Third Party Index

Upstream incidents

minor· PagerDuty· · 11 min

Issue Identified - Notification message

Listed as a subprocessor by 36 tracked vendors · 223 within 2 hops · In window: 2 of its subprocessors · In window: 0 vendors listing it (10 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Twilio · listed by 450 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Twilio Automattic · listed by 14 tracked vendors · incident: "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down, Sep 16 09:57 UTC Automattic Amazon Web Services · listed by 1,435 tracked vendors Amazon Web Services Google Cloud · listed by 1,284 tracked vendors Google Cloud OpenAI · listed by 740 tracked vendors OpenAI Microsoft · listed by 704 tracked vendors Microsoft Salesforce · listed by 482 tracked vendors Salesforce Intercom · listed by 341 tracked vendors Intercom Snowflake · listed by 316 tracked vendors Snowflake Atlassian · listed by 291 tracked vendors Atlassian Okta · listed by 269 tracked vendors Okta Mailgun · listed by 231 tracked vendors Mailgun Vercel · listed by 155 tracked vendors Vercel Fivetran · listed by 145 tracked vendors Fivetran PagerDuty · listed by 36 tracked vendors PagerDuty Confluent · listed by 39 tracked vendors Confluent SmartBear Software · listed by 39 tracked vendors SmartBear Software Cloudinary · listed by 35 tracked vendors Cloudinary Honeycomb · listed by 32 tracked vendors Honeycomb SolarWinds · listed by 26 tracked vendors SolarWinds Rackspace · listed by 12 tracked vendors Rackspace SingleStore · listed by 8 tracked vendors SingleStore Fastmail · listed by 6 tracked vendors Fastmail Verda · listed by 3 tracked vendors Verda Luma AI · listed by 2 tracked vendors Luma AI SigNoz · listed by 2 tracked vendors SigNoz Teleport · listed by 2 tracked vendors Teleport Aerospike · listed by 1 tracked vendor Aerospike Kentik · listed by 1 tracked vendor Kentik Twilio · listed by 450 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Twilio SendGrid · listed by 323 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC SendGrid Segment · listed by 170 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Segment DigitalOcean · listed by 79 tracked vendors · incident: Support Portal Service Disruption, Sep 16 09:48 UTC DigitalOcean Xero · listed by 27 tracked vendors · incident: Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central, Sep 16 08:49 UTC Xero Rapid7 · listed by 8 tracked vendors · incident: Rapid7 Customer Portal Degradation, Sep 16 09:27 UTC Rapid7 DevRev · listed by 5 tracked vendors · incident: Web App and Computer Access Issues (US-East), Sep 16 09:30 UTC DevRev Optimizely · listed by 5 tracked vendors · incident: Delay of E-Mails Submitted via SMTP API, Sep 16 08:33 UTC Optimizely Kaltura · listed by 4 tracked vendors · incident: Access to Support portal, Sep 16 09:47 UTC Kaltura Bullhorn · listed by 2 tracked vendors · incident: Salesforce Outage - Performance and Connection Issues, Sep 16 08:42 UTC Bullhorn Procore · listed by 0 tracked vendors · incident: Third party degradation impacting Procore Customer Support, Sep 16 09:33 UTC Procore OpenAI · listed by 740 tracked vendors OpenAI Salesforce · listed by 482 tracked vendors Salesforce Zendesk · listed by 373 tracked vendors Zendesk Mailgun · listed by 231 tracked vendors Mailgun Vercel · listed by 155 tracked vendors Vercel Vanta · listed by 97 tracked vendors Vanta New Relic · listed by 85 tracked vendors New Relic LaunchDarkly · listed by 63 tracked vendors LaunchDarkly Help Scout · listed by 47 tracked vendors Help Scout + 17 more+ 22 more+ 167 more

Incidents starting 30 min before to 2 h after

Twilio subprocessor of PagerDuty SMS Delivery Delays from Twilio to Airtel India ↗ minor +1 h 41 min 4 h 58 min
Automattic subprocessor of PagerDuty "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down ↗ major +1 h 58 min 1 min
Optimizely lists SmartBear Software (2 hops) Delay of E-Mails Submitted via SMTP API ↗ minor +34 min 23 min
Bullhorn lists SolarWinds, Rackspace (2 hops) Salesforce Outage - Performance and Connection Issues ↗ major +43 min 11 h 30 min
Xero lists Confluent (2 hops) Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central ↗ major +50 min 6 h 23 min
Rapid7 lists Confluent (2 hops) Rapid7 Customer Portal Degradation ↗ no impact stated +1 h 28 min 7 h 3 min
DevRev lists Confluent (2 hops) Web App and Computer Access Issues (US-East) ↗ minor +1 h 31 min 50 min
Procore lists Confluent, SmartBear Software (2 hops) Third party degradation impacting Procore Customer Support ↗ minor +1 h 34 min 6 h 46 min
SendGrid lists Honeycomb (2 hops) SMS Delivery Delays from Twilio to Airtel India ↗ minor +1 h 41 min 4 h 58 min
Segment lists Honeycomb (2 hops) SMS Delivery Delays from Twilio to Airtel India ↗ minor +1 h 41 min 4 h 58 min
Kaltura lists Cloudinary (2 hops) Access to Support portal ↗ minor +1 h 48 min 7 h 17 min
DigitalOcean lists Rackspace (2 hops) Support Portal Service Disruption ↗ minor +1 h 49 min 11 h 21 min

Incidents

minor Coveo [All Regions] Support portal Issues Sep 16 12:33 7 h 56 min 4 645 minor Formstack· Intellistack Salesforce Service Disruption Sep 16 12:33 5 h 44 min 6 21 minor Clerk Delays in webhook delivery Sep 16 12:31 1 h 7 min 32 154 minor Anaplan Platform Alerts Sep 16 12:24 17 min 3 16 no impact stated Resend High latency on General-API Sep 16 12:23 — 64 196 1minor Aiven Creation of new service nodes disrupted Sep 16 12:21 13 days 22 835 no impact stated Bullhorn Internal support platform Outage Sep 16 12:12 2 h 36 min 2 3 minor Luma AI Ray2 increased queue times Sep 16 12:00 13 h 2 47 major Salesloft Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze Sep 16 11:59 2 h 31 187 minor Intercom Issues with Fin for Salesforce Sep 16 11:51 5 h 27 min 341 1,384 4minor Lovable Builds failing for some users Sep 16 11:47 22 min 1 major Pitney Bowes UPS Service Disruption Observed for RateShipment. Sep 16 11:39 1 h 1 2 major Jamf Fulfillment services Sep 16 11:31 3 h 24 min 7 8 no impact stated Digicert DigiCert Alert - CertCentral and CIS Service Degraded Sep 16 11:24 1 h 19 min 2 3 minor Clever Clever's Support Team Delayed in Assisting Districts Sep 16 11:24 12 h 18 min 3 minor Rippling Issues accessing Rippling live chat and support email Sep 16 11:22 2 h 11 min 10 23 minor Conga Informational Notice – Salesforce Service Disruption Sep 16 11:08 25 h 36 min 9 497 1minor Signicat Degraded performance - VideoID Sep 16 11:08 15 min 1 no impact stated Apollo Salesforce Service Disruption Sep 16 11:00 — 29 156 1minor Akamai Case Ticketing Issue Sep 16 10:51 3 h 7 min 44 1,062 1minor Degreed Sitewide slowness - EU region Sep 16 10:50 49 min 1 3 major Nebius [us-central1] Object Storage is partially unavailable Sep 16 10:45 4 h 56 min 12 626 major Smartsheet Salesforce connector is experiencing intermittent issues Sep 16 10:36 10 h 26 min 10 12 no impact stated Gainsight Software Salesforce Service Disruption - Cascading impact on Gainsight CS functionality Sep 16 10:34 8 h 35 min 54 270 3minor Plain Degraded AI thread processing Sep 16 10:33 25 min 44 946 2major Canonical "Landscape" is Down Sep 16 10:27 15 min 1 1,284 minor ClickHouse Intermittent Issues with the Support tab Sep 16 10:16 13 h 49 min 130 1,313 4no impact stated New Relic Salesforce Service Disruption Sep 16 10:08 5 h 32 min 85 365 2minor InfluxData Query performance degradation in Azure Westeurope. Sep 16 10:08 6 h 48 min 2 495 minor Worldpay INC0652044 - We are aware of potential issues with a Third Party Sep 16 10:05 2 h 31 min 10 51 no impact stated Stripe Stripe Support Systems issue Sep 16 10:05 7 h 4 min 647 1,514 8no impact stated Stripe Elevated errors on Google Pay payments Sep 16 10:05 7 h 47 min 647 1,514 8major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 16 09:57 1 min 14 136 1minor Veryfi API performance impacted for some accounts Sep 16 09:55 16 min 2 30 major Qualtrics Salesforce Workflow Connection issues noticed in all Regions Sep 16 09:53 3 h 50 min 19 220 minor Sprout Social Meta Connection Issue Sep 16 09:49 34 h 32 min 6 13 1minor DigitalOcean Support Portal Service Disruption Sep 16 09:48 11 h 21 min 79 371 minor Kaltura Access to Support portal Sep 16 09:47 7 h 17 min 4 5 minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 29 138 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 766 1,756 29minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1minor WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 496 no impact stated Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 13 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 91 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 65 674 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 27

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