Third Party Index

Upstream incidents

minor· ClickHouse· · 13 h 49 min

Intermittent Issues with the Support tab

Listed as a subprocessor by 132 tracked vendors · 1,406 within 2 hops · In window: 4 vendors listing it (28 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud Microsoft · listed by 739 tracked vendors Microsoft Salesforce · listed by 500 tracked vendors Salesforce GitHub · listed by 207 tracked vendors GitHub Pylon · listed by 91 tracked vendors Pylon Langfuse · listed by 33 tracked vendors Langfuse kapa.ai · listed by 6 tracked vendors kapa.ai ClickHouse · listed by 132 tracked vendors ClickHouse Jamf · listed by 7 tracked vendors · incident: Fulfillment services, Sep 16 11:31 UTC Jamf Sprout Social · listed by 6 tracked vendors · incident: Meta Connection Issue, Sep 16 09:49 UTC Sprout Social Clever · listed by 4 tracked vendors · incident: Clever's Support Team Delayed in Assisting Districts, Sep 16 11:24 UTC Clever Lovable · listed by 1 tracked vendor · incident: Builds failing for some users, Sep 16 11:47 UTC Lovable Salesforce · listed by 500 tracked vendors Salesforce Twilio · listed by 480 tracked vendors Twilio SendGrid · listed by 345 tracked vendors SendGrid Segment · listed by 179 tracked vendors Segment Vercel · listed by 171 tracked vendors Vercel WorkOS · listed by 114 tracked vendors WorkOS LaunchDarkly · listed by 64 tracked vendors LaunchDarkly ChargeBee · listed by 58 tracked vendors ChargeBee LangChain · listed by 51 tracked vendors LangChain Help Scout · listed by 49 tracked vendors Help Scout Stripe · listed by 713 tracked vendors · incident: Stripe Support Systems issue, Sep 16 10:05 UTC Stripe Intercom · listed by 364 tracked vendors · incident: Issues with Fin for Salesforce, Sep 16 11:51 UTC Intercom New Relic · listed by 91 tracked vendors · incident: Salesforce Service Disruption, Sep 16 10:08 UTC New Relic DigitalOcean · listed by 89 tracked vendors · incident: Support Portal Service Disruption, Sep 16 09:48 UTC DigitalOcean Gainsight Software · listed by 55 tracked vendors · incident: Salesforce Service Disruption - Cascading impact on Gainsight CS functionality, Sep 16 10:34 UTC Gainsight Software Akamai · listed by 46 tracked vendors · incident: Case Ticketing Issue, Sep 16 10:51 UTC Akamai Plain · listed by 45 tracked vendors · incident: Degraded AI thread processing, Sep 16 10:33 UTC Plain Apollo · listed by 33 tracked vendors · incident: Salesforce Service Disruption, Sep 16 11:00 UTC Apollo Salesloft · listed by 32 tracked vendors · incident: Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze, Sep 16 11:59 UTC Salesloft Qualtrics · listed by 19 tracked vendors · incident: Salesforce Workflow Connection issues noticed in all Regions, Sep 16 09:53 UTC Qualtrics Smartsheet · listed by 11 tracked vendors · incident: Salesforce connector is experiencing intermittent issues, Sep 16 10:36 UTC Smartsheet Conga · listed by 9 tracked vendors · incident: Informational Notice – Salesforce Service Disruption, Sep 16 11:08 UTC Conga Kaltura · listed by 4 tracked vendors · incident: Access to Support portal, Sep 16 09:47 UTC Kaltura Bullhorn · listed by 2 tracked vendors · incident: Internal support platform Outage, Sep 16 12:12 UTC Bullhorn Digicert · listed by 2 tracked vendors · incident: DigiCert Alert - CertCentral and CIS Service Degraded, Sep 16 11:24 UTC Digicert InfluxData · listed by 2 tracked vendors · incident: Query performance degradation in Azure Westeurope., Sep 16 10:08 UTC InfluxData Luma AI · listed by 2 tracked vendors · incident: Ray2 increased queue times, Sep 16 12:00 UTC Luma AI Veryfi · listed by 2 tracked vendors · incident: API performance impacted for some accounts, Sep 16 09:55 UTC Veryfi Canonical · listed by 1 tracked vendor · incident: "Landscape" is Down, Sep 16 10:27 UTC Canonical IXOPAY · listed by 0 tracked vendors · incident: Support portal and ticketing intermittently unavailable — third-party service disruption, Sep 16 09:50 UTC IXOPAY + 118 more+ 1,254 more

Incidents starting 30 min before to 2 h after

Sprout Social lists ClickHouse Meta Connection Issue ↗ minor −27 min 34 h 32 min
Jamf lists ClickHouse Fulfillment services ↗ major +1 h 16 min 3 h 24 min
Lovable lists ClickHouse Builds failing for some users ↗ minor +1 h 32 min 22 min
Kaltura lists Salesforce, Twilio (2 hops) Access to Support portal ↗ minor −28 min 7 h 17 min
DigitalOcean lists Twilio, SendGrid (2 hops) Support Portal Service Disruption ↗ minor −28 min 11 h 21 min
Stripe lists Salesforce, Twilio (2 hops) Stripe Support Systems issue ↗ no impact stated −11 min 7 h 4 min
New Relic lists Salesforce, SendGrid (2 hops) Salesforce Service Disruption ↗ no impact stated −7 min 5 h 32 min
Canonical lists Salesforce (2 hops) "Landscape" is Down ↗ major +12 min 15 min
Plain lists Salesforce, Segment (2 hops) Degraded AI thread processing ↗ minor +17 min 25 min
Akamai lists Salesforce (2 hops) Case Ticketing Issue ↗ minor +36 min 3 h 7 min
Apollo lists Twilio, LangChain (2 hops) Salesforce Service Disruption ↗ no impact stated +44 min —
Digicert lists Salesforce, Twilio (2 hops) DigiCert Alert - CertCentral and CIS Service Degraded ↗ no impact stated +1 h 9 min 1 h 19 min
OpenGov lists SendGrid (2 hops) Help Center and Technical Support Outage ↗ major +1 h 23 min 7 h 31 min
Intercom lists Twilio, Bird (2 hops) Issues with Fin for Salesforce ↗ minor +1 h 36 min 5 h 27 min
Luma AI lists Twilio, Vercel (2 hops) Ray2 increased queue times ↗ minor +1 h 44 min 13 h
Bullhorn lists Salesforce, Twilio (2 hops) Internal support platform Outage ↗ no impact stated +1 h 56 min 2 h 36 min

Incidents

major monday.com Issues with automations and integrations Sep 17 10:07 32 min 18 53 minor Imperva [INC-1134] Degradation of performance in Imperva Management Console Sep 17 09:45 33 min 5 53 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to H3G United Kingdom Sep 17 09:43 6 h 37 min 815 1,881 4no impact stated FastSpring Custom Orders Unavailable Sep 17 09:35 2 h 26 min 8 17 minor Bullhorn Bullhorn Back Office - Unable to Send Onboarding Sep 17 09:33 15 min 2 3 no impact stated Brevo Security Incident - ClickFix Sep 17 09:32 — 21 28 minor Webflow [RESOLVED] Reports of issues authorizing MCP for sites within Client Workspaces Sep 17 09:30 41 min 16 28 minor Brevo Multiple Services are Impacted Sep 17 09:20 1 h 40 min 21 28 minor Twilio· SendGrid· Segment User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines Sep 17 09:14 7 h 14 min 815 1,881 4minor monday.com Partial UI functionality degradation Sep 17 09:11 1 h 54 min 18 53 minor Tavily Tavily website degraded performance Sep 17 08:40 38 min 6 89 minor Exact Exact Online - OOPS error when opening the overview Revenue Forecast in Subscriptions (NL/BE) Sep 17 08:31 22 h 27 min 1 2 major Automattic "Crowdsignal" is Down Sep 17 08:21 13 min 17 148 major Automattic "Crowdsignal" is Down Sep 17 08:09 2 min 17 148 minor Scaleway [CKPT] (fr-par) Some customers may have traces ingestion and query unavailability Sep 17 07:59 — 22 353 minor Kaseya VSA9 - Service Disruption - remotecarece3 Sep 17 07:33 2 h 1 min 2 3 no impact stated Hostinger· Hosting24 hPanel Accessibility Issues Sep 17 07:01 33 min 1 major Canonical "Landscape" is Down Sep 17 06:41 13 min 1 1,391 minor Fireworks Service Degradation for GLM 5.2 US Sep 17 06:41 12 min 54 1,375 no impact stated Composio Elevated errors on platform APIs Sep 17 06:40 16 min 9 22 minor Conga Investigating Issue Impacting Conga Platform - EU region Sep 17 06:04 6 h 37 min 9 516 major Pinecone [Serverless][AWS][us-west-2] 5xx errors on the readpath Sep 17 05:37 11 h 7 min 32 320 no impact stated Vercel Failures delivering Logs to Drains Sep 17 05:11 2 h 171 801 2minor ChargeBee API Service Degradation Sep 17 03:51 1 min 58 370 major Canonical "Landscape" is Down Sep 17 03:32 24 min 1 1,391 minor Genesys Elevated Error Rates - Americas (US-East) Sep 17 01:33 3 h 41 min 7 30 minor FingerprintPro Webhooks Degradation Sep 17 01:30 1 h 19 min 2 3 no impact stated Broadcom EMEA and NAM Email Quarantine Portal Login Issue Sep 17 01:21 30 h 29 min 2 major Retell AI Call service disruption Sep 17 01:15 19 min 7 67 minor Criteo Data Processing Delays - Reporting Tools Affected Sep 17 01:13 4 h 25 min 4 critical Bandwidth Bandwidth Local Market Impairment - 234 - Pittsburgh, PA Sep 17 01:11 13 h 20 min 12 66 1no impact stated Genesys Elevated Error Rates - APAC (Sydney) Sep 17 00:50 1 min 7 30 minor Dash0 Spans ingestion delay in AWS eu-west-1 region Sep 17 00:21 2 h 21 min 3 14 minor Notion· Notion Duplicate characters when editing with a Korean keyboard on iOS Sep 16 23:58 22 h 5 min 37 161 minor Bullhorn Bullhorn Back Office - Performance Issues Sep 16 23:57 2 h 50 min 2 3 no impact stated Stripe Elevated declines on Visa Sep 16 23:33 1 h 44 min 713 1,636 1minor Twilio· SendGrid· Segment MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States Sep 16 23:29 20 h 28 min 815 1,881 6minor Worldpay INC0652637 - Credit/Debit Network - Visa Sep 16 23:21 2 h 45 min 10 55 no impact stated Formassembly Salesforce Connector Authorization Issues Following Recent Salesforce Outage Sep 16 22:43 15 h 46 min 1 minor Workato Deployments and RLCM Performance Degradation Sep 16 21:50 9 h 9 min 66 713 major Discord Issue establishing voice call Sep 16 21:32 1 h 2 min 14 111 no impact stated Prismatic Elevated error rates in US-WEST-2 only Sep 16 21:18 1 min 6 20 minor Qualys US Platform 3: Delay in data processing to the UI and via API (IM-12872) Sep 16 20:24 44 h 44 min 6 21 critical AssemblyAI Outage on US Async Endpoint Sep 16 20:22 1 h 14 min 55 490 minor Langfuse OTEL ingestion queue delay over 10 minutes in US Sep 16 20:20 1 h 11 min 33 253 no impact stated Worldpay INC0652739 - Mastercard Debit (Maestro) - Transaction Authorizations Sep 16 20:00 — 10 55 major Automattic "Tumblr API (Tumblr)" is Down Sep 16 19:57 1 min 17 148 minor Kaseya Datto Endpoint Backup for PC - Cloud Siris 299242 - Degraded Cloud Operations Sep 16 19:39 43 h 17 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Smart Communications Philippines Sep 16 19:36 11 h 17 min 815 1,881 1no impact stated Discord API Errors Sep 16 19:03 24 min 14 111

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