Third Party Index

Upstream incidents

critical· Xero· · 51 min

US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero

Listed as a subprocessor by 26 tracked vendors · 94 within 2 hops · In window: 1 of its subprocessors · In window: 0 vendors listing it (1 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Twilio · listed by 442 tracked vendors · incident: Bulk Messaging API Errors, Sep 28 21:12 UTC Twilio Amazon Web Services · listed by 1,403 tracked vendors Amazon Web Services Google Cloud · listed by 1,248 tracked vendors Google Cloud OpenAI · listed by 723 tracked vendors OpenAI Microsoft · listed by 692 tracked vendors Microsoft Stripe · listed by 618 tracked vendors Stripe Anthropic · listed by 532 tracked vendors Anthropic Datadog · listed by 389 tracked vendors Datadog Snowflake · listed by 314 tracked vendors Snowflake Mailgun · listed by 226 tracked vendors Mailgun Mixpanel · listed by 153 tracked vendors Mixpanel Fivetran · listed by 143 tracked vendors Fivetran Confluent · listed by 39 tracked vendors Confluent Adobe · listed by 34 tracked vendors Adobe Xero · listed by 26 tracked vendors Xero SendSafely · listed by 19 tracked vendors SendSafely Telnyx · listed by 15 tracked vendors Telnyx Speechmatics · listed by 12 tracked vendors Speechmatics Filestack · listed by 11 tracked vendors Filestack Fathom Analytics · listed by 5 tracked vendors Fathom Analytics Sendmarc · listed by 2 tracked vendors Sendmarc Ziflow · listed by 2 tracked vendors Ziflow BrightLocal · listed by 1 tracked vendor BrightLocal Buffer · listed by 1 tracked vendor Buffer Couchdrop · listed by 1 tracked vendor Couchdrop Data Zoo · listed by 1 tracked vendor Data Zoo Digistorm AU · listed by 1 tracked vendor Digistorm AU FrankieOne · listed by 1 tracked vendor FrankieOne 1000minds · listed by 0 tracked vendors 1000minds Zoom · listed by 170 tracked vendors · incident: Service Degradation Affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips., Sep 28 22:15 UTC Zoom Stripe · listed by 618 tracked vendors Stripe Atlassian · listed by 289 tracked vendors Atlassian WorkOS · listed by 112 tracked vendors WorkOS Pylon · listed by 88 tracked vendors Pylon Vonage · listed by 40 tracked vendors Vonage Confluent · listed by 39 tracked vendors Confluent Cloudinary · listed by 35 tracked vendors Cloudinary Adobe · listed by 34 tracked vendors Adobe Zoho · listed by 29 tracked vendors Zoho SolarWinds · listed by 26 tracked vendors SolarWinds Brevo · listed by 17 tracked vendors Brevo Railway · listed by 16 tracked vendors Railway Iterable · listed by 14 tracked vendors Iterable incident.io · listed by 14 tracked vendors incident.io Airtable · listed by 12 tracked vendors Airtable Rev · listed by 12 tracked vendors Rev Checkr · listed by 11 tracked vendors Checkr OneSignal · listed by 11 tracked vendors OneSignal Greenhouse · listed by 5 tracked vendors Greenhouse + 3 more+ 12 more+ 48 more

Incidents starting 30 min before to 2 h after

Twilio subprocessor of Xero Bulk Messaging API Errors ↗ no impact stated +41 min 1 min
Zoom lists SendSafely (2 hops) Service Degradation Affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips. ↗ minor +1 h 44 min 1 h 20 min

Incidents

minor Telesign Phone ID Sim Swap Service Alert - Canada Sep 28 20:04 42 h 44 min 7 425 no impact stated Formstack· Intellistack Formstack Sign authentication migration Sep 28 20:01 9 h 58 min 6 21 no impact stated Twilio· SendGrid· Segment Automated Alert: No Customer Impact Sep 28 19:50 1 h 53 min 752 1,706 4major Salesloft Drift users unable to see data once logged in the platform Sep 28 19:06 19 h 33 min 31 181 minor PlanetScale Branch creation delays in GCP europe-west-1 Sep 28 18:59 2 h 3 min 31 669 minor Salesloft Clari Availability Sep 28 18:56 1 h 45 min 31 181 minor Depot Elevated queue times for Sandboxes and Depot CI Jobs Sep 28 18:52 19 min 1 13 major Nutshell Database Issue Sep 28 18:49 7 h 14 min 1 2 major Sprinklr Email Publishing Failures in Prod 8 Sep 28 17:49 19 min 4 630 minor Deepgram Elevated Latency and Errors for Batch STT (US) Sep 28 17:40 12 min 67 1,169 2minor Middesk Texas SOS Portal Maintenance Sep 28 17:39 23 h 45 min 6 43 critical Grafana Grafana Access Issues Sep 28 17:32 1 h 49 min 54 723 minor AssemblyAI Increased turnaround times for Async Universal-3 model Sep 28 17:27 30 min 51 441 no impact stated Veracode PLatform Instability Sep 28 17:18 2 h 57 min 3 major Telnyx Errors for K2.6 Chat Completions (Voice AI not affected) Sep 28 17:09 11 min 15 198 minor Deepgram Elevated latency on Flux STT (US) Sep 28 17:04 3 min 67 1,169 3minor Telesign 2-Way service interruptions Austria (AT) Sep 28 16:56 9 h 4 min 7 425 major Cloudsmith Issues Pulling Docker Images Sep 28 16:55 33 min 1 2 minor Attio Workflow processing delayed Sep 28 16:43 4 h 4 min 24 144 minor Akamai Edge Delivery issues in Canada Sep 28 16:22 23 h 21 min 44 1,045 major Kaseya ConnectBooster - Intermittent Sync and Access issues Sep 28 16:18 7 h 21 min 2 3 major Pylon Inbound Email Delays for US Hosted Workspaces Sep 28 16:14 1 h 49 min 88 1,003 1minor Unbounce Delay in Leads Delivered to Mailchimp Sep 28 16:08 1 h 31 min 5 13 no impact stated TypeSafe AI Degradation in API Traffic Sep 28 16:07 — 6 185 1no impact stated Postmark Delayed Inbound Message Processing Sep 28 15:55 2 h 5 min 99 1,041 2major Metronome Invoice and line item data export tables delayed Sep 28 15:45 12 h 5 min 12 113 1minor ElevenLabs Increased latency for Speech to Text API requests Sep 28 15:42 1 h 11 min 84 1,374 2minor Gong Dialer - Degraded Performance Sep 28 15:34 1 h 15 min 93 450 1minor ESET Issue with logging in to hybrid EBA/MSP account Sep 28 15:23 41 h 48 min 1 2 no impact stated SendPulse Google Sheets authorization issues Sep 28 15:23 10 min 3 6 minor Clerk ongoing Development instances only - Apple rejecting emails Sep 28 15:23 ongoing 28 148 major Kaseya DattoRMM - Syrah/Vidal - Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint. Sep 28 15:11 23 h 44 min 2 3 critical ActiveCampaign Transactional Email Failures Sep 28 15:05 3 h 50 min 17 25 1major Canonical Component "Ubuntu Security API - CVEs" and a few other components are Down Sep 28 15:01 13 min 1 1,248 minor agorapulse App slowness within the publishing part of the tool Sep 28 14:50 24 h 41 min 1 2 major MiniMax Elevated errors on Text-to-Speech Sep 28 14:41 22 min 6 32 minor Digicert Document Signing - Go Sign Mobile Registration Issue Sep 28 14:39 3 h 43 min 2 3 major Automattic "Parse.ly Dashboard (Parse.ly)" is Down Sep 28 14:30 12 min 14 135 1minor Snyk Snyk CLI Scans Degraded Sep 28 14:26 2 days 5 6 critical Qualys US Platform 1: UI logins failing( IM-12884) Sep 28 14:06 3 h 57 min 6 20 1minor UpCloud [FI-HEL2]: File Storage Issues Sep 28 14:01 2 h 39 min 3 27 no impact stated Thinkific Asset Library Outage Sep 28 13:58 5 h 58 min 4 6 major ElevenLabs Agents - EU Residency Sep 28 13:57 42 min 84 1,374 no impact stated Postmark Delayed Message Delivery Sep 28 13:49 3 h 58 min 99 1,041 5minor Supabase Log Ingestion Degradation Sep 28 13:47 48 min 48 395 minor Vercel Build failures and 500 errors for functions using Edge runtime Sep 28 13:44 27 min 146 711 2minor Gladia [Europe] Add-ons is in a degraded state Sep 28 13:42 2 min 6 384 major Kaseya Autotask - All Regions - LiveMobile inaccessible on Android Devices, https://autotask.net Certificate Error, and Datto RMM Integration Errors Sep 28 13:28 4 h 49 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Receipt Delays from Twilio to CTBC Brazil Sep 28 13:25 40 h 19 min 752 1,706 10major Squarespace Squarespace loading and editing Issues Sep 28 13:17 48 min 4

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