Third Party Index

Upstream incidents

minor· Twilio· SendGrid· Segment· · 3 h 25 min

SMS Delivery Receipt Delays from Twilio to Chunghwa Telecom Taiwan

Listed as a subprocessor by 827 tracked vendors · 1,916 within 2 hops · In window: 1 of its subprocessors · In window: 3 vendors listing it (6 within 2 hops)

Its subprocessors Reporting vendor List it List one of those OpenAI · listed by 804 tracked vendors · incident: Elevated errors in ChatGPT Work, Sep 16 18:44 UTC OpenAI Amazon Web Services · listed by 1,553 tracked vendors Amazon Web Services Google Cloud · listed by 1,417 tracked vendors Google Cloud Microsoft · listed by 750 tracked vendors Microsoft Anthropic · listed by 583 tracked vendors Anthropic Slack · listed by 523 tracked vendors Slack Datadog · listed by 422 tracked vendors Datadog Snowflake · listed by 324 tracked vendors Snowflake Fivetran · listed by 148 tracked vendors Fivetran ClickHouse · listed by 133 tracked vendors ClickHouse Elasticsearch · listed by 131 tracked vendors Elasticsearch Postmark · listed by 110 tracked vendors Postmark ElevenLabs · listed by 106 tracked vendors ElevenLabs Meta · listed by 83 tracked vendors Meta Twilio · listed by 484 tracked vendors Twilio SendGrid · listed by 350 tracked vendors SendGrid Segment · listed by 182 tracked vendors Segment AssemblyAI · listed by 55 tracked vendors · incident: Outage on US Async Endpoint, Sep 16 20:22 UTC AssemblyAI Bullhorn · listed by 2 tracked vendors · incident: Bullhorn Back Office - Report Performance Issues, Sep 16 18:33 UTC Bullhorn Atomicwork · listed by 0 tracked vendors · incident: Atom in teams and extension are currently down, Sep 16 19:00 UTC Atomicwork Stripe · listed by 725 tracked vendors Stripe Anthropic · listed by 583 tracked vendors Anthropic Salesforce · listed by 506 tracked vendors Salesforce HubSpot · listed by 470 tracked vendors HubSpot Sentry · listed by 466 tracked vendors Sentry Datadog · listed by 422 tracked vendors Datadog Zendesk · listed by 391 tracked vendors Zendesk Intercom · listed by 374 tracked vendors Intercom Atlassian · listed by 305 tracked vendors Atlassian Okta · listed by 281 tracked vendors Okta MongoDB · listed by 232 tracked vendors MongoDB OpenAI · listed by 804 tracked vendors · incident: Elevated errors in ChatGPT Work, Sep 16 18:44 UTC OpenAI Modal · listed by 43 tracked vendors · incident: Dashboard and sandbox outage, Sep 16 18:29 UTC Modal Langfuse · listed by 33 tracked vendors · incident: OTEL ingestion queue delay over 10 minutes in US, Sep 16 20:20 UTC Langfuse Microsoft · listed by 750 tracked vendors Microsoft Cloudflare · listed by 606 tracked vendors Cloudflare Slack · listed by 523 tracked vendors Slack Mailgun · listed by 244 tracked vendors Mailgun Mixpanel · listed by 168 tracked vendors Mixpanel Fivetran · listed by 148 tracked vendors Fivetran Pendo · listed by 148 tracked vendors Pendo Amplitude · listed by 142 tracked vendors Amplitude ClickHouse · listed by 133 tracked vendors ClickHouse Elasticsearch · listed by 131 tracked vendors Elasticsearch Vanta · listed by 106 tracked vendors Vanta Pylon · listed by 93 tracked vendors Pylon Fullstory · listed by 92 tracked vendors Fullstory Linear · listed by 92 tracked vendors Linear Deepgram · listed by 78 tracked vendors Deepgram Resend · listed by 78 tracked vendors Resend Supabase · listed by 68 tracked vendors Supabase + 13 more+ 813 more+ 1,069 more

Incidents starting 30 min before to 2 h after

OpenAI subprocessor of Twilio, SendGrid, Segment Elevated errors in ChatGPT Work ↗ minor −12 min 50 min
Bullhorn lists Twilio Bullhorn Back Office - Report Performance Issues ↗ minor −24 min 4 days
Atomicwork lists Twilio Atom in teams and extension are currently down ↗ major +3 min 2 h 54 min
AssemblyAI lists Twilio Outage on US Async Endpoint ↗ critical +1 h 25 min 1 h 14 min
Modal lists Datadog (2 hops) Dashboard and sandbox outage ↗ major −28 min 14 min
Servercore lists Typeform (2 hops) The problem with resource availability in kz-1 ↗ no impact stated +52 min ongoing
Langfuse lists Salesforce, GitHub (2 hops) OTEL ingestion queue delay over 10 minutes in US ↗ minor +1 h 23 min 1 h 11 min

Incidents

no impact stated Resend High latency on General-API Sep 16 12:23 — 78 229 2minor Aiven Creation of new service nodes disrupted Sep 16 12:21 13 days 22 892 no impact stated Bullhorn Internal support platform Outage Sep 16 12:12 2 h 36 min 2 3 minor Luma AI Ray2 increased queue times Sep 16 12:00 13 h 2 49 major Salesloft Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze Sep 16 11:59 2 h 32 196 minor Intercom Issues with Fin for Salesforce Sep 16 11:51 5 h 27 min 374 1,506 5minor Lovable Builds failing for some users Sep 16 11:47 22 min 1 major Pitney Bowes UPS Service Disruption Observed for RateShipment. Sep 16 11:39 1 h 1 2 major Jamf Fulfillment services Sep 16 11:31 3 h 24 min 7 8 no impact stated Digicert DigiCert Alert - CertCentral and CIS Service Degraded Sep 16 11:24 1 h 19 min 2 3 minor Clever Clever's Support Team Delayed in Assisting Districts Sep 16 11:24 12 h 18 min 4 minor Rippling Issues accessing Rippling live chat and support email Sep 16 11:22 2 h 11 min 11 24 minor Conga Informational Notice – Salesforce Service Disruption Sep 16 11:08 25 h 36 min 9 522 1minor Signicat Degraded performance - VideoID Sep 16 11:08 15 min 1 no impact stated Apollo Salesforce Service Disruption Sep 16 11:00 — 34 173 1minor Akamai Case Ticketing Issue Sep 16 10:51 3 h 7 min 46 1,133 1minor Degreed Sitewide slowness - EU region Sep 16 10:50 49 min 1 3 major Nebius [us-central1] Object Storage is partially unavailable Sep 16 10:45 4 h 56 min 12 679 major Smartsheet Salesforce connector is experiencing intermittent issues Sep 16 10:36 10 h 26 min 11 13 no impact stated Gainsight Software Salesforce Service Disruption - Cascading impact on Gainsight CS functionality Sep 16 10:34 8 h 35 min 56 279 3minor Plain Degraded AI thread processing Sep 16 10:33 25 min 45 1,034 2major Canonical "Landscape" is Down Sep 16 10:27 15 min 1 1,417 minor ClickHouse Intermittent Issues with the Support tab Sep 16 10:16 13 h 49 min 133 1,429 4no impact stated New Relic Salesforce Service Disruption Sep 16 10:08 5 h 32 min 92 401 2minor InfluxData Query performance degradation in Azure Westeurope. Sep 16 10:08 6 h 48 min 2 520 minor Worldpay INC0652044 - We are aware of potential issues with a Third Party Sep 16 10:05 2 h 31 min 10 57 no impact stated Stripe Stripe Support Systems issue Sep 16 10:05 7 h 4 min 725 1,666 8no impact stated Stripe Elevated errors on Google Pay payments Sep 16 10:05 7 h 47 min 725 1,666 8major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 16 09:57 1 min 17 150 1minor Veryfi API performance impacted for some accounts Sep 16 09:55 16 min 2 35 major Qualtrics Salesforce Workflow Connection issues noticed in all Regions Sep 16 09:53 3 h 50 min 20 233 minor Sprout Social Meta Connection Issue Sep 16 09:49 34 h 32 min 6 13 1minor DigitalOcean Support Portal Service Disruption Sep 16 09:48 11 h 21 min 90 412 minor Kaltura Access to Support portal Sep 16 09:47 7 h 17 min 4 5 minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 31 158 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 827 1,916 30minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1minor WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 521 no impact stated Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 14 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 100 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 68 720 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 29 minor Supabase Edge Function Latency Sep 16 09:24 3 h 2 min 68 454 1minor Gong Gong CRM is currently affected by a service disruption at Salesforce Sep 16 09:24 12 h 40 min 97 509 2minor Ping Identity Customer Support Portal degraded performance Sep 16 09:20 4 h 41 min 6 53 1critical Braze Braze Support Services Outage Sep 16 09:17 6 h 51 min 19 42 1

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