigating elevated 500s for generation endpoints Sep 14 16:33 4 h 7 min 3 minor Baseten Partial outage on Kimi K3 model API inference (non-US only) Sep 14 16:21 41 min 51 1,196 1major Pendo Latency issue in US region impacting login, guide delivery and event data processing Sep 14 16:14 3 h 50 min 145 705 3

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