Third Party Index

Upstream incidents

minor· Twilio· SendGrid· Segment· · 2 days

Voice Call Failures From a Subset of Twilio Phone Numbers to Norway

Listed as a subprocessor by 721 tracked vendors · 1,617 within 2 hops · In window: 1 of its subprocessors · In window: 6 vendors listing it (10 within 2 hops)

Its subprocessors Reporting vendor List it List one of those ClickHouse · listed by 126 tracked vendors · incident: We are investigating an issue affecting Azure eastus2 region, Sep 23 15:28 UTC ClickHouse Amazon Web Services · listed by 1,344 tracked vendors Amazon Web Services Google Cloud · listed by 1,176 tracked vendors Google Cloud OpenAI · listed by 691 tracked vendors OpenAI Microsoft · listed by 661 tracked vendors Microsoft Anthropic · listed by 511 tracked vendors Anthropic Slack · listed by 445 tracked vendors Slack Datadog · listed by 377 tracked vendors Datadog Snowflake · listed by 309 tracked vendors Snowflake Fivetran · listed by 140 tracked vendors Fivetran Elasticsearch · listed by 118 tracked vendors Elasticsearch Postmark · listed by 94 tracked vendors Postmark ElevenLabs · listed by 80 tracked vendors ElevenLabs Meta · listed by 72 tracked vendors Meta Twilio · listed by 426 tracked vendors Twilio SendGrid · listed by 301 tracked vendors SendGrid Segment · listed by 162 tracked vendors Segment Stripe · listed by 570 tracked vendors · incident: Elevated API errors, Sep 23 15:53 UTC Stripe HubSpot · listed by 378 tracked vendors · incident: Some HubSpot tools may be unavailable for some users, Sep 23 15:05 UTC HubSpot Qualtrics · listed by 19 tracked vendors · incident: Intermittent Discover Dashboard and Export API Issues for some US region instances, Sep 23 16:40 UTC Qualtrics Telnyx · listed by 15 tracked vendors · incident: MMS Delivery Delays to AT&T Destinations, Sep 23 16:42 UTC Telnyx SuprSend · listed by 1 tracked vendor · incident: Delay in logs, Sep 23 15:44 UTC SuprSend Edmentum · listed by 0 tracked vendors · incident: LTI/SFTP Integrations with Apex Learning and MajorClarity, Sep 23 16:51 UTC Edmentum Anthropic · listed by 511 tracked vendors Anthropic Salesforce · listed by 464 tracked vendors Salesforce Sentry · listed by 399 tracked vendors Sentry Datadog · listed by 377 tracked vendors Datadog Zendesk · listed by 354 tracked vendors Zendesk Intercom · listed by 313 tracked vendors Intercom Atlassian · listed by 283 tracked vendors Atlassian Okta · listed by 259 tracked vendors Okta ClickHouse · listed by 126 tracked vendors · incident: We are investigating an issue affecting Azure eastus2 region, Sep 23 15:28 UTC ClickHouse Fly.io · listed by 12 tracked vendors · incident: Elevated private networking errors, Sep 23 14:47 UTC Fly.io Buffer · listed by 1 tracked vendor · incident: Degraded Performance, Sep 23 15:26 UTC Buffer Lettermint · listed by 1 tracked vendor · incident: Widespread platform outage, Sep 23 16:54 UTC Lettermint Bynder · listed by 0 tracked vendors · incident: Print Brand Templates: Preview and Output File Not Generated, Sep 23 14:37 UTC Bynder OpenAI · listed by 691 tracked vendors OpenAI Microsoft · listed by 661 tracked vendors Microsoft Cloudflare · listed by 514 tracked vendors Cloudflare Slack · listed by 445 tracked vendors Slack Mailgun · listed by 218 tracked vendors Mailgun posthog · listed by 195 tracked vendors posthog Mixpanel · listed by 141 tracked vendors Mixpanel Fivetran · listed by 140 tracked vendors Fivetran Pendo · listed by 133 tracked vendors Pendo Amplitude · listed by 131 tracked vendors Amplitude Elasticsearch · listed by 118 tracked vendors Elasticsearch Pylon · listed by 86 tracked vendors Pylon Vanta · listed by 86 tracked vendors Vanta Fullstory · listed by 84 tracked vendors Fullstory Linear · listed by 74 tracked vendors Linear + 13 more+ 707 more+ 876 more

Incidents starting 30 min before to 2 h after

ClickHouse subprocessor of Twilio, SendGrid, Segment We are investigating an issue affecting Azure eastus2 region ↗ minor +27 min 30 min
HubSpot lists Twilio Some HubSpot tools may be unavailable for some users ↗ no impact stated +3 min 12 min
SuprSend lists SendGrid Delay in logs ↗ no impact stated +42 min 1 h 34 min
Stripe lists Twilio Elevated API errors ↗ no impact stated +51 min 33 min
Qualtrics lists Segment Intermittent Discover Dashboard and Export API Issues for some US region instances ↗ minor +1 h 38 min 28 h 16 min
Telnyx lists Segment MMS Delivery Delays to AT&T Destinations ↗ major +1 h 40 min 3 h 12 min
Edmentum lists Twilio LTI/SFTP Integrations with Apex Learning and MajorClarity ↗ no impact stated +1 h 50 min ongoing
Bynder lists Zendesk, Tray.ai (2 hops) Print Brand Templates: Preview and Output File Not Generated ↗ major −25 min 1 h 5 min
Fly.io lists Stripe, Anthropic (2 hops) Elevated private networking errors ↗ major −14 min 35 min
Buffer lists Stripe, Anthropic (2 hops) Degraded Performance ↗ minor +24 min 1 h 5 min
Lettermint lists Stripe, Mistral (2 hops) Widespread platform outage ↗ critical +1 h 52 min 3 h 7 min

Incidents

minor Fireworks Service Degradation for GLM 5.2 US Sep 23 13:19 31 min 52 1,214 minor Files.com Syncs Delayed Sep 23 13:17 54 min 5 50 minor Xero UK: HMRC connected services (Corporate Tax, Personal Tax, Partnership Tax, MTD IT and MTD VAT) Sep 23 13:16 47 h 36 min 25 92 1no impact stated Teamtailor Degraded performance and intermittent errors Sep 23 13:15 — 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to MASS Response Austria Sep 23 12:53 4 h 20 min 721 1,617 5minor Exact Exact Officient - Export and Import issues (NL/BE) Sep 23 12:48 1 h 55 min 1 2 major Fly.io Upstash unavailability in FRA region Sep 23 12:42 1 h 21 min 12 126 no impact stated Sinch Chatlayer - US and LATAM regions outage Sep 23 12:25 — 24 1,020 4critical IDnow Service Disruption [TEST System] Sep 23 11:51 2 h 43 min 5 20 major Confluent Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2 Sep 23 11:47 11 h 29 min 38 1,036 2no impact stated Bandwidth Messaging Insights Sep 23 11:41 1 h 13 min 12 61 minor Twilio· SendGrid· Segment SMS Delivery Failures from Twilio to Multiple Countries Sep 23 10:58 9 h 12 min 721 1,617 2major Buffer Issue Connecting and Refreshing Threads Sep 23 10:52 4 h 1 min 1 minor Front [office365] [gmail] delays in sending and receiving messages for customers in [us-west-1], [us-west-2], and [eu-west-1] Sep 23 10:38 4 h 22 min 37 633 minor GitHub Incident across several services Sep 23 10:11 18 h 44 min 184 1,039 1no impact stated EasyPost Issues with a subset of USPS Ship buy interactions Sep 23 10:06 1 h 27 min 3 4 critical Flexera Flexera One - EU - Access unavailable Sep 23 10:05 1 h 38 min 1 minor KnowBe4 Protect, Prevent, Workspace & Webforms | Intermittent login issues (UK only) Sep 23 09:52 5 h 5 min 6 major Automattic "MailPoet Shop (MailPoet)" is Down Sep 23 09:41 1 min 12 129 minor Supabase Storage search failing for restored projects Sep 23 09:31 24 h 29 min 46 380 no impact stated Sprout Social Threads Profile Connections Sep 23 09:30 2 days 6 12 no impact stated Hostinger· Hosting24 Emergency Server IN-840 Maintenance Sep 23 09:27 22 min 1 major Supabase Increased error rate in project creation and project restore Sep 23 09:21 1 h 28 min 46 380 minor OpenAI Elevated Error Rates for ChatGPT across Plus and Pro plans. Sep 23 09:13 41 min 691 1,663 10minor KnowBe4 Webforms | Partial Submission Issue (UK only) Sep 23 09:00 5 h 58 min 6 no impact stated Hostinger· Hosting24 Emergency Server US-903 Maintenance Sep 23 08:44 1 h 36 min 1 minor Cloudsmith Increase in latency for OIDC requests Sep 23 08:18 3 h 21 min 1 2 major Amplitude Export Destinations data delivery issue Sep 23 08:02 6 h 5 min 131 641 minor agorapulse Links are not displayed within Facebook posts preview Sep 23 07:19 7 h 28 min 1 2 critical Exact Exact Boekhoud Gemak - Logging in to Exact Boekhoud Gemak not possible (NL) Sep 23 07:13 5 h 15 min 1 2 critical Gladia Global Incident - Pre-Recorded / Real-Time Sep 23 07:05 1 h 4 min 5 366 minor Exact Exact Digipoort - Error message when trying to login to Digipoort or submit an XBRL file from SBR Manager to Digipoort (NL) Sep 23 07:01 5 h 17 min 1 2 critical Flexera Flexera One- IT Asset Management - NAM - Service unavailable Sep 23 06:51 9 h 6 min 1 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio Phone Numbers to Tele2 Sweden Sep 23 06:32 5 h 53 min 721 1,617 1minor LINK Mobility Group ASA [Sweden][Tele2] Unscheduled disturbance Sep 23 06:31 2 h 9 min 3 10 major Fly.io IPv6 Networking Issues in DFW Sep 23 06:18 5 h 57 min 12 126 major Nebius Network issues in eu-west2 Sep 23 05:20 3 h 11 min 12 580 no impact stated Bandwidth Bandwidth Local Market Impairment - 532 - Wichita, KS Sep 23 05:17 5 h 15 min 12 61 no impact stated Bandwidth Bandwidth Local Market Impairment - 522 - Springfield, MO Sep 23 05:13 4 h 22 min 12 61 minor Imperva [INC-1143] ABP Service issue Sep 23 04:42 1 h 17 min 5 47 critical Bandwidth Bandwidth Local Market Impairment - 444 - Albany , GA Sep 23 04:12 17 min 12 61 critical GatewayAPI Experiencing issues with REST API on GatewayAPI.com Sep 23 03:56 30 min 2 3 minor Notion· Notion Real-time collaboration updates may be delayed Sep 23 03:46 7 min 31 129 major Automattic "Pocket Casts Website (Pocket Casts)" is Down Sep 23 02:57 1 h 1 min 12 129 no impact stated Zoom Service Degradation Affecting Zoom Tasks in US Region. Sep 23 01:55 21 min 162 841 2minor Sinch Delivery Issue Venezuela - Digitel Sep 23 01:53 11 h 16 min 24 1,020 no impact stated Prime Intellect Image building maintenance window active Sep 22 23:51 — 1 major Pinecone [Serverless][AWS][eu-west-1] 5xx on read requests Sep 22 23:34 57 min 27 281 minor Heap Third party integration events latency impacting some customers Sep 22 22:43 15 h 51 min 24 207 minor Resend Failing to verify new domains Sep 22 22:31 18 min 54 178

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