Third Party Index

Upstream incidents

no impact stated· Stripe· · 7 h 47 min

Elevated errors on Google Pay payments

Listed as a subprocessor by 589 tracked vendors · 1,421 within 2 hops · In window: 1 of its subprocessors · In window: 8 vendors listing it (27 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Twilio · listed by 432 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Twilio Amazon Web Services · listed by 1,368 tracked vendors Amazon Web Services Google Cloud · listed by 1,207 tracked vendors Google Cloud Microsoft · listed by 675 tracked vendors Microsoft Salesforce · listed by 470 tracked vendors Salesforce Snowflake · listed by 310 tracked vendors Snowflake Zoom · listed by 166 tracked vendors Zoom Databricks · listed by 84 tracked vendors Databricks Docusign · listed by 78 tracked vendors Docusign Marketo · listed by 46 tracked vendors Marketo Front · listed by 37 tracked vendors Front hCaptcha · listed by 9 tracked vendors hCaptcha LexisNexis · listed by 6 tracked vendors LexisNexis TaxJar · listed by 5 tracked vendors TaxJar Stripe · listed by 589 tracked vendors Stripe DigitalOcean · listed by 70 tracked vendors · incident: Support Portal Service Disruption, Sep 16 09:48 UTC DigitalOcean Plain · listed by 42 tracked vendors · incident: Degraded AI thread processing, Sep 16 10:33 UTC Plain rollbar · listed by 29 tracked vendors · incident: Increased occurrence processing pipeline latency, Sep 16 09:45 UTC rollbar Kaltura · listed by 3 tracked vendors · incident: Access to Support portal, Sep 16 09:47 UTC Kaltura Digicert · listed by 2 tracked vendors · incident: DigiCert Alert - Chat & Email Third-Party Service Issue, Sep 16 09:40 UTC Digicert Luma AI · listed by 2 tracked vendors · incident: Ray2 increased queue times, Sep 16 12:00 UTC Luma AI Veryfi · listed by 2 tracked vendors · incident: API performance impacted for some accounts, Sep 16 09:55 UTC Veryfi Lovable · listed by 1 tracked vendor · incident: Builds failing for some users, Sep 16 11:47 UTC Lovable Anthropic · listed by 517 tracked vendors Anthropic HubSpot · listed by 384 tracked vendors HubSpot Mailgun · listed by 220 tracked vendors Mailgun MongoDB · listed by 212 tracked vendors MongoDB Zoom · listed by 166 tracked vendors Zoom Vercel · listed by 143 tracked vendors Vercel Twilio · listed by 432 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Twilio Intercom · listed by 323 tracked vendors · incident: Issues with Fin for Salesforce, Sep 16 11:51 UTC Intercom SendGrid · listed by 309 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC SendGrid Segment · listed by 162 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC Segment Gainsight Software · listed by 53 tracked vendors · incident: Salesforce Service Disruption - Cascading impact on Gainsight CS functionality, Sep 16 10:34 UTC Gainsight Software Salesloft · listed by 30 tracked vendors · incident: Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze, Sep 16 11:59 UTC Salesloft Apollo · listed by 28 tracked vendors · incident: Salesforce Service Disruption, Sep 16 11:00 UTC Apollo Nebius · listed by 12 tracked vendors · incident: [us-central1] Object Storage is partially unavailable, Sep 16 10:45 UTC Nebius Smartsheet · listed by 10 tracked vendors · incident: Salesforce connector is experiencing intermittent issues, Sep 16 10:36 UTC Smartsheet Jamf · listed by 7 tracked vendors · incident: Fulfillment services, Sep 16 11:31 UTC Jamf InfluxData · listed by 2 tracked vendors · incident: Query performance degradation in Azure Westeurope., Sep 16 10:08 UTC InfluxData Clever · listed by 1 tracked vendor · incident: Clever's Support Team Delayed in Assisting Districts, Sep 16 11:24 UTC Clever OpenGov · listed by 0 tracked vendors · incident: Help Center and Technical Support Outage, Sep 16 11:38 UTC OpenGov Spendesk · listed by 0 tracked vendors · incident: International Transfers feature is unavailable for affected EEA customers, Sep 16 10:05 UTC Spendesk SuperOffice · listed by 0 tracked vendors · incident: Login issue, Sep 16 10:34 UTC SuperOffice Tiger Data (creators of TimescaleDB) · listed by 0 tracked vendors · incident: The functionality has been restored, Sep 16 10:41 UTC Tiger Data (creators… Microsoft · listed by 675 tracked vendors Microsoft Cloudflare · listed by 528 tracked vendors Cloudflare Salesforce · listed by 470 tracked vendors Salesforce Sentry · listed by 405 tracked vendors Sentry + 4 more+ 575 more+ 812 more

Incidents starting 30 min before to 2 h after

Twilio subprocessor of Stripe SMS Delivery Delays from Twilio to Airtel India ↗ minor −25 min 4 h 58 min
Kaltura lists Stripe Access to Support portal ↗ minor −17 min 7 h 17 min
DigitalOcean lists Stripe Support Portal Service Disruption ↗ minor −17 min 11 h 21 min
Plain lists Stripe Degraded AI thread processing ↗ minor +28 min 25 min
Lovable lists Stripe Builds failing for some users ↗ minor +1 h 43 min 22 min
Luma AI lists Stripe Ray2 increased queue times ↗ minor +1 h 55 min 13 h
Sprout Social lists Elasticsearch, LaunchDarkly (2 hops) Meta Connection Issue ↗ minor −16 min 34 h 32 min
SuperOffice lists Mailgun (2 hops) Login issue ↗ major +29 min 59 min
Akamai lists Workato, Aiven (2 hops) Case Ticketing Issue ↗ minor +47 min 3 h 7 min
Apollo lists Anthropic, AssemblyAI (2 hops) Salesforce Service Disruption ↗ no impact stated +55 min —
Jamf lists MongoDB, Zoom (2 hops) Fulfillment services ↗ major +1 h 27 min 3 h 24 min
OpenGov lists Anthropic (2 hops) Help Center and Technical Support Outage ↗ major +1 h 34 min 7 h 31 min
Intercom lists Anthropic, Mailgun (2 hops) Issues with Fin for Salesforce ↗ minor +1 h 47 min 5 h 27 min

Incidents

minor DevRev Platform Performance & Errors Sep 16 12:45 45 min 5 88 minor Coveo [All Regions] Support portal Issues Sep 16 12:33 7 h 56 min 4 624 minor Formstack· Intellistack Salesforce Service Disruption Sep 16 12:33 5 h 44 min 6 21 minor Clerk Delays in webhook delivery Sep 16 12:31 1 h 7 min 28 146 minor Anaplan Platform Alerts Sep 16 12:24 17 min 3 16 no impact stated Resend High latency on General-API Sep 16 12:23 — 54 180 minor Aiven Creation of new service nodes disrupted Sep 16 12:21 13 days 22 803 no impact stated Bullhorn Internal support platform Outage Sep 16 12:12 2 h 36 min 2 3 minor Luma AI Ray2 increased queue times Sep 16 12:00 13 h 2 47 major Salesloft Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze Sep 16 11:59 2 h 30 174 minor Intercom Issues with Fin for Salesforce Sep 16 11:51 5 h 27 min 323 1,309 4minor Lovable Builds failing for some users Sep 16 11:47 22 min 1 major Pitney Bowes UPS Service Disruption Observed for RateShipment. Sep 16 11:39 1 h 1 2 major Jamf Fulfillment services Sep 16 11:31 3 h 24 min 7 8 no impact stated Digicert DigiCert Alert - CertCentral and CIS Service Degraded Sep 16 11:24 1 h 19 min 2 3 minor Clever Clever's Support Team Delayed in Assisting Districts Sep 16 11:24 12 h 18 min 1 minor Rippling Issues accessing Rippling live chat and support email Sep 16 11:22 2 h 11 min 10 23 minor Conga Informational Notice – Salesforce Service Disruption Sep 16 11:08 25 h 36 min 9 484 1no impact stated Apollo Salesforce Service Disruption Sep 16 11:00 — 28 151 1minor Akamai Case Ticketing Issue Sep 16 10:51 3 h 7 min 43 1,018 1minor Degreed Sitewide slowness - EU region Sep 16 10:50 49 min 1 3 major Nebius [us-central1] Object Storage is partially unavailable Sep 16 10:45 4 h 56 min 12 595 major Smartsheet Salesforce connector is experiencing intermittent issues Sep 16 10:36 10 h 26 min 10 12 no impact stated Gainsight Software Salesforce Service Disruption - Cascading impact on Gainsight CS functionality Sep 16 10:34 8 h 35 min 53 264 2minor Plain Degraded AI thread processing Sep 16 10:33 25 min 42 898 1major Canonical "Landscape" is Down Sep 16 10:27 15 min 1 1,207 minor ClickHouse Intermittent Issues with the Support tab Sep 16 10:16 13 h 49 min 128 1,253 4no impact stated New Relic Salesforce Service Disruption Sep 16 10:08 5 h 32 min 82 352 2minor InfluxData Query performance degradation in Azure Westeurope. Sep 16 10:08 6 h 48 min 2 482 minor Worldpay INC0652044 - We are aware of potential issues with a Third Party Sep 16 10:05 2 h 31 min 10 48 no impact stated Stripe Stripe Support Systems issue Sep 16 10:05 7 h 4 min 589 1,421 8no impact stated Stripe Elevated errors on Google Pay payments Sep 16 10:05 7 h 47 min 589 1,421 8major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 16 09:57 1 min 12 130 1minor Veryfi API performance impacted for some accounts Sep 16 09:55 16 min 2 30 major Qualtrics Salesforce Workflow Connection issues noticed in all Regions Sep 16 09:53 3 h 50 min 19 212 minor Sprout Social Meta Connection Issue Sep 16 09:49 34 h 32 min 6 13 1minor DigitalOcean Support Portal Service Disruption Sep 16 09:48 11 h 21 min 70 348 minor Kaltura Access to Support portal Sep 16 09:47 7 h 17 min 3 4 minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 29 137 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 735 1,659 29minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1minor WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 483 no impact stated Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 13 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 88 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 64 654 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 27

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