Third Party Index

Upstream incidents

minor· Twilio· SendGrid· Segment· · 3 h 53 min

Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data

Listed as a subprocessor by 815 tracked vendors · 1,881 within 2 hops · In window: 7 vendors listing it (9 within 2 hops)

Its subprocessors Reporting vendor List it List one of those Amazon Web Services · listed by 1,525 tracked vendors Amazon Web Services Google Cloud · listed by 1,391 tracked vendors Google Cloud OpenAI · listed by 794 tracked vendors OpenAI Microsoft · listed by 739 tracked vendors Microsoft Anthropic · listed by 575 tracked vendors Anthropic Slack · listed by 514 tracked vendors Slack Datadog · listed by 414 tracked vendors Datadog Snowflake · listed by 319 tracked vendors Snowflake Fivetran · listed by 147 tracked vendors Fivetran ClickHouse · listed by 132 tracked vendors ClickHouse Elasticsearch · listed by 128 tracked vendors Elasticsearch Postmark · listed by 109 tracked vendors Postmark ElevenLabs · listed by 103 tracked vendors ElevenLabs Meta · listed by 82 tracked vendors Meta Twilio · listed by 480 tracked vendors Twilio SendGrid · listed by 345 tracked vendors SendGrid Segment · listed by 179 tracked vendors Segment Stripe · listed by 713 tracked vendors · incident: API call success rate drop, Sep 22 20:32 UTC Stripe Grafana · listed by 56 tracked vendors · incident: Kubernetes Observability Billing & Usage Incorrect, Sep 22 21:27 UTC Grafana Telnyx · listed by 18 tracked vendors · incident: Elevated MMS Failures for 10DLC 501(c)(3) Campaigns, Sep 22 22:13 UTC Telnyx OneSignal · listed by 14 tracked vendors · incident: Subscription API - Creation Failures, Sep 22 21:28 UTC OneSignal Ciptex · listed by 0 tracked vendors · incident: Twilio - Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data, Sep 22 20:48 UTC Ciptex Cognite AS · listed by 0 tracked vendors · incident: Indexing in data modeling is degraded, Sep 22 21:06 UTC Cognite AS Veracross · listed by 0 tracked vendors · incident: Errors Merging Records in Axiom, Sep 22 20:26 UTC Veracross Anthropic · listed by 575 tracked vendors Anthropic Salesforce · listed by 500 tracked vendors Salesforce HubSpot · listed by 459 tracked vendors HubSpot Sentry · listed by 459 tracked vendors Sentry Datadog · listed by 414 tracked vendors Datadog Zendesk · listed by 385 tracked vendors Zendesk Intercom · listed by 364 tracked vendors Intercom Resend · listed by 78 tracked vendors · incident: Failing to verify new domains, Sep 22 22:31 UTC Resend Heap · listed by 24 tracked vendors · incident: Third party integration events latency impacting some customers, Sep 22 22:43 UTC Heap OpenAI · listed by 794 tracked vendors OpenAI Microsoft · listed by 739 tracked vendors Microsoft Cloudflare · listed by 599 tracked vendors Cloudflare Slack · listed by 514 tracked vendors Slack Mailgun · listed by 242 tracked vendors Mailgun Mixpanel · listed by 166 tracked vendors Mixpanel Fivetran · listed by 147 tracked vendors Fivetran Pendo · listed by 145 tracked vendors Pendo Amplitude · listed by 141 tracked vendors Amplitude ClickHouse · listed by 132 tracked vendors ClickHouse Elasticsearch · listed by 128 tracked vendors Elasticsearch Vanta · listed by 106 tracked vendors Vanta Pylon · listed by 91 tracked vendors Pylon Linear · listed by 90 tracked vendors Linear Fullstory · listed by 88 tracked vendors Fullstory Deepgram · listed by 76 tracked vendors Deepgram Supabase · listed by 67 tracked vendors Supabase Merge API · listed by 63 tracked vendors Merge API + 13 more+ 801 more+ 1,046 more

Incidents starting 30 min before to 2 h after

Veracross lists Twilio Errors Merging Records in Axiom ↗ no impact stated −18 min 1 h 50 min
Stripe lists Twilio API call success rate drop ↗ no impact stated −12 min 2 h 15 min
Ciptex lists Twilio Twilio - Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data ↗ minor +5 min 3 h 51 min
Cognite AS lists Twilio Indexing in data modeling is degraded ↗ minor +22 min 11 h 59 min
Grafana lists SendGrid Kubernetes Observability Billing & Usage Incorrect ↗ minor +43 min 16 h 39 min
OneSignal lists Twilio Subscription API - Creation Failures ↗ major +45 min 2 min
Telnyx lists Segment Elevated MMS Failures for 10DLC 501(c)(3) Campaigns ↗ minor +1 h 29 min 21 h 35 min
Resend lists Stripe, Anthropic (2 hops) Failing to verify new domains ↗ minor +1 h 47 min 18 min
Heap lists Zendesk, Hotjar (2 hops) Third party integration events latency impacting some customers ↗ minor +2 h 15 h 51 min

Incidents

minor ClickHouse Streaming ClickPipes degradation in AWS eu-central-1 region Sep 24 08:42 29 min 132 1,406 3no impact stated Scaleway [Elastic Metal] - [fr-par] [nl-ams]- Failed to get metadata Sep 24 08:39 1 min 22 354 minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Datora Brazil Sep 24 08:36 4 days 815 1,881 4minor ClickHouse Some ClickPipes CDC pipes paused and can't be resumed Sep 24 08:31 33 min 132 1,406 3minor Signicat Incident on 3rd party service - Data Verification Source: dk-cvr Sep 24 08:18 3 h 29 min 1 no impact stated Hostinger· Hosting24 Emergency Server UK-1476 Maintenance Sep 24 07:50 13 h 15 min 1 no impact stated Bandwidth Bandwidth Local Market Impairment - 636 - Fargo, ND Sep 24 07:49 5 h 10 min 12 66 major Baseten Elevated inference 500s for a subset of models deployed in 1 US-East cluster Sep 24 07:23 42 min 51 1,196 1minor Krisp Speech-to-Text API Degradation Sep 24 07:23 35 min 1 minor Kaseya Autotask PSA - UK01, UK02, UK03, EU1, DE1 - Latency and Errors Observed Within the UI Sep 24 07:21 2 h 13 min 2 3 no impact stated TypeSafe AI Elevated API latency Sep 24 07:18 — 6 201 minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to Telkomsel Indonesia Sep 24 06:56 21 h 45 min 815 1,881 2minor Signicat SMS sending to Europe degraded performance - id.signicat.com Sep 24 06:54 5 h 35 min 1 critical Jamf Central US Certificate Issues Sep 24 06:28 55 min 7 8 no impact stated Telesign Possible Delays Sep 24 04:56 19 min 7 457 no impact stated Xero Global: Invoicing/Contacts and Payroll - Brief latency in some areas on Xero Sep 24 04:00 — 30 104 major Discord Age group status mismatch across devices Sep 24 02:08 1 h 23 min 14 111 minor Replicated High error rate for a subset of Enterprise Portal sites Sep 24 02:08 26 min 1 40 major Pitney Bowes Canada Post Service Disruption Observed for RateShipment. Sep 24 02:01 1 h 28 min 1 2 minor Zoom Service Degradation Affecting Live Transcription Services. Sep 23 23:43 2 h 4 min 182 1,007 minor Render Key Value service restarts Sep 23 23:30 — 25 121 minor Netlify Elevated CDN Errors Sep 23 23:26 34 min 13 32 minor OpenAI Mobile users unable to see Work Mode and the Model Picker Sep 23 23:25 24 min 794 1,932 3minor Decagon Investigating High Latency with Voice Agent Responses Sep 23 23:15 1 h 23 min 3 53 minor dbt Labs Intermittent dbt deps failures Sep 23 22:59 4 min 47 505 minor Heap Heap Connect Syncs: Possibility Of Stale Data Sep 23 22:15 2 h 40 min 24 240 minor FingerprintPro Degradation in the dashboard Sep 23 22:04 3 min 2 3 minor Supabase Supabase CLI CI workflow failures Sep 23 21:58 1 h 42 min 67 447 minor TeamViewer Remote & Tensor : Degraded Performance Sep 23 21:52 14 h 39 min 4 8 minor Lambda Labs· Lambda US-SOUTH-3 Region Resources Not Visible on Dashboard, Impacting Launches and Terminations Sep 23 21:41 2 h 6 min 8 135 minor Akamai Account Protector Issues Sep 23 21:30 12 h 14 min 46 1,115 no impact stated Chronosphere WildFire Global Cloud Service Scheduled Maintenance Sep 23 21:18 2 h 41 min 2 46 no impact stated TypeSafe AI Elevated API latency and connection issues Sep 23 20:56 — 6 201 1minor Mintlify Images on Authed Sites are not rendering Sep 23 20:47 28 min 8 836 minor Bullhorn Bullhorn Time & Expense - Performance Issues Sep 23 20:31 4 h 23 min 2 3 no impact stated Hostinger· Hosting24 Emergency Server US-1685 Maintenance Sep 23 20:31 50 min 1 no impact stated Hostinger· Hosting24 Emergency Server us-1683 Maintenance Sep 23 20:29 28 min 1 minor Cursor Investigating service degradation - Grok 4.7 Sep 23 20:28 8 min 9 28 no impact stated Harness.io· OverOps Palo Alto Networks Firewall Blocking Harness Connections Sep 23 20:17 44 h 53 min 3 35 no impact stated Cartesia API key issuing degraded Sep 23 20:16 50 min 23 779 major BigCommerce Inaccurate product stock on category pages Sep 23 20:16 2 h 57 min 1 major Kentik High latency in NMS Alert evaluation Sep 23 20:14 1 min 2 95 no impact stated Chronosphere WildFire EU Regulated Cloud Service Scheduled Maintenance Sep 23 20:07 2 h 17 min 2 46 no impact stated Chronosphere WildFire Delhi Cloud Service Scheduled Maintenance Sep 23 20:07 2 h 19 min 2 46 no impact stated Chronosphere WildFire US Native Cloud Service Scheduled Maintenance Sep 23 20:07 2 h 18 min 2 46 no impact stated Chronosphere WildFire Eu Sovereign Cloud Service Scheduled Maintenance Sep 23 20:07 2 h 18 min 2 46 no impact stated Fastmail Replies sent using masked email addresses are bouncing Sep 23 20:00 11 h 12 min 6 12 minor Scaleway [fr-par] Qwen 3 235B saturated Sep 23 19:51 8 days 22 354 minor Twilio· SendGrid· Segment Voice Call Failures From a Subset of Twilio Phone Numbers to Vodafone in the United Kingdom of Great Britain and Northern Ireland Sep 23 19:34 27 h 46 min 815 1,881 8minor Bullhorn Bullhorn ATS/CRM/Bullhorn One - Payroll Export Performance Issue Sep 23 19:13 1 h 54 min 2 3

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