Third Party Index

Upstream incidents

minor· Twilio· SendGrid· Segment· · 17 h 45 min

Voice Call Failures from Network Subscribers to a Subset of Twilio Israel Phone Numbers

Listed as a subprocessor by 774 tracked vendors · 1,772 within 2 hops · In window: 1 of its subprocessors · In window: 3 vendors listing it (7 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Datadog · listed by 398 tracked vendors · incident: Delayed Monitors Notifications, Sep 21 09:44 UTC Datadog Amazon Web Services · listed by 1,452 tracked vendors Amazon Web Services Google Cloud · listed by 1,300 tracked vendors Google Cloud OpenAI · listed by 744 tracked vendors OpenAI Microsoft · listed by 708 tracked vendors Microsoft Anthropic · listed by 545 tracked vendors Anthropic Slack · listed by 483 tracked vendors Slack Snowflake · listed by 316 tracked vendors Snowflake Fivetran · listed by 145 tracked vendors Fivetran ClickHouse · listed by 130 tracked vendors ClickHouse Elasticsearch · listed by 124 tracked vendors Elasticsearch Postmark · listed by 103 tracked vendors Postmark ElevenLabs · listed by 91 tracked vendors ElevenLabs Meta · listed by 77 tracked vendors Meta Twilio · listed by 455 tracked vendors Twilio SendGrid · listed by 326 tracked vendors SendGrid Segment · listed by 171 tracked vendors Segment Datadog · listed by 398 tracked vendors · incident: Delayed Monitors Notifications, Sep 21 09:44 UTC Datadog Transifex · listed by 1 tracked vendor · incident: Degraded Performance on Transifex Website, Sep 21 10:48 UTC Transifex Tella · listed by 0 tracked vendors · incident: Video rendering not working, Sep 21 10:29 UTC Tella Stripe · listed by 656 tracked vendors Stripe Anthropic · listed by 545 tracked vendors Anthropic Salesforce · listed by 482 tracked vendors Salesforce Sentry · listed by 431 tracked vendors Sentry HubSpot · listed by 425 tracked vendors HubSpot Zendesk · listed by 375 tracked vendors Zendesk Intercom · listed by 342 tracked vendors Intercom Atlassian · listed by 292 tracked vendors Atlassian Okta · listed by 270 tracked vendors Okta MongoDB · listed by 222 tracked vendors MongoDB GitHub · listed by 194 tracked vendors GitHub Brevo · listed by 17 tracked vendors · incident: Issue with Phone and Conversations, Sep 21 09:44 UTC Brevo Vimeo · listed by 8 tracked vendors · incident: Vimeo Record is degraded, Sep 21 09:55 UTC Vimeo Permutive · listed by 1 tracked vendor · incident: Delayed data in Insights, Live Audience Stats and Plans, Sep 21 09:59 UTC Permutive Signicat · listed by 1 tracked vendor · incident: SMS sending to Europe degraded performance - id.signicat.com, Sep 21 10:49 UTC Signicat Staffbase · listed by 0 tracked vendors · incident: [European System] [App/Intranet/Email] - Degraded performance, Sep 21 09:30 UTC Staffbase OpenAI · listed by 744 tracked vendors OpenAI Microsoft · listed by 708 tracked vendors Microsoft Cloudflare · listed by 559 tracked vendors Cloudflare Slack · listed by 483 tracked vendors Slack Mailgun · listed by 233 tracked vendors Mailgun Mixpanel · listed by 158 tracked vendors Mixpanel Fivetran · listed by 145 tracked vendors Fivetran Pendo · listed by 143 tracked vendors Pendo Amplitude · listed by 135 tracked vendors Amplitude ClickHouse · listed by 130 tracked vendors ClickHouse Elasticsearch · listed by 124 tracked vendors Elasticsearch Vanta · listed by 99 tracked vendors Vanta Pylon · listed by 90 tracked vendors Pylon Fullstory · listed by 84 tracked vendors Fullstory Linear · listed by 82 tracked vendors Linear + 13 more+ 760 more+ 978 more

Incidents starting 30 min before to 2 h after

Datadog subprocessor of Twilio, SendGrid, Segment Delayed Monitors Notifications ↗ minor −7 min 46 min
Tella lists Segment Video rendering not working ↗ critical +38 min 7 min
Transifex lists Twilio Degraded Performance on Transifex Website ↗ minor +58 min 4 h 9 min
Staffbase lists Zendesk, Gainsight Software (2 hops) [European System] [App/Intranet/Email] - Degraded performance ↗ major −21 min 22 h 44 min
Brevo lists Anthropic, Zendesk (2 hops) Issue with Phone and Conversations ↗ minor −7 min 2 h 28 min
Vimeo lists Salesforce, Datadog (2 hops) Vimeo Record is degraded ↗ minor +5 min 1 h 53 min
Permutive lists Okta (2 hops) Delayed data in Insights, Live Audience Stats and Plans ↗ major +8 min 33 h 58 min
Signicat lists MongoDB, Mailchimp (2 hops) SMS sending to Europe degraded performance - id.signicat.com ↗ minor +59 min 20 h 49 min

Incidents

minor Gladia [Europe] API is in a degraded state Sep 21 10:01 2 h 6 min 6 388 major Permutive Delayed data in Insights, Live Audience Stats and Plans Sep 21 09:59 33 h 58 min 1 minor Vimeo Vimeo Record is degraded Sep 21 09:55 1 h 53 min 8 11 minor Twilio· SendGrid· Segment Voice Call Failures from Network Subscribers to a Subset of Twilio Israel Phone Numbers Sep 21 09:51 17 h 45 min 774 1,772 3minor Datadog Delayed Monitors Notifications Sep 21 09:44 46 min 398 1,590 4minor Brevo Issue with Phone and Conversations Sep 21 09:44 2 h 28 min 17 22 minor KnowBe4 Protect | Web Access - Error Sending Emails (UK Only) Sep 21 09:32 22 h 54 min 6 minor Telesign Quality degradation - China (CN) - Multiple MNOs - 9/21/26 Sep 21 09:15 2 h 6 min 7 434 minor Workato Workato FileStorage Performance Degradation Sep 21 09:00 — 66 678 1no impact stated Telesign 2-Way service interruptions Netherlands (NL) Sep 21 08:56 2 h 59 min 7 434 major Dotfile Client Portal issue Sep 21 08:38 1 h 47 min 1 minor Exact Digipoort - Time-out message while opening Digipoort (SaaS) (NL) Sep 21 08:19 29 h 33 min 1 2 no impact stated TypeSafe AI Console is unavailable. Sep 21 08:16 8 days 6 193 minor Exact Exact Online - Bank statements not imported via ING 1.0 bank link (NL) Sep 21 07:12 29 h 35 min 1 2 no impact stated Exact Exact Online Jaarrekening - Error message when opening 'Werkprogramma' (NL) Sep 21 07:10 5 h 28 min 1 2 minor Exact Exact Multivers Online / Exact Boekhoud Gemak - Bank statements not delivered Sep 21 07:06 7 h 12 min 1 2 major Lyyti Partial outage with Single Sign-On login Sep 21 06:51 1 h 23 min 1 minor Cursor Investigating service degradation Sep 21 06:39 21 min 8 25 no impact stated Hostinger· Hosting24 Degraded CDN service Sep 21 06:14 57 min 1 minor Twilio· SendGrid· Segment Voice Call Post Dial Delay from Twilio Phone Numbers to Jazz Pakistan Sep 21 06:10 4 days 774 1,772 minor ESET LiveGuard delayed sample processing Sep 21 06:09 29 h 43 min 1 2 major Kaseya Datto SaaS Protection - 500 Error When Accessing SaaS Protection Status Page in Datto Partner Portal Sep 21 05:40 14 h 21 min 2 3 no impact stated Idomoo Personalized Video Service Update: Video Generation Sep 21 04:58 4 min 1 5 major Aiven Aiven Console is down Sep 21 04:57 3 h 27 min 22 841 minor Sinch Delivery Issue Brazil - Claro Sep 21 01:32 38 min 26 1,102 critical Webflow [RESOLVED] Reports of form submission notification emails not being delivered for some customers Sep 21 00:45 40 h 19 min 15 26 major Canonical "Livepatch API" is Down Sep 21 00:33 9 min 1 1,300 major Automattic "Pocket Casts Web Player (Pocket Casts)" is Down Sep 20 22:43 6 min 14 137 major Automattic "Pocket Casts Web Player (Pocket Casts)" is Down Sep 20 22:37 1 min 14 137 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Telemat Cel Brazil Sep 20 22:28 36 h 35 min 774 1,772 1minor GitHub Incident with Pull Requests Sep 20 22:13 1 h 8 min 194 1,113 no impact stated SuprSend Object/Users/Preferences API is back up Sep 20 19:48 1 min 1 2 no impact stated SuprSend Object/Users/Preferences API is back up Sep 20 19:44 2 min 1 2 major Depot Some CI jobs failing to start Sep 20 18:09 5 min 1 15 no impact stated Verda Serverless container upload issue Sep 20 18:05 — 3 52 minor Twilio· SendGrid· Segment SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico Sep 20 17:47 5 days 774 1,772 1minor Worldpay INC0657165 - We are aware of potential issues with a Third Party Sep 20 17:29 2 h 56 min 10 51 critical Pitney Bowes USPS Service Disruption Observed for CreateShipment & RateShipment Sep 20 17:01 4 h 35 min 1 2 major EasyPost Elevated errors with USPS Services Sep 20 16:55 5 h 23 min 3 4 major Babel Street No New Results in Deep Search Sep 20 16:43 2 h 40 min 1 no impact stated Hostinger· Hosting24 Emergency Server us-1680 Maintenance Sep 20 15:41 16 min 1 minor Brevo Issue with the Transactional Platform Frontend Sep 20 15:02 13 min 17 22 major Kaseya Datto BCDR - Server5465 - Offsite Sync and Offsite Restore Functionality Impacted Sep 20 13:33 23 h 19 min 2 3 minor Rapid7 Vulnerability Management - Dashboard and Reporting Degradation Sep 20 11:33 1 h 53 min 8 27 minor DevRev Performance Degradation: Delayed Execution of Workflows (Timeline Comments & Events Sep 20 11:30 2 h 22 min 5 93 major Optimizely CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack) Sep 20 11:24 1 h 43 min 5 14 minor Telesign Operator Alert - Honduras (HN) - Telefonica Celular S.A (CELTEL) (708/02;002) - 09/20/26 Sep 20 10:36 7 h 7 434 no impact stated Hostinger· Hosting24 Emergency Server US-902 Maintenance Sep 20 09:38 1 h 41 min 1 minor BigCommerce Webhooks Delay Sep 20 07:55 1 h 5 min 1 no impact stated Stripe Stripe Support Systems issue Sep 20 07:31 39 min 656 1,531

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