Third Party Index

Upstream incidents

minor· Sinch· · 5 h 15 min

Delivery Issue Congo D.R - Orange DRC

Listed as a subprocessor by 28 tracked vendors · 1,163 within 2 hops · In window: 1 of its subprocessors · In window: 3 vendors listing it (11 within 2 hops)

Its subprocessors Reporting vendor List it List one of those OpenAI · listed by 794 tracked vendors · incident: Elevated errors affecting ChatGPT Work mode, Sep 17 19:03 UTC OpenAI Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud Microsoft · listed by 739 tracked vendors Microsoft Stripe · listed by 713 tracked vendors Stripe Cloudflare · listed by 599 tracked vendors Cloudflare Salesforce · listed by 500 tracked vendors Salesforce Sentry · listed by 459 tracked vendors Sentry Datadog · listed by 414 tracked vendors Datadog Zendesk · listed by 385 tracked vendors Zendesk Atlassian · listed by 301 tracked vendors Atlassian Mailgun · listed by 242 tracked vendors Mailgun MongoDB · listed by 230 tracked vendors MongoDB Amplitude · listed by 141 tracked vendors Amplitude Sinch · listed by 28 tracked vendors Sinch Twilio · listed by 480 tracked vendors · incident: SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo, Sep 17 18:36 UTC Twilio SendGrid · listed by 345 tracked vendors · incident: SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo, Sep 17 18:36 UTC SendGrid Segment · listed by 179 tracked vendors · incident: SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo, Sep 17 18:36 UTC Segment Sentry · listed by 459 tracked vendors Sentry Mailgun · listed by 242 tracked vendors Mailgun Adobe · listed by 34 tracked vendors Adobe Zoho · listed by 33 tracked vendors Zoho Brevo · listed by 21 tracked vendors Brevo Genesys · listed by 7 tracked vendors Genesys Optimizely · listed by 5 tracked vendors Optimizely ClickSend · listed by 2 tracked vendors ClickSend Flowmailer · listed by 2 tracked vendors Flowmailer Airship · listed by 1 tracked vendor Airship Bloomreach · listed by 1 tracked vendor Bloomreach Avalara · listed by 29 tracked vendors · incident: Avalara Cross Border Restrictions Service Degradation, Sep 17 18:27 UTC Avalara Qualtrics · listed by 19 tracked vendors · incident: TextIQ issues in all regions, Sep 17 18:00 UTC Qualtrics Klaviyo · listed by 7 tracked vendors · incident: Flow sending delays, Sep 17 17:10 UTC Klaviyo Lago · listed by 5 tracked vendors · incident: Degraded performance on our API, Sep 17 17:11 UTC Lago Harness.io · listed by 3 tracked vendors · incident: Dashboard export and download APIs are currently facing issue., Sep 17 17:03 UTC Harness.io Graphite · listed by 0 tracked vendors · incident: Merge queue is erroring for some customers, Sep 17 17:38 UTC Graphite OverOps · listed by 0 tracked vendors · incident: Dashboard export and download APIs are currently facing issue., Sep 17 17:03 UTC OverOps Quo · listed by 0 tracked vendors · incident: Disruption to Sona (AI Agent) Messaging, Sep 17 17:05 UTC Quo Stripe · listed by 713 tracked vendors Stripe Anthropic · listed by 575 tracked vendors Anthropic Salesforce · listed by 500 tracked vendors Salesforce HubSpot · listed by 459 tracked vendors HubSpot Datadog · listed by 414 tracked vendors Datadog Zendesk · listed by 385 tracked vendors Zendesk Intercom · listed by 364 tracked vendors Intercom Atlassian · listed by 301 tracked vendors Atlassian Okta · listed by 278 tracked vendors Okta MongoDB · listed by 230 tracked vendors MongoDB GitHub · listed by 207 tracked vendors GitHub Zoom · listed by 182 tracked vendors Zoom + 26 more+ 14 more+ 1,115 more

Incidents starting 30 min before to 2 h after

OpenAI subprocessor of Sinch Elevated errors affecting ChatGPT Work mode ↗ major +1 h 35 min 1 h 21 min
Twilio lists Sinch SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo ↗ minor +1 h 8 min 10 h 3 min
SendGrid lists Sinch SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo ↗ minor +1 h 8 min 10 h 3 min
Segment lists Sinch SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo ↗ minor +1 h 8 min 10 h 3 min
Harness.io lists Twilio (2 hops) Dashboard export and download APIs are currently facing issue. ↗ minor −24 min 3 days
OverOps lists Twilio (2 hops) Dashboard export and download APIs are currently facing issue. ↗ minor −24 min 3 days
Quo lists Twilio (2 hops) Disruption to Sona (AI Agent) Messaging ↗ major −22 min 1 h 13 min
Klaviyo lists Twilio, Sentry (2 hops) Flow sending delays ↗ minor −17 min 2 h 35 min
Lago lists Sentry (2 hops) Degraded performance on our API ↗ minor −16 min 10 min
Graphite lists Segment (2 hops) Merge queue is erroring for some customers ↗ no impact stated +11 min 21 min
Qualtrics lists Segment, Genesys (2 hops) TextIQ issues in all regions ↗ minor +32 min 1 h 12 min
Avalara lists Twilio, Adobe (2 hops) Avalara Cross Border Restrictions Service Degradation ↗ minor +59 min 17 min

Incidents

minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Telemat Cel Brazil Sep 20 22:28 36 h 35 min 815 1,881 1minor GitHub Incident with Pull Requests Sep 20 22:13 1 h 8 min 207 1,172 no impact stated SuprSend Object/Users/Preferences API is back up Sep 20 19:48 1 min 1 2 no impact stated SuprSend Object/Users/Preferences API is back up Sep 20 19:44 2 min 1 2 major Depot Some CI jobs failing to start Sep 20 18:09 5 min 1 16 no impact stated Verda Serverless container upload issue Sep 20 18:05 — 3 53 minor Twilio· SendGrid· Segment SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico Sep 20 17:47 5 days 815 1,881 1minor Worldpay INC0657165 - We are aware of potential issues with a Third Party Sep 20 17:29 2 h 56 min 10 55 critical Pitney Bowes USPS Service Disruption Observed for CreateShipment & RateShipment Sep 20 17:01 4 h 35 min 1 2 major EasyPost Elevated errors with USPS Services Sep 20 16:55 5 h 23 min 3 4 major Babel Street No New Results in Deep Search Sep 20 16:43 2 h 40 min 1 no impact stated Hostinger· Hosting24 Emergency Server us-1680 Maintenance Sep 20 15:41 16 min 1 minor Brevo Issue with the Transactional Platform Frontend Sep 20 15:02 13 min 21 28 major Kaseya Datto BCDR - Server5465 - Offsite Sync and Offsite Restore Functionality Impacted Sep 20 13:33 23 h 19 min 2 3 minor Rapid7 Vulnerability Management - Dashboard and Reporting Degradation Sep 20 11:33 1 h 53 min 8 28 minor DevRev Performance Degradation: Delayed Execution of Workflows (Timeline Comments & Events Sep 20 11:30 2 h 22 min 5 98 major Optimizely CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack) Sep 20 11:24 1 h 43 min 5 14 minor Telesign Operator Alert - Honduras (HN) - Telefonica Celular S.A (CELTEL) (708/02;002) - 09/20/26 Sep 20 10:36 7 h 7 457 no impact stated Hostinger· Hosting24 Emergency Server US-902 Maintenance Sep 20 09:38 1 h 41 min 1 minor BigCommerce Webhooks Delay Sep 20 07:55 1 h 5 min 1 no impact stated Stripe Stripe Support Systems issue Sep 20 07:31 39 min 713 1,636 major Baseten Kimi K3 Model API outage Sep 20 07:19 54 min 51 1,196 minor Datadog Delayed events triggered by emails Sep 20 05:17 1 h 35 min 414 1,681 no impact stated Idomoo Personalized Video Service Update: Video Generation Sep 20 04:59 4 min 1 5 major SigNoz Incident with ingestion [EU] Sep 20 03:18 1 h 49 min 2 critical Red Hat Support Customer Relationship Management (CRM) upgrade Sep 20 02:42 4 h 18 min 8 933 major Babel Street New Results in Document Search Sep 20 01:39 1 h 34 min 1 minor Customer.io Some US customers may experience delays in message sending Sep 19 22:50 27 min 85 329 minor Scaleway [DC2] RPN switch reboot in DC2/S301/D13 Sep 19 22:30 — 22 353 major Supabase Project Lifecycle Activity Degradation Sep 19 20:12 2 h 67 447 1minor Lovable Degraded performance enabling Lovable Cloud Sep 19 19:47 14 min 1 major Canonical "lists.ubuntu.com" is Down Sep 19 18:51 18 min 1 1,391 minor Drata MSSP / Multi-Instance Management Client List Unavailable Sep 19 18:43 1 h 36 min 17 87 minor LogicMonitor LogicMonitor is currently investigating potential impacts to our Account Access Component(s). Sep 19 17:57 15 min 1 minor Beefree PDFs and Thumbnail creation outage Sep 19 17:57 7 min 3 6 minor LogicMonitor LogicMonitor is currently investigating potential impacts to our Account Access Component(s). Sep 19 17:27 21 min 1 minor Fireworks Service Degradation for Kimi K3 Fast Sep 19 16:58 5 min 54 1,375 major Canonical "lists.ubuntu.com" is Down Sep 19 15:33 13 min 1 1,391 no impact stated PropelAuth Increased Timeouts Sep 19 13:52 4 min 5 15 minor Infobip India - WhatsApp Template Service Degradation Sep 19 13:51 21 min 21 177 critical Brevo Issues with Contacts and Imports services Sep 19 12:51 38 min 21 28 no impact stated Bandwidth Messaging Incident - Verizon Wireless Sep 19 12:11 — 12 66 minor Rapid7 Vulnerability Management - Dashboard and Reporting Degradation Sep 19 11:49 24 min 8 28 minor Fireworks Service Degradation for GLM 5.3 US Sep 19 11:31 6 min 54 1,375 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to MTS Russia Sep 19 11:30 5 h 5 min 815 1,881 minor Signicat Incident on 3rd party service - ID-porten Sep 19 10:59 1 h 21 min 1 no impact stated LINK Mobility Group ASA [myLINK 2.0] Unscheduled disturbance Sep 19 09:30 — 5 13 1minor Telesign Operator Alert - Russia (RU) - Mobile TeleSystems (MTS) (250/01) 09/19/26 Sep 19 09:18 3 h 55 min 7 457 minor Fireworks Service Degradation for GLM 5.3 Fast Sep 19 05:00 8 min 54 1,375 no impact stated Idomoo Personalized Video Service Update: Video Generation Sep 19 04:58 4 min 1 5

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