Third Party Index

Upstream incidents

minor· Twilio· SendGrid· Segment· · 3 h 53 min

Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data

Listed as a subprocessor by 732 tracked vendors · 1,650 within 2 hops · In window: 7 vendors listing it (9 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Amazon Web Services · listed by 1,363 tracked vendors Amazon Web Services Google Cloud · listed by 1,201 tracked vendors Google Cloud OpenAI · listed by 701 tracked vendors OpenAI Microsoft · listed by 672 tracked vendors Microsoft Anthropic · listed by 517 tracked vendors Anthropic Slack · listed by 448 tracked vendors Slack Datadog · listed by 380 tracked vendors Datadog Snowflake · listed by 309 tracked vendors Snowflake Fivetran · listed by 141 tracked vendors Fivetran ClickHouse · listed by 127 tracked vendors ClickHouse Elasticsearch · listed by 121 tracked vendors Elasticsearch Postmark · listed by 95 tracked vendors Postmark ElevenLabs · listed by 81 tracked vendors ElevenLabs Meta · listed by 74 tracked vendors Meta Twilio · listed by 431 tracked vendors Twilio SendGrid · listed by 307 tracked vendors SendGrid Segment · listed by 162 tracked vendors Segment Stripe · listed by 586 tracked vendors · incident: API call success rate drop, Sep 22 20:32 UTC Stripe Grafana · listed by 54 tracked vendors · incident: Kubernetes Observability Billing & Usage Incorrect, Sep 22 21:27 UTC Grafana Telnyx · listed by 15 tracked vendors · incident: Elevated MMS Failures for 10DLC 501(c)(3) Campaigns, Sep 22 22:13 UTC Telnyx OneSignal · listed by 11 tracked vendors · incident: Subscription API - Creation Failures, Sep 22 21:28 UTC OneSignal Ciptex · listed by 0 tracked vendors · incident: Twilio - Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data, Sep 22 20:48 UTC Ciptex Cognite AS · listed by 0 tracked vendors · incident: Indexing in data modeling is degraded, Sep 22 21:06 UTC Cognite AS Veracross · listed by 0 tracked vendors · incident: Errors Merging Records in Axiom, Sep 22 20:26 UTC Veracross Anthropic · listed by 517 tracked vendors Anthropic Salesforce · listed by 469 tracked vendors Salesforce Sentry · listed by 405 tracked vendors Sentry HubSpot · listed by 383 tracked vendors HubSpot Datadog · listed by 380 tracked vendors Datadog Zendesk · listed by 359 tracked vendors Zendesk Intercom · listed by 322 tracked vendors Intercom Resend · listed by 54 tracked vendors · incident: Failing to verify new domains, Sep 22 22:31 UTC Resend Heap · listed by 24 tracked vendors · incident: Third party integration events latency impacting some customers, Sep 22 22:43 UTC Heap OpenAI · listed by 701 tracked vendors OpenAI Microsoft · listed by 672 tracked vendors Microsoft Cloudflare · listed by 525 tracked vendors Cloudflare Slack · listed by 448 tracked vendors Slack Mailgun · listed by 220 tracked vendors Mailgun posthog · listed by 196 tracked vendors posthog Mixpanel · listed by 145 tracked vendors Mixpanel Fivetran · listed by 141 tracked vendors Fivetran Pendo · listed by 138 tracked vendors Pendo Amplitude · listed by 131 tracked vendors Amplitude ClickHouse · listed by 127 tracked vendors ClickHouse Elasticsearch · listed by 121 tracked vendors Elasticsearch Vanta · listed by 87 tracked vendors Vanta Pylon · listed by 86 tracked vendors Pylon Fullstory · listed by 84 tracked vendors Fullstory Linear · listed by 75 tracked vendors Linear Deepgram · listed by 67 tracked vendors Deepgram Merge API · listed by 60 tracked vendors Merge API + 13 more+ 718 more+ 898 more

Incidents starting 30 min before to 2 h after

Veracross lists Twilio Errors Merging Records in Axiom ↗ no impact stated −18 min 1 h 50 min
Stripe lists Twilio API call success rate drop ↗ no impact stated −12 min 2 h 15 min
Ciptex lists Twilio Twilio - Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data ↗ minor +5 min 3 h 51 min
Cognite AS lists Twilio Indexing in data modeling is degraded ↗ minor +22 min 11 h 59 min
Grafana lists SendGrid Kubernetes Observability Billing & Usage Incorrect ↗ minor +43 min 16 h 39 min
OneSignal lists Twilio Subscription API - Creation Failures ↗ major +45 min 2 min
Telnyx lists Segment Elevated MMS Failures for 10DLC 501(c)(3) Campaigns ↗ minor +1 h 29 min 21 h 35 min
Resend lists Stripe, Anthropic (2 hops) Failing to verify new domains ↗ minor +1 h 47 min 18 min
Heap lists Zendesk, Hotjar (2 hops) Third party integration events latency impacting some customers ↗ minor +2 h 15 h 51 min

Incidents

minor Kaseya RocketCyber - Unable to switch Organizations Sep 22 19:51 19 h 9 min 2 3 critical Pitney Bowes FedEx Service Disruption Observed for RateShipment. Sep 22 19:28 46 min 1 2 minor Twilio· SendGrid· Segment Messaging Webhook Delays in US1 Sep 22 19:23 51 min 732 1,650 8minor Iterable Timeouts on User Update API Endpoints Sep 22 19:02 56 min 14 536 minor Help Scout Mailbox counts, folders, reports, search results Sep 22 18:56 36 min 42 100 major Amplitude Snowflake Data Share export delivery issue Sep 22 18:49 6 h 4 min 131 651 minor Hugging Face Slower downloads in the Asia-Pacific region Sep 22 18:48 2 days 1 no impact stated Prime Intellect Frontend is Unresponsive Sep 22 18:28 — 1 major OpenSesame Course Authoring: When adding a new language to a course, secondary languages are not being added to audio or video media. Sep 22 18:23 33 min 2 10 no impact stated Twilio· SendGrid· Segment Phone Number APIs and Console Were Returning Incorrect 404 Responses Sep 22 18:20 — 732 1,650 6no impact stated Postmark Delayed Message Delivery Sep 22 18:15 20 min 95 1,012 3major Prismatic Web App Unavailable Sep 22 17:59 32 min 4 18 1critical Gladia Real Time outage Sep 22 17:56 1 min 5 371 minor Red Hat ongoing Support Cases - Post Upgrade Issues Sep 22 17:52 ongoing 8 851 minor NinjaOne Service Issue - Performance Degraded Sep 22 17:50 2 h 22 min 1 3 minor Sumo Logic Problem with Cloud SIEM Processing in North America 1 (US1) Sep 22 17:44 1 h 28 min 28 588 no impact stated Whereby Customer insights (dashboard and api) - degraded performance Sep 22 17:43 2 h 1 min 2 no impact stated Gladia Timeouts Sep 22 17:34 20 min 5 371 minor Red Hat Automation Hub Upgrade Sep 22 17:24 7 days 8 851 minor Red Hat Automation Hub Upgrade Sep 22 17:24 7 days 8 851 minor Qualtrics Intermittent access issue for Discover Designer UI in Canada Instance Sep 22 16:57 2 h 3 min 19 211 minor Harness.io· OverOps Investigating CI Pipeline Delays Sep 22 16:40 1 h 57 min 3 34 minor Qualtrics Intermittent Discover Dashboard and Export api Issue Sep 22 16:16 2 h 31 min 19 211 minor Bitrise Long waiting times [on specific stacks / to start builds] Sep 22 16:15 1 h 6 min 1 minor Bullhorn Bullhorn Time & Expense - Performance Issues Sep 22 16:12 33 min 2 3 major Contentsquare Unable to take zoning snapshot within Session Replay Sep 22 16:05 1 h 47 min 7 93 minor PagerDuty Issue Identified - Errors utilizing the PagerDuty MCP Sep 22 16:03 55 min 36 217 major Confluent Elevated error rates in Azure Germany West Central region Sep 22 15:09 4 h 49 min 38 1,051 3minor OpenAI Elevated Error Rates for ChatGPT Work, across Plus, Pro, Business, Enterprise and Education plans. Sep 22 15:04 54 min 701 1,696 9minor NinjaOne Network Discovery – Discovered devices not appearing (EU) Sep 22 15:01 1 h 3 min 1 3 no impact stated Scaleway [GAPI] - [GLOBAL] - gpt-oss-120b unresponsiveness Sep 22 14:57 1 min 19 315 major Grafana IRM Access Issues for a Small Group of Users Sep 22 14:57 20 h 10 min 54 705 no impact stated Pipedrive Services Issue Sep 22 14:56 2 h 9 min 12 19 minor LINK Mobility Group ASA [Denmark][Telenor] Unscheduled disturbance Sep 22 14:52 3 h 40 min 3 10 critical Buffer Buffer Service Disruption Sep 22 14:49 55 min 1 major Apify Elevated errors in Actor runs Sep 22 14:30 — 5 8 minor Ashby Ashby is unavailable or slow to load in South East Asia due to upstream provider Sep 22 14:27 5 days 5 99 minor Plain Plain App Degraded Sep 22 14:22 29 min 42 895 2minor Barracuda Networks Firewall datasources alerts will be delayed for US, EU-West customers. Sep 22 14:22 11 h 40 min 1 13 minor Harness.io· OverOps Dashboard export and download APIs are currently facing issue. Sep 22 14:00 19 min 3 34 minor Formstack· Intellistack Streamline: Sep 22 13:51 41 min 6 21 major Grammarly Chat is not working at go.superhuman.com Sep 22 13:46 1 h 3 min 6 14 minor bunny.net Intermittent Login/API Timeouts in Poland Sep 22 13:37 29 min 6 9 minor Scaleflex HUB Service Degradation Sep 22 13:34 7 min 1 2 minor DevRev Intermittent access issues Sep 22 13:20 3 h 5 88 minor ClickHouse We are investigating an issue with CH servers in Azure germanywestcentral region Sep 22 13:19 5 h 6 min 127 1,249 3minor Akamai ongoing Origin Server Connectivity Issues with Elevated Errors in APAC Region Sep 22 13:19 ongoing 43 1,015 1no impact stated Prime Intellect New Sandbox Creation Degraded Sep 22 13:04 — 1 minor Cursor Investigating service degradation — Automations and Cloud Agents w/ Grok 4.7 Sep 22 13:02 43 min 8 25 critical Exact Exact Online Fiscaal – Response messages from the Tax Authorities for Income Tax Returns are not reaching our software (NL) Sep 22 12:46 2 days 1 2

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