Third Party Index

Upstream incidents

minor· Twilio· SendGrid· Segment· · 12 h 45 min

User Authentication Identity SNA Failure Increase for Smartfren in Indonesia

Listed as a subprocessor by 828 tracked vendors · 1,916 within 2 hops · In window: 8 vendors listing it (11 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Amazon Web Services · listed by 1,552 tracked vendors Amazon Web Services Google Cloud · listed by 1,417 tracked vendors Google Cloud OpenAI · listed by 805 tracked vendors OpenAI Microsoft · listed by 750 tracked vendors Microsoft Anthropic · listed by 584 tracked vendors Anthropic Slack · listed by 523 tracked vendors Slack Datadog · listed by 422 tracked vendors Datadog Snowflake · listed by 324 tracked vendors Snowflake Fivetran · listed by 148 tracked vendors Fivetran ClickHouse · listed by 133 tracked vendors ClickHouse Elasticsearch · listed by 131 tracked vendors Elasticsearch Postmark · listed by 110 tracked vendors Postmark ElevenLabs · listed by 106 tracked vendors ElevenLabs Meta · listed by 83 tracked vendors Meta Twilio · listed by 485 tracked vendors Twilio SendGrid · listed by 350 tracked vendors SendGrid Segment · listed by 182 tracked vendors Segment Grafana · listed by 56 tracked vendors · incident: Intermittent Metric Write Errors in GCP US Central (prod-us-central-0), Sep 14 15:30 UTC Grafana Xero · listed by 32 tracked vendors · incident: UK: Delay with processing HMRC connected services (CIS, Corporate Tax, Personal Tax, Partnership Tax, Payroll), Sep 14 15:08 UTC Xero Telnyx · listed by 18 tracked vendors · incident: Intermittent errors for /v2/ai/openai/models and /v2/ai/openai/chat/completions, Sep 14 14:53 UTC Telnyx Webflow · listed by 16 tracked vendors · incident: [RESOLVED] Reports of issues impacting multiple Webflow services, Sep 14 14:31 UTC Webflow EverTrue · listed by 0 tracked vendors · incident: EverTrue/Exports: Scheduled exports not delivered, Sep 14 14:32 UTC EverTrue HireVue · listed by 0 tracked vendors · incident: Candidates unable to complete device setup, Sep 14 15:51 UTC HireVue PowerSchool · listed by 0 tracked vendors · incident: Atrieve ADS Service Interruption, Sep 14 14:34 UTC PowerSchool Whalesync · listed by 0 tracked vendors · incident: Supabase sync problems, Sep 14 13:57 UTC Whalesync Stripe · listed by 725 tracked vendors Stripe Anthropic · listed by 584 tracked vendors Anthropic Salesforce · listed by 506 tracked vendors Salesforce HubSpot · listed by 470 tracked vendors HubSpot Sentry · listed by 466 tracked vendors Sentry Datadog · listed by 422 tracked vendors Datadog Vanta · listed by 106 tracked vendors · incident: Some Vanta AI features are unavailable, Sep 14 14:10 UTC Vanta Nebius · listed by 12 tracked vendors · incident: Managed Service for SkyPilot: cluster creation and update requests failing in eu-north1, Sep 14 15:00 UTC Nebius Anecdotes · listed by 0 tracked vendors · incident: Third-Party Provider Outage Impacting Anecdotes Platform, Sep 14 14:20 UTC Anecdotes OpenAI · listed by 805 tracked vendors OpenAI Microsoft · listed by 750 tracked vendors Microsoft Cloudflare · listed by 606 tracked vendors Cloudflare Mailgun · listed by 244 tracked vendors Mailgun Mixpanel · listed by 168 tracked vendors Mixpanel Fivetran · listed by 148 tracked vendors Fivetran Pendo · listed by 148 tracked vendors Pendo Amplitude · listed by 142 tracked vendors Amplitude ClickHouse · listed by 133 tracked vendors ClickHouse Elasticsearch · listed by 131 tracked vendors Elasticsearch Pylon · listed by 93 tracked vendors Pylon Fullstory · listed by 92 tracked vendors Fullstory Linear · listed by 92 tracked vendors Linear Deepgram · listed by 78 tracked vendors Deepgram Resend · listed by 78 tracked vendors Resend Supabase · listed by 68 tracked vendors Supabase Merge API · listed by 63 tracked vendors Merge API + 13 more+ 814 more+ 1,068 more

Incidents starting 30 min before to 2 h after

Whalesync lists SendGrid Supabase sync problems ↗ minor −1 min 3 days
Webflow lists Segment [RESOLVED] Reports of issues impacting multiple Webflow services ↗ minor +34 min 48 min
EverTrue lists Twilio EverTrue/Exports: Scheduled exports not delivered ↗ minor +35 min 23 h 40 min
PowerSchool lists Twilio, SendGrid Atrieve ADS Service Interruption ↗ critical +36 min 3 h 7 min
Telnyx lists Segment Intermittent errors for /v2/ai/openai/models and /v2/ai/openai/chat/completions ↗ major +55 min 6 min
Xero lists Twilio UK: Delay with processing HMRC connected services (CIS, Corporate Tax, Personal Tax, Partnership Tax, Payroll) ↗ minor +1 h 10 min 22 h 35 min
Grafana lists SendGrid Intermittent Metric Write Errors in GCP US Central (prod-us-central-0) ↗ minor +1 h 32 min —
HireVue lists Twilio Candidates unable to complete device setup ↗ minor +1 h 54 min 31 h 5 min
Vanta lists Anthropic, Salesforce (2 hops) Some Vanta AI features are unavailable ↗ major +12 min 1 h 30 min
Anecdotes lists Datadog, Zendesk (2 hops) Third-Party Provider Outage Impacting Anecdotes Platform ↗ major +23 min 1 h 31 min
Nebius lists HubSpot, Sentry (2 hops) Managed Service for SkyPilot: cluster creation and update requests failing in eu-north1 ↗ major +1 h 2 min 24 h 33 min

Incidents

critical Kaseya Datto Workplace - US Region - US-based users are currently unable to authenticate to US-hosted cells Sep 14 15:05 3 h 42 min 2 3 major Nebius Managed Service for SkyPilot: cluster creation and update requests failing in eu-north1 Sep 14 15:00 24 h 33 min 12 679 1major Telnyx Intermittent errors for /v2/ai/openai/models and /v2/ai/openai/chat/completions Sep 14 14:53 6 min 18 216 no impact stated Hostinger· Hosting24 Emergency Server US-2224 Maintenance Sep 14 14:53 58 min 1 critical Red Hat Model Hosting Platform Upgrade Sep 14 14:50 20 h 18 min 8 947 minor Webflow [RESOLVED] Reports of issues impacting multiple Webflow services Sep 14 14:31 48 min 16 28 major Vanta Some Vanta AI features are unavailable Sep 14 14:10 1 h 30 min 106 272 1minor Twilio· SendGrid· Segment User Authentication Identity SNA Failure Increase for Smartfren in Indonesia Sep 14 13:58 12 h 45 min 828 1,916 8minor nShift FTP file processing issue Sep 14 13:47 24 h 54 min 1 major Red Hat Initial: Quay.io Push/Pull Degraded Sep 14 13:34 19 h 41 min 8 947 major Docker Issues viewing newly pushed images and tags Sep 14 13:29 5 min 3 major Productboard Productboard Spark is unavailable Sep 14 13:26 51 min 25 225 1no impact stated Toggl Elevated API Errors Sep 14 13:25 4 min 1 2 minor JumpCloud Degraded Radius Service - EU region Sep 14 13:25 1 h 12 min 4 5 minor Exact Exact Online Premium – System unavailable (NL) Sep 14 13:22 39 min 1 2 critical Descript Rooms Recording Outage Sep 14 13:09 35 min 1 5 no impact stated Sumsub Dashboard applicant search impaired Sep 14 13:00 — 3 37 no impact stated Contentsquare Error Analysis: Encrypted API Response Details Missing Sep 14 12:57 1 min 7 99 major Kaseya Datto Networking - Network Manager - Datto Secure Edge (SASE) administrators unable to create Fabric Tunnels Sep 14 12:56 1 h 7 min 2 3 critical Kaseya Datto SaaS Protection - SaaS Protection Status Page in Datto Partner Portal Not Loading Customer Details Sep 14 12:46 5 h 7 min 2 3 minor Exact Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global) Sep 14 12:05 21 h 13 min 1 2 no impact stated Grafana CloudWatch request timeouts in prod-us-central-0 Sep 14 12:00 — 56 771 minor CircleCI· Vamp Increased wait times for macOS jobs Sep 14 11:59 1 h 8 45 minor Exact Exact Online Projects - Error during bank statement import (NL) Sep 14 11:44 2 days 1 2 major Exact Exact Online Jaarrekening – Submitting reports at the Chamber of Commerce results in discrepancies (NL) Sep 14 11:41 2 days 1 2 no impact stated Telesign Operator Alert - Kuwait (KW) - Zain (419/02) Sep 14 11:39 11 h 2 min 8 464 minor Qualys Multiple Shared Platforms : Patch Deployment Failures for KB5123099 – FileHashValidationFailed Error (IM-12864) Sep 14 11:26 2 days 6 21 1minor Scaleway [Support] Phone assistance is unavailable Sep 14 10:49 6 days 23 359 major Yousign Slowdown on processor Sep 14 10:08 1 h 41 min 3 67 1no impact stated Whereby Issues when joining room Sep 14 09:59 4 min 2 minor Twilio· SendGrid· Segment Voice Call Failures from a Subset of Twilio United States Phone Numbers to Korek Iraq Sep 14 09:48 7 h 39 min 828 1,916 3minor Airwallex US Increased latency in Web App Sep 14 09:47 — 3 21 minor Uanataca Instability of the Prevent and Trust and Sign services Sep 14 09:38 3 h 47 min 1 2 minor Scrive Email Delivery - Degraded Performance Sep 14 09:28 48 min 1 major Kaseya Autotask PSA - Inbound Email Processing - Inbound emails are not being processed and related items are not being created Sep 14 09:21 2 h 36 min 2 3 minor GetResponse Issues with image loading affecting Self Service Clients Sep 14 09:16 4 h 9 min 3 minor Pennylane Pennylane application disruption Sep 14 09:15 50 min 1 minor Mailgun Route delays in EU Region Sep 14 09:15 58 min 244 1,431 1minor Instructure Some users are experiencing slow load times when accessing Canvas Sep 14 09:13 33 min 2 4 no impact stated Scaleway [PGWY] - [fr-par-1] - Public Gateay stuck in a transient state Sep 14 09:09 — 23 359 1minor Gladia [Europe] API is in a degraded state Sep 14 09:07 7 h 31 min 8 407 major Scrive Support Phone - Partial Outage Sep 14 08:46 1 h 5 min 1 minor Exact Exact Boekhoud Gemak - Attachments purchase invoices not visible (NL) Sep 14 08:46 24 h 20 min 1 2 minor Twilio· SendGrid· Segment SMS Delivery Delays from a Subset of Twilio Short Codes to Vivo Brazil Sep 14 08:34 7 h 4 min 828 1,916 4minor Front [office365] Delays in sending and receiving messages for some customers in [us-west-1] and [us-west-2] Sep 14 08:20 2 h 40 min 41 808 minor Cursor Investigating Grok service degradation Sep 14 08:14 53 min 10 29 major Exact All products - Support portal unavailable (Global) Sep 14 07:14 5 h 7 min 1 2 no impact stated Lithic Intermittent timeouts on Tokenization and Card Creation API endpoints Sep 14 07:05 42 h 38 min 1 2 major CloudConvert EU Central, US East, and 1 other service are down Sep 14 06:56 2 h 41 min 12 34 minor Instructure Canvas support phone system is experiencing connection issues Sep 14 06:52 5 h 33 min 2 4

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