Third Party Index

Upstream incidents

minor· Twilio· SendGrid· Segment· · 4 h 58 min

Customers Using Conversation Intelligence (Classic) May Experience Delays With Transcript and Operator Results Being Available

Listed as a subprocessor by 721 tracked vendors · 1,617 within 2 hops · In window: 6 vendors listing it (15 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Amazon Web Services · listed by 1,344 tracked vendors Amazon Web Services Google Cloud · listed by 1,176 tracked vendors Google Cloud OpenAI · listed by 691 tracked vendors OpenAI Microsoft · listed by 661 tracked vendors Microsoft Anthropic · listed by 510 tracked vendors Anthropic Slack · listed by 445 tracked vendors Slack Datadog · listed by 377 tracked vendors Datadog Snowflake · listed by 309 tracked vendors Snowflake Fivetran · listed by 140 tracked vendors Fivetran ClickHouse · listed by 125 tracked vendors ClickHouse Elasticsearch · listed by 118 tracked vendors Elasticsearch Postmark · listed by 93 tracked vendors Postmark ElevenLabs · listed by 80 tracked vendors ElevenLabs Meta · listed by 72 tracked vendors Meta Twilio · listed by 426 tracked vendors Twilio SendGrid · listed by 301 tracked vendors SendGrid Segment · listed by 162 tracked vendors Segment HubSpot · listed by 378 tracked vendors · incident: The Salesforce integration is unavailable for some customers, Sep 24 14:08 UTC HubSpot Zoom · listed by 162 tracked vendors · incident: Service Degradation Affecting Live Transcription Services., Sep 24 15:47 UTC Zoom ZoomInfo · listed by 42 tracked vendors · incident: GTM Studio - Audiences, Sep 24 16:17 UTC ZoomInfo Contentsquare · listed by 7 tracked vendors · incident: Issue affecting Share Zoning Feature, Sep 24 15:11 UTC Contentsquare Barracuda Networks · listed by 1 tracked vendor · incident: Delay for NetSec Firewall Alerts for US-East and EU-West customers, Sep 24 16:15 UTC Barracuda Networks LumApps · listed by 0 tracked vendors · incident: Notifications undelivered, Sep 24 15:11 UTC LumApps Stripe · listed by 570 tracked vendors Stripe Anthropic · listed by 510 tracked vendors Anthropic Salesforce · listed by 463 tracked vendors Salesforce Sentry · listed by 398 tracked vendors Sentry Datadog · listed by 377 tracked vendors Datadog Zendesk · listed by 354 tracked vendors Zendesk Intercom · listed by 312 tracked vendors Intercom Atlassian · listed by 283 tracked vendors Atlassian Resend · listed by 54 tracked vendors · incident: Intermittent errors on some dashboard and API requests, Sep 24 14:31 UTC Resend Supabase · listed by 46 tracked vendors · incident: Project Lifecycle Issues in eu-west-1, Sep 24 15:36 UTC Supabase Hightouch · listed by 30 tracked vendors · incident: Hightouch sync run delays, Sep 24 14:27 UTC Hightouch Fly.io · listed by 12 tracked vendors · incident: Private Networking issues (6PN), Sep 24 14:51 UTC Fly.io Canonical · listed by 1 tracked vendor · incident: Component "Ubuntu Security API - CVEs" and a few other components are Down, Sep 24 14:09 UTC Canonical Chainalysis · listed by 0 tracked vendors · incident: Login Page Outage, Sep 24 15:38 UTC Chainalysis Skyhigh Security · listed by 0 tracked vendors · incident: SKI-405 - Incident - Policy evaluation failing for share events on SharePoint custom configuration sites, Sep 24 15:14 UTC Skyhigh Security Skyhigh Security · listed by 0 tracked vendors · incident: SKI-405 - Incident - Policy evaluation failing for share events on SharePoint custom configuration sites, Sep 24 15:14 UTC Skyhigh Security OpenAI · listed by 691 tracked vendors OpenAI Microsoft · listed by 661 tracked vendors Microsoft Cloudflare · listed by 514 tracked vendors Cloudflare Slack · listed by 445 tracked vendors Slack Mailgun · listed by 218 tracked vendors Mailgun posthog · listed by 195 tracked vendors posthog Mixpanel · listed by 141 tracked vendors Mixpanel Fivetran · listed by 140 tracked vendors Fivetran Pendo · listed by 133 tracked vendors Pendo Amplitude · listed by 131 tracked vendors Amplitude ClickHouse · listed by 125 tracked vendors ClickHouse Elasticsearch · listed by 118 tracked vendors Elasticsearch + 13 more+ 707 more+ 876 more

Incidents starting 30 min before to 2 h after

HubSpot lists Twilio The Salesforce integration is unavailable for some customers ↗ no impact stated −28 min 7 h 18 min
Contentsquare lists Twilio Issue affecting Share Zoning Feature ↗ minor +34 min 5 h 39 min
LumApps lists Twilio Notifications undelivered ↗ major +35 min 1 h 59 min
Zoom lists Twilio Service Degradation Affecting Live Transcription Services. ↗ minor +1 h 11 min 6 h 9 min
Barracuda Networks lists Twilio Delay for NetSec Firewall Alerts for US-East and EU-West customers ↗ minor +1 h 39 min 27 h 37 min
ZoomInfo lists Twilio, Segment GTM Studio - Audiences ↗ no impact stated +1 h 41 min 7 h 56 min
Canonical lists Salesforce (2 hops) Component "Ubuntu Security API - CVEs" and a few other components are Down ↗ major −28 min 42 min
Hightouch lists Anthropic, Salesforce (2 hops) Hightouch sync run delays ↗ no impact stated −9 min —
Resend lists Stripe, Anthropic (2 hops) Intermittent errors on some dashboard and API requests ↗ minor −6 min 51 min
Fly.io lists Stripe, Anthropic (2 hops) Private Networking issues (6PN) ↗ major +15 min 46 min
Skyhigh Security lists Salesforce, Okta (2 hops) SKI-405 - Incident - Policy evaluation failing for share events on SharePoint custom configuration sites ↗ minor +37 min 41 min
Skyhigh Security lists Salesforce, Okta (2 hops) SKI-405 - Incident - Policy evaluation failing for share events on SharePoint custom configuration sites ↗ minor +37 min 41 min
Supabase lists Sentry, HubSpot (2 hops) Project Lifecycle Issues in eu-west-1 ↗ major +59 min 2 h 1 min
Chainalysis lists Salesforce, Datadog (2 hops) Login Page Outage ↗ minor +1 h 1 min 22 min
Servercore lists Typeform (2 hops) Issue initializing the Servercore Terraform Provider ↗ no impact stated +1 h 2 min ongoing

Incidents

minor Deepgram Elevated Flux TTS 1011 Error Rate Sep 25 09:45 3 h 59 min 66 1,123 1no impact stated Zoom An unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature Sep 25 09:20 21 h 42 min 162 841 no impact stated Idomoo Personalized Video Service Update: Video Generation Sep 25 09:10 2 min 1 4 minor Telesign Operator Service Alert - Italy (IT) - All MNO's - Quality degradation Sep 25 09:03 3 h 39 min 7 407 minor Exact Exact Online - ING PSD2 payment files are rejected (NL) Sep 25 09:02 29 min 1 2 critical Diligent Boards - Site is Inaccessible for Web Admin and Customer Admin in the US Region Sep 25 08:58 2 min 1 minor Telesign Operator Alert - Indonesia (ID) - Indosat Ooredoo Hutchison (510/01;03;21;89) - 9/25/26 Sep 25 08:52 2 h 16 min 7 407 minor IDnow [TEST System] Degraded Performance Sep 25 08:33 2 h 16 min 5 20 minor DevRev Performance Degradation: Delayed Execution of Workflows (Timeline Comments & Events) Sep 25 07:26 1 h 19 min 5 87 minor Sprinklr Live Chat Service Disruption Sep 25 07:24 6 min 4 582 no impact stated CodeRabbit Reviews might be impacted Sep 25 07:17 10 min 1 minor Twilio· SendGrid· Segment User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States Sep 25 06:34 6 h 11 min 721 1,617 3minor Brevo Multiple services are impacted Sep 25 06:32 26 min 15 20 no impact stated Stripe Elevated Klarna errors Sep 25 06:23 1 h 19 min 570 1,388 1critical Exact Exact Online Fiscaal en Jaarrekening- 504 Gateway Time-out when logging in (NL) Sep 25 06:04 1 h 32 min 1 2 minor Cursor Investigating service degradation — Grok Bot Sep 25 05:17 1 h 34 min 8 24 major Red Hat Red Hat Connect Major Outage - Investigating Sep 25 05:01 21 min 8 838 no impact stated Telesign Telesign API Intermittent Availability Sep 25 05:00 9 h 7 407 no impact stated New Relic New Relic UI errors Sep 25 03:56 1 min 79 347 minor Telesign Operator Alert - Brazil (BR) - Claro (724/05;12;38) - 09/24/2025 Sep 25 03:52 3 h 19 min 7 407 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Claro Brazil Sep 25 03:49 4 h 41 min 721 1,617 1minor Sinch Delivery Issue Brazil - Claro Sep 25 03:35 2 h 53 min 24 1,019 3minor Twilio· SendGrid· Segment SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States Sep 25 02:24 19 h 59 min 721 1,617 2no impact stated Orb Elevated API latencies Sep 25 00:28 3 h 28 min 15 191 minor dbt Labs GitLab service disruption Sep 24 23:56 5 h 28 min 45 464 no impact stated Mintlify Mintlify CLI installation failures Sep 24 23:42 39 min 6 737 minor ESET ESET PROTECT's Integration with Microsoft services is not possible. Sep 24 23:08 6 days 1 2 minor ShipStation Programmatic UPS Account Connection Sep 24 23:06 4 days 1 no impact stated UiPath Robot live stream issues in US region Sep 24 21:45 1 h 4 min 2 11 major Flexera Spot Ocean for AWS - Service Disruption Sep 24 21:43 33 min 1 no impact stated Toggl Elevated API Errors Sep 24 21:28 15 min 1 2 minor Middesk Texas Secretary of State Portal Maintenance Sep 24 21:14 25 h 30 min 6 42 major Flexera Flexera One- IT Asset management - NAM - Inventory processing failures Sep 24 20:46 16 h 41 min 1 minor Twilio· SendGrid· Segment Event Streams Service Disruption Sep 24 20:40 5 h 44 min 721 1,617 3minor Entri Resolution issues affecting .shop domains (upstream registry) Sep 24 20:35 1 min 4 9 major SonarSource Investigating missing pull request results Sep 24 20:34 2 h 37 min 3 minor Amplitude Export Destinations data delivery issue Sep 24 19:47 1 h 34 min 131 641 no impact stated Hostinger· Hosting24 .shop DNS Issues Sep 24 19:43 10 h 14 min 1 minor Fireworks Service Degradation for Nemotron 3.5 Lightning Sep 24 19:32 6 min 52 1,213 1major Automattic "Tumblr Dashboard (Tumblr)" is Down Sep 24 19:28 1 min 12 129 1minor Lovable Some .shop domains purchased through Lovable are unavailable Sep 24 19:27 1 h 35 min 1 minor Apptio Exports from Cloudability to TBM are Behind Sep 24 19:15 27 h 3 min 1 major Netlify Error accessing Netlify-hosted sites Sep 24 19:01 23 min 11 29 no impact stated OpenAI Elevated Error Rates on GPT-6 Astra Pro Sep 24 18:59 46 min 691 1,663 11major Drata Cron service degraded Sep 24 18:56 21 h 40 min 16 79 minor Fireworks Service Degradation for Nemotron 3.5 Lightning Sep 24 18:50 17 min 52 1,213 1minor Orb Elevated latency Sep 24 18:47 35 min 15 191 2minor Baseten Intermittent 5xx for a subset of models in 1 US Central cluster Sep 24 18:35 1 h 22 min 50 1,047 2minor Fireworks Service Degradation for Qwen 3.8 Max Sep 24 18:34 29 min 52 1,213 1no impact stated Veracode Veracode Platform is unavailable for some users Sep 24 18:34 26 min 3

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