Third Party Index

Upstream incidents

minor· Gong· · 12 h 40 min

Gong CRM is currently affected by a service disruption at Salesforce

Listed as a subprocessor by 97 tracked vendors · 509 within 2 hops · In window: 2 of its subprocessors · In window: 2 vendors listing it (10 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Twilio · listed by 485 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Twilio MongoDB · listed by 232 tracked vendors · incident: Support Portal Outage, Sep 16 09:06 UTC MongoDB Amazon Web Services · listed by 1,552 tracked vendors Amazon Web Services Google Cloud · listed by 1,418 tracked vendors Google Cloud Microsoft · listed by 750 tracked vendors Microsoft Snowflake · listed by 324 tracked vendors Snowflake Mailgun · listed by 244 tracked vendors Mailgun Gong · listed by 97 tracked vendors Gong Rapid7 · listed by 8 tracked vendors · incident: Rapid7 Customer Portal Degradation, Sep 16 09:27 UTC Rapid7 Digicert · listed by 2 tracked vendors · incident: DigiCert Alert - Chat & Email Third-Party Service Issue, Sep 16 09:40 UTC Digicert Zapier · listed by 131 tracked vendors Zapier Linear · listed by 92 tracked vendors Linear Deepgram · listed by 78 tracked vendors Deepgram PandaDoc · listed by 35 tracked vendors PandaDoc Paddle · listed by 34 tracked vendors Paddle Honeycomb · listed by 33 tracked vendors Honeycomb nylas · listed by 28 tracked vendors nylas Maxio · listed by 21 tracked vendors Maxio Together AI · listed by 15 tracked vendors Together AI Airtable · listed by 14 tracked vendors Airtable Backblaze · listed by 14 tracked vendors Backblaze People Data Labs · listed by 10 tracked vendors People Data Labs Twilio · listed by 485 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Twilio SendGrid · listed by 350 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC SendGrid Segment · listed by 182 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Segment Supabase · listed by 68 tracked vendors · incident: Edge Function Latency, Sep 16 09:24 UTC Supabase Plain · listed by 45 tracked vendors · incident: Degraded AI thread processing, Sep 16 10:33 UTC Plain Apollo · listed by 34 tracked vendors · incident: Salesforce Service Disruption, Sep 16 11:00 UTC Apollo rollbar · listed by 31 tracked vendors · incident: Increased occurrence processing pipeline latency, Sep 16 09:45 UTC rollbar Procore · listed by 0 tracked vendors · incident: Third party degradation impacting Procore Customer Support, Sep 16 09:33 UTC Procore Salesforce · listed by 506 tracked vendors Salesforce Zendesk · listed by 391 tracked vendors Zendesk Mailgun · listed by 244 tracked vendors Mailgun Vercel · listed by 172 tracked vendors Vercel WorkOS · listed by 115 tracked vendors WorkOS ElevenLabs · listed by 106 tracked vendors ElevenLabs Vanta · listed by 106 tracked vendors Vanta Pylon · listed by 93 tracked vendors Pylon LaunchDarkly · listed by 65 tracked vendors LaunchDarkly AssemblyAI · listed by 55 tracked vendors AssemblyAI Fireworks · listed by 54 tracked vendors Fireworks Fastly · listed by 53 tracked vendors Fastly + 83 more+ 392 more

Incidents starting 30 min before to 2 h after

MongoDB subprocessor of Gong Support Portal Outage ↗ major −17 min 6 h 24 min
Twilio subprocessor of Gong SMS Delivery Delays from Twilio to Airtel India ↗ minor +16 min 4 h 58 min
Rapid7 lists Gong Rapid7 Customer Portal Degradation ↗ no impact stated +3 min 7 h 3 min
Digicert lists Gong DigiCert Alert - Chat & Email Third-Party Service Issue ↗ major +17 min 12 h 33 min
Supabase lists PandaDoc (2 hops) Edge Function Latency ↗ minor 0 min 3 h 2 min
Procore lists Honeycomb (2 hops) Third party degradation impacting Procore Customer Support ↗ minor +10 min 6 h 46 min
SendGrid lists Deepgram, Honeycomb (2 hops) SMS Delivery Delays from Twilio to Airtel India ↗ minor +16 min 4 h 58 min
Segment lists Deepgram, Honeycomb (2 hops) SMS Delivery Delays from Twilio to Airtel India ↗ minor +16 min 4 h 58 min
rollbar lists Linear (2 hops) Increased occurrence processing pipeline latency ↗ minor +21 min 26 min
Kaltura lists Descript (2 hops) Access to Support portal ↗ minor +24 min 7 h 17 min
Plain lists Linear (2 hops) Degraded AI thread processing ↗ minor +1 h 9 min 25 min
Apollo lists nylas (2 hops) Salesforce Service Disruption ↗ no impact stated +1 h 36 min —

Incidents

minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1minor WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 521 no impact stated Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 14 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 100 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 68 720 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 29 minor Supabase Edge Function Latency Sep 16 09:24 3 h 2 min 68 454 1minor Gong Gong CRM is currently affected by a service disruption at Salesforce Sep 16 09:24 12 h 40 min 97 509 2minor Ping Identity Customer Support Portal degraded performance Sep 16 09:20 4 h 41 min 6 53 1critical Braze Braze Support Services Outage Sep 16 09:17 6 h 51 min 19 42 1critical BigCommerce Contact Center System Outage Sep 16 09:15 6 h 27 min 1 minor UiPath Multiple Region- Uipath Customer Portal - Degraded Performance Sep 16 09:14 8 h 31 min 2 12 1major MongoDB Support Portal Outage Sep 16 09:06 6 h 24 min 232 1,457 8major Kaseya [KaseyaOne & Kaseya Store] Salesforce Global Service Disrution Impacting KaseyaOne and Kaseya Store Services Sep 16 09:06 6 h 14 min 2 3 minor Flexera Flexera Community- Service unavailable Sep 16 09:04 25 h 57 min 1 no impact stated Telesign Possible Delays in Service Response Sep 16 08:58 23 h 36 min 8 464 1minor Gearset Salesforce service disruption affecting multiple instances Sep 16 08:55 9 h 57 min 2 3 minor Instructure Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels. Sep 16 08:52 6 h 37 min 2 4 major Xero Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central Sep 16 08:49 6 h 23 min 32 107 major Lyyti Support services disruption Sep 16 08:44 4 h 18 min 1 1major Lovable Previews and builds failing to start Sep 16 08:42 25 min 1 major Bullhorn Salesforce Outage - Performance and Connection Issues Sep 16 08:42 11 h 30 min 2 3 minor Signicat Degraded performance - Signicat Dashboard Sep 16 08:36 2 h 3 min 1 minor Optimizely Delay of E-Mails Submitted via SMTP API Sep 16 08:33 23 min 5 14 minor Exact All products - Support portal unavailable (Global) Sep 16 08:28 21 h 23 min 1 2 minor Cursor Investigating service degradation Sep 16 08:03 39 min 10 29 1minor PagerDuty Issue Identified - Notification message Sep 16 07:59 11 min 36 234 minor Qualys AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869] Sep 16 07:39 16 min 6 21 major GitHub Degradation with Gemini 3.8 Flash Sep 16 07:20 10 h 27 min 210 1,188 2minor Supabase Auth Service Outage Sep 16 07:17 2 h 16 min 68 454 1minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru Sep 16 07:07 6 h 9 min 828 1,916 6no impact stated Tailscale Iru (formerly Kandji) device posture integration failure Sep 16 06:43 2 h 12 min 5 111 minor Scaleway [INSTANCE][FR-PAR-2] Outbound connectivity issues Sep 16 06:22 1 h 35 min 23 359 major Canonical "launchpad.net" is Down Sep 16 06:17 30 min 1 1,418 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Etisalat Egypt Sep 16 06:15 6 h 21 min 828 1,916 3major AfterShip Carrier bring is unstable - Start Time - 2026/09/16 05:53 UTC - End Time - 2026/09/17 05:32 UTC Sep 16 05:53 23 h 39 min 2 no impact stated Bandwidth Bandwidth Local Market Impairment - 920 - New Haven, CT Sep 16 05:35 4 h 50 min 13 68 minor Telesign 2-Way service interruptions Colombia (CO) Sep 16 04:56 2 h 56 min 8 464 major Canonical "Landscape" is Down Sep 16 04:50 21 min 1 1,418 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Tigo Paraguay Sep 16 04:49 6 h 27 min 828 1,916 1minor Sinch Delivery Issue Paraguay - Tigo Sep 16 04:18 3 h 2 min 29 1,181 3no impact stated Bandwidth Bandwidth Local Market Impairment - 234 - Pittsburgh, PA Sep 16 04:16 10 h 54 min 13 68 minor Harness.io· OverOps IACM Module Registry timeouts Sep 16 04:13 12 h 31 min 3 36 minor Zoom Service Degradation Affecting Zoom Phone Outbound Calls in China Region Sep 16 04:00 35 min 186 1,021 minor Twilio· SendGrid· Segment SMS Delivery Failures from Twilio to Vivo Brazil Sep 16 03:32 6 h 12 min 828 1,916 4no impact stated Vercel Invoice Generation Paused Sep 16 03:21 — 172 811 minor Reducto Partial degradation of Parse for requests with embed_pdf_metadata Sep 16 02:59 — 10 146 minor Twilio· SendGrid· Segment MMS Delivery Delays from a Subset of Twilio Long Codes to Freedom and Rogers Wireless Canada Sep 16 02:43 4 h 50 min 828 1,916 4

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