Third Party Index

Upstream incidents

no impact stated· Postmark· · 2 h 5 min

Delayed Inbound Message Processing

Listed as a subprocessor by 108 tracked vendors · 1,142 within 2 hops · In window: 2 vendors listing it (11 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Amazon Web Services · listed by 1,520 tracked vendors Amazon Web Services Postmark · listed by 108 tracked vendors Postmark Pylon · listed by 91 tracked vendors · incident: Inbound Email Delays for US Hosted Workspaces, Sep 28 16:14 UTC Pylon Attio · listed by 26 tracked vendors · incident: Workflow processing delayed, Sep 28 16:43 UTC Attio Twilio · listed by 480 tracked vendors Twilio SendGrid · listed by 343 tracked vendors SendGrid Segment · listed by 178 tracked vendors Segment WorkOS · listed by 114 tracked vendors WorkOS Linear · listed by 90 tracked vendors Linear Supabase · listed by 67 tracked vendors Supabase Hotjar · listed by 47 tracked vendors Hotjar Plain · listed by 45 tracked vendors Plain Bird · listed by 38 tracked vendors Bird Paddle · listed by 32 tracked vendors Paddle Clay · listed by 26 tracked vendors Clay sparkpost · listed by 24 tracked vendors sparkpost ElevenLabs · listed by 102 tracked vendors · incident: Increased latency for Speech to Text API requests, Sep 28 15:42 UTC ElevenLabs Gong · listed by 96 tracked vendors · incident: Dialer - Degraded Performance, Sep 28 15:34 UTC Gong Deepgram · listed by 76 tracked vendors · incident: Elevated latency on Flux STT (US), Sep 28 17:04 UTC Deepgram Grafana · listed by 56 tracked vendors · incident: Grafana Access Issues, Sep 28 17:32 UTC Grafana AssemblyAI · listed by 55 tracked vendors · incident: Increased turnaround times for Async Universal-3 model, Sep 28 17:27 UTC AssemblyAI Telnyx · listed by 18 tracked vendors · incident: Errors for K2.6 Chat Completions (Voice AI not affected), Sep 28 17:09 UTC Telnyx Unbounce · listed by 6 tracked vendors · incident: Delay in Leads Delivered to Mailchimp, Sep 28 16:08 UTC Unbounce Sprinklr · listed by 4 tracked vendors · incident: Email Publishing Failures in Prod 8, Sep 28 17:49 UTC Sprinklr Firmable · listed by 1 tracked vendor · incident: User Management & Authentication: Development instances only - a third-party service rejecting emails, Sep 28 15:33 UTC Firmable OpenAI · listed by 792 tracked vendors OpenAI Stripe · listed by 708 tracked vendors Stripe Anthropic · listed by 574 tracked vendors Anthropic Salesforce · listed by 500 tracked vendors Salesforce HubSpot · listed by 457 tracked vendors HubSpot Sentry · listed by 457 tracked vendors Sentry Datadog · listed by 413 tracked vendors Datadog Zendesk · listed by 385 tracked vendors Zendesk Intercom · listed by 361 tracked vendors Intercom Atlassian · listed by 301 tracked vendors Atlassian Okta · listed by 278 tracked vendors Okta + 94 more+ 1,014 more

Incidents starting 30 min before to 2 h after

Pylon lists Postmark Inbound Email Delays for US Hosted Workspaces ↗ major +19 min 1 h 49 min
Attio lists Postmark Workflow processing delayed ↗ minor +48 min 4 h 4 min
Firmable lists Linear, Supabase (2 hops) User Management & Authentication: Development instances only - a third-party service rejecting emails ↗ minor −21 min ongoing
Gong lists Twilio (2 hops) Dialer - Degraded Performance ↗ minor −20 min 1 h 15 min
ElevenLabs lists Twilio, Pylon (2 hops) Increased latency for Speech to Text API requests ↗ minor −12 min 1 h 11 min
Unbounce lists SendGrid (2 hops) Delay in Leads Delivered to Mailchimp ↗ minor +13 min 1 h 31 min
Deepgram lists Supabase (2 hops) Elevated latency on Flux STT (US) ↗ minor +1 h 9 min 3 min
Telnyx lists Segment (2 hops) Errors for K2.6 Chat Completions (Voice AI not affected) ↗ major +1 h 15 min 11 min
AssemblyAI lists Twilio, Pylon (2 hops) Increased turnaround times for Async Universal-3 model ↗ minor +1 h 33 min 30 min
Grafana lists SendGrid (2 hops) Grafana Access Issues ↗ critical +1 h 38 min 1 h 49 min
Sprinklr lists Twilio, SendGrid (2 hops) Email Publishing Failures in Prod 8 ↗ major +1 h 54 min 19 min

Incidents

major Pylon Inbound Email Delays for US Hosted Workspaces Sep 28 16:14 1 h 49 min 91 1,099 1minor Unbounce Delay in Leads Delivered to Mailchimp Sep 28 16:08 1 h 31 min 6 14 no impact stated TypeSafe AI Degradation in API Traffic Sep 28 16:07 — 6 201 1no impact stated Postmark Delayed Inbound Message Processing Sep 28 15:55 2 h 5 min 108 1,142 2major Metronome Invoice and line item data export tables delayed Sep 28 15:45 12 h 5 min 13 125 1minor ElevenLabs Increased latency for Speech to Text API requests Sep 28 15:42 1 h 11 min 102 1,485 2minor Gong Dialer - Degraded Performance Sep 28 15:34 1 h 15 min 96 500 1minor Firmable ongoing User Management & Authentication: Development instances only - a third-party service rejecting emails Sep 28 15:33 ongoing 1 minor ESET Issue with logging in to hybrid EBA/MSP account Sep 28 15:23 41 h 48 min 1 2 no impact stated SendPulse Google Sheets authorization issues Sep 28 15:23 10 min 3 6 minor Clerk ongoing Development instances only - Apple rejecting emails Sep 28 15:23 ongoing 38 175 1major Kaseya DattoRMM - Syrah/Vidal - Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint. Sep 28 15:11 23 h 44 min 2 3 critical ActiveCampaign Transactional Email Failures Sep 28 15:05 3 h 50 min 21 31 1major Canonical Component "Ubuntu Security API - CVEs" and a few other components are Down Sep 28 15:01 13 min 1 1,384 minor agorapulse App slowness within the publishing part of the tool Sep 28 14:50 24 h 41 min 1 2 major MiniMax Elevated errors on Text-to-Speech Sep 28 14:41 22 min 6 37 minor Digicert Document Signing - Go Sign Mobile Registration Issue Sep 28 14:39 3 h 43 min 2 3 major Automattic "Parse.ly Dashboard (Parse.ly)" is Down Sep 28 14:30 12 min 17 147 1minor Snyk Snyk CLI Scans Degraded Sep 28 14:26 2 days 5 6 critical Qualys US Platform 1: UI logins failing( IM-12884) Sep 28 14:06 3 h 57 min 6 21 1minor UpCloud [FI-HEL2]: File Storage Issues Sep 28 14:01 2 h 39 min 4 28 no impact stated Thinkific Asset Library Outage Sep 28 13:58 5 h 58 min 4 6 major ElevenLabs Agents - EU Residency Sep 28 13:57 42 min 102 1,485 no impact stated Postmark Delayed Message Delivery Sep 28 13:49 3 h 58 min 108 1,142 5minor Supabase Log Ingestion Degradation Sep 28 13:47 48 min 67 447 1minor Vercel Build failures and 500 errors for functions using Edge runtime Sep 28 13:44 27 min 169 799 3minor Gladia [Europe] Add-ons is in a degraded state Sep 28 13:42 2 min 8 400 major Kaseya Autotask - All Regions - LiveMobile inaccessible on Android Devices, https://autotask.net Certificate Error, and Datto RMM Integration Errors Sep 28 13:28 4 h 49 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Receipt Delays from Twilio to CTBC Brazil Sep 28 13:25 40 h 19 min 813 1,871 10major Squarespace Squarespace loading and editing Issues Sep 28 13:17 48 min 4 major Canonical "wiki.ubuntu.com" is Down Sep 28 12:54 17 min 1 1,384 minor Rocketlane Performance Latency Degradation Sep 28 12:31 1 h 6 min 8 39 minor Zapier Azure DevOps connections failing: expired OAuth client secret (AADSTS7000222) Sep 28 12:13 1 h 4 min 129 727 3no impact stated Grafana Elevated Log Ingestion Errors for Grafana Cloud Logs in Azure Netherlands (EU) Sep 28 12:02 1 min 56 759 1no impact stated Teamtailor Degraded performance Sep 28 11:52 — 2 3 no impact stated Imperva [INC-1147] Service degradation of LCY (London) PoP Sep 28 11:42 1 min 5 53 minor FingerprintPro Ingress endpoint degradations Sep 28 10:56 1 min 2 3 no impact stated Notion· Notion AI Connector search results to be unavailable. Sep 28 10:47 — 37 161 minor Twilio· SendGrid· Segment Voice Call Failures from a Subset of Twilio Mobile Numbers to Vodafone United Kingdom Sep 28 10:45 16 h 53 min 813 1,871 9no impact stated Webflow [RESOLVED] Increased publishing times for some customers Sep 28 10:30 4 h 33 min 15 27 minor Signicat Incident on 3rd party service - eHerkenning/KPN and Reconi Sep 28 10:17 1 h 7 min 1 major Box [Medium] Issues with Box Notes Sep 28 10:04 27 min 43 404 1major Cloudinary Increased Error Rates – EU Region Sep 28 09:58 4 h 35 min 38 755 major Imperva [INC-1146] Service degradation of MAD (Madrid) PoP Sep 28 09:53 16 h 12 min 5 53 minor Scaleway ongoing [COKPIT] [fr-par] (custom-metrics) Some unavailability errors were reported Sep 28 09:46 ongoing 21 351 critical LINK Mobility Group ASA [CGI] Unsheduled disturbance Sep 28 09:42 2 h 31 min 5 13 1major Flexera Flexera One- IT Visibility- APAC - Reporting dashboards unavailable Sep 28 09:10 16 min 1 minor Kaseya Kaseya Quote Manager - Quotes and Sales Orders Not Syncing to Autotask or ConnectWise Sep 28 09:06 3 h 48 min 2 3 no impact stated Worldpay ongoing INC0667838 - US IVR Telephony service. Sep 28 08:59 ongoing 10 54 minor Qualys EU Platform 2: Users accessing VMDR module getting redirected to login page [IM-12883] Sep 28 08:57 10 h 18 min 6 21

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