Third Party Index

Upstream incidents

no impact stated· New Relic· · 5 h 32 min

Salesforce Service Disruption

Listed as a subprocessor by 82 tracked vendors · 352 within 2 hops · In window: 1 of its subprocessors · In window: 2 vendors listing it (12 within 2 hops)

Its subprocessors Reporting vendor List it List one of those SendGrid · listed by 309 tracked vendors · incident: SMS Delivery Delays from Twilio to Airtel India, Sep 16 09:40 UTC SendGrid Amazon Web Services · listed by 1,368 tracked vendors Amazon Web Services Google Cloud · listed by 1,207 tracked vendors Google Cloud Microsoft · listed by 675 tracked vendors Microsoft Cloudflare · listed by 528 tracked vendors Cloudflare Salesforce · listed by 470 tracked vendors Salesforce Zendesk · listed by 363 tracked vendors Zendesk Snowflake · listed by 310 tracked vendors Snowflake Atlassian · listed by 288 tracked vendors Atlassian Fivetran · listed by 141 tracked vendors Fivetran Fastly · listed by 50 tracked vendors Fastly Pinecone · listed by 27 tracked vendors Pinecone PubNub · listed by 15 tracked vendors PubNub Kentik · listed by 1 tracked vendor Kentik New Relic · listed by 82 tracked vendors New Relic Gainsight Software · listed by 53 tracked vendors · incident: Salesforce Service Disruption - Cascading impact on Gainsight CS functionality, Sep 16 10:34 UTC Gainsight Software Luma AI · listed by 2 tracked vendors · incident: Ray2 increased queue times, Sep 16 12:00 UTC Luma AI LaunchDarkly · listed by 60 tracked vendors LaunchDarkly Adobe · listed by 34 tracked vendors Adobe Cohere · listed by 30 tracked vendors Cohere SolarWinds · listed by 25 tracked vendors SolarWinds Recurly · listed by 17 tracked vendors Recurly Common Room · listed by 16 tracked vendors Common Room Fathom · listed by 15 tracked vendors Fathom Chameleon Intelligent Tech · listed by 13 tracked vendors Chameleon Intelligen… Rackspace · listed by 12 tracked vendors Rackspace Fireflies.AI · listed by 11 tracked vendors Fireflies.AI LeanData · listed by 9 tracked vendors LeanData RB2B · listed by 9 tracked vendors RB2B DigitalOcean · listed by 70 tracked vendors · incident: Support Portal Service Disruption, Sep 16 09:48 UTC DigitalOcean Salesloft · listed by 30 tracked vendors · incident: Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze, Sep 16 11:59 UTC Salesloft rollbar · listed by 29 tracked vendors · incident: Increased occurrence processing pipeline latency, Sep 16 09:45 UTC rollbar Smartsheet · listed by 10 tracked vendors · incident: Salesforce connector is experiencing intermittent issues, Sep 16 10:36 UTC Smartsheet Jamf · listed by 7 tracked vendors · incident: Fulfillment services, Sep 16 11:31 UTC Jamf Sprout Social · listed by 6 tracked vendors · incident: Meta Connection Issue, Sep 16 09:49 UTC Sprout Social Kaltura · listed by 3 tracked vendors · incident: Access to Support portal, Sep 16 09:47 UTC Kaltura Digicert · listed by 2 tracked vendors · incident: DigiCert Alert - Chat & Email Third-Party Service Issue, Sep 16 09:40 UTC Digicert InfluxData · listed by 2 tracked vendors · incident: Query performance degradation in Azure Westeurope., Sep 16 10:08 UTC InfluxData Fivetran · listed by 141 tracked vendors Fivetran Vanta · listed by 88 tracked vendors Vanta Linear · listed by 75 tracked vendors Linear Deepgram · listed by 67 tracked vendors Deepgram Redis · listed by 46 tracked vendors Redis ZoomInfo · listed by 42 tracked vendors ZoomInfo Hex · listed by 41 tracked vendors Hex Outreach · listed by 39 tracked vendors Outreach SmartBear Software · listed by 38 tracked vendors SmartBear Software PagerDuty · listed by 36 tracked vendors PagerDuty Typeform · listed by 36 tracked vendors Typeform + 68 more+ 250 more

Incidents starting 30 min before to 2 h after

SendGrid subprocessor of New Relic SMS Delivery Delays from Twilio to Airtel India ↗ minor −29 min 4 h 58 min
Gainsight Software lists New Relic Salesforce Service Disruption - Cascading impact on Gainsight CS functionality ↗ no impact stated +25 min 8 h 35 min
Luma AI lists New Relic Ray2 increased queue times ↗ minor +1 h 51 min 13 h
Digicert lists Adobe, LeanData (2 hops) DigiCert Alert - Chat & Email Third-Party Service Issue ↗ major −28 min 12 h 33 min
rollbar lists LaunchDarkly (2 hops) Increased occurrence processing pipeline latency ↗ minor −24 min 26 min
Kaltura lists Gainsight Software (2 hops) Access to Support portal ↗ minor −21 min 7 h 17 min
DigitalOcean lists Rackspace (2 hops) Support Portal Service Disruption ↗ minor −20 min 11 h 21 min
Sprout Social lists LaunchDarkly (2 hops) Meta Connection Issue ↗ minor −19 min 34 h 32 min
Qualtrics lists Genesys (2 hops) Salesforce Workflow Connection issues noticed in all Regions ↗ major −16 min 3 h 50 min
InfluxData lists SolarWinds (2 hops) Query performance degradation in Azure Westeurope. ↗ minor 0 min 6 h 48 min
Smartsheet lists LaunchDarkly (2 hops) Salesforce connector is experiencing intermittent issues ↗ major +28 min 10 h 26 min
Jamf lists Gainsight Software (2 hops) Fulfillment services ↗ major +1 h 23 min 3 h 24 min
Salesloft lists LaunchDarkly, Gainsight Software (2 hops) Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze ↗ major +1 h 50 min 2 h

Incidents

minor DevRev Platform Performance & Errors Sep 16 12:45 45 min 5 88 minor Coveo [All Regions] Support portal Issues Sep 16 12:33 7 h 56 min 4 624 minor Formstack· Intellistack Salesforce Service Disruption Sep 16 12:33 5 h 44 min 6 21 minor Clerk Delays in webhook delivery Sep 16 12:31 1 h 7 min 28 146 minor Anaplan Platform Alerts Sep 16 12:24 17 min 3 16 no impact stated Resend High latency on General-API Sep 16 12:23 — 54 180 minor Aiven Creation of new service nodes disrupted Sep 16 12:21 13 days 22 803 no impact stated Bullhorn Internal support platform Outage Sep 16 12:12 2 h 36 min 2 3 minor Luma AI Ray2 increased queue times Sep 16 12:00 13 h 2 47 major Salesloft Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze Sep 16 11:59 2 h 30 174 minor Intercom Issues with Fin for Salesforce Sep 16 11:51 5 h 27 min 323 1,309 4minor Lovable Builds failing for some users Sep 16 11:47 22 min 1 major Pitney Bowes UPS Service Disruption Observed for RateShipment. Sep 16 11:39 1 h 1 2 major Jamf Fulfillment services Sep 16 11:31 3 h 24 min 7 8 no impact stated Digicert DigiCert Alert - CertCentral and CIS Service Degraded Sep 16 11:24 1 h 19 min 2 3 minor Clever Clever's Support Team Delayed in Assisting Districts Sep 16 11:24 12 h 18 min 1 minor Rippling Issues accessing Rippling live chat and support email Sep 16 11:22 2 h 11 min 10 23 minor Conga Informational Notice – Salesforce Service Disruption Sep 16 11:08 25 h 36 min 9 484 1no impact stated Apollo Salesforce Service Disruption Sep 16 11:00 — 28 151 1minor Akamai Case Ticketing Issue Sep 16 10:51 3 h 7 min 43 1,018 1minor Degreed Sitewide slowness - EU region Sep 16 10:50 49 min 1 3 major Nebius [us-central1] Object Storage is partially unavailable Sep 16 10:45 4 h 56 min 12 595 major Smartsheet Salesforce connector is experiencing intermittent issues Sep 16 10:36 10 h 26 min 10 12 no impact stated Gainsight Software Salesforce Service Disruption - Cascading impact on Gainsight CS functionality Sep 16 10:34 8 h 35 min 53 264 2minor Plain Degraded AI thread processing Sep 16 10:33 25 min 42 898 1major Canonical "Landscape" is Down Sep 16 10:27 15 min 1 1,207 minor ClickHouse Intermittent Issues with the Support tab Sep 16 10:16 13 h 49 min 128 1,253 4no impact stated New Relic Salesforce Service Disruption Sep 16 10:08 5 h 32 min 82 352 2minor InfluxData Query performance degradation in Azure Westeurope. Sep 16 10:08 6 h 48 min 2 482 minor Worldpay INC0652044 - We are aware of potential issues with a Third Party Sep 16 10:05 2 h 31 min 10 48 no impact stated Stripe Stripe Support Systems issue Sep 16 10:05 7 h 4 min 589 1,421 8no impact stated Stripe Elevated errors on Google Pay payments Sep 16 10:05 7 h 47 min 589 1,421 8major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 16 09:57 1 min 12 130 1minor Veryfi API performance impacted for some accounts Sep 16 09:55 16 min 2 30 major Qualtrics Salesforce Workflow Connection issues noticed in all Regions Sep 16 09:53 3 h 50 min 19 212 minor Sprout Social Meta Connection Issue Sep 16 09:49 34 h 32 min 6 13 1minor DigitalOcean Support Portal Service Disruption Sep 16 09:48 11 h 21 min 70 348 minor Kaltura Access to Support portal Sep 16 09:47 7 h 17 min 3 4 minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 29 137 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 735 1,659 29minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1minor WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 483 no impact stated Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 13 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 88 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 64 654 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 27

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