Third Party Index

Upstream incidents

minor· Conga· · 25 h 36 min

Informational Notice – Salesforce Service Disruption

Listed as a subprocessor by 9 tracked vendors · 484 within 2 hops · In window: 1 of its subprocessors · In window: 1 vendor listing it (10 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Formstack · listed by 6 tracked vendors · incident: Salesforce Service Disruption, Sep 16 12:33 UTC Formstack Amazon Web Services · listed by 1,368 tracked vendors Amazon Web Services Google Cloud · listed by 1,207 tracked vendors Google Cloud Microsoft · listed by 675 tracked vendors Microsoft Salesforce · listed by 470 tracked vendors Salesforce Twilio · listed by 432 tracked vendors Twilio Pusher · listed by 47 tracked vendors Pusher Box · listed by 40 tracked vendors Box Docebo · listed by 8 tracked vendors Docebo ConvertAPI · listed by 5 tracked vendors ConvertAPI OneSpan · listed by 2 tracked vendors OneSpan PROS · listed by 1 tracked vendor PROS Conga · listed by 9 tracked vendors Conga Digicert · listed by 2 tracked vendors · incident: DigiCert Alert - CertCentral and CIS Service Degraded, Sep 16 11:24 UTC Digicert Salesforce · listed by 470 tracked vendors Salesforce Tableau · listed by 38 tracked vendors Tableau Bluebeam · listed by 0 tracked vendors Bluebeam Chartbeat · listed by 0 tracked vendors Chartbeat Edmentum · listed by 0 tracked vendors Edmentum EverTrue · listed by 0 tracked vendors EverTrue Nextiva · listed by 0 tracked vendors Nextiva UltraDNS · listed by 0 tracked vendors UltraDNS Akamai · listed by 43 tracked vendors · incident: Case Ticketing Issue, Sep 16 10:51 UTC Akamai Salesloft · listed by 30 tracked vendors · incident: Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze, Sep 16 11:59 UTC Salesloft Aiven · listed by 22 tracked vendors · incident: Creation of new service nodes disrupted, Sep 16 12:21 UTC Aiven Netlify · listed by 11 tracked vendors · incident: Elevated Image CDN Errors, Sep 16 12:58 UTC Netlify Jamf · listed by 7 tracked vendors · incident: Fulfillment services, Sep 16 11:31 UTC Jamf Bullhorn · listed by 2 tracked vendors · incident: Internal support platform Outage, Sep 16 12:12 UTC Bullhorn Clever · listed by 1 tracked vendor · incident: Clever's Support Team Delayed in Assisting Districts, Sep 16 11:24 UTC Clever Nintex · listed by 0 tracked vendors · incident: DocGen for Salesforce failures due to Salesforce's API outage, Sep 16 10:44 UTC Nintex Tiger Data (creators of TimescaleDB) · listed by 0 tracked vendors · incident: The functionality has been restored, Sep 16 10:41 UTC Tiger Data (creators… OpenAI · listed by 704 tracked vendors OpenAI Stripe · listed by 589 tracked vendors Stripe Cloudflare · listed by 528 tracked vendors Cloudflare Datadog · listed by 381 tracked vendors Datadog Atlassian · listed by 288 tracked vendors Atlassian Okta · listed by 262 tracked vendors Okta Mailgun · listed by 220 tracked vendors Mailgun MongoDB · listed by 212 tracked vendors MongoDB Vercel · listed by 143 tracked vendors Vercel ClickHouse · listed by 128 tracked vendors ClickHouse Elasticsearch · listed by 122 tracked vendors Elasticsearch + 455 more

Incidents starting 30 min before to 2 h after

Formstack subprocessor of Conga Salesforce Service Disruption ↗ minor +1 h 25 min 5 h 44 min
Digicert lists Conga DigiCert Alert - CertCentral and CIS Service Degraded ↗ no impact stated +17 min 1 h 19 min
Tiger Data (creators of TimescaleDB) lists Salesforce (2 hops) The functionality has been restored ↗ no impact stated −27 min ongoing
Nintex lists Salesforce (2 hops) DocGen for Salesforce failures due to Salesforce's API outage ↗ no impact stated −24 min 9 h 38 min
Akamai lists Salesforce (2 hops) Case Ticketing Issue ↗ minor −17 min 3 h 7 min
Clever lists Salesforce (2 hops) Clever's Support Team Delayed in Assisting Districts ↗ minor +16 min 12 h 18 min
Jamf lists Tableau (2 hops) Fulfillment services ↗ major +23 min 3 h 24 min
Salesloft lists Salesforce (2 hops) Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze ↗ major +51 min 2 h
Bullhorn lists Salesforce (2 hops) Internal support platform Outage ↗ no impact stated +1 h 4 min 2 h 36 min
Aiven lists Salesforce (2 hops) Creation of new service nodes disrupted ↗ minor +1 h 13 min 13 days
Netlify lists Salesforce (2 hops) Elevated Image CDN Errors ↗ minor +1 h 50 min 50 min

Incidents

minor DevRev Platform Performance & Errors Sep 16 12:45 45 min 5 88 minor Coveo [All Regions] Support portal Issues Sep 16 12:33 7 h 56 min 4 624 minor Formstack· Intellistack Salesforce Service Disruption Sep 16 12:33 5 h 44 min 6 21 minor Clerk Delays in webhook delivery Sep 16 12:31 1 h 7 min 28 146 minor Anaplan Platform Alerts Sep 16 12:24 17 min 3 16 no impact stated Resend High latency on General-API Sep 16 12:23 — 54 180 minor Aiven Creation of new service nodes disrupted Sep 16 12:21 13 days 22 803 no impact stated Bullhorn Internal support platform Outage Sep 16 12:12 2 h 36 min 2 3 minor Luma AI Ray2 increased queue times Sep 16 12:00 13 h 2 47 major Salesloft Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze Sep 16 11:59 2 h 30 174 minor Intercom Issues with Fin for Salesforce Sep 16 11:51 5 h 27 min 323 1,309 4minor Lovable Builds failing for some users Sep 16 11:47 22 min 1 major Pitney Bowes UPS Service Disruption Observed for RateShipment. Sep 16 11:39 1 h 1 2 major Jamf Fulfillment services Sep 16 11:31 3 h 24 min 7 8 no impact stated Digicert DigiCert Alert - CertCentral and CIS Service Degraded Sep 16 11:24 1 h 19 min 2 3 minor Clever Clever's Support Team Delayed in Assisting Districts Sep 16 11:24 12 h 18 min 1 minor Rippling Issues accessing Rippling live chat and support email Sep 16 11:22 2 h 11 min 10 23 minor Conga Informational Notice – Salesforce Service Disruption Sep 16 11:08 25 h 36 min 9 484 1no impact stated Apollo Salesforce Service Disruption Sep 16 11:00 — 28 151 1minor Akamai Case Ticketing Issue Sep 16 10:51 3 h 7 min 43 1,018 1minor Degreed Sitewide slowness - EU region Sep 16 10:50 49 min 1 3 major Nebius [us-central1] Object Storage is partially unavailable Sep 16 10:45 4 h 56 min 12 595 major Smartsheet Salesforce connector is experiencing intermittent issues Sep 16 10:36 10 h 26 min 10 12 no impact stated Gainsight Software Salesforce Service Disruption - Cascading impact on Gainsight CS functionality Sep 16 10:34 8 h 35 min 53 264 2minor Plain Degraded AI thread processing Sep 16 10:33 25 min 42 898 1major Canonical "Landscape" is Down Sep 16 10:27 15 min 1 1,207 minor ClickHouse Intermittent Issues with the Support tab Sep 16 10:16 13 h 49 min 128 1,253 4no impact stated New Relic Salesforce Service Disruption Sep 16 10:08 5 h 32 min 82 352 2minor InfluxData Query performance degradation in Azure Westeurope. Sep 16 10:08 6 h 48 min 2 482 minor Worldpay INC0652044 - We are aware of potential issues with a Third Party Sep 16 10:05 2 h 31 min 10 48 no impact stated Stripe Stripe Support Systems issue Sep 16 10:05 7 h 4 min 589 1,421 8no impact stated Stripe Elevated errors on Google Pay payments Sep 16 10:05 7 h 47 min 589 1,421 8major Automattic "Pocket Casts Podcast Refresh API (Pocket Casts)" is Down Sep 16 09:57 1 min 12 130 1minor Veryfi API performance impacted for some accounts Sep 16 09:55 16 min 2 30 major Qualtrics Salesforce Workflow Connection issues noticed in all Regions Sep 16 09:53 3 h 50 min 19 212 minor Sprout Social Meta Connection Issue Sep 16 09:49 34 h 32 min 6 13 1minor DigitalOcean Support Portal Service Disruption Sep 16 09:48 11 h 21 min 70 348 minor Kaltura Access to Support portal Sep 16 09:47 7 h 17 min 3 4 minor rollbar Increased occurrence processing pipeline latency Sep 16 09:45 26 min 29 137 major Matterport Intermittent Issues with Support Case Submission and Phone Support Sep 16 09:43 6 h 14 min 1 2 major Digicert DigiCert Alert - Chat & Email Third-Party Service Issue Sep 16 09:40 12 h 33 min 2 3 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Airtel India Sep 16 09:40 4 h 58 min 735 1,659 29minor Socure [Sev3] Increased Latency with Sigma Fraud and Synthetic Sep 16 09:39 33 min 3 15 1minor WithSecure™ Partner Portal and eService access disruption due to third-party service incident Sep 16 09:36 3 h 51 min 2 483 no impact stated Teamtailor Intermittent availability issue Sep 16 09:35 — 2 3 no impact stated Apptio Salesforce Outage – Support Case Access Impacted Sep 16 09:34 6 h 41 min 1 minor Bitbucket Delays with Bitbucket Pipelines Execution Sep 16 09:32 43 min 11 13 minor DevRev Web App and Computer Access Issues (US-East) Sep 16 09:30 50 min 5 88 minor Workato Salesforce Connector Performance Degradation Sep 16 09:28 7 h 52 min 64 654 2no impact stated Rapid7 Rapid7 Customer Portal Degradation Sep 16 09:27 7 h 3 min 8 27

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