Third Party Index

Upstream incidents

minor· ClickHouse· · 13 h 49 min

Intermittent Issues with the Support tab

Listed as a subprocessor by 132 tracked vendors · 1,406 within 2 hops · In window: 4 vendors listing it (28 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud Microsoft · listed by 739 tracked vendors Microsoft Salesforce · listed by 500 tracked vendors Salesforce GitHub · listed by 207 tracked vendors GitHub Pylon · listed by 91 tracked vendors Pylon Langfuse · listed by 33 tracked vendors Langfuse kapa.ai · listed by 6 tracked vendors kapa.ai ClickHouse · listed by 132 tracked vendors ClickHouse Jamf · listed by 7 tracked vendors · incident: Fulfillment services, Sep 16 11:31 UTC Jamf Sprout Social · listed by 6 tracked vendors · incident: Meta Connection Issue, Sep 16 09:49 UTC Sprout Social Clever · listed by 4 tracked vendors · incident: Clever's Support Team Delayed in Assisting Districts, Sep 16 11:24 UTC Clever Lovable · listed by 1 tracked vendor · incident: Builds failing for some users, Sep 16 11:47 UTC Lovable Salesforce · listed by 500 tracked vendors Salesforce Twilio · listed by 480 tracked vendors Twilio SendGrid · listed by 345 tracked vendors SendGrid Segment · listed by 179 tracked vendors Segment Vercel · listed by 171 tracked vendors Vercel WorkOS · listed by 114 tracked vendors WorkOS LaunchDarkly · listed by 64 tracked vendors LaunchDarkly ChargeBee · listed by 58 tracked vendors ChargeBee LangChain · listed by 51 tracked vendors LangChain Help Scout · listed by 49 tracked vendors Help Scout Stripe · listed by 713 tracked vendors · incident: Stripe Support Systems issue, Sep 16 10:05 UTC Stripe Intercom · listed by 364 tracked vendors · incident: Issues with Fin for Salesforce, Sep 16 11:51 UTC Intercom New Relic · listed by 91 tracked vendors · incident: Salesforce Service Disruption, Sep 16 10:08 UTC New Relic DigitalOcean · listed by 89 tracked vendors · incident: Support Portal Service Disruption, Sep 16 09:48 UTC DigitalOcean Gainsight Software · listed by 55 tracked vendors · incident: Salesforce Service Disruption - Cascading impact on Gainsight CS functionality, Sep 16 10:34 UTC Gainsight Software Akamai · listed by 46 tracked vendors · incident: Case Ticketing Issue, Sep 16 10:51 UTC Akamai Plain · listed by 45 tracked vendors · incident: Degraded AI thread processing, Sep 16 10:33 UTC Plain Apollo · listed by 33 tracked vendors · incident: Salesforce Service Disruption, Sep 16 11:00 UTC Apollo Salesloft · listed by 32 tracked vendors · incident: Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze, Sep 16 11:59 UTC Salesloft Qualtrics · listed by 19 tracked vendors · incident: Salesforce Workflow Connection issues noticed in all Regions, Sep 16 09:53 UTC Qualtrics Smartsheet · listed by 11 tracked vendors · incident: Salesforce connector is experiencing intermittent issues, Sep 16 10:36 UTC Smartsheet Conga · listed by 9 tracked vendors · incident: Informational Notice – Salesforce Service Disruption, Sep 16 11:08 UTC Conga Kaltura · listed by 4 tracked vendors · incident: Access to Support portal, Sep 16 09:47 UTC Kaltura Bullhorn · listed by 2 tracked vendors · incident: Internal support platform Outage, Sep 16 12:12 UTC Bullhorn Digicert · listed by 2 tracked vendors · incident: DigiCert Alert - CertCentral and CIS Service Degraded, Sep 16 11:24 UTC Digicert InfluxData · listed by 2 tracked vendors · incident: Query performance degradation in Azure Westeurope., Sep 16 10:08 UTC InfluxData Luma AI · listed by 2 tracked vendors · incident: Ray2 increased queue times, Sep 16 12:00 UTC Luma AI Veryfi · listed by 2 tracked vendors · incident: API performance impacted for some accounts, Sep 16 09:55 UTC Veryfi Canonical · listed by 1 tracked vendor · incident: "Landscape" is Down, Sep 16 10:27 UTC Canonical IXOPAY · listed by 0 tracked vendors · incident: Support portal and ticketing intermittently unavailable — third-party service disruption, Sep 16 09:50 UTC IXOPAY + 118 more+ 1,254 more

Incidents starting 30 min before to 2 h after

Sprout Social lists ClickHouse Meta Connection Issue ↗ minor −27 min 34 h 32 min
Jamf lists ClickHouse Fulfillment services ↗ major +1 h 16 min 3 h 24 min
Lovable lists ClickHouse Builds failing for some users ↗ minor +1 h 32 min 22 min
Kaltura lists Salesforce, Twilio (2 hops) Access to Support portal ↗ minor −28 min 7 h 17 min
DigitalOcean lists Twilio, SendGrid (2 hops) Support Portal Service Disruption ↗ minor −28 min 11 h 21 min
Stripe lists Salesforce, Twilio (2 hops) Stripe Support Systems issue ↗ no impact stated −11 min 7 h 4 min
New Relic lists Salesforce, SendGrid (2 hops) Salesforce Service Disruption ↗ no impact stated −7 min 5 h 32 min
Canonical lists Salesforce (2 hops) "Landscape" is Down ↗ major +12 min 15 min
Plain lists Salesforce, Segment (2 hops) Degraded AI thread processing ↗ minor +17 min 25 min
Akamai lists Salesforce (2 hops) Case Ticketing Issue ↗ minor +36 min 3 h 7 min
Apollo lists Twilio, LangChain (2 hops) Salesforce Service Disruption ↗ no impact stated +44 min —
Digicert lists Salesforce, Twilio (2 hops) DigiCert Alert - CertCentral and CIS Service Degraded ↗ no impact stated +1 h 9 min 1 h 19 min
OpenGov lists SendGrid (2 hops) Help Center and Technical Support Outage ↗ major +1 h 23 min 7 h 31 min
Intercom lists Twilio, Bird (2 hops) Issues with Fin for Salesforce ↗ minor +1 h 36 min 5 h 27 min
Luma AI lists Twilio, Vercel (2 hops) Ray2 increased queue times ↗ minor +1 h 44 min 13 h
Bullhorn lists Salesforce, Twilio (2 hops) Internal support platform Outage ↗ no impact stated +1 h 56 min 2 h 36 min

Incidents

minor Amplitude Realtime Data Pipeline Delay Sep 17 20:05 1 h 10 min 141 718 1minor Conga Investigating Issue Impacting Sign Professional Sep 17 19:53 1 h 38 min 9 516 minor Vanta Vendor assessment product test failures Sep 17 19:37 9 h 23 min 106 269 major Red Hat Red Hat Partner Connect Maintenance Sep 17 19:35 2 days 8 933 major SonarSource Increased errors affecting analysis and CI Sep 17 19:22 45 min 3 no impact stated Hostinger· Hosting24 Emergency Server IN-1495 Maintenance Sep 17 19:06 17 min 1 major OpenAI Elevated errors affecting ChatGPT Work mode Sep 17 19:03 1 h 21 min 794 1,932 7minor Imperva [INC-1135] Service Degradation Causing Intermittent DNS Resolution Issues Sep 17 18:57 5 h 11 min 5 53 minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo Sep 17 18:36 10 h 3 min 815 1,881 3no impact stated Broadcom Network and Web Path Events not displaying Sep 17 18:29 10 days 2 minor Avalara Avalara Cross Border Restrictions Service Degradation Sep 17 18:27 17 min 29 120 1major Discord Issue / Delay in establishing call connection Sep 17 18:18 2 h 21 min 14 111 1minor Qualtrics TextIQ issues in all regions Sep 17 18:00 1 h 12 min 19 229 major Astronomer Permissions silently dropped from custom roles Sep 17 17:54 3 h 56 min 5 68 minor Fireworks Service Degradation for Kimi K3 Fast Sep 17 17:50 1 min 54 1,375 minor Sinch Delivery Issue Congo D.R - Orange DRC Sep 17 17:28 5 h 15 min 28 1,163 3minor Lago Degraded performance on our API Sep 17 17:11 10 min 5 75 minor Klaviyo Flow sending delays Sep 17 17:10 2 h 35 min 7 8 minor Harness.io· OverOps Dashboard export and download APIs are currently facing issue. Sep 17 17:03 3 days 3 35 minor Ping Identity PingID - EU Geography - Degradation Sep 17 17:01 56 min 6 53 no impact stated Confluent Confluent Cloud Metrics API experienced elevated latency and error rates Sep 17 17:00 — 40 1,178 3major Nebius Compute services are partially unavailable for customers Sep 17 16:26 43 min 12 669 minor Kaseya Datto Networking - Datto Secure Edge - Users Can Experience Throttling Despite Remaining Below The Pooled Data Cap Sep 17 16:05 23 h 34 min 2 3 no impact stated Twilio· SendGrid· Segment 503 Errors When Calling Comms-API Sep 17 15:57 — 815 1,881 7major Elasticsearch AutoOps node metrics temporarily unavailable in some regions Sep 17 15:50 41 min 128 1,235 8no impact stated MaxMind Network degradation in us-east region Sep 17 15:50 26 h 49 min 25 118 1critical Infobip Pakistan - Portal login degradation and Customer Portal service intermittent Sep 17 15:31 2 h 24 min 21 177 1minor Notion· Notion Notion Calendar sign-in redirects on web Sep 17 15:25 20 h 35 min 37 161 minor Cursor Investigating service degradation — Cloud Agents and Automations Sep 17 15:20 4 h 44 min 9 28 minor Twilio· SendGrid· Segment MMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in United States Sep 17 15:11 5 h 14 min 815 1,881 8minor ngrok SSO session validation errors on dashboard.ngrok.com Sep 17 15:10 5 h 26 min 3 major SugarCRM Sugar Market US and Sugar Market EU are down Sep 17 15:05 9 min 1 minor Formstack· Intellistack Formstack Forms: Phone Number Field Sep 17 14:48 4 h 27 min 7 23 minor Asana Slow performance for a subset of Asana users Sep 17 14:36 36 min 29 255 no impact stated Broadcom CASB Gatelets Degraded Performance in the US Central Region Sep 17 14:34 17 h 25 min 2 1minor Notion· Notion Some connected content results unavailable in Notion AI Sep 17 14:07 3 days 37 161 minor Harness.io· OverOps DBDevOps Builds Failing intermittently Sep 17 14:00 31 h 29 min 3 35 major Automattic "Crowdsignal" is Down Sep 17 13:26 1 min 17 148 minor nylas [US/EU] Delayed Message Sync and 404 Errors for IMAP-Based Accounts Sep 17 12:31 2 h 27 min 28 153 major Cursor Investigating service degradation — Grok Bot Sep 17 12:30 2 h 4 min 9 28 major Plain Elevated Errors and Delays Sep 17 12:27 11 min 45 1,017 minor Telesign 2-Way service interruptions Brazil (BR) Sep 17 12:03 5 days 7 457 minor Sinch Services | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-65291 (MNOC-65292) Sep 17 11:46 28 h 8 min 28 1,163 major Anaplan Platform Alerts Sep 17 11:18 16 min 3 17 minor NinjaOne EU – Apple APNs Certificate Creation and Renewal Issues Sep 17 10:55 1 h 29 min 1 3 no impact stated Nebius Resuming IAM accounts is unavailable Sep 17 10:46 58 min 12 669 1minor Twilio· SendGrid· Segment MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia Sep 17 10:19 4 h 9 min 815 1,881 1major Matillion Some Maia runners failing to start (EU and US regions) Sep 17 10:09 10 min 2 14 major monday.com Issues with automations and integrations Sep 17 10:07 32 min 18 53 minor Imperva [INC-1134] Degradation of performance in Imperva Management Console Sep 17 09:45 33 min 5 53

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