Third Party Index

Upstream incidents

critical· Xero· · 51 min

US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero

Listed as a subprocessor by 32 tracked vendors · 106 within 2 hops · In window: 1 of its subprocessors · In window: 0 vendors listing it (1 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Twilio · listed by 482 tracked vendors · incident: Bulk Messaging API Errors, Sep 28 21:12 UTC Twilio Amazon Web Services · listed by 1,535 tracked vendors Amazon Web Services Google Cloud · listed by 1,402 tracked vendors Google Cloud OpenAI · listed by 799 tracked vendors OpenAI Microsoft · listed by 743 tracked vendors Microsoft Stripe · listed by 718 tracked vendors Stripe Anthropic · listed by 579 tracked vendors Anthropic Datadog · listed by 417 tracked vendors Datadog Snowflake · listed by 320 tracked vendors Snowflake Mailgun · listed by 243 tracked vendors Mailgun Mixpanel · listed by 168 tracked vendors Mixpanel Fivetran · listed by 148 tracked vendors Fivetran Confluent · listed by 40 tracked vendors Confluent Adobe · listed by 34 tracked vendors Adobe Xero · listed by 32 tracked vendors Xero SendSafely · listed by 19 tracked vendors SendSafely Telnyx · listed by 18 tracked vendors Telnyx Speechmatics · listed by 13 tracked vendors Speechmatics Filestack · listed by 12 tracked vendors Filestack Fathom Analytics · listed by 5 tracked vendors Fathom Analytics Couchdrop · listed by 2 tracked vendors Couchdrop Sendmarc · listed by 2 tracked vendors Sendmarc Ziflow · listed by 2 tracked vendors Ziflow BrightLocal · listed by 1 tracked vendor BrightLocal Buffer · listed by 1 tracked vendor Buffer Data Zoo · listed by 1 tracked vendor Data Zoo Digistorm AU · listed by 1 tracked vendor Digistorm AU FrankieOne · listed by 1 tracked vendor FrankieOne 1000minds · listed by 0 tracked vendors 1000minds Zoom · listed by 184 tracked vendors · incident: Service Degradation Affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips., Sep 28 22:15 UTC Zoom Stripe · listed by 718 tracked vendors Stripe Atlassian · listed by 302 tracked vendors Atlassian WorkOS · listed by 114 tracked vendors WorkOS Pylon · listed by 92 tracked vendors Pylon Vonage · listed by 45 tracked vendors Vonage Confluent · listed by 40 tracked vendors Confluent Cloudinary · listed by 38 tracked vendors Cloudinary Adobe · listed by 34 tracked vendors Adobe Zoho · listed by 33 tracked vendors Zoho SolarWinds · listed by 27 tracked vendors SolarWinds Brevo · listed by 21 tracked vendors Brevo Railway · listed by 18 tracked vendors Railway incident.io · listed by 15 tracked vendors incident.io Airtable · listed by 14 tracked vendors Airtable Iterable · listed by 14 tracked vendors Iterable OneSignal · listed by 14 tracked vendors OneSignal Rev · listed by 13 tracked vendors Rev Bitbucket · listed by 11 tracked vendors Bitbucket Checkr · listed by 11 tracked vendors Checkr + 3 more+ 18 more+ 54 more

Incidents starting 30 min before to 2 h after

Twilio subprocessor of Xero Bulk Messaging API Errors ↗ no impact stated +41 min 1 min
Zoom lists SendSafely (2 hops) Service Degradation Affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips. ↗ minor +1 h 44 min 1 h 20 min

Incidents

no impact stated Veracode PLatform Instability Sep 28 17:18 2 h 57 min 3 major Telnyx Errors for K2.6 Chat Completions (Voice AI not affected) Sep 28 17:09 11 min 18 214 minor Deepgram Elevated latency on Flux STT (US) Sep 28 17:04 3 min 76 1,266 3minor Telesign 2-Way service interruptions Austria (AT) Sep 28 16:56 9 h 4 min 8 459 major Cloudsmith Issues Pulling Docker Images Sep 28 16:55 33 min 1 2 minor Attio Workflow processing delayed Sep 28 16:43 4 h 4 min 26 172 minor Akamai Edge Delivery issues in Canada Sep 28 16:22 23 h 21 min 46 1,121 major Kaseya ConnectBooster - Intermittent Sync and Access issues Sep 28 16:18 7 h 21 min 2 3 major Pylon Inbound Email Delays for US Hosted Workspaces Sep 28 16:14 1 h 49 min 92 1,108 1minor Unbounce Delay in Leads Delivered to Mailchimp Sep 28 16:08 1 h 31 min 6 14 no impact stated TypeSafe AI Degradation in API Traffic Sep 28 16:07 — 6 202 1no impact stated Postmark Delayed Inbound Message Processing Sep 28 15:55 2 h 5 min 110 1,153 2major Metronome Invoice and line item data export tables delayed Sep 28 15:45 12 h 5 min 13 125 1minor ElevenLabs Increased latency for Speech to Text API requests Sep 28 15:42 1 h 11 min 103 1,501 2minor Gong Dialer - Degraded Performance Sep 28 15:34 1 h 15 min 96 502 1minor Firmable ongoing User Management & Authentication: Development instances only - a third-party service rejecting emails Sep 28 15:33 ongoing 1 minor ESET Issue with logging in to hybrid EBA/MSP account Sep 28 15:23 41 h 48 min 1 2 no impact stated SendPulse Google Sheets authorization issues Sep 28 15:23 10 min 3 6 minor Clerk ongoing Development instances only - Apple rejecting emails Sep 28 15:23 ongoing 38 176 1major Kaseya DattoRMM - Syrah/Vidal - Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint. Sep 28 15:11 23 h 44 min 2 3 critical ActiveCampaign Transactional Email Failures Sep 28 15:05 3 h 50 min 21 31 1major Canonical Component "Ubuntu Security API - CVEs" and a few other components are Down Sep 28 15:01 13 min 1 1,402 minor agorapulse App slowness within the publishing part of the tool Sep 28 14:50 24 h 41 min 1 2 major MiniMax Elevated errors on Text-to-Speech Sep 28 14:41 22 min 6 37 minor Digicert Document Signing - Go Sign Mobile Registration Issue Sep 28 14:39 3 h 43 min 2 3 major Automattic "Parse.ly Dashboard (Parse.ly)" is Down Sep 28 14:30 12 min 17 150 1minor Snyk Snyk CLI Scans Degraded Sep 28 14:26 2 days 5 6 critical Qualys US Platform 1: UI logins failing( IM-12884) Sep 28 14:06 3 h 57 min 6 21 1minor UpCloud [FI-HEL2]: File Storage Issues Sep 28 14:01 2 h 39 min 4 28 no impact stated Thinkific Asset Library Outage Sep 28 13:58 5 h 58 min 4 6 major ElevenLabs Agents - EU Residency Sep 28 13:57 42 min 103 1,501 no impact stated Postmark Delayed Message Delivery Sep 28 13:49 3 h 58 min 110 1,153 5minor Supabase Log Ingestion Degradation Sep 28 13:47 48 min 68 450 1minor Vercel Build failures and 500 errors for functions using Edge runtime Sep 28 13:44 27 min 172 803 3minor Gladia [Europe] Add-ons is in a degraded state Sep 28 13:42 2 min 8 402 major Kaseya Autotask - All Regions - LiveMobile inaccessible on Android Devices, https://autotask.net Certificate Error, and Datto RMM Integration Errors Sep 28 13:28 4 h 49 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Receipt Delays from Twilio to CTBC Brazil Sep 28 13:25 40 h 19 min 819 1,894 10major Squarespace Squarespace loading and editing Issues Sep 28 13:17 48 min 4 major Canonical "wiki.ubuntu.com" is Down Sep 28 12:54 17 min 1 1,402 minor Rocketlane Performance Latency Degradation Sep 28 12:31 1 h 6 min 8 39 minor Zapier Azure DevOps connections failing: expired OAuth client secret (AADSTS7000222) Sep 28 12:13 1 h 4 min 130 732 3no impact stated Grafana Elevated Log Ingestion Errors for Grafana Cloud Logs in Azure Netherlands (EU) Sep 28 12:02 1 min 56 764 1no impact stated Teamtailor Degraded performance Sep 28 11:52 — 2 3 no impact stated Imperva [INC-1147] Service degradation of LCY (London) PoP Sep 28 11:42 1 min 5 53 minor FingerprintPro Ingress endpoint degradations Sep 28 10:56 1 min 2 3 no impact stated Notion· Notion AI Connector search results to be unavailable. Sep 28 10:47 — 37 164 minor Twilio· SendGrid· Segment Voice Call Failures from a Subset of Twilio Mobile Numbers to Vodafone United Kingdom Sep 28 10:45 16 h 53 min 819 1,894 9no impact stated Webflow [RESOLVED] Increased publishing times for some customers Sep 28 10:30 4 h 33 min 16 28 minor Signicat Incident on 3rd party service - eHerkenning/KPN and Reconi Sep 28 10:17 1 h 7 min 1 major Box [Medium] Issues with Box Notes Sep 28 10:04 27 min 43 404 1

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