Third Party Index

Upstream incidents

minor· Sinch· · 5 h 15 min

Delivery Issue Congo D.R - Orange DRC

Listed as a subprocessor by 28 tracked vendors · 1,163 within 2 hops · In window: 1 of its subprocessors · In window: 3 vendors listing it (11 within 2 hops)

Its subprocessors Reporting vendor List it List one of those OpenAI · listed by 794 tracked vendors · incident: Elevated errors affecting ChatGPT Work mode, Sep 17 19:03 UTC OpenAI Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud Microsoft · listed by 739 tracked vendors Microsoft Stripe · listed by 713 tracked vendors Stripe Cloudflare · listed by 599 tracked vendors Cloudflare Salesforce · listed by 500 tracked vendors Salesforce Sentry · listed by 459 tracked vendors Sentry Datadog · listed by 414 tracked vendors Datadog Zendesk · listed by 385 tracked vendors Zendesk Atlassian · listed by 301 tracked vendors Atlassian Mailgun · listed by 242 tracked vendors Mailgun MongoDB · listed by 230 tracked vendors MongoDB Amplitude · listed by 141 tracked vendors Amplitude Sinch · listed by 28 tracked vendors Sinch Twilio · listed by 480 tracked vendors · incident: SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo, Sep 17 18:36 UTC Twilio SendGrid · listed by 345 tracked vendors · incident: SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo, Sep 17 18:36 UTC SendGrid Segment · listed by 179 tracked vendors · incident: SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo, Sep 17 18:36 UTC Segment Sentry · listed by 459 tracked vendors Sentry Mailgun · listed by 242 tracked vendors Mailgun Adobe · listed by 34 tracked vendors Adobe Zoho · listed by 33 tracked vendors Zoho Brevo · listed by 21 tracked vendors Brevo Genesys · listed by 7 tracked vendors Genesys Optimizely · listed by 5 tracked vendors Optimizely ClickSend · listed by 2 tracked vendors ClickSend Flowmailer · listed by 2 tracked vendors Flowmailer Airship · listed by 1 tracked vendor Airship Bloomreach · listed by 1 tracked vendor Bloomreach Avalara · listed by 29 tracked vendors · incident: Avalara Cross Border Restrictions Service Degradation, Sep 17 18:27 UTC Avalara Qualtrics · listed by 19 tracked vendors · incident: TextIQ issues in all regions, Sep 17 18:00 UTC Qualtrics Klaviyo · listed by 7 tracked vendors · incident: Flow sending delays, Sep 17 17:10 UTC Klaviyo Lago · listed by 5 tracked vendors · incident: Degraded performance on our API, Sep 17 17:11 UTC Lago Harness.io · listed by 3 tracked vendors · incident: Dashboard export and download APIs are currently facing issue., Sep 17 17:03 UTC Harness.io Graphite · listed by 0 tracked vendors · incident: Merge queue is erroring for some customers, Sep 17 17:38 UTC Graphite OverOps · listed by 0 tracked vendors · incident: Dashboard export and download APIs are currently facing issue., Sep 17 17:03 UTC OverOps Quo · listed by 0 tracked vendors · incident: Disruption to Sona (AI Agent) Messaging, Sep 17 17:05 UTC Quo Stripe · listed by 713 tracked vendors Stripe Anthropic · listed by 575 tracked vendors Anthropic Salesforce · listed by 500 tracked vendors Salesforce HubSpot · listed by 459 tracked vendors HubSpot Datadog · listed by 414 tracked vendors Datadog Zendesk · listed by 385 tracked vendors Zendesk Intercom · listed by 364 tracked vendors Intercom Atlassian · listed by 301 tracked vendors Atlassian Okta · listed by 278 tracked vendors Okta MongoDB · listed by 230 tracked vendors MongoDB GitHub · listed by 207 tracked vendors GitHub Zoom · listed by 182 tracked vendors Zoom + 26 more+ 14 more+ 1,115 more

Incidents starting 30 min before to 2 h after

OpenAI subprocessor of Sinch Elevated errors affecting ChatGPT Work mode ↗ major +1 h 35 min 1 h 21 min
Twilio lists Sinch SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo ↗ minor +1 h 8 min 10 h 3 min
SendGrid lists Sinch SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo ↗ minor +1 h 8 min 10 h 3 min
Segment lists Sinch SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo ↗ minor +1 h 8 min 10 h 3 min
Harness.io lists Twilio (2 hops) Dashboard export and download APIs are currently facing issue. ↗ minor −24 min 3 days
OverOps lists Twilio (2 hops) Dashboard export and download APIs are currently facing issue. ↗ minor −24 min 3 days
Quo lists Twilio (2 hops) Disruption to Sona (AI Agent) Messaging ↗ major −22 min 1 h 13 min
Klaviyo lists Twilio, Sentry (2 hops) Flow sending delays ↗ minor −17 min 2 h 35 min
Lago lists Sentry (2 hops) Degraded performance on our API ↗ minor −16 min 10 min
Graphite lists Segment (2 hops) Merge queue is erroring for some customers ↗ no impact stated +11 min 21 min
Qualtrics lists Segment, Genesys (2 hops) TextIQ issues in all regions ↗ minor +32 min 1 h 12 min
Avalara lists Twilio, Adobe (2 hops) Avalara Cross Border Restrictions Service Degradation ↗ minor +59 min 17 min

Incidents

critical Rippling Rippling MCP is down Sep 17 20:13 34 min 10 23 no impact stated Postmark Web-App Page Loading Issues Sep 17 20:12 1 h 33 min 109 1,146 minor Amplitude Realtime Data Pipeline Delay Sep 17 20:05 1 h 10 min 141 718 1minor Conga Investigating Issue Impacting Sign Professional Sep 17 19:53 1 h 38 min 9 516 minor Vanta Vendor assessment product test failures Sep 17 19:37 9 h 23 min 106 269 major Red Hat Red Hat Partner Connect Maintenance Sep 17 19:35 2 days 8 933 major SonarSource Increased errors affecting analysis and CI Sep 17 19:22 45 min 3 no impact stated Hostinger· Hosting24 Emergency Server IN-1495 Maintenance Sep 17 19:06 17 min 1 major OpenAI Elevated errors affecting ChatGPT Work mode Sep 17 19:03 1 h 21 min 794 1,932 7minor Imperva [INC-1135] Service Degradation Causing Intermittent DNS Resolution Issues Sep 17 18:57 5 h 11 min 5 53 minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo Sep 17 18:36 10 h 3 min 815 1,881 3no impact stated Broadcom Network and Web Path Events not displaying Sep 17 18:29 10 days 2 minor Avalara Avalara Cross Border Restrictions Service Degradation Sep 17 18:27 17 min 29 120 1major Discord Issue / Delay in establishing call connection Sep 17 18:18 2 h 21 min 14 111 1minor Qualtrics TextIQ issues in all regions Sep 17 18:00 1 h 12 min 19 229 major Astronomer Permissions silently dropped from custom roles Sep 17 17:54 3 h 56 min 5 68 minor Fireworks Service Degradation for Kimi K3 Fast Sep 17 17:50 1 min 54 1,375 minor Sinch Delivery Issue Congo D.R - Orange DRC Sep 17 17:28 5 h 15 min 28 1,163 3minor Lago Degraded performance on our API Sep 17 17:11 10 min 5 75 minor Klaviyo Flow sending delays Sep 17 17:10 2 h 35 min 7 8 minor Harness.io· OverOps Dashboard export and download APIs are currently facing issue. Sep 17 17:03 3 days 3 35 minor Ping Identity PingID - EU Geography - Degradation Sep 17 17:01 56 min 6 53 no impact stated Confluent Confluent Cloud Metrics API experienced elevated latency and error rates Sep 17 17:00 — 40 1,178 3major Nebius Compute services are partially unavailable for customers Sep 17 16:26 43 min 12 669 minor Kaseya Datto Networking - Datto Secure Edge - Users Can Experience Throttling Despite Remaining Below The Pooled Data Cap Sep 17 16:05 23 h 34 min 2 3 no impact stated Twilio· SendGrid· Segment 503 Errors When Calling Comms-API Sep 17 15:57 — 815 1,881 7major Elasticsearch AutoOps node metrics temporarily unavailable in some regions Sep 17 15:50 41 min 128 1,235 8no impact stated MaxMind Network degradation in us-east region Sep 17 15:50 26 h 49 min 25 118 1critical Infobip Pakistan - Portal login degradation and Customer Portal service intermittent Sep 17 15:31 2 h 24 min 21 177 1minor Notion· Notion Notion Calendar sign-in redirects on web Sep 17 15:25 20 h 35 min 37 161 minor Cursor Investigating service degradation — Cloud Agents and Automations Sep 17 15:20 4 h 44 min 9 28 minor Twilio· SendGrid· Segment MMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in United States Sep 17 15:11 5 h 14 min 815 1,881 8minor ngrok SSO session validation errors on dashboard.ngrok.com Sep 17 15:10 5 h 26 min 3 major SugarCRM Sugar Market US and Sugar Market EU are down Sep 17 15:05 9 min 1 minor Formstack· Intellistack Formstack Forms: Phone Number Field Sep 17 14:48 4 h 27 min 7 23 minor Asana Slow performance for a subset of Asana users Sep 17 14:36 36 min 29 255 no impact stated Broadcom CASB Gatelets Degraded Performance in the US Central Region Sep 17 14:34 17 h 25 min 2 1minor Notion· Notion Some connected content results unavailable in Notion AI Sep 17 14:07 3 days 37 161 minor Harness.io· OverOps DBDevOps Builds Failing intermittently Sep 17 14:00 31 h 29 min 3 35 major Automattic "Crowdsignal" is Down Sep 17 13:26 1 min 17 148 minor nylas [US/EU] Delayed Message Sync and 404 Errors for IMAP-Based Accounts Sep 17 12:31 2 h 27 min 28 153 major Cursor Investigating service degradation — Grok Bot Sep 17 12:30 2 h 4 min 9 28 major Plain Elevated Errors and Delays Sep 17 12:27 11 min 45 1,017 minor Telesign 2-Way service interruptions Brazil (BR) Sep 17 12:03 5 days 7 457 minor Sinch Services | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-65291 (MNOC-65292) Sep 17 11:46 28 h 8 min 28 1,163 major Anaplan Platform Alerts Sep 17 11:18 16 min 3 17 minor NinjaOne EU – Apple APNs Certificate Creation and Renewal Issues Sep 17 10:55 1 h 29 min 1 3 no impact stated Nebius Resuming IAM accounts is unavailable Sep 17 10:46 58 min 12 669 1minor Twilio· SendGrid· Segment MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia Sep 17 10:19 4 h 9 min 815 1,881 1major Matillion Some Maia runners failing to start (EU and US regions) Sep 17 10:09 10 min 2 14

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