Third Party Index

Upstream incidents

minor· PagerDuty· · 11 min

Issue Identified - Notification message

Listed as a subprocessor by 36 tracked vendors · 232 within 2 hops · In window: 2 of its subprocessors · In window: 0 vendors listing it (10 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Twilio · listed by 480 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Twilio Automattic · listed by 17 tracked vendors · incident: "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down, Sep 16 09:57 UTC Automattic Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud OpenAI · listed by 794 tracked vendors OpenAI Microsoft · listed by 739 tracked vendors Microsoft Salesforce · listed by 500 tracked vendors Salesforce Intercom · listed by 364 tracked vendors Intercom Snowflake · listed by 319 tracked vendors Snowflake Atlassian · listed by 301 tracked vendors Atlassian Okta · listed by 278 tracked vendors Okta Mailgun · listed by 242 tracked vendors Mailgun Vercel · listed by 171 tracked vendors Vercel Fivetran · listed by 147 tracked vendors Fivetran PagerDuty · listed by 36 tracked vendors PagerDuty Confluent · listed by 40 tracked vendors Confluent SmartBear Software · listed by 39 tracked vendors SmartBear Software Cloudinary · listed by 38 tracked vendors Cloudinary Honeycomb · listed by 33 tracked vendors Honeycomb SolarWinds · listed by 27 tracked vendors SolarWinds Rackspace · listed by 13 tracked vendors Rackspace SingleStore · listed by 9 tracked vendors SingleStore Fastmail · listed by 6 tracked vendors Fastmail Verda · listed by 3 tracked vendors Verda Kentik · listed by 2 tracked vendors Kentik Luma AI · listed by 2 tracked vendors Luma AI SigNoz · listed by 2 tracked vendors SigNoz Teleport · listed by 2 tracked vendors Teleport Aerospike · listed by 1 tracked vendor Aerospike Twilio · listed by 480 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Twilio SendGrid · listed by 345 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC SendGrid Segment · listed by 179 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Segment DigitalOcean · listed by 89 tracked vendors · incident: Support Portal Service Disruption, Sep 16 09:48 UTC DigitalOcean Xero · listed by 30 tracked vendors · incident: Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central, Sep 16 08:49 UTC Xero Rapid7 · listed by 8 tracked vendors · incident: Rapid7 Customer Portal Degradation, Sep 16 09:27 UTC Rapid7 DevRev · listed by 5 tracked vendors · incident: Web App and Computer Access Issues (US-East), Sep 16 09:30 UTC DevRev Optimizely · listed by 5 tracked vendors · incident: Delay of E-Mails Submitted via SMTP API, Sep 16 08:33 UTC Optimizely Kaltura · listed by 4 tracked vendors · incident: Access to Support portal, Sep 16 09:47 UTC Kaltura Bullhorn · listed by 2 tracked vendors · incident: Salesforce Outage - Performance and Connection Issues, Sep 16 08:42 UTC Bullhorn Procore · listed by 0 tracked vendors · incident: Third party degradation impacting Procore Customer Support, Sep 16 09:33 UTC Procore OpenAI · listed by 794 tracked vendors OpenAI Salesforce · listed by 500 tracked vendors Salesforce Zendesk · listed by 385 tracked vendors Zendesk Mailgun · listed by 242 tracked vendors Mailgun Vercel · listed by 171 tracked vendors Vercel Vanta · listed by 106 tracked vendors Vanta New Relic · listed by 91 tracked vendors New Relic LaunchDarkly · listed by 64 tracked vendors LaunchDarkly Help Scout · listed by 49 tracked vendors Help Scout + 17 more+ 22 more+ 176 more

Incidents starting 30 min before to 2 h after

Twilio subprocessor of PagerDuty SMS Delivery Delays from Twilio to Airtel India ↗ minor +1 h 41 min 4 h 58 min
Automattic subprocessor of PagerDuty "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down ↗ major +1 h 58 min 1 min
Optimizely lists SmartBear Software (2 hops) Delay of E-Mails Submitted via SMTP API ↗ minor +34 min 23 min
Bullhorn lists SolarWinds, Rackspace (2 hops) Salesforce Outage - Performance and Connection Issues ↗ major +43 min 11 h 30 min
Xero lists Confluent (2 hops) Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central ↗ major +50 min 6 h 23 min
Rapid7 lists Confluent (2 hops) Rapid7 Customer Portal Degradation ↗ no impact stated +1 h 28 min 7 h 3 min
DevRev lists Confluent (2 hops) Web App and Computer Access Issues (US-East) ↗ minor +1 h 31 min 50 min
Procore lists Confluent, SmartBear Software (2 hops) Third party degradation impacting Procore Customer Support ↗ minor +1 h 34 min 6 h 46 min
SendGrid lists Honeycomb (2 hops) SMS Delivery Delays from Twilio to Airtel India ↗ minor +1 h 41 min 4 h 58 min
Segment lists Honeycomb (2 hops) SMS Delivery Delays from Twilio to Airtel India ↗ minor +1 h 41 min 4 h 58 min
Kaltura lists Cloudinary (2 hops) Access to Support portal ↗ minor +1 h 48 min 7 h 17 min
DigitalOcean lists Rackspace (2 hops) Support Portal Service Disruption ↗ minor +1 h 49 min 11 h 21 min

Incidents

minor Twilio· SendGrid· Segment MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia Sep 17 10:19 4 h 9 min 815 1,881 1major Matillion Some Maia runners failing to start (EU and US regions) Sep 17 10:09 10 min 2 14 major monday.com Issues with automations and integrations Sep 17 10:07 32 min 18 53 minor Imperva [INC-1134] Degradation of performance in Imperva Management Console Sep 17 09:45 33 min 5 53 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to H3G United Kingdom Sep 17 09:43 6 h 37 min 815 1,881 4no impact stated FastSpring Custom Orders Unavailable Sep 17 09:35 2 h 26 min 8 17 minor Bullhorn Bullhorn Back Office - Unable to Send Onboarding Sep 17 09:33 15 min 2 3 no impact stated Brevo Security Incident - ClickFix Sep 17 09:32 — 21 28 minor Webflow [RESOLVED] Reports of issues authorizing MCP for sites within Client Workspaces Sep 17 09:30 41 min 16 28 minor Brevo Multiple Services are Impacted Sep 17 09:20 1 h 40 min 21 28 minor Twilio· SendGrid· Segment User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines Sep 17 09:14 7 h 14 min 815 1,881 4minor monday.com Partial UI functionality degradation Sep 17 09:11 1 h 54 min 18 53 minor Tavily Tavily website degraded performance Sep 17 08:40 38 min 6 89 minor Exact Exact Online - OOPS error when opening the overview Revenue Forecast in Subscriptions (NL/BE) Sep 17 08:31 22 h 27 min 1 2 major Automattic "Crowdsignal" is Down Sep 17 08:21 13 min 17 148 major Automattic "Crowdsignal" is Down Sep 17 08:09 2 min 17 148 minor Scaleway [CKPT] (fr-par) Some customers may have traces ingestion and query unavailability Sep 17 07:59 — 22 353 minor Kaseya VSA9 - Service Disruption - remotecarece3 Sep 17 07:33 2 h 1 min 2 3 no impact stated Hostinger· Hosting24 hPanel Accessibility Issues Sep 17 07:01 33 min 1 major Canonical "Landscape" is Down Sep 17 06:41 13 min 1 1,391 minor Fireworks Service Degradation for GLM 5.2 US Sep 17 06:41 12 min 54 1,375 no impact stated Composio Elevated errors on platform APIs Sep 17 06:40 16 min 9 22 minor Conga Investigating Issue Impacting Conga Platform - EU region Sep 17 06:04 6 h 37 min 9 516 major Pinecone [Serverless][AWS][us-west-2] 5xx errors on the readpath Sep 17 05:37 11 h 7 min 32 320 no impact stated Vercel Failures delivering Logs to Drains Sep 17 05:11 2 h 171 801 2minor ChargeBee API Service Degradation Sep 17 03:51 1 min 58 370 major Canonical "Landscape" is Down Sep 17 03:32 24 min 1 1,391 minor Genesys Elevated Error Rates - Americas (US-East) Sep 17 01:33 3 h 41 min 7 30 minor FingerprintPro Webhooks Degradation Sep 17 01:30 1 h 19 min 2 3 no impact stated Broadcom EMEA and NAM Email Quarantine Portal Login Issue Sep 17 01:21 30 h 29 min 2 major Retell AI Call service disruption Sep 17 01:15 19 min 7 67 minor Criteo Data Processing Delays - Reporting Tools Affected Sep 17 01:13 4 h 25 min 4 critical Bandwidth Bandwidth Local Market Impairment - 234 - Pittsburgh, PA Sep 17 01:11 13 h 20 min 12 66 1no impact stated Genesys Elevated Error Rates - APAC (Sydney) Sep 17 00:50 1 min 7 30 minor Dash0 Spans ingestion delay in AWS eu-west-1 region Sep 17 00:21 2 h 21 min 3 14 minor Notion· Notion Duplicate characters when editing with a Korean keyboard on iOS Sep 16 23:58 22 h 5 min 37 161 minor Bullhorn Bullhorn Back Office - Performance Issues Sep 16 23:57 2 h 50 min 2 3 no impact stated Stripe Elevated declines on Visa Sep 16 23:33 1 h 44 min 713 1,636 1minor Twilio· SendGrid· Segment MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States Sep 16 23:29 20 h 28 min 815 1,881 6minor Worldpay INC0652637 - Credit/Debit Network - Visa Sep 16 23:21 2 h 45 min 10 55 no impact stated Formassembly Salesforce Connector Authorization Issues Following Recent Salesforce Outage Sep 16 22:43 15 h 46 min 1 minor Workato Deployments and RLCM Performance Degradation Sep 16 21:50 9 h 9 min 66 713 major Discord Issue establishing voice call Sep 16 21:32 1 h 2 min 14 111 no impact stated Prismatic Elevated error rates in US-WEST-2 only Sep 16 21:18 1 min 6 20 minor Qualys US Platform 3: Delay in data processing to the UI and via API (IM-12872) Sep 16 20:24 44 h 44 min 6 21 critical AssemblyAI Outage on US Async Endpoint Sep 16 20:22 1 h 14 min 55 490 minor Langfuse OTEL ingestion queue delay over 10 minutes in US Sep 16 20:20 1 h 11 min 33 253 no impact stated Worldpay INC0652739 - Mastercard Debit (Maestro) - Transaction Authorizations Sep 16 20:00 — 10 55 major Automattic "Tumblr API (Tumblr)" is Down Sep 16 19:57 1 min 17 148 minor Kaseya Datto Endpoint Backup for PC - Cloud Siris 299242 - Degraded Cloud Operations Sep 16 19:39 43 h 17 min 2 3

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