Third Party Index

Upstream incidents

no impact stated· New Relic· · 5 h 32 min

Salesforce Service Disruption

Listed as a subprocessor by 91 tracked vendors · 395 within 2 hops · In window: 1 of its subprocessors · In window: 2 vendors listing it (12 within 2 hops)

Its subprocessors Reporting vendor List it List one of those SendGrid · listed by 345 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC SendGrid Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud Microsoft · listed by 739 tracked vendors Microsoft Cloudflare · listed by 599 tracked vendors Cloudflare Salesforce · listed by 500 tracked vendors Salesforce Zendesk · listed by 385 tracked vendors Zendesk Snowflake · listed by 319 tracked vendors Snowflake Atlassian · listed by 301 tracked vendors Atlassian Fivetran · listed by 147 tracked vendors Fivetran Fastly · listed by 52 tracked vendors Fastly Pinecone · listed by 32 tracked vendors Pinecone PubNub · listed by 15 tracked vendors PubNub Kentik · listed by 2 tracked vendors Kentik New Relic · listed by 91 tracked vendors New Relic Gainsight Software · listed by 55 tracked vendors · incident: Salesforce Service Disruption - Cascading impact on Gainsight CS functionality, Sep 16 10:34 UTC Gainsight Software Luma AI · listed by 2 tracked vendors · incident: Ray2 increased queue times, Sep 16 12:00 UTC Luma AI LaunchDarkly · listed by 64 tracked vendors LaunchDarkly Adobe · listed by 34 tracked vendors Adobe Cohere · listed by 31 tracked vendors Cohere SolarWinds · listed by 27 tracked vendors SolarWinds Fathom · listed by 20 tracked vendors Fathom Recurly · listed by 19 tracked vendors Recurly Skilljar · listed by 17 tracked vendors Skilljar Common Room · listed by 16 tracked vendors Common Room Fireflies.AI · listed by 15 tracked vendors Fireflies.AI Chameleon Intelligent Tech · listed by 13 tracked vendors Chameleon Intelligen… Rackspace · listed by 13 tracked vendors Rackspace RB2B · listed by 12 tracked vendors RB2B DigitalOcean · listed by 89 tracked vendors · incident: Support Portal Service Disruption, Sep 16 09:48 UTC DigitalOcean Salesloft · listed by 32 tracked vendors · incident: Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze, Sep 16 11:59 UTC Salesloft rollbar · listed by 30 tracked vendors · incident: Increased occurrence processing pipeline latency, Sep 16 09:45 UTC rollbar Smartsheet · listed by 11 tracked vendors · incident: Salesforce connector is experiencing intermittent issues, Sep 16 10:36 UTC Smartsheet Jamf · listed by 7 tracked vendors · incident: Fulfillment services, Sep 16 11:31 UTC Jamf Sprout Social · listed by 6 tracked vendors · incident: Meta Connection Issue, Sep 16 09:49 UTC Sprout Social Kaltura · listed by 4 tracked vendors · incident: Access to Support portal, Sep 16 09:47 UTC Kaltura Digicert · listed by 2 tracked vendors · incident: DigiCert Alert - Chat & Email Third-Party Service Issue, Sep 16 09:40 UTC Digicert InfluxData · listed by 2 tracked vendors · incident: Query performance degradation in Azure Westeurope., Sep 16 10:08 UTC InfluxData Fivetran · listed by 147 tracked vendors Fivetran Vanta · listed by 106 tracked vendors Vanta Linear · listed by 90 tracked vendors Linear Deepgram · listed by 76 tracked vendors Deepgram LinkedIn · listed by 58 tracked vendors LinkedIn ZoomInfo · listed by 44 tracked vendors ZoomInfo Hex · listed by 43 tracked vendors Hex Outreach · listed by 41 tracked vendors Outreach SmartBear Software · listed by 39 tracked vendors SmartBear Software Cloudinary · listed by 38 tracked vendors Cloudinary Typeform · listed by 38 tracked vendors Typeform + 77 more+ 284 more

Incidents starting 30 min before to 2 h after

SendGrid subprocessor of New Relic SMS Delivery Delays from Twilio to Airtel India ↗ minor −29 min 4 h 58 min
Gainsight Software lists New Relic Salesforce Service Disruption - Cascading impact on Gainsight CS functionality ↗ no impact stated +25 min 8 h 35 min
Luma AI lists New Relic Ray2 increased queue times ↗ minor +1 h 51 min 13 h
Digicert lists Adobe, LeanData (2 hops) DigiCert Alert - Chat & Email Third-Party Service Issue ↗ major −28 min 12 h 33 min
rollbar lists LaunchDarkly (2 hops) Increased occurrence processing pipeline latency ↗ minor −24 min 26 min
Kaltura lists Gainsight Software (2 hops) Access to Support portal ↗ minor −21 min 7 h 17 min
DigitalOcean lists Rackspace (2 hops) Support Portal Service Disruption ↗ minor −20 min 11 h 21 min
Sprout Social lists LaunchDarkly (2 hops) Meta Connection Issue ↗ minor −19 min 34 h 32 min
Qualtrics lists Genesys (2 hops) Salesforce Workflow Connection issues noticed in all Regions ↗ major −16 min 3 h 50 min
InfluxData lists SolarWinds (2 hops) Query performance degradation in Azure Westeurope. ↗ minor 0 min 6 h 48 min
Smartsheet lists LaunchDarkly (2 hops) Salesforce connector is experiencing intermittent issues ↗ major +28 min 10 h 26 min
Jamf lists Gainsight Software (2 hops) Fulfillment services ↗ major +1 h 23 min 3 h 24 min
Salesloft lists LaunchDarkly, Gainsight Software (2 hops) Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze ↗ major +1 h 50 min 2 h

Incidents

minor Amplitude Realtime Data Pipeline Delay Sep 17 20:05 1 h 10 min 141 718 1minor Conga Investigating Issue Impacting Sign Professional Sep 17 19:53 1 h 38 min 9 516 minor Vanta Vendor assessment product test failures Sep 17 19:37 9 h 23 min 106 269 major Red Hat Red Hat Partner Connect Maintenance Sep 17 19:35 2 days 8 933 major SonarSource Increased errors affecting analysis and CI Sep 17 19:22 45 min 3 no impact stated Hostinger· Hosting24 Emergency Server IN-1495 Maintenance Sep 17 19:06 17 min 1 major OpenAI Elevated errors affecting ChatGPT Work mode Sep 17 19:03 1 h 21 min 794 1,932 7minor Imperva [INC-1135] Service Degradation Causing Intermittent DNS Resolution Issues Sep 17 18:57 5 h 11 min 5 53 minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo Sep 17 18:36 10 h 3 min 815 1,881 3no impact stated Broadcom Network and Web Path Events not displaying Sep 17 18:29 10 days 2 minor Avalara Avalara Cross Border Restrictions Service Degradation Sep 17 18:27 17 min 29 120 1major Discord Issue / Delay in establishing call connection Sep 17 18:18 2 h 21 min 14 111 1minor Qualtrics TextIQ issues in all regions Sep 17 18:00 1 h 12 min 19 229 major Astronomer Permissions silently dropped from custom roles Sep 17 17:54 3 h 56 min 5 68 minor Fireworks Service Degradation for Kimi K3 Fast Sep 17 17:50 1 min 54 1,375 minor Sinch Delivery Issue Congo D.R - Orange DRC Sep 17 17:28 5 h 15 min 28 1,163 3minor Lago Degraded performance on our API Sep 17 17:11 10 min 5 75 minor Klaviyo Flow sending delays Sep 17 17:10 2 h 35 min 7 8 minor Harness.io· OverOps Dashboard export and download APIs are currently facing issue. Sep 17 17:03 3 days 3 35 minor Ping Identity PingID - EU Geography - Degradation Sep 17 17:01 56 min 6 53 no impact stated Confluent Confluent Cloud Metrics API experienced elevated latency and error rates Sep 17 17:00 — 40 1,178 3major Nebius Compute services are partially unavailable for customers Sep 17 16:26 43 min 12 669 minor Kaseya Datto Networking - Datto Secure Edge - Users Can Experience Throttling Despite Remaining Below The Pooled Data Cap Sep 17 16:05 23 h 34 min 2 3 no impact stated Twilio· SendGrid· Segment 503 Errors When Calling Comms-API Sep 17 15:57 — 815 1,881 7major Elasticsearch AutoOps node metrics temporarily unavailable in some regions Sep 17 15:50 41 min 128 1,235 8no impact stated MaxMind Network degradation in us-east region Sep 17 15:50 26 h 49 min 25 118 1critical Infobip Pakistan - Portal login degradation and Customer Portal service intermittent Sep 17 15:31 2 h 24 min 21 177 1minor Notion· Notion Notion Calendar sign-in redirects on web Sep 17 15:25 20 h 35 min 37 161 minor Cursor Investigating service degradation — Cloud Agents and Automations Sep 17 15:20 4 h 44 min 9 28 minor Twilio· SendGrid· Segment MMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in United States Sep 17 15:11 5 h 14 min 815 1,881 8minor ngrok SSO session validation errors on dashboard.ngrok.com Sep 17 15:10 5 h 26 min 3 major SugarCRM Sugar Market US and Sugar Market EU are down Sep 17 15:05 9 min 1 minor Formstack· Intellistack Formstack Forms: Phone Number Field Sep 17 14:48 4 h 27 min 7 23 minor Asana Slow performance for a subset of Asana users Sep 17 14:36 36 min 29 255 no impact stated Broadcom CASB Gatelets Degraded Performance in the US Central Region Sep 17 14:34 17 h 25 min 2 1minor Notion· Notion Some connected content results unavailable in Notion AI Sep 17 14:07 3 days 37 161 minor Harness.io· OverOps DBDevOps Builds Failing intermittently Sep 17 14:00 31 h 29 min 3 35 major Automattic "Crowdsignal" is Down Sep 17 13:26 1 min 17 148 minor nylas [US/EU] Delayed Message Sync and 404 Errors for IMAP-Based Accounts Sep 17 12:31 2 h 27 min 28 153 major Cursor Investigating service degradation — Grok Bot Sep 17 12:30 2 h 4 min 9 28 major Plain Elevated Errors and Delays Sep 17 12:27 11 min 45 1,017 minor Telesign 2-Way service interruptions Brazil (BR) Sep 17 12:03 5 days 7 457 minor Sinch Services | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-65291 (MNOC-65292) Sep 17 11:46 28 h 8 min 28 1,163 major Anaplan Platform Alerts Sep 17 11:18 16 min 3 17 minor NinjaOne EU – Apple APNs Certificate Creation and Renewal Issues Sep 17 10:55 1 h 29 min 1 3 no impact stated Nebius Resuming IAM accounts is unavailable Sep 17 10:46 58 min 12 669 1minor Twilio· SendGrid· Segment MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia Sep 17 10:19 4 h 9 min 815 1,881 1major Matillion Some Maia runners failing to start (EU and US regions) Sep 17 10:09 10 min 2 14 major monday.com Issues with automations and integrations Sep 17 10:07 32 min 18 53 minor Imperva [INC-1134] Degradation of performance in Imperva Management Console Sep 17 09:45 33 min 5 53

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